Syakreen Razali
I had an unpleasant experience during my stay at Maya Hotel Kuala Lumpur. A staff member entered my room without permission to place a stand fan as the air conditioning system was not working. While I appreciate the hotel’s effort to address the issue, the policy of entering a guest’s room without consent is unacceptable. This raises serious concerns about safety and security, which I find deeply troubling. Despite this incident, the hotel offers great food, convenient parking, and comfortable rooms.
Lucy Horton
This hotel was rather disappointing.
1. No staff greeted us upon entry and no one took our suitcases
2. Lobby was hard to find, we walked in circles before we discovered that the lobby was on the second floor
3. One of the beds in our room was covered in odd blue stains and had some weird white stain.
4. The photos on the website appear to be taken a while ago and are rather misleading as the rooms don’t reflect the pictures.
5. The shower had a translucent window which is rather awkward while sharing a twin room with a friend
6. Windows were shut but sounded like they were open as you could hear ever car and motorbike driving by (despite being on the 10th floor)
7. However view of city was beautiful (despite the dirty windows and the graveyard)
8. Breakfast was decent with a range of fruit, vegetables, cakes and a noodle section
9. Location is great; only 5 minutes away from the Petronas towers and next to a few street food stalls.
Volare
DO NOT Drive Here!
The room itself was fine, the check-in staff were decent, and the buffet and staff there were actually quite good, but whatever you do, DO NOT drive to this hotel. Especially if you have a long or wide car. Take a cab, use a ride-share service—anything but your own car. The parking situation is beyond atrocious. I had to circle the multi-level parking lot 4-5 times due to a total lack of signage. The security staff even directed me to the wrong area, forcing me to exit and re-enter the lot multiple times.
Entire sections were reserved without clear signs indicating this, and the driveways are so tight that maneuvering is a nightmare. To make matters worse, the floor arrows that should lead you to an exit, or more parking spaces, send you into dead ends—they haven’t been updated in who knows how long. In fact, after retracing my steps, I noticed that one floor of the parking lot did have updated arrows, but the others did not, indicating that management is aware of the issue but hasn’t committed to resolving it entirely.
To top it off, there are these bizarre parking ramps with no instructions, no operators nearby, and they can’t be manually moved. I ended up scratching my car in their narrow, confusing mess of a parking structure against the ramp while trying to maneuver into a parking spot. I have no idea who designed this parking lot, but they deserve to have their qualifications revoked.
What’s even more frustrating is that the parking isn’t even connected to the hotel. If you need to access your car or grab something from it, you have to exit the hotel, walk to a separate building (where you WILL get wet if it's raining), and take an elevator to the basement. Out of four elevators, only two were running—again, showing the lack of maintenance and proper management of this parking lot. When I tried to complain to the parking management team, I was met with attitude. Zero accountability. I was asked to fill out a form with no assurance that it would be escalated and no meeting with the manager in person. Instead, he called me on the phone and wanted me to meet with the security guard who had directed me to the wrong location, rather than dealing with the issue internally. I obviously rejected this silly non-solution.
I wanted to like this place, and if it weren’t for the awful parking experience, I would have rated them higher. But since neither the hotel nor the parking management seemed to care about resolving this, I can’t recommend driving here at all. It was honestly frustrating to book a hotel rated as 5-stars online, only to be met with 3-star treatment as soon as I arrived.
Puteri Atiqah Syaqila Mohd Sharif
Doorbell man friendly
Receptionist guy - not that friendly, but ok.
Room - spacious, comfy bed & pillows
Bathroom - spacious, huge bathtub, toiletries smells good! (Feels like in spa)
Breakfast - EXCELLENT! Not many choices but everything ON POINT.
Walking distance to KLCC, Saloma's Bridge
The only side back : slightly noise at night. You can hear motorists racing on the road.
Otherwise, its a good weekend staycation
Duminica Maricel
This is by far the worst experience I had in a hotel.
First thing striking is that they don't have a proper lobby. When you get there by car you will notice some bar. Takes a while to figure out that you need to enter the bar and take an elevator to get to the lobby. This also means nobody will help you with your luggage.
Second thing that will strike you is waiting time for the elevators. Yeah we found out later they don't work. Only some are functional and waiting time is high.
We checked in and our room was awful. See the videos and the picture. Stains everywhere, chopped walls, broken drawers. Absolutely bad, as if we were in a motel. Obviously we complained and got a better room.
Then we realised that water was not hot. Bearable for a shower, yet cold. 2nd day was better.
Cleaning was ok, but we did not had coffee and tea in the room.
Products in the toilet were cheap and of poor quality.
When I checked out I told the lady at reception: this was an awful stay. The answer: "Thank you sir". Says a lot about the training these people get.
If you feel like paying a 5 star price and get motel quality, book it. Otherwise, choose another place to stay - plenty at much better rates.