Crowne Plaza HY36 Midtown Manhattan

Debbie Sanders

The room had a couple of issues. But with that being said I don't even care about that part because of two staff members Andrew and Elijah they were delightful. Never walked in without them saying hello how was your day. Do you need anything always a smile on their faces. Extremely welcoming when I come back to New York I will only stay at that hotel. Thank you again it's hard finding great help and you all have.

Jill Brown

I visit a few times a year and try to stay here. The rooms are always clean, the bathrooms are modern, and the staff is amazing. They are so helpful and kind. I had an issue and Ashley, Elijah and Jimmy were awesome. The rooms are not big, but I feel like this is typical of New Hotels. It’s very convenient to Penn station.

Louise

Travelled from UK. Usually stay around midtown as we do a LOT of walking downtown and uptown so great location for this. We walked all the way to Battery Park in one hour 40 minutes at a leisurely stroll. Room a little dates but clean. Service was brilliant, friendly staff in reception . My daughter got a few bottles of water and a packet of crisps for her birthday (16) - in Europe you would usually get a small cake or treat but it is USA. We got offered champagne but refused as we don't drink it plus we were tired. Checked out with no questions or discussion about the resort fee. No receipt. I then got charged £108.00 on my credit card a few days later when I was home. The only thing we used was the lift, didn't touch coffee machine in the room or even seen the gym so I do wonder what this cost is for. The price of the room is what it is, I booked a British airways package deal and the fee should have been included. Disappointed with this but understand USA expect extras including tipping constantly even at counters in coffee shops!

Keep It Clean Carpets and Tile (KeepItCleanCarpetsAndTile)

From the moment we checked in at Crowne Plaza HY36, everything was seamless. The bag check-in process was quick and hassle-free, setting the tone for our stay. The service throughout was superior—attentive, friendly, and professional. The location is unbeatable: Madison Square Garden is just down the block, and Times Square is a short stroll away. We frequent Manhattan often, and this hotel truly feels like a home away from home. A standout experience in every way! Great Job!

Sue Salvatore

Chic hotel with 4 elevators and a restaurant that serves breakfast, lunch & dinner. Wonderful and attentive front desk staff. Good load/unload spaces. Parking is about 2.5 blocks away. Most important pet friendly and I felt safe walking around the area.