Platinum Yucatan Princess Hotel

Karen

Please don’t trust the amazing reviews this property has, this is a 3 star resort being veryyy generous. Today is my last day staying here but since I checked in the first day and arrived at the buffet I knew I made a mistake. I would’ve cancelled my reservation had their policy allowed, but, since I was already checked in, they wouldn’t give my money back at this point. Last year I stayed at Breathless Cancun which was one of the best resorts I have ever stayed, and they were listed as a 4.5 stars. When I booked for this year at Princess, which was in the same price range and “5 stars,” I thought I would get the same level of service or better. The food is horrible everywhere, the buffet is so dark that sometimes you can’t even see what you are getting. The orange juice is water, sugar and a splash of orange. No natural juice. The food at the buffet is like Golden Corral but to make it worse, things are almost always cold, even if you get there at opening time. The other restaurants are all mediocre as well, except for Rodeo which has a decent steak. The drinks are made with the chepeast liquor you will ever see unless you ask for something different. They wont give you bottled water anywhere, you only get 3 a day in your room and you will have to refill it with their water for the rest of the day. This is something unheard of in Mexico, during my other stays I would even brush my teeth with bottled water, but not this time. The property is a nice size, with lots of pools, but it is very old and not well kept. The room smell soo bad, a mix of mold and sewer. I am allergic to mosquito bites, but I read on their website that they spray the property everyday, which is probably not true since every night just from walking from my room to dinner I would get 5 mosquito bites at least. The beach has some nice seating area but don’t expect to be able to go in the ocean, it is full of rocks and seaweed, making it impossible to walk. There is nowhere around the property a place to pick up beach towels or drop off wet towels; you can only get them from your room.. and I guess you have to take the wet ones back to your room again? The entertainment at the pool is so repetitive; each activity lasts one hour.. who wants to be taking dancing classes under the 90F heat for one hour? 30 min each session would be more than enough. This list could go on for many pages, but I think you can have an idea of what this resort is like. Maybe if I had paid $100 a night I could tolarate these things but not for $300+ a night.

Fiona Demers

This resort was fantastic! We had a swim up room and it was awesome! I would highly recommend it! The restaurants were good! The Buffet and The Japanese were my favorite! The staff were all fantastic, so kind and friendly! Biggest downfall THE BEACH is all rocky. You risk breaking your ankle trying to go in. It is lovely to look at, though. The Grill by the beach has amazing hamburgers. You have to try them!

Paul McCulloch

This all inclusive was excellent for the price. Large clean rooms with balconies, good service, variety of food options, nice beach. The beach is a fair walk from the furthest rooms and the swimming is not great as the beach becomes very rocky once in the water. Excellent breakfast spread. A good but limited selection at the beach snack bar. The food was very good at the restaurants except one evening we didn’t have such a good experience at the Italian restaurant. The drinks flowed freely, never a problem to get a drink, alcoholic, coffee or whatever, at one of the many bars.

Mark Garceau

We're at your resort for 10 days at the end of this January. We had a great waiter at the buffet named Brian. What a fantastic server he was. We also had a great maid named Maria and she went above and beyond for everything. Our room was always spotless and she always made sure we had pop water, beer and a very clean room. Everybody there was very friendly and courteous. But these two workers went above and beyond for us. Thank you both for a great experience

Steve -

The workers, waiters and waitresses are lovely, they work so hard. Tips for them are much required and appreciated. Evening entertainment is poor, apart from casino night which was great fun. The main pool is very loud. The surrounding pools are nice but the beach is the place to be! Kayaks are free to use if the sea is calm. Sea temperatures in November are fantastic, 26-27c in the water. Drinks are nice but some can contain almost too much alcohol. The buffet restaurant was good, until I got home to the UK and was diagnosed with e-coli, 12 hours after returning to the UK. Vegetarian options are limited, if you like meat though you will be fine.