DoubleTree by Hilton Hotel New York City - Financial District

Paola Bernardoni

I was a little hesitant at first because of some comments I’d read, but this turned out to be a very comfortable and enjoyable stay. The hotel is clean, spacious, and modern. I had a King City View room; the view was stunning, and I had no issues with the elevators (there are three). What stood out was the location, it’s perfect! Close to major attractions, restaurants, and public transportation, yet still peaceful and quiet at night. The staff were incredibly friendly and helpful throughout my stay, especially Jose at the front desk. Shoutout to him for the amazing customer service! I’d honestly go back just for him. Overall, I absolutely loved my time here and would highly recommend this hotel to anyone visiting the area. I’m already looking forward to coming back!

In Jae Chung

Came in early for a concert and I understand that check in was at 4pm and we came prior just in case a room was available. (I already booked and paid for said room online) Our room was not available at the time which was no big deal as we were told we can leave our luggage and it will be safely guarded. We decided to leave our luggage with security and we just wanted to double check that we can grab our bags later since we would be checking in later in the night after a concert. Security staff mumbled and was openly pretty rude and not helpful. Made it seem like our bags would be unreachable after 7pm. We ended up missing our train and decided to check in to our room since at this point, it was after 4pm. Front desk was very helpful,professional, and informative. Unfortunately our room to our hotel room was jammed shut and would not open. We were told to call the front desk using a phone in the hallway to ask for assistance. Was informed that a mechanic would be showing up shortly. After waiting for almost 30+ minutes in the hallway by our room in the heat with all our luggage, had to call again just wondering when this would get fixed and we would be able to actually enter our room. Was now informed that they were completely unaware that we were waiting which is a bit strange since we went through the check in process, was given keys, and called prior about the malfunction with our door. Was eventually fixed after a long wait. Definitely not a $360 per night experience I would ever expect.

Ashwin Chettiar

I recently stayed at this hotel and overall had a pleasant experience. I’ve rated the room 4 stars for a couple of reasons. While the room was clean, well-maintained, and offered a comfortable stay, it did feel a bit compact for what’s considered a king room. Additionally, the elevator situation during peak hours was a bit challenging. With only three elevators servicing a 45-story building, wait times can get long—especially in the mornings around 9–10 a.m., when staff are also using the lifts to access guest floors. It would be great if there were a dedicated service elevator to help streamline the experience for hotel guests. The air conditioning was another area that could use improvement. It tends to cool the room quickly and then shuts off, which leads to noticeable fluctuations in temperature. A more centralized or consistently regulated system would really enhance comfort. That said, the staff truly made the stay enjoyable. The reception team was welcoming and helpful throughout, and every staff member I interacted with greeted guests with a smile. Their professionalism and friendly demeanor made a positive impact and helped offset some of the minor inconveniences. All in all, I would recommend this hotel for its service and location, with just a few tweaks that could make the experience even better. --- Would you like me to tailor it further for a specific platform like TripAdvisor, Google, or Booking.com?

Emmy Erzene

I have never stayed at a worse hotel in my life and I travel very often. I called before hand to confirm certain amenities, I was told they did have things they did not. I arrived with 3 tired children at night time to find out the restaurant is closed. I just called 30 minutes prior to confirm it was open before I booked the reservation. Then upon my arrival the elevator’s either didn’t work or they only had one operating and myself and my 3 kids u set 5 had to take the stairs. It was the tiniest most cramped unclean room I have ever seen in a hospitality setting. We left the minute we entered the hotel room. The awful company refuses to issue me a refund for the 30 minute reservation and one minute spent in their room. I have contacted them several times about my concern and I would recommend anyone to stay far away. Spend a little more on a fancier hotel the customer service and experience is well worth the money. Hilton clearly does not care about their customers in any way as my complaints continue to go unanswered. I will continue to escalate my complaint and hope someone does they right thing and issues my refund as I was charged fraudulently. If I left your hotel or scheduled appointment due to misleading information on the services or amenities you provide and I did not use your facility then a full refund should be issued. I wasted time and my children did not eat until midnight due to the fiasco at their hotel.

Mic Mac

Very loud and noisy. Loud noise from the street and also from the corridor. Windows and doors do not keep the noise out. You could therefore hardly sleep. Not recommended. Better to choose another hotel in the city centre. Hotel and rooms are pretty small.