Renaissance Orlando Resort at Seaworld

Vivian

Apparently, in the state of Florida, it's legal and acceptable to accept payment for a MAJOR conference several months in advance, CONFIRM a block of rooms for the attendees of the 3-day conference who are flying in from all over the country to stay at your hotel, and then "bait and switch" your customers by informing them upon their arrival without any warning or communication whatsoever that the hotel has moved your reservation to a sister hotel TWENTY MINUTES AWAY because "in Florida, hotels are allowed to overbook". Then, after luring you in, thinking you have accommodations in the same property as your conference, Marriott has the unmitigated nerve to gaslight their customers with language like, "we're going to walk you over to our other hotel" and "this done all the time in the hotel business." Walk??? They moved my reservation to another hotel a 20-minute car ride away without my permission or notice, separated from my conference and co-workers. I do NOT call that "walking" me, and no one in their right mind would either. Then they hand me "vouchers" for free cab fare, as if that's supposed to make up for the inconvenience of a large corporation putting their profits and GREED over the comfort and convenience of their customers. If a company purchases ball rooms and a block of hotel rooms and/or they are confirmed, that should be it. The hotel shouldn't continue to sell the rooms for a CONFERENCE to someone else. so people are forced to stay 20-minutes from their conference. I'm sorry, but in all my years of booking hotels all over the country and world, I have NEVER had a hotel do this to me. Even if the state of Florida allows businesses to bait and switch, Marriott Corporation should be ethical and hold itself to a higher standard than a state with poor consumer rights. Marriott should differentiate itself from the competition by choosing to deliver on its commitments and professionalism to customers. I will NEVER book a hotel or conference in this state again. The lack of service, care, and condsidation for paying, confirmed customers, or even the Marriott's concern for its own reputation, brand, and image, is absolutely appalling.

Lauren Warren

Worst Experience Ever – Avoid at All Costs! I’m absolutely appalled by the experience I had at this Renaissance Hotel. My car was broken into during my stay, and the complete lack of response from management has been infuriating. Not only did they pass my calls around endlessly, but they also never bothered to follow up or take any responsibility. I’ve never seen such a shocking display of horrible customer service, especially from a brand that’s supposed to represent with professional and good customer service. Natasha, the so-called “acting manager,” made zero effort to rectify the situation, and the entire staff seemed utterly indifferent. Jarvis, the security manager told me he would call me over the next two days and after I left a voicemail on the fourth day I finally received a call back with no help. It was as if they couldn’t care less about their guests’ security or well-being. No one at this hotel is willing to take ownership of anything. If you value your safety, your belongings, and basic decency from a hotel, I strongly urge you to stay far away from this place! Someone needs to take accountability and address these serious issues. This hotel is a complete disaster.

Valeria Brooks

We had a large, clean room and bathroom. Location is great. Staff in every department from front desk. Pool area were really friendly and super professional. I really would like to give a special note and thanks to the lady that clean our room Greyci Andrade. I hope she can go further into the hotel organization if that is her desire. Super friendly and excellent customer service.

Vincenzo

The place is amazing and kid friendly. I chose to drive in a tank tee shirt to help travel comfortably, however when I was checking in, the associate Justin, saw my less than formal appearance and visibly showed disinterest and not wanting to help me check in. When I asked details about the pool and other amenities he brushed me off to just walk around, no descriptions or guidance just poor judgement. Place was great but just avoid Justin's poor attitude 👍

Dina Usman

We had one week vacation in Orlando so we chose Renaissance Hotel. Because of the quality and quality. Service was i. Top level. Everything is clean. We added breakfast as well. They had buffet for breakfast with lots of choices. And parking also added so self parking was really easy close to the entrance. Pool is clean. Even my 11 month old daughter swim. Overall great experience. Definitely worth it and will be back.