The Lexington Hotel

Nadia Diab

A Disheartening Stay That Fell Far Below Marriott Standards As frequent travelers and longtime Marriott loyalists with Platinum Elite status, we’ve experienced a wide spectrum of properties — but none as disappointingly subpar as this. From the moment we arrived, it was clear that hospitality had somehow missed this location altogether. At check-in, rather than being welcomed with the customary bottled water or a gesture of appreciation, we were directed to a torn-open case of room-temperature water bottles — a “grab one and go” setup that spoke volumes about the lack of care. In-room amenities were almost nonexistent: no Q-tips, no shower cap, no thoughtful touches that elevate even the most basic stay. And don’t count on an upgrade — apparently, status means little here, as we were told none were available, nor did anyone seem inclined to look. The room itself was both cramped and uncomfortable. The shower, barely functional, struggled to drain properly, and the air conditioning unit emitted a roar so loud it felt like trying to fall asleep in an aircraft hangar. Perhaps most baffling of all was the hotel’s luggage policy — a dollar per bag to store your items with the bellman, payable only in cash. While our status exempted us from the charge, it was an off-putting surprise to see a charge for a service so universally complimentary elsewhere. There was no refrigerator, no amenities to speak of, and not even a sense that the staff wanted to be there. The energy was low, the team appeared exhausted and disengaged, and the overall atmosphere was more dismal than welcoming. New York has no shortage of hotels — we would strongly advise choosing another. This property, unfortunately, offers little more than a room, and even that feels like a stretch.

Dharanidharan Subramaniam

The Lexington Hotel in Manhattan is a textbook case of overcharging for basic services while offering little in return. Nearly every aspect of the stay feels like a cash grab. They even charge $3 per bag just to store your luggage—something most hotels do as a basic courtesy. It’s a petty fee that reflects their disregard for the guest experience. The bar is no better. Cocktails are overpriced at $22+, and they automatically tack on a 20% service charge, even for just two people. There’s no notice, so many guests end up double-tipping without realizing. Combined with the inflated prices, it feels more like a trap than a relaxing hotel amenity. The “resort fee” is another joke. Marketed as a daily credit, it must be used the same day and doesn’t roll over—something they conveniently fail to mention. If you don’t spend it, it vanishes. Staff were indifferent at best. They failed to send a mini fridge we specifically requested to store medication in spite of agreeing to send one. And when we tried to grab a cab, the doorman was rude until I told him I was a hotel guest—at which point he suddenly shifted into being helpful, clearly fishing for a tip. Overall, a disappointing and exploitative experience.

Dani

Our stay was extremely pleasant. Everything was clean, we felt very welcomed and taken care of. Great location near lots of restaurants and walking distance from Grand Central Station. The complementary waters from the front desk were very considerate and convenient. The beds were extremely soft and comfortable and we loved the view of the city from our window. The only thing I wish was different is I wish we had a microwave and fridge in our room. I wanted to give a special shout out to the associates that attended to us right outside the building and with checking our bags - Kevin and Adonis. Kevin was extremely attentive, offered to carry our bags and hold the door for us every time we entered or left the building, and did it all with a smile. He also was great with helping with directions, offering to find us a cab, and overall was a very kind and welcoming person and made sure we had a great stay. Adonis was also very helpful with retrieving our checked bags, kind and timely. It’s people like Kevin and Adonis that make us want to return! Thank you both sincerely, we look forward to our future stays at the Lexington Hotel.

Reuven Alejandro Garcia

I have been traveling to this NY area for year. This was my first time staying in this hotel and I will think twice before booking again. I will list the reasons: 1.- I got a package delivered, they keep all packages in a package room, that is served by a separate employee. The package room works from 9 to 5 on week days. I tried 4 times to get my package and I was never able to get it. The last answer from the reception was: talk to the manager to see if she could get it for you. 2.- Hotel doesn’t have a key security system to access the room floors. 3.- pillows are flat, it’s basically a decoration. 4.- Toilet needs extra work to flush. 5.- AC control in the room needs extra love. 6.- the hotel charges 3 dollars per bag to store it while waiting to get your room or after check out. Payment is only cash. I have stayed in multiple hotels in NY: this service is complementary. The house keeping team was really nice and attentive, the room was neat and clean. Kudos to them.

Kev G

I’m giving this hotel 5 stars for its prime location—right next to Grand Central and within walking distance of many great attractions. Emily at the concierge desk was especially helpful and welcoming, making our stay even more enjoyable. The hotel was spotlessly clean, with rooms serviced daily. The only downside was the small room size and beds, but that's to be expected in NYC. Unless you have a bigger budget, space can be a bit tight. Overall, a fantastic stay!