The Lexington Hotel

Catarina Ly

I was apprehensive about my stay after seeing a number of recent negative reviews, but some of the issues were resolved after the holiday rush. Rooms are on the smaller side, but I expected that when booking since the booking specified the room had a queen bed vs a king. My shower drained fine, but my sink was slow to drain. It wasn't enough to bother asking for a new room. The showers haven't been updated and the water pressure is weak. I was on the top floor, so street noise wasn't a problem. The hotel is old enough to have water heating, so I heard banging in the pipes every night. I checked out at the front desk since some people mentioned not getting their folio emailed - no issues getting an itemized receipt for me. The front desk staff were helpful and gladly assisted me when I needed something. I like that they offer water bottles at the front desk, since I 1/ drink a lot of water and 2/ always keep my do not disturb sign on my door. They do still charge $3 cash per bag to hold luggage. I wasn't charged a resort fee - I think because of how I booked my room? Not totally clear on that, but I booked through my credit card's reward portal if that matters. Overall not a terrible experience and I think the experience is aligned with the price. The Lexington Hotel is relatively cheaper than other Marriott hotels in the area. It's centrally located for business or tourist activities, making it a good value for those needs. I wouldn't stay here again, but my stay wasn't unpleasant.

Liana Cameris

All around a top notch experience! And such an ideal location to go anywhere in the city. They won me over when they told us at check-in that there’s bottled water next to the desk and to feel free to come grab them whenever we wish. The room they originally sent us to hadn’t been fully cleaned and gave us an even better room plus more points plus a super late check out. The downstairs bar had delicious cocktails and a long happy hour. The 2nd floor mezzanine overlooked the lobby and with cute pod-like chairs and tables for enjoying a drink with more privacy. And I have to mention Kevin the bellhop. He was super sharp, helpful, personable, had an incredible NY accent, and the perfect bowler hat to boot! He really made the experience! Wish I had photos to share but I didn’t take any.

Dean C

We started in a room that seemed warm and on the next day they sent a guy and he told me to leave the thermostat on he said to leave the fan on low and that would keep the room cooler. That night the room got up to 80 degrees and I couldn't get it cooler, by 4am I called down and they sent up another guy I told him that the radio was hot, he ended up turning off the radiator and opening the window. It cooled it off down to 72, but the noise in NYC never stops and with the window open it was loud. By 7am I went to the front desk and spoke with the manager on duty and she put us in another room and comped one night. It was a hassle, but they did what they could to take care of us. If you are coming as a tourist and want to go to shows and attractions, it is not within walking distance to a lot. It is a beautiful facility.

MV 7

We had made an advance booking and on check-in told the room we had booked was unavailable and they had over booked. We went up to the room they had suggested for us to take and we took one look and refused. Suddenly another room was available. Though after one night we decided to check out and book into the Westin. Much better - don't waste your time with the Lexington. The Lexington also charged me twice and are refusing to help me but asking me to pick up with the card provider. One charge was on check-out after they corrected the bill and another automated check-out. Again they took forever to correct the bill on check-out. This involved several discussions with the manager and check-out assistant. Again the process seems over complicated and they don't communicate with each other. Bad breakfast, limited space at the bar, breakfast area,congested lobby,lift,old ..... Not responding to my emails for my refund. Plenty of other options - AVOID the Lexington You just have to look at the reviews and see the rest of the comments ....

Tanya Renicker-Dulaney

We stayed Nov 29-Dec 1, this was our third year staying at the Lexington, and after two great stays, even booking rooms for family last year, we won’t be back. The customer service has gone downhill and so have the rooms. When we finally were able to check in, our room was located literally next door to the elevator doors, so we were able to listen to people going up and down all night. The room in general was in desperate need of a deep clean. Toothpaste or soap splashes all over the wallpaper in the bathroom, a very chipped bathtub, a non working sink in the little bar area and sheets that were wrinkled and felt scratchy and cheap worthy of a 2 star hotel… and the carpet clearly needed steamed. We just truly felt like an inconvenience to staff… wasn’t greeted as an elite member, wasn’t welcomed back as a returning guest, was charged to hold our bags when room wasn’t ready … tv never showed our name/status ( a silly thing but was noticed) even when we checked out we weren’t asked how our stay was .. it was like they knew there were problems and didn’t want to deal with it… Waited to get a guest survey direct and never received either… again not shocked based on experience. Honestly just so bummed because we had loved this hotel and location and were always excited to return.