The Lexington Hotel

Ania K

I was in town for business and found this to be a pretty typical NYC experience for the price point. Through squinted eyes the hotel looks as though it's trying to be modern and stylish. However, there's a great deal of wear and tear to be seen everywhere (e.g. lobby and restaurant furniture and carpeting, in-room furniture [headboards, desk chairs, deeply stained bathroom tiles], elevators, etc.) The rooms are NYC-tiny, without even space to open the luggage rack - thankfully there was a chest of drawers. The furnishings, carpeting, drapery, and bathroom show years of wear and tear, which they try to spruce up with art work. Oddly though, basics are lacking such as tissues and season-appropriate bedding (e.g. the comforter was essentially a blanket). The worst however is the nickel and diming that occurs here. Internet crawls unless you pay a fee to upgrade. Fridges and coffee makers are removed unless you pay an extra fee. Some rooms are offered a food and beverage credit, which is rather arbitrarily applied (we were in a group and some received it and others did not despite using the same booking link) and only applies to food from the on-site restaurant and the Crunch fitness on the lower level since the hotel has no stand-alone gym. It does not apply to snacks from the hotel gift shop and depending on the hotel employee checking you out random rules may prevent it from being applied (e.g. it can't be used on check out day). The restaurant is definitely not worth it and far better deals can be had for the $36.79 charged for a hospital cafeteria-esque breakfast buffet. Additionally and oddly some of our group also had "resort fees" tacked onto their invoices, but not all. Perhaps find another place to stay.

TM

This hotel was absolutely amazing. It’s honestly located in the best area of Manhattan, with so many touristic attractions nearby just to walk to. We stayed from New Year’s Eve and a couple days into the beginning of January. The credits we received extra per day for food and beverage, laundry, and free gym access were such a nice surprise from the hotel. I would highly recommend coming here in the winter time or in the summertime, you can go wrong with either. The room we had was beautiful, spacious, and had a somewhat nice view from the 28th floor. The beds were super comfortable and we slept great with no interruptions. One issue we did have was the plumbing. Out of the four days we were there, two of the days our toilet was clogged, and we had to call the front desk to come in and fix the issue. There are Metro stations nearby, which are a five minute walk or an eight minute walk. It is very easy to get around and you can’t get lost. There is also a cute small store in the lobby where you can find basic essentials for purchase if you run out of them. We were also given free water. We were there every day, two free city, bike passes, and free Wi-Fi. Overall, highly recommend this location and hotel, you can’t go wrong!

Vignatha Hayton

I stayed here before, but the hotel has gone seriously downhill. The rooms are dingy, small, and increasingly rundown. My first room was right next to an elevator bank, and there was a loud clanging noise every time the elevator went up or down. The phone in the room did not work, and the pleather on the desk chair was peeling off. I requested to be moved, but the new room also had issues. It smelled strange, the heater was noisy, and the furniture was in bad shape. Overall, the rooms feel poorly maintained and worn out. I was also asked to show my room key when walking into the hotel, which felt uncomfortable and unnecessary. I was well dressed and in professional attire, and I have never experienced this at any other Marriott property. It left me feeling singled out for the color of my skin. At this point I’d rather stay in a nicer Marriott property near noisy Times Square than deal with this sad and rude environment.

Oksana Blednov

After reading a lot of recent poor reviews I was pleasantly suprised with the hotel and stay. Yes it's an older hotel, but clean and very cozy. When booking I've mentioned that we will be celebrating my daughter's 18th BD. We've got early check in (although the hotel was busy), 18th floor and cake and chocolates in the room. It was very nice. Breacfast was delicious and included with our package. Great variety of food. Complimentary bottled water. Great location of the hotel. Not too busy area but close to everything. Overall great stay!

Giovanni Mottura

Wonderful experience, thanks to the Director. We realized upon check-in that our reservation, prepaid with Bonvoy points months ago, had not been correctly processed: the room was available, but we had to pay. Only thanks to the great courtesy and professionalism of the Director of the Lexington Hotel, Mr. Yasir, did our vacation go smoothly. The misunderstanding was cleared up upon our return to Italy, with the charges fully refunded to the guarantee card. People make the difference.