Universal's Cabana Bay Beach Resort

Amber Black

Cabana Bay is a Prime Value resort on the Universal Studios property. It is a big resort with lots of family-friendly amenities. Included in the cost of your room is access to 2 swimming pools, 2 hot tubs, a lazy river (tubes are available for rent), a bowling alley (for an additional cost), a food court, a Starbucks, lounges, a milkshake shop, and a gift shop. Your cost also includes Universal bus transportation to the parks as well as a garden walking path to the parks. The staff is wonderful, the facility is clean, and the rooms are decorated in a fun, retro way. Our family stayed in a suite as well as a regular room. The rooms are snug. We had 4 adults in the suite and it was a tight squeeze. I could see how it would be a better fit for 2 adults and 2 kids. BUT, for the price and all the amenities, it is a wonderful bang for your buck place to stay for your Universal vacation!

Jacquelyn Clark

If I could them a negative star I would. This experience was completely unprofessional all around. Upon arriving the reception provided us the incorrect building to go to for our room so our complete party was wondering around for 30 minutes to find our suite. This was extremely frustrating after driving 14 hours.. but upon arriving to our room there was dry wall all over the floor, the sink was busted underneath, there was no shower faucets or sink faucets in the bathrooms. It was in complete shambles. Upon calling the front desk to inform them of the issues they assured us it would be resolved and someone would be up.. we waited 45 minutes no one showed.. called again and they said they had no recollection of the call said they could not give us another suite but could give us connecting rooms... we waited another 30 minutes no one showed. .. so we had to call a third time finally said they would send someone up with keys to the next room. Upon arriving to our new rooms in the same building it smelled like literally poop. One room that was provided was leaking from the room above down to one of the queen beds, carpet was completely drenched, the toilet seat was broke and the safe was broken as well. In the other room there was a literally dog turd in the floor. We did not have a dog... everyday when we got home from the parks it smelled like sewage... we did call management over this and they could not make accommodations just said all the rooms are full... I have attached photos and videos of our stay. We got told we was going to get contacted for a one night reimbursement for our troubles and no one has contacted me. The only positive thing about this "resort" was the bus.

Mo salinas

Family of 6 We got the family suite and it was just enough space to feel comfortable. Having the little living room area is a nice touch. The facility overall was great! Amazing atmosphere, there was alot of people and checking in took a while but other than that the place was spectacular! Even with so many people the lines at the cafeteria, Starbucks etc were never too much of a wait time. The bowling alley was cool looking, that was the only thing we didn’t get to do but that was because we spent most of the time at the arcade. The pool was awesome, lazy river was great, and the kids pool area was great as well. It had a safety gate that really gives you peace of mind. Overall I would highly recommend this place. Greatest bang for your buck in the universal area!

Phoenix Goodboy

First time staying here. Do not recommend. Stay away from this place. They closed the pool because of cold weather?!! First of all the pool is heated. So now Guests can't enjoy because they claim of cold weather. It's 50 degrees outside. It's 50 degrees yesterday and the day before and yet the pool was open. They got bored and wanted staff to leave early which is the real reason for the closure. They can't wait to clock out and leave. Also they randomly charge my credit card on file for no reason for $231. I called them out on it at the front desk. And they apologized and couldn't explain what happened. So they gave us a free drink voucher. Definitely needs to be Investigated by the State General Attorneys Office and be audited. CHECK YOUR bank Statements!

Jannah Groce

We frequent here 2-3 times a year. Wonderful for kids of all ages. I cannot get enough of the many activities on-site. You never have to leave! Pool - fun + lazy river. You do have to purchase a float for $20, they are not free. Jacuzzi- it is kid friendly, so if you're an adult who wants to relax.... be mindful kids are allowed and it's not very private or relaxing. Outdoor food and bar - 5 stars Indoor cafeteria - a lot of options and food is decent. Overall - yoy never have to leave the resort, there is food, arcade, shopping, gorgeous views all around and just so much to do.