The Lexington Hotel

Emma Young

First impressions were very positive—the lobby is beautiful and the hotel looks great when you walk in. Unfortunately, that didn’t carry through to the room, which was noticeably dirty, particularly along the skirting boards. At check-in, we were asked to pay a $300 deposit. When we questioned this, the receptionist said he could reduce it to $200 as a “special offer.” We paid this and were told it would be refunded upon checkout, which we were fine with as we understand how deposits work. When checking out, the receptionist confirmed that as long as the room was fine, we would receive the full deposit back. However, only $0.01 was refunded. We know the room was left in good condition, aside from the general dirt that was already present on arrival. Despite sending two follow-up emails, we haven’t received any response. The hotel is in a good location and looks nice at first glance, but between the cleanliness issues and the unresolved deposit, the overall experience was disappointing. Definitely would not stay here again.

Emily

I rarely leave negative reviews, but after staying here multiple times, I will not be coming back. As a Marriott Bonvoy Elite member, don’t expect anything special at this hotel. What is the most disappointing is the customer service—I didn’t even have any issues while staying here but they are miserable and rude. Even when checking in and trying to be friendly, they are barely responsive and quite unfriendly. I didn’t have significant room issues other than the tub not draining properly, but I figured it wasn’t worth calling. I also didn’t use the blow dryer because the lights flickered for ten seconds in the bathroom every time I turned it on. Housekeeping staff is lovely though and provided me some extra towels when I needed them. Elevators take forever in the morning too. As someone who travels for work to New York a lot, there are too many other hotels with much better service that I can stay at for me to come back. Only plus is that it is a very convenient location. **UPDATE** I have had nothing but issues getting incorrect charges fixed and refunded. I cannot get in touch with anyone at the hotel. I've emailed accounting FOUR times and called Marriott Bonvoy twice to issue a complaint. AVOID THIS HOTEL AND PAY A LITTLE MORE FOR BETTER CUSTOMER SERVICE!

Patrick Sisson

I was very pleasantly surprised by my stay at the Lexington Hotel! The rooms are small (true of nearly every hotel in NYC) however the closet was very deep and the dresser was just large enough for my partner and I to unpack. Perfect sized room for two people - any more would have been a bit of a stretch. Same is true for the bathroom - small but just enough shelves & storage to unpack. Great water pressure in the shower and no issues with hot water. Heating & AC worked as expected. Housekeeping was consistent, refreshing towels and emptying trash on a daily basis was so helpful! The elevators were very efficient and reliable, never had any issues getting in or out of our room. The location is great! Super walkable to the theater district and very fun to be in close proximity to 5th Ave, Rock Center, and the SE corner of Central Park. Overall a great stay, would come back and would recommend to a friend!

Christian M.

Very disappointing Hotel experience. Nice lobby but from there on everything goes south. Every day very long lines infront of the elevators sinve only half of them are working. Longest wait time was 15 minutes. When entering the room you will immediately see how dated and used everything in the room is. Chairs are dirty, walls are scratched and have wholes and the curtains are completely missing. No coffee or tea in the room. Not sure how this can be a four star experience. If you can choose another hotel. The Lexington is for sure not worth the money.

M G

Surprised about these negative reviews. In New York City, you have to pay an inordinate amount of money to get a large expansive room. So the room was a fairly standard size, but very efficient in what it had to offer. This hotel, symbolizes old world glamour with a lot of detailed finishing touches. In fact, Joe DiMaggio, and Marilyn Monroe lived here at one point. The location is marvelous, the staff went above and beyond, and it was super convenient for everything we had to do in the Midtown area. All in all, a great experience. We will return to this hotel for sure.