Sofitel Bali Nusa Dua Beach Resort

Nesa Deskandini

Check in is convenient, seated in air conditioned room. The resort itself is well maintained. The resort surroundings and room is bright, airy, and with a lot of lightings which is important for me. We really appreciate sofitel can deliver our requested anniversary greetings for our 38th anniversary parents with very cute decoration upon checking in. And it is with no charge. Such a luxurious experience. The pool and pool bar is really nice. The beach is great as well, we cam swim in it. There is pathways at the beach for morningwalks to surroundings.

Jonathan & Christine

From the moment we arrived at Sofitel Bali, we were welcomed with such warmth and genuine smiles that instantly set the tone for a truly memorable stay. A special thank you to Ria from reception, who made our check-in seamless. Management also surprised us with a beautiful honeymoon cake and a room upgrade to a spacious suite in a perfect spot — we couldn’t have asked for a better start to our honeymoon! The attention to detail and care shown throughout our stay was outstanding. Our dinner at Cucina was another highlight, thanks to Sangi, who treated us like VIPs. The food was delicious, the ambiance romantic, and the service impeccable. Every staff member we encountered had a smiling face and went out of their way to ensure our comfort. This wasn’t just a stay — it was an experience we’ll always treasure. Thank you, Sofitel Bali, for making our honeymoon truly special. Keep up the amazing work!

Robert (Djrahar)

From the moment I booked through the app, my experience at Sofitel Nusa Dua was nothing short of exceptional. I received a thoughtful pre-arrival email asking about my preferences and dietary requirements—something few hotels ever consider. This level of personalized care made me feel at home even before I arrived. Having stayed at renowned properties such as Raffles and Kempinski, I can confidently say that Sofitel Nusa Dua exceeded all expectations. The Ambassadors at Sofitel truly embody the spirit of hospitality. Every guest is made to feel genuinely welcome and cared for—something even the most prestigious hotels sometimes miss. Service throughout the hotel was flawless. Every staff member we encountered was warm, friendly, and eager to help. I’ve stayed at many properties in Nusa Dua, including big-name resorts, but very few come close to this level of service. One moment that really stood out was during in-room dining: the chef personally crafted a diabetes-friendly Soto Ayam just for me. That extra effort left a lasting impression—it was both thoughtful and unforgettable. As a family-friendly resort, Sofitel also shines. The kids’ club is among the best equipped I’ve seen. It allowed my child to enjoy quality time while my wife and I could relax over a quiet lunch or a drink together—something we deeply appreciated. That said, there were a few areas for improvement. The room, while very clean, showed signs of wear. The flooring and furniture could use better maintenance. Upon arrival, the faucet in the bathroom was broken and required a visit from engineering. The showerhead didn’t provide a consistent spray, and the bed felt uneven—slightly lower at the head side. Despite these minor issues, our departure experience was a perfect closing note. The checkout was quick and seamless. Instead of standing in line, we were invited to relax while an Ambassador handled everything and informed us when it was complete—another example of their impeccable service. In conclusion, no other hotel stay—past or present—has matched the personalized hospitality and warmth we experienced at Sofitel Nusa Dua. It was truly a memorable stay, and we look forward to returning.

Putra Karbon

Our stay was fantastic, with excellent service from check-in to check-out. We were particularly impressed by the friendly and helpful front office, Food & Beverage, and housekeeping teams. The room temperature was perfect. We will definitely be returning in the future. The only area for improvement we noted was at Club Millésime. The air conditioning seemed to need attention, as it was quite warm during both afternoon tea and Apéro Chic. Thank you, and have a great day!

Aurélia Kartika Becquart

From the moment we arrived, we were captivated by the impeccable location of Sofitel, perfectly situated for relaxation. The hotel's amenities exceeded expectations, from the beautifully designed rooms to the spa and gourmet dining options. Every detail was thoughtfully curated to ensure a seamless and luxurious stay. What truly set this experience apart was the outstanding customer service! The staff went above and beyond, anticipating our needs before we even had to ask, making us feel genuinely valued and cared for. Every moment of our stay was effortless, allowing us to fully unwind and indulge in the elegance and comfort that Sofitel is known for. A true sanctuary of luxury and hospitality—we cannot wait to return!