5 Star Kuala Lumpur Holidays

Humphrey Yeh (Huffy)

Cost effective doubletree in the center of KL, you cannot expect everything perfect but it worth the money. Pros: The best selection of breakfast ever, you'll be full even try one bite of each food. Although the flavor was without surprise. The executive lounge offers KL tower view and the food selection was generous too! Location is good, only 10min walk to KL tower, and there is mall downstairs. The room was dated, but mostly functioning well. Overall it was a great stay with high cost effectiveness, will stay again for our next KL tour.

remy m

Nicely situated smack downtown KL, this hotel offers VIP comforts and convenience. If the fantastic restaurant, Makan, and the sumptuous snacking and cocktails in the executive lounge are not enough, there are faring opportunities just below the hotel in the surrounding mall. The reception was a picture of courtesy and professionalism, and the dining staff were always attentive to our needs. This hotel was meant to be the base for a short vacation, but it quickly became the vacation. Would definitely recommend- especially at the very reasonable price.

Syazwan Suhri

We always trust our stay with Hilton hotels as rooms have always been clean and the hotel staff are genuinely friendly and easy going. By far this is the best breakfast buffet spread we have ever been to with the wide range variety of food. Plus points for the different cuisines made available. What we were amazed with is also the system of this hotel. Despite the heavy traffic for breakfast, we do not need to wait long before we were being brought to our tables. Same for the other guests upon observation. We also wanted to mention that Salmiah from makan kitchen is also very hospitable and kind upon interacting with her. We love her sweet disposition. Only downside is that our room light bed switches were not functioning well. However, we have provided feedback to the staff about it and we believe that this will be looked after.

Vanessa Ng

Great value - breakfast spread was amazing (I prefer having breakfast out of the hotel usually but this hotel had so many local options). Right above a mall so you'll have lots to do. Room corridors looks a bit dated and hotel is right beside a rail track (you can hear the noises!) but overall a comfortable stay. If you're sensitive to noise then it would be better to skip this hotel.

geeta rajeev

I had the opportunity to stay in this hotel for 3 days on my recent first trip to Kuala Lumpur. I must say that I am fully satisfied and impressed with the facilities offered. The rooms are spacious with a lovely view of the city. The place is very clean and the staff are all friendly and polite. As it is centrally located in the city , commuting is easy. The breakfast buffet has a huge variety spread. Overall a comfortable and pleasant stay. Will surely recommend. Keep up the good work 👍👍

Amanda Prior

We had the most incredible stay. Every single staff member is so professional, efficient, friendly and masterful at creating the best guest experience. The facilities couldn’t be more beautiful and the holiday decorations created a magical atmosphere. The entire hotel is spotless and full of beautiful and thoughtful amenities and touches. Breakfast and room service are the bed I’ve ever had at any hotel on four continents. My dry cleaning and shoeshine were also done perfectly and speedily. The option to request guest needs online was also incredibly helpful and fast

Matthias Welz

Great hotel and very friendly, warm and professional service. Spacious rooms and a well-organized and good breakfast buffet. One thing that bothered us, though, was that the room wasn’t cleaned with the best attention to the detail: The corners had lots of dust and dirt and the walls had stains. The management should really do a “deep-cleaning” of the rooms every couple of months!

Jan Caro

Can't say enough positive things about this hotel. The staff was very friendly and helpful. Everyone spoke great English. The breakfast buffet was one of the best I have been to in the world. Which says a lot as I have traveled to 28 countries. The rooms were very comfortable and had all the standard amenities. The spa/onsen area was superb. Gym was huge and well maintained. If I could give 6 stars I would.

Yana Ironlady

The room was luxurious, spacious, and well-appointed with modern amenities. The dining options were outstanding, offering a variety of delicious dishes. The hotel facilities, including the pool and spa were top-notch. Overall, it was a truly relaxing and memorable experience

Tanya L

It was an amazing hotel with such a good experience. Everyone is so friendly and helpful. The pool, gym and facilities were great. The only thing is the steam room wasn't working during my stay but the club horizon was fantastic and the service was brilliant! Definitely recommend staying here.

Nathan Kersinan

I went for a buffet dinner on a weekday with my office colleagues. The food was just okay and didn’t particularly stand out. The variety of dishes was quite limited, especially when compared to the price of the buffet dinner. For the amount paid, I expected more options and a better overall dining experience. It’s not bad, but it could definitely be improved to offer better value for money.

Willie Tan

Le Méridien Kuala Lumpur offers a very convenient stay, especially if you’re arriving by train. The hotel is located right next to the train station, making airport access incredibly quick and easy. They also have a private pickup area, which is perfect for catching up with colleagues or friends who may be staying at the hotel. The rooms themselves were comfortable, though soundproofing could be better; door slams from the hallway were quite noticeable. A big highlight was the gym, which Le Méridien shares with the Hilton next door. This setup is excellent for serious gym-goers, as it has a full range of equipment for a complete workout. The spa was also enjoyable, with a calming ambiance—though booking an appointment was a bit challenging, so I’d recommend scheduling early if you're planning on a massage. The breakfast buffet was impressive, with a wide selection that catered to different tastes and preferences. Overall, Le Méridien Kuala Lumpur combines convenience and quality amenities, making it a solid choice, though improvements in soundproofing would make the experience even better.

Al Imran Kassim (IK is OK)

Very lovely hotel to stay. The restaurants serve really brilliant sets - especially the beef teppanyaki. The bread and butter pudding are lovely. There is an abundance of selection too. And what makes it an outstanding international hotel is the way they serve the varied cheese board as well as the patisserie counter. Rooms are good sized and clean. The mattress is very comfy and supportive, while the pillows are just the right amount of softness that helps to support a tired and sleepy head. The shower was brilliant - gives a good wake up in the morning and keeps you fresh. Their service is top notch. Room service was really attentive and friendly. Highly recommended.

Ong Lieh Yan

One of the best hotel to stay while in Kuala Lumpur. Rooms are absolutely great. Service top marks. Swimming pools are fun and kids friendly. One of the better options if you are travelling to KLIA to board an early flight the next day. Can always stay here and take an early KLIA express.

Ken Wong

Le Méridien Kuala Lumpur boasts a fantastic location, with easy access to key areas in the city. The customer service is commendable, with friendly and helpful staff enhancing the overall experience. However, the room did not meet expectations. It showed signs of aging, and the air conditioning was not cooling properly. Additionally, the bed was uncomfortable, with a noticeable sag that affected sleep quality. While the hotel offers great service and a prime location, the room quality could be improved to match the standard of the overall experience.

Lorella Yiu

We stayed at the executive king room which is spacious. The room is clean. The hotel itself definitely needs an upgrade. The decor and the maintenance has much room for improvement. The wall of the corridor leading to the room are scratched and looks poorly maintained, with dirt marks or scratches on. Staff is nice, offering birthday cake to me on my birthday. The housekeeping staff are a bit slow when we rang to request extra towels and another time for pillows. The pillows and bedding are too soft for us, and we requested for two firmer pillows but again the pillows provided were soft. We gave up. We had been to other 5 stars hotel which would provide different firm level pillows in the room. Maybe the hotel can consider this. The breakfast is okay, with limited choices of food given it’s a five star hotel. The location of the hotel is excellent. Overall speaking, the hotel needs an upgrade to live up to the par of a five star hotel. The staff is nice and helpful.

Sharif Sha

Exquisite spacious rooms. Booked the 3 bedroom suite. Check in was a breeze. G Mueller, the concierge was super friendly and helpful. So were the other staff in the hotel. Always service with a smile. Location was awesome. Just a walk away to to Pavillion Mall. Will stay here for my future visits.

Allya Faisal

A few issues I encountered during my stay: Firstly, regarding the parking—I had been informed that, for the 3-Bedroom Suite, the hotel could accommodate a maximum of 7 cars, which led me to assume that parking would be complimentary. However, I was surprised to find that there’s a RM15 charge per entry, which applies each time a vehicle enters the lot, even on the same day. For guests needing to go in and out multiple times, this fee quickly adds up. It honestly feels like a rip- off. Most high-end hotels offer complimentary parking with limited parking spaces per room. Hence, this charge seems out of place for a luxury property like Ritz-Carlton. Additionally, there were maintenance issues in my suite—the microwave wasn’t functioning. We didn’t get any feedback when we reported the issue and they only replaced the microwave when we called to request it. Other than that, there was also a defect in the bidet in one of the bathrooms, making the floor wet and inconvenient to use. Fortunately, that was resolved as soon as we reported it. Finally, the breakfast buffet didn’t meet expectations. The food was often bland, and the variety was limited, which was disappointing for a hotel known for its premium hospitality. I hope the management takes this feedback seriously to align the experience with the reputation that Ritz-Carlton usually upholds.

Ivy Mac

World class, beautifully run hotel. The staff in particular get special mention; first rate service, friendly, can't help you enough, really lovey. The hotel is beautifully maintained and staffed. You don't have to look long for assistance. The hotel is attached by corridor to the neighbouring malls. You don't have to go outside in the heat or rain - really wonderful. It's also a 10 minute walk to KLCC, the central park in the heart of the city. The hotel pool is beautiful. It's partially covered, again heat and rain, so you can sit outside regardless of the weather. I would definitely return here if I'm lucky enough to visit KL again.

Chin Keong Yoong

We had a lovely stay here for our family holiday from Australia. Following the Bonvoy Marriott Chain it was quite good other than a little outdated, we had a leaking fridge when we first check in other than that, it still maintain well. The customer service is amazing and outstanding from the time we arrived. Location is very good and close to a lot of places to explore. Highly recommended.

Douglas George

Had a fantastic stay at this hotel. The property seamlessly blends traditional luxury with modern touches. A special shout out to the guys at the pool who went above and beyond to look after us, and also the house keeping team for keeping everything spotless

vista bavar

Beautiful elegant hotel with great location . Pretty big and comfortable rooms .great breakfast with lots of choices. The view of the KL high rises , gardens around . Nice pool , spa and facilities. Very efficient & helpful concierge.

Jerome Chisheshe

I recently had the pleasure of staying at the Mandarin Oriental Hotel in Kuala Lumpur, and it was truly an exceptional experience! From the moment I stepped into the lobby, I was struck by the hotel's stunning decor and luxurious atmosphere. The marble floors, elegant screens, and impeccable design elements all exuded opulence and sophistication. But what really made my stay stand out was the outstanding customer service. The staff were warm, friendly, and attentive, going above and beyond to ensure that my every need was met. The hotel's location was also perfect, with easy access to the city's top attractions. And with a fantastic restaurant, trendy bars, and a vibrant nightclub all under one roof, I never felt the need to leave the premises! The attention to detail and commitment to excellence were evident in every aspect of my stay. I thoroughly enjoyed my time at the Mandarin Oriental Kuala Lumpur and would highly recommend it to anyone seeking a luxurious and unforgettable experience. The hotel truly lives up to its reputation as one of the city's finest. Can't wait to return!"

Sid

Dear Nigel, I saw your response to my previous review. I stayed at your hotel for almost 5 days and noboby cared to contact myself or even resolve the situation concerning the breakfast then. You have now provided a very cookie-cutter response to my review without any substance or clear course of action. All this pretty much confirms that the hotel is not really bothered about the guests feedback as pretty much you are relying on the hotel brand name to drive business and happy to brush aside any issues the guests may raise. Sad to see such a poor management overall! ******** 40-60 MINUTES LONG QUES FOR BREAKFAST SERVICE! Each morning, we faced an unacceptable 40 to 50 minutes wait in the breakfast queue. Despite our repeated requests to address this problem, there seemed to be a lack of interest and responsiveness from the hotel team. Young staff members were left to manage operations without adequate support or intervention from senior management. We were assured that someone from the management would reach out to us to resolve the issue, but unfortunately, this promise was not fulfilled. This lack of follow-through and concern for guest satisfaction is disappointing and does not align with the high standards that Mandarin Oriental is known for. Several of our guests expressed their dissatisfaction with this aspect of their stay, and I feel compelled to share this feedback in hopes that it will prompt immediate action. The current approach to managing breakfast service is a major shortcoming that needs urgent attention to ensure a more pleasant and efficient experience for all future guests.

Nicole Friedrich

I had an exceptional stay at Mandarin Oriental Kuala Lumpur back in October during a business trip. From start to finish, the experience was flawless. Upon arrival, I was warmly greeted at the airport by a professional staff member who escorted me to my limousine, setting the tone for a truly luxurious stay. The location is unbeatable, right next to the iconic Petronas Towers, offering breathtaking views at any time of day. Plus, the hotel is adjacent to a large shopping mall with all the major brands, making it incredibly convenient for both shopping and dining. Many key attractions are also within walking distance, which is a huge plus. I visited the gym daily, and it was spacious, well-equipped, and had everything needed for a great workout. Unfortunately, due to my business schedule, I couldn’t enjoy a full breakfast, but I made sure to stop by for a refreshing detox juice every morning. The team, especially the supervisor, was incredibly kind, quickly recognising me and remembering my preferences, which added such a personal touch to my mornings. My favourite part of the hotel was AQUA, the pool restaurant led by the amazing Jerry. I dined there daily, and his lovely, engaging, yet professional team made every visit special. A special mention to Tanesh and Ridzuan, who took fantastic care of me, always remembering my favourite food and drinks, such kind gentlemen! I also had a wonderful experience at the Mandarin Bar and Grill, enjoying beautifully crafted cocktails, a fantastic menu, and an extensive wine list. On my last day, I visited the Chinese restaurant, Lai Po Heen, which served absolutely delicious food, a perfect way to end the trip. Another highlight was my visit to the in-house hair salon, wow, what an experience! Jessica, who runs the salon, was so kind and sweet, but what intrigued me the most was her passion for hair. I have never seen anyone so dedicated, she treated hair like something truly special. Her hospitality, care, and attention to detail were outstanding, and I was absolutely thrilled with the outcome. For any woman, this is a must-visit! The housekeeping team also deserves a special mention. The rooms were always immaculate, cleaned to perfection with great attention to detail. They ensured that everything was tidy, refreshed, and well-stocked, making my stay even more comfortable. Despite the hotel being large and busy, the team worked seamlessly, maintaining a high standard of cleanliness without ever feeling intrusive. Truly exceptional service! Despite being a business trip, my stay felt like a true getaway, thanks to the outstanding hospitality. A huge thank you to the entire team, especially Filippo and Jaime from Food & Beverage, Lluis the Hotel Manager, and Mr Schnider the General Manager, for their care and attention. I truly hope to visit again soon!

Mary Yu

The stay at this hotel was so good, it may have ruined all other hotel experiences for me. Beautifully large clean rooms with excellent amenities. The breakfast was amazing w/ the biggest spread ever buffet style and made to order options. The choices were endless and anything but basic. Staff is amazing too. We did have the luxury of being globalist guests and treatment was superb! Happy hour at the lounge was full on free dinner buffet plus unlimited premium liquors. Bonus: excellent view of the petronas towers and the fountain show from the Lounge! The staff were so kind and even gave us a parting gift of Malaysian pineapple cakes. I can’t even tell you if I loved the city itself…I do know I’d come back just to stay at this hotel.

Samsher Singh

Great hotel. Friendly attentive staff. Amazing views of twin towers and park. Breakfast can get a little busy so plan accordingly. Strange to take a lift to top floor for checkin and then take separate lifts to go down for rooms. Quite unique for us to experience. Clean neat and smart rooms which are slightly dated and worn from time. We had an interconnected room for a family of 4 which had 270° views of the towers and park. Amazing

Krispin Wehrli

Very impressed by their proactive and sharp service! We traveled as a family with baby. All our baby related inquiries have been handled swiftly. Staff was often thinking one step ahead, without us even having to ask certain questions anymore. Front desk employees Stephanie and Navin have been incredible and very accommodating, proactive and genuine. Housekeeping was very neat and fast. This was our first time staying at a hotel for 6 nights as a young family and thanks to the incredible Grand Hyatt KL staff, we will remember this trip forever. Thank you!

Bubbles Mawa

Everything was lovely although the lift system needs a little getting used to. My experience was amazing, with super friendly staff. I did notice that there tends to be confusion with tea time and buffets but the service people give their most valiant effort to smooth out misunderstandings.. perhaps the marketing people can put their heads together with operations to understand where that communication dip is coming from because other than that, this was an excellent hotel.

Jawen

I recently stayed at the Hyatt in Kuala Lumpur and was thrilled to be upgraded to a suite! From the moment I stepped into the room, I was blown away by the spacious layout and luxurious design. The suite offered a stunning view of the Kuala Lumpur skyline, making it the perfect spot to unwind and take in the city’s beauty. The suite was fully equipped with everything I could possibly need. The separate living area, cozy bedroom, and large marble bathroom—complete with premium amenities—made the stay feel like a true escape. To top it off, the welcome fruit platter was incredibly generous and beautifully presented! The tray was brimming with fresh, seasonal fruits like mango, dragon fruit, grapes, and kiwi, each piece bursting with flavor and perfectly ripe. It felt like such a thoughtful touch, adding a refreshing and delightful start to my stay. After a bit of relaxation, I explored the hotel’s gym and pool facilities, which were modern and well-maintained, ideal for both a workout and some leisurely downtime. As evening fell, I found myself drawn back to the suite’s large windows, watching Kuala Lumpur’s lights twinkle against the night sky. This moment of calm and reflection really made the whole experience unforgettable. Overall, the upgrade, combined with the thoughtful service and abundant welcome fruits, made this Hyatt stay an absolute highlight. I’d definitely love to return here on my next trip to Kuala Lumpur!

Paras Gupta

Room 0602 Check-in 25 Jan 2025 Check-out 29 Jan 2025 The hotel may be 5-star for location, but its other amenities are far less than 1-star. Food: Hardly any vegetarian items were in the buffet; all we had was bread, butter, and paratha, the "ready to cook" format available in the market. They charge 45 RM for an adult breakfast; (900 INR for this food) 🤣 Room: The bathroom door had a faulty lock. To correct it, the staff removed the whole lock leaving a big hole in the door and never repaired it back during our stay. We selected a king bed while booking because we had a small child, but we never received one. Instead, the beds were pushed together in the center of the room and joined together to make it a king bed. Room cleaning did not have a fixed time; they may arrive at any time of the day. Once, I asked the staff member to give me 5 minutes after he entered the room; he rudely responded, "Why did you call me in?" and never returned that day to clean the room.

Puteri Atiqah Syaqila Mohd Sharif

Doorbell man friendly Receptionist guy - not that friendly, but ok. Room - spacious, comfy bed & pillows Bathroom - spacious, huge bathtub, toiletries smells good! (Feels like in spa) Breakfast - EXCELLENT! Not many choices but everything ON POINT. Walking distance to KLCC, Saloma's Bridge The only side back : slightly noise at night. You can hear motorists racing on the road. Otherwise, its a good weekend staycation

Syakreen Razali

I had an unpleasant experience during my stay at Maya Hotel Kuala Lumpur. A staff member entered my room without permission to place a stand fan as the air conditioning system was not working. While I appreciate the hotel’s effort to address the issue, the policy of entering a guest’s room without consent is unacceptable. This raises serious concerns about safety and security, which I find deeply troubling. Despite this incident, the hotel offers great food, convenient parking, and comfortable rooms.

Duminica Maricel

This is by far the worst experience I had in a hotel. First thing striking is that they don't have a proper lobby. When you get there by car you will notice some bar. Takes a while to figure out that you need to enter the bar and take an elevator to get to the lobby. This also means nobody will help you with your luggage. Second thing that will strike you is waiting time for the elevators. Yeah we found out later they don't work. Only some are functional and waiting time is high. We checked in and our room was awful. See the videos and the picture. Stains everywhere, chopped walls, broken drawers. Absolutely bad, as if we were in a motel. Obviously we complained and got a better room. Then we realised that water was not hot. Bearable for a shower, yet cold. 2nd day was better. Cleaning was ok, but we did not had coffee and tea in the room. Products in the toilet were cheap and of poor quality. When I checked out I told the lady at reception: this was an awful stay. The answer: "Thank you sir". Says a lot about the training these people get. If you feel like paying a 5 star price and get motel quality, book it. Otherwise, choose another place to stay - plenty at much better rates.

Dev Keswani

Extremely Disappointing Experience My stay at Hotel Maya was far below expectations. The rooms were filthy and poorly maintained, with visible stains on the toilet seat, sink, and bathtub. The fridge smelled terrible and was stained, the windows were grimy, and the floor was so dirty that walking barefoot was impossible. Adding to the discomfort, there were long waits for the lifts, which were overcrowded, poorly ventilated, and had no air conditioning. The room itself was infested with small pests, making the stay even more unbearable. Overall, this was an extremely disappointing experience. I would not recommend this hotel to anyone.