The Lexington Hotel

Dani

Our stay was extremely pleasant. Everything was clean, we felt very welcomed and taken care of. Great location near lots of restaurants and walking distance from Grand Central Station. The complementary waters from the front desk were very considerate and convenient. The beds were extremely soft and comfortable and we loved the view of the city from our window. The only thing I wish was different is I wish we had a microwave and fridge in our room. I wanted to give a special shout out to the associates that attended to us right outside the building and with checking our bags - Kevin and Adonis. Kevin was extremely attentive, offered to carry our bags and hold the door for us every time we entered or left the building, and did it all with a smile. He also was great with helping with directions, offering to find us a cab, and overall was a very kind and welcoming person and made sure we had a great stay. Adonis was also very helpful with retrieving our checked bags, kind and timely. It’s people like Kevin and Adonis that make us want to return! Thank you both sincerely, we look forward to our future stays at the Lexington Hotel.

Reuven Alejandro Garcia

I have been traveling to this NY area for year. This was my first time staying in this hotel and I will think twice before booking again. I will list the reasons: 1.- I got a package delivered, they keep all packages in a package room, that is served by a separate employee. The package room works from 9 to 5 on week days. I tried 4 times to get my package and I was never able to get it. The last answer from the reception was: talk to the manager to see if she could get it for you. 2.- Hotel doesn’t have a key security system to access the room floors. 3.- pillows are flat, it’s basically a decoration. 4.- Toilet needs extra work to flush. 5.- AC control in the room needs extra love. 6.- the hotel charges 3 dollars per bag to store it while waiting to get your room or after check out. Payment is only cash. I have stayed in multiple hotels in NY: this service is complementary. The house keeping team was really nice and attentive, the room was neat and clean. Kudos to them.

Kate Chat

I’ve stayed in this hotel three times and I’ve given it a fair chance. This time will be the absolute last. As a Bonvoy member this place is truly not up to what it should be. Especially considered what it costs to stay here. Between the inability to talk to the front desk from your room or from your phone…the tiny rooms, the outdated air conditioning the thin pillows…charging you 3 dollars a bag to hold them for a few hours. Never allowing check ins earlier than 4. They don’t allow you to touch the bag carts they “have to do it”…in other words they want more money from you. The staff is snooty and doesn’t seem to want to accommodate for anything. No refrigerator or coffee maker in the room. The bathroom is so small no more than one person can be in there at a time. I understand that New York can be busy and I would be a little bit more lenient if it was during Christmas time or a busy season but we stayed in march and check in lines were crazy long…just found this experience not great for the third time. Only gave it a fighting chance due to the location but I will be foregoing that for some place better next time

SHANEQUA MOORE

I recently stayed at a Marriott property on a business trip expecting a professional, welcoming experience, what I encountered was shockingly different. From the outset, it was clear that there was a double standard at play. Staff members Donna, Jamilah, and Celeste treated White guests with noticeably more respect and courtesy, while Black guests, including myself, were met with dismissiveness and a lack of basic courtesy. When I requested a microwave for my room, I was promised one would be delivered; however, it never arrived, a small amenity that underscored a much larger issue of neglect. The disparity in treatment was further evident during breakfast. While some guests were allowed to enter the dining area without any special requirements, Black guests were singled out and asked to fill out and pay for their checks before being seated. This selective and demeaning practice disrupted our experience. In light of this experience, I feel compelled to caution fellow travelers. The blatant discrimination and subpar service displayed by this property have not only diminished my trust in the Marriott brand but have also left me with no desire to return. Until these serious issues are addressed, I strongly recommend seeking alternative accommodations where all guests are treated with the respect and dignity they deserve.

Catarina Ly

I was apprehensive about my stay after seeing a number of recent negative reviews, but some of the issues were resolved after the holiday rush. Rooms are on the smaller side, but I expected that when booking since the booking specified the room had a queen bed vs a king. My shower drained fine, but my sink was slow to drain. It wasn't enough to bother asking for a new room. The showers haven't been updated and the water pressure is weak. I was on the top floor, so street noise wasn't a problem. The hotel is old enough to have water heating, so I heard banging in the pipes every night. I checked out at the front desk since some people mentioned not getting their folio emailed - no issues getting an itemized receipt for me. The front desk staff were helpful and gladly assisted me when I needed something. I like that they offer water bottles at the front desk, since I 1/ drink a lot of water and 2/ always keep my do not disturb sign on my door. They do still charge $3 cash per bag to hold luggage. I wasn't charged a resort fee - I think because of how I booked my room? Not totally clear on that, but I booked through my credit card's reward portal if that matters. Overall not a terrible experience and I think the experience is aligned with the price. The Lexington Hotel is relatively cheaper than other Marriott hotels in the area. It's centrally located for business or tourist activities, making it a good value for those needs. I wouldn't stay here again, but my stay wasn't unpleasant.