DoubleTree by Hilton Hotel New York City - Financial District

Matthew Walker

Mixed bag of a hotel. The location is excellent, short walk to battery park and several subway stations, great food in the area. It's not as busy as midtown. Staff is really friendly/helpful and allowed me to check in 1.5 hours early. Significant drawbacks are the elevators and rooms. Room was pretty cramped and it was hard to lay out all my items for a 2 night stay. Stayed with a friend and there was only chair, so only one of us could sit down when brought food back to the hotel. Fridge is tiny and can only fit a few small drinks. Shower was inconsistent and would not always have hot water. On my second night the A/C was not working well and I had difficulty sleeping because the room was so hot. The elevators, as others have mentioned here, are pretty slow. But I usually waited 1-4 minutes for the elevators and never 10+ minutes as others have mentioned. I don't regret staying here and the price was reasonable for Manhattan but I would probably look elsewhere on the next visit.

Jordan Castle

Hotel was fine. What you’d expect from a 3 star hotel. The lifts are an actual nightmare. We waited 30 minutes for one to come to the 31st floor. I thought people were exaggerating in other reviews. They weren’t. The lifts are diabolical. I’d genuinely consider staying elsewhere just for the lifts

Marie Manickath

This is my favorite hotel in NYC! It’s close to the 4/5 and R/W trains, so you can easily get anywhere in the city. The rooms are small; however, that’s pretty standard across the city and their prices are unbeatable. Their service is amazing as well, especially the luggage storage guys. One of them even carried my large suitcase down the stairs for me! I appreciate everything they’ve done for me, and I will continue to stay here in the future!

Sarah Comfort

The rooms were clean and comfortable. They actually cleaned a few things we had planned on keeping, but it seemed like an honest mistake. The only issue was the elevators. One of the 3 was out of service while we were there, and it led to much longer wait times. The location is good. It's very close to public transport, multiple subways, and the Staten Island Ferry. If I stayed again, I would do a better job of putting souvenir cups and stickers away.

Beth Sobon

Outstanding service from every staff member we interacted with. Excellent Location for our travel needs. Very poor elevators. I’ve seen other complaints about the shower but ours was excellent! Perfect pressure and temperature. We loved our room but could’ve used another charging station. We will most likely return on future trips.