Disney's Pop Century Resort

angela matthews

2nd stay. Love this resort! Employees were all friendly and helpful. Food choices were better than my last visit and they were good then! Rooms clean without overpowering cleanser smell. Beds comfy! Room in great shape. Fridge is small but cold! Skyliner is on property and thats one of the main reasons we like staying there

Mike T.

When arriving at our room it had not been cleaned. The bed was made, but there was a sink full of wash water, a used wash cloth next to it, and food crumbs everywhere. So mistakes happen, I get it, but we were offered to move our own stuff to another room or have someone come clean the one we were in (it was 11:30pm). Fine, we moved ourselves. Went to get ice and the machine on the 4th floor was turned off. Great start to a 1st night. Next day tried to get into our room with the app. Worked great after the 4th try. Next time had to knock on the door and have my wife open it. Could be my phone so I didn't think much of it. Went to the parks. Used my wife's phone to get through the gate this time. Guard said that he's never seen an error code like the one we had on our phone. Told us to go to the front desk. Went to the front desk and were told that this "usually never happens." "Maybe it's because we had to move." Also the 1st room was "probably dirty (sink full of dirty water with a used wash cloth) likely because the person who does the final checks probably missed it." Lot's of excuses and no real apology. Through all of this, the only person who actually seemed interested in our experience was the guard at the resort entrance. Everyone else just kept saying they were sorry in a canned tone/script. For instance when we were on the phone the 1st night that we arrived, when the phone rep would get back to us she would say she was sorry for the wait, whether it was 30 seconds or 5 minutes. It just doesn't seem like customer service is a concern at Disney.

John James

Found weed in my room! Tyler, please don’t leave your weed on top of the bathroom vanity at hotels. I asked to speak to a manager about it, who sent a hospitality manager to my room. She said she was sorry and thanks for staying at the pop century and walked away LOL Otherwise the hotel is okay. Rooms are okay, a little modern. Floors were a little dirty, bed was clean, counters clean, bathroom clean. Coffee machine in the room was gross like many other hotels. Restaurant in the hotel was okay, but very basic and overpriced as expected. Pool was nice with drink bar adjacent. Arcade was fun for the kids. Not a ton of stuff to do on property except for pool, arcade, and eat. Property connects to the skyliner in between the art of animation resort. Overall okay.

Katie Villazon

As an annual passholder, I get really good deals on Disney resorts, and we visited for MNSSHP and Food and wine. This past trip made it feel like the deal wasn’t worth it. I gave the location four stars since it’s close to every park and it has the Skyliner. I paid $220 a night with AP deal. Food service was really great, Food quality was basic at best. My daughter ordered a dessert that didn’t seem to have flavor and ended up switching it for a sundae. My real issue this time was with the rooms. We initially checked into a room on the third floor in the 50s building, and someone either smoked weed in it or smoked cigarettes. I called the front desk and they arranged for us to be moved to a room in the 80s building on the first floor. Once we received the callback stating we were being moved, The cast member offered the excuse that the room was above a smoking section, And as a smoker myself, I had to correct her and be like listen….No one from the smoking section is blowing smoke directly in this third floor room for it to be smelling like that. Hoping that that would be better in the 80s building, it was because it wasn’t smoked in, but it was dirty. The linens on the beds were questionable, but the beds and pillows were comfortable. The bathroom area and everything else was just gross. Not thoroughly seemed something that a simple Lysol wipe would be able to get rid of.

B K

I recently stayed at this resort for the first time and I loved it. The theme is fun and there is a lot of great energy at this resort. The buses and the skyliner are within close walking distance as is the dining hall. The rooms are a little on the small side, but they have ample room for the little bit of time that you spend in your room.