Platinum Yucatan Princess Hotel

Neil (Boory)

arch 2025 We recently spent 10 nights here and we had an absolutely fantastic time The people and service are brilliant The food at the buffet ..on the beach and all the restaurants was amazing. I can't name all the lovely employees as there are to many but hats off to you all. The seaweed on the beach didn't put us off as you just walk down the beach a little and it's clean...and the bar and restaurant there is just as good....and those people worked so hard to clean up the seaweed. We went on excursions and they were awesome. I could carry on ......we would love to go back . To all the people that write bad reviews...well...I don't think you will ever be happy if you didn't enjoy your stay at the Platinum. Thank you all for a rememberable holiday xxx

Alexandre V-Dubois

Spent a week there in December, everything was great. One week before Christmas, it was calm and almost empty, never had a problem going in any of the restaurants, the view on the beach is great, lots of rocks but we didn't mind since we didn't go in the water much. Our swim up room was directly in the main pool, the animation was great. The staff was always cool! We had a great time

Era Zeka

DO NOT BOOK – HORRIBLE EXPERIENCE I booked my honeymoon at Platinum Yucatan Princess Resort in Cancun through Cheap Caribbean, and it was an absolute nightmare. We used the honeymoon package promo code, expecting the promised inclusions, but all we received was a bottle of champagne and four small dessert bites—nothing else was set up in the room. The resort itself was dirty and poorly maintained. Many outdoor beds by the pool were closed for repairs and painting, leaving limited space to relax. The hallways were messy, our room had a horrible odor, and the bathroom had water damage with moldy buildup. We even had an ant problem that the front desk never resolved. On top of that, the bed only came with two pillows, and one of my pillowcases had old blood stains—disgusting. The food and drinks were a disaster. At the taco station, staff handled raw meat without gloves, and only tap water was served at restaurants. The resort also did not provide straws, and the drinks were barely blended, full of huge ice chunks, making them nearly undrinkable. Unfortunately, I learned the hard way just how unsafe the food was. After eating shrimp at the steakhouse on our first night, I became violently ill, vomiting uncontrollably for hours until I was hospitalized. The doctors diagnosed me with gastroenteritis and confirmed that the shrimp had likely caused the infection. My white blood cell count was dangerously high, and I was forced to pay $5,000 out of pocket for medical care. When we brought this to the manager, he showed zero concern or accountability. Instead of apologizing, he blamed me and insisted that I must have gotten sick elsewhere—despite the fact that I had only eaten at the resort. He even witnessed me being taken away in an ambulance and still dismissed my experience. And don’t be fooled by the photos online—they must be either extremely old or heavily photoshopped because this place looks nothing like the pictures. We got completely catfished by the marketing. What was supposed to be a dream honeymoon turned into a nightmare. This resort is unsanitary, mismanaged, and does not care about guest safety. I strongly advise against booking here—Cheap Caribbean should reconsider promoting this place. Save yourself the stress, money, and potential health risks—book elsewhere!

Christina

This was such a wonderful resort, and we had an amazing time. The staff were incredibly friendly and helpful, and the rooms were very comfortable. We got the swim out room and I requested to be by the main pool. There is another pool where is was more quiet. It was fun to switch every day depending on our mood. The main pool was great, and the entertainment staff during the day were energetic, fun, and made our experience even better. There was a lot of seating and day beds! I would recommend the quiet pool, it’s a little more calm but it’s vacation, right? Our only minor issue was there wasn't drink or food service at the beach unless you go to the family side of the beach (we stayed at the adult only) it wasnt a big deal to walk there but we didn’t want to be around family’s on our adult only vacation. Now on to food and drinks….. The food was at the buffet was fantastic and I’m not a buffet kind of person, but I definitely preferred that over the room service. Everything at the buffet was fresh and they had so many options. I can’t complain about anything at the buffet. Hibachi restaurant stood out with the absolute best service and amazing food. The drinks were not watered down and used top shelf. Best expresso martini ive ever had.. In the main lobby, there’s a bar called welcome bar. The bartender was very friendly. We actually stayed there for about an hour as he made us all sorts of different drinks. I’ve never tried and they were all delicious. I forgot his name but he was a BLAST. We were laughing the entire time. They also had a lady come around taking professional pictures of us alone and with a pretty Toucan . I have those pictures printed they are great! Thanks you to all the staff!

Karen

Please don’t trust the amazing reviews this property has, this is a 3 star resort being veryyy generous. Today is my last day staying here but since I checked in the first day and arrived at the buffet I knew I made a mistake. I would’ve cancelled my reservation had their policy allowed, but, since I was already checked in, they wouldn’t give my money back at this point. Last year I stayed at Breathless Cancun which was one of the best resorts I have ever stayed, and they were listed as a 4.5 stars. When I booked for this year at Princess, which was in the same price range and “5 stars,” I thought I would get the same level of service or better. The food is horrible everywhere, the buffet is so dark that sometimes you can’t even see what you are getting. The orange juice is water, sugar and a splash of orange. No natural juice. The food at the buffet is like Golden Corral but to make it worse, things are almost always cold, even if you get there at opening time. The other restaurants are all mediocre as well, except for Rodeo which has a decent steak. The drinks are made with the chepeast liquor you will ever see unless you ask for something different. They wont give you bottled water anywhere, you only get 3 a day in your room and you will have to refill it with their water for the rest of the day. This is something unheard of in Mexico, during my other stays I would even brush my teeth with bottled water, but not this time. The property is a nice size, with lots of pools, but it is very old and not well kept. The room smell soo bad, a mix of mold and sewer. I am allergic to mosquito bites, but I read on their website that they spray the property everyday, which is probably not true since every night just from walking from my room to dinner I would get 5 mosquito bites at least. The beach has some nice seating area but don’t expect to be able to go in the ocean, it is full of rocks and seaweed, making it impossible to walk. There is nowhere around the property a place to pick up beach towels or drop off wet towels; you can only get them from your room.. and I guess you have to take the wet ones back to your room again? The entertainment at the pool is so repetitive; each activity lasts one hour.. who wants to be taking dancing classes under the 90F heat for one hour? 30 min each session would be more than enough. This list could go on for many pages, but I think you can have an idea of what this resort is like. Maybe if I had paid $100 a night I could tolarate these things but not for $300+ a night.