Constance Prince Maurice

Luke T

Almost everything about this hotel is world-class. The public areas of the hotel are stunning, and there is a real sense of peace, privacy and tranquility. The vast majority of the staff we encountered were extremely friendly, service-orientated, genuine, and highly competent. The food and drink offerings are superb, and the all-inclusive package is very extensive. Based on these factors, the price tag would absolutely be justified. However, there is a huge, glaring issue with this hotel - the rooms themselves. Frankly, these do not come anywhere near the level that the rest of the hotel operates at. They are dated, tired and in absolutely desperate need of refurbishment to reach even the standards of 2015, never mind 2025. The only modern things in the rooms are the TV and the coffee machine - things that can be carried in and require not ‘real’ refurbishment of the rooms. It’s clear that the more ‘colonial’ dark wooden style is part of the vibe that the hotel is going for, which is cool, and it’s what attracted us. However, this is no excuse for not bringing the rooms up to basic standards of 2025, especially given the price tag and the quality of the rooms offered by competitors on the island, and we were rather shocked at a number of things. The most significant aspect of the rooms that all potential guests should be aware of is the presence of all manner of wildlife inside the rooms, and that management accept this as a ‘normal’ aspect of the hotel. If you hate the thought of bugs, spiders, and/or lizards in your room, I guarantee that you will see them here, so think twice before booking. In the first three days, we saw geckos, various bugs, ants, and several pretty large spiders. My wife is severely arachnophobic, so this was a nightmare for her, and meant she couldn’t settle in the room at all. Maybe for some guests this isn’t an issue, but it absolutely was for us, as we were just pretty grossed out and totally unable to relax in a hotel room which we had paid a substantial amount of money to relax in. It got to the point where we spent as much time as possible outside of the room because we just didn’t want to be in it. Housekeeping, and later management, were very responsive when we raised this, so this is absolutely no criticism of them - far from it. We were upgraded to a villa, a much more expensive room, which was massively appreciated and totally unexpected. However, whilst we didn’t see any more spiders, this (incredibly expensive!) room also sadly had several insect infestations, notably in the bathroom. On the last morning, I woke up to find ants crawling over my pillow, and also my toothbrush, which was quite disgusting, but at this point, it was really too late to mention anything directly. We were often told ‘Mauritius is a tropical island, so this is normal’. Whilst I am somewhat sympathetic and would expect to see the odd ant or even spider in the room, it is the frequency with which different insects and animals found their way into both rooms we stayed in which clearly suggests that there is a problem here. We had recently arrived from a competitor hotel and saw literally nothing in our rooms. I have also visited multiple tropical countries and I have never experienced such an invasion of wildlife into the hotel rooms - even when staying at resorts a fraction of the cost of the Constance. I don’t know whether this problem is due to the older, poorly sealed rooms, or related to pest control limitations given the nature reserve the hotel is part of, but it is really not acceptable for a resort of this calibre. If the latter, then the hotel really needs to do a much better job of being explicit about the wildlife to be found inside rooms during the booking process - this would certainly have caused us to think twice before choosing this hotel.

Beat Blattner

Wow, absolutely spoiled forever by this amazing resort 🤩🤩🤩 Such a beautiful beach and pool area, both with plenty of very comfortable sunbeds embedded greatly in the lush tropical landscape. Everything is super spacious and luxurious. The boat house crew is great and offers a perfect variety of watersports. Very friendly and top quality service level overall with a nice personal and authentic touch - each team member on its own is truly making a positive impact. Big thanks to Vikash our beach manager, we loved your positive and passionated attitude and the incredibly great service - Big shout out! Many thanks to Hurry the manager of the Asian Restauran being an amazing host, let us feel truly welcome and wishless happy. The lagoon restaurant „Barrachois“ is another highlight… as we have been there in July („winter“ - we recommend to bring a light jacket for dinner). Our villa was directly facing the ocean, having a very comfortable bed and I loved the facht that also the balkony door can be opened/locked separately… so you walk directly from your room to the beach. A wish would be a remote control for the AC and electric windowblinds (but we really talk about the last remaining space for a cerry on the cake). The room service is spot on and really clean. The gym, sports and spa-area is great and we are blown away by the friendly and top level front desk crew including the butler service, so incredibly helpful! Many thanks to all of you, we will surely come back!

Roshan Coutinho

Our stay at Constance Prince Maurice was nothing short of fantastic. From the moment we arrived, we were welcomed with genuine warmth and professionalism by the reception team, setting the tone for the rest of our holiday. The exceptional customer service was consistent across the entire property—from the spa and housekeeping to in-room dining. Special mention to the Asian Restaurant, which served some of the best dim sums we’ve had. On the evening of 25 July, when seating was unavailable due to Sushi Night, the F&B Manager went above and beyond to accommodate us at an alternate restaurant and had our preferred dishes from the Asian menu served to our table. This level of personalized care was truly commendable. The rooms were beautifully appointed, the beach access was convenient, and the temperature-controlled pool added an extra touch of luxury to our experience. We also deeply appreciated the hotel’s understanding and compassion when one of our family members had to depart early due to an emergency. The hotel promptly refunded the three unused nights, which we consider a reflection of their integrity and guest-first policy. The only limitation we encountered was the location—while serene and idyllic, the hotel is relatively isolated. There are no restaurants or shopping options nearby, and one would need to travel about an hour by road for such activities. Nonetheless, this does not overshadow the overall excellence of the property and its team. A heartfelt thank you to the hotel management and staff for making our stay so memorable. We would definitely recommend this resort to those seeking relaxation, top-tier service, and natural beauty.

Jinny

This has been the most disappointing and frustrating hotel experience I have ever had. From the very moment we arrived at Constance Prince Maurice, there was a complete lack of proper service. We were never given a proper introduction to the facilities, nor even a basic explanation of the amenities in our room. The overwater restaurant was closed on its day off with no prior notice, so we couldn’t use it at all. The Floating Bar was said to be operating, yet when we went there it wasn’t open. To make matters worse, dinner service was an absolute disaster — after waiting an hour and a half, we still hadn’t even seen the main course. This is unacceptable for a so-called luxury resort. The service is careless, communication is poor, and the overall management is a complete failure. I felt insulted as a guest. This stay has been not only unpleasant but truly the worst, and I would strongly advise others NOT to waste their money here. I cannot and will not recommend this place to anyone

Dawn and Joe Delafield

We recently returned back from an incredible honeymoon at Constance Prince Maurice. We were greeted in the early hours with our room ready and staff on hand to get us into our room promptly after a long and tiring day travel. The staff were extremely welcoming and made the check in process pain free. We were surprised that we had some lovely honeymoon treats planned for us during our stay which we are thankful for. The entire premises at Prince Maurice are beautiful and very well kept - but it was the service from all staff members that really set this hotel apart. Special mentions to Kiren and those that worked at the lap pool. They made each day so relaxing and we felt taken care of. Another notable mention is Paul (tennis coach) - we had quite a few tennis lessons (and kept booking more!) as Paul was just fantastic. We definitely hope to return and wanted to say thank you to everyone at PM for making our honeymoon so special!