DoubleTree by Hilton Hotel New York City - Financial District

Christina Lynn

Only 2 elevators for 44 floors… easily a 7-10 minute wait every time you need to get up or down. If you are here on holiday and don’t care about wasting your time, maybe you won’t mind it. If you’re a business traveler, beware. Very thin walls and a lot of rooms have connecting doors to the adjacent room. You can hear a pen drop… I had the pleasure of listening to my neighbor call everyone he knows on speaker phone until midnight. However, the staff was very nice and the rooms were clean. This hotel simply has some significant design problems.

Loulou jean louis

the hotel is pretty good although if there could be an additional elevator we would save time to be able to return to our rooms or leave the hotel, the cleaning ladies are conscientious and every day we have the joy of finding a clean room. on the other hand the place that serves as a breakfast room is absolutely disappointing! , the staff is odious, they don't listen to you and even when you try to speak in your best English they pretend not to understand anything, what's more they tend to clear the table very quickly, moreover when you sit down at the table it is common not to have cutlery, or even sugar for example for your breakfast, for the rest there is not much to say '' the food is average the only problem I repeat is the staff of this restaurant, "including the manager when he calls you you have the impression that he is speaking to a dog! ", with a gesture how to say which is not appropriate for the one a customer expects when you call him , so I will never go back there again in my life!!!!

Rajat Patro

Never had a bad experience in staying in a DoubleTree being Hilton honors. They charged almost $600 per night and the toilet was not flushing, the floors were dusty and you couldn't walk barefoot inside the room. They served a quality breakfast though but don't have water filters every floor near to ice makers, you have to go to the gym to fill in water bottles. Never staying again at this place.

Natalie Roz

The elevator wait times were unbelievably long. During our entire 3-day stay, one elevator was out of service, and despite repeated attempts to fix it, it kept breaking down. With 44 floors and only three elevators, operating with just two was incredibly frustrating. To make matters worse, there was no air conditioning in the hallways while we waited—sometimes for over 30 minutes. The elevators themselves were also without air conditioning and constantly stopped on every floor, as people kept pressing the buttons in both directions, eventually giving up and opting for the stairs. I especially felt for the guests with luggage trying to move in or out. The best times to use the elevators are between 1-3 pm or after 10 pm, avoiding rush hours and the busy check-in/check-out periods. Room was clean, good value for your money aside from the above issue. Good if you are staying alone and willing to take stairs up and down. Ask for low floor.

Henry Sauls

Elevators are absolutely horrible. To make it worse, management has cleaning staff using the same elevators at peak times. Lobby is small, loud and has little to offer. These are things a warm cookie can’t fix. Can’t stay here again. Giving a second star because the beds are in fact comfortable. Bathrooms are tiny and hardly enough counter space to put your toothbrush down.