Universal Terra Luna Resort

Antonio Alessandro Pinto

I recently stayed at Universal’s Terra Luna Resort, and overall, I had a wonderful experience. The resort feels new, modern, and visually stunning from the beautiful design to the relaxing pool and great facilities, everything looks impressive. The staff were always polite and professional, and the cleanliness was excellent whenever the room was serviced. I also appreciated the convenience of having many elevators. That said, there were a few things that surprised me some even felt a bit unreasonable for a Universal resort. For example, there was no complimentary unlimited coffee available, no included breakfast, and even basic drinks were restricted unless you had purchased the cup (which wasn’t included with the resort itself, it had to be bought separately). Our room didn’t have a microwave, and the bathroom fan wasn’t working, the housekeeping was only every other day instead of daily. What made this more noticeable is that we had just stayed at a 2-star hotel right before, and surprisingly, it offered more in terms of basic services: free coffee with creamer in the lobby, daily housekeeping, and a full breakfast included. Another thing that left us feeling a bit misled was the extra costs. Parking was not included and had to be paid separately, which really felt like it should have just been built into the room rate, even if that meant a slightly higher price. Also, the label “breakfast available” was confusing we initially thought it meant included, but in reality it came at an additional cost. These hidden fees and unclear wording were not something we appreciated. Even with these downsides, we truly enjoyed our stay at Terra Luna. The resort itself is beautiful and provides a memorable experience overall, but I do think some small improvements in amenities and services would make it much more comfortable and better match the expectations that come with the Universal name.

Hannah Greenwell

The staff is absolutely wonderful from check-in to final day! The room and amenities were clean and comfortable, and convenient to the newer park. Keep in mind this is more remote from the rest of the main downtown area, but not by much the bus system still can take you to city walk and the other parks and a quick drive has you back on the main roads. The pool was more shallow than expected, however still very large and refreshing with plenty of room to spread out from other guests. This was a wonderful birthday trip! Can't wait to return in October!

Richard Allen McGee

This was my first time visiting this establishment. This resort was very clean and nicely appointed. The rooms are a little on the small side but was still very comfortable. The beds were nice and firm. We had a pool view room which was very nice. My only complaint was the breakfast (pancakes) were not very good. Everything else, food wise, was fine. I will definitely be staying at this resort again. Great job, Terra Luna!

Marion Quezada

We spent 4 nights at the hotel and were very pleased overall. I Just have to mention that beds were not queen but full size, pool should close at 12pm so we have time to relax after a long day at the park. Pizza were good, breakfast has a pretty good selection and you do get Starbucks coffees which were very appreciated. The hotel is new so yes all was in perfect condition and clean. The bus option to get to the park was amazing, you are minutes away from epic and about 20 minutes from citywalk and parks. We actually had epic views from the room which my kids loved! The staff was friendly and nice to us so no complaints at all. Once we arrived, we asked to be next to our family which were on their way to the hotel and they did accommodate us to be in front of each other which was again much appreciated. We had a great stay! Thank you

Meryl Avila

The place is great. All staff were friendly and accommodating. They also allowed you to leave your luggage before checking in and before your flight after checking out, if needed. Shuttle bus were very accessible and it will take you to all Universal theme parks. Overall we had an amazing experience and we’re totally going back to this place on our next Orlando trip.❤️