DoubleTree Suites by Hilton Orlando - Disney Springs™ Area

A EG

It’s a quite disappointing hotel overall considering everything. I think if you want to save a few dollars, sure you can consider this hotel but if you like to save a few dollars and enjoy your stay, I would not recommend it. The room had several issues such as smelly curtain inside the bathtub, lack of closet which was the first time ever for us to see, lack of safe, and not really clean. The service at the breakfast is good but nothing too special to stand out for 5 stars. One of the staff at the breakfast had an attitude but overall the staff were alright.

Mary Thompson

I hope nobody has to have the experience I’ve had with this hotel. I arrived after 1 AM after a fun time at Halloween Horror Nights just to find the theme continue minus the fun. Upon entering and inspecting the room, I was greeted by a rather large cockroach (pictured). This was majorly concerning for a DoubleTree and I knew I wasn’t going to sleep at all after that, so I gathered my things, and went to the front desk to inform the attendant of the issue. Thankfully I lived only 40 minutes away, so I was willing to drive back home and didn’t want to deal with a rebooking or find somewhere else. She understood and ensured me I would be called the next day about a refund, due to my booking being completed with points & $$. At 4:30 PM the following day, I had yet to receive a call, so I picked up the phone. Good LUCK getting in touch with their front desk! After 4 calls and holds that resulted in disconnected lines, someone finally answered. They and their manager (George) told me I was not going to be reimbursed for anything until their third party housing department had completed an inspection and advised on the condition of the room. Ridiculous! The manager did not seem eager to help whatsoever and guest service to close this out on my end seemed to be a very low priority. I am no stranger to process and procedure; however, not being able to issue a guest refund when there was a picture of a cockroach taken is truly unacceptable. I always have a great experience at hiltons, but I was very disappointed with this. It is the next day and I still haven’t received the promised follow up. Don’t stay here if you want to have a clean guest experience that promotes customer service. You’ll be left very disappointed

Peter Nguyen

Stayed here on a solo trip since it was one of the properties that had Mears pickup service to the Orlando airport. Easy check-in via the Hilton Honors App with a digital key on my phone. When checking in at the counter, because Florida summers are hot, the staff gave me two coupons for two complimentary water bottles! That's awesome, so I don't have to go out and buy water, and have it handy when I need it! Before leaving the hotel waiting for my shuttle, I asked for a DoubleTree cookie for my flight home, they gave me extras since I asked kindly :) If you're looking for a simple, yet affordable accommodation when visiting Disney World, give this place a try!

Abbie Machal

A Disappointing Stay While the location of the Doubletree by Hilton was convenient, our recent stay was unfortunately a nightmare. Despite the hotel's initial appearance of cleanliness, we were shocked to discover a significant bug problem. The couch bed, which we needed to use, was infested with bugs. Each night, we rotated sleeping on it, only to wake up with painful, swollen bites. My elbow and hand are now oozing and extremely painful. The hotel's maintenance issues were also a major concern. The fridge leaked continuously, requiring us to use a towel to catch the water. Additionally, the fridge was not cold enough, and the shower knob kept falling off. On our first night, we were unable to access hot water at all. The positive aspects of the hotel, such as the location and friendly breakfast staff, were completely overshadowed by these negative experiences. The photos online do not reflect the reality of the hotel's condition. We will definitely not be staying here again and would not recommend it to others.

Alex Gallardo

From the moment my family and I walked in, service was welcoming immediately. Nothing but Professionalism. Julie, the bartender, was efficient and very informative in regard to all Disney parks. Rooms were well maintained. Dulce, housekeeper, was very respectful and made sure our room was up to date. Great hotel, we will visit again.