Overview
A mesmerising tropical oasis of palm trees and crystalline pools awaits on Mexican shores at Dreams Natura Resort & Spa, in Cancun. Sitting beside a soft sandy beach and the warm waters of the Caribbean Sea, this luxurious 5-star complex is the p...
A mesmerising tropical oasis of palm trees and crystalline pools awaits on Mexican shores at Dreams Natura Resort & Spa, in Cancun. Sitting beside a soft sandy beach and the warm waters of the Caribbean Sea, this luxurious 5-star complex is the perfect choice for a unforgettable family holiday or a romantic escape with that special someone. The resort’s Unlimited-Luxury all-inclusive concept provides guests with access to an abundance of culinary delights, activities and entertainment options, while the stylish suites ensure a relaxing stay is enjoyed by all during their time at the exceptional Dreams Natura Resort & Spa.
How far is the nearest beach?
Dreams Natura Resort & Spa is located next to the beach.
Distance from the airport
Cancun International Airport is approximately 19km away from the Dreams Natura Resort & Spa.
![Pools]( "Swimming Pools for Adults and Children")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Fitness Centre")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Course Nearby")
Golf
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Children’s Club")
Kids Club
![For Families]( "Family-Friendly")
For Families
Junior Suite
- Balcony or terrace with option of tropical, partial ocean or ocean view
- King-size bed or 2 double beds
- TV
- Air conditioning
- Sofa bed
- Minibar refilled daily with beer, soft drinks, juices and water
- Coffee and tea maker
- Complimentary Wi-Fi
- Telephone
- Alarm clock
- Bathroom with a shower
- Bath amenities
- Hairdryer
- Bathrobes and slippers
- Safe
- Iron and ironing board
- Gaming console (local charge, available on request)
- 24-hour room service
Junior Suite Swim Out
- Furnished terrace with direct pool access
- Tropical view
- King-size bed or 2 double beds
- TV
- Air conditioning
- Sofa bed
- Minibar refilled daily with beer, soft drinks, juices and water
- Coffee and tea maker
- Complimentary Wi-Fi
- Telephone
- Alarm clock
- Bathroom with a shower
- Bath amenities
- Hairdryer
- Bathrobes and slippers
- Safe
- Iron and ironing board
- Gaming console (local charge, available on request)
- 24-hour room service
Preferred Club Junior Suite
- Preferred Club privileges
- Furnished balcony or terrace
- Partial ocean view or ocean view
- King-size bed
- TV
- Air conditioning
- Sofa bed
- Minibar refilled daily with beer, soft drinks, juices and water
- Coffee and tea maker
- Complimentary Wi-Fi
- Telephone
- Alarm clock
- Bathroom with a shower
- Bath amenities
- Hairdryer
- Bathrobes and slippers
- Safe
- Iron and ironing board
- Gaming console (local charge, available on request)
- 24-hour room service
Preferred Club Junior Suite Swim Out
- Preferred Club privileges
- Tropical view
- Furnished terrace with direct pool access
- King-size bed or two double beds
- TV
- Air conditioning
- Sofa bed
- Minibar refilled daily with beer, soft drinks, juices and water
- Coffee and tea maker
- Complimentary Wi-Fi
- Telephone
- Alarm clock radio
- Bathroom with a shower
- Bath amenities
- Hairdryer
- Bathrobes and slippers
- Safe
- Iron and ironing board
- Gaming console (local charge, available on request)
- 24-hour room service
Preferred Club Master Suite
- Preferred club amenities
- Ocean view
- Furnished balcony or terrace
- King-size bed
- TV
- Air conditioning
- Sofa bed
- Minibar refilled daily with beer, soft drinks, juices and water
- Coffee and tea maker
- Complimentary Wi-Fi
- Telephone
- Alarm clock radio
- Bathroom with a shower
- Bath amenities
- Hairdryer
- Bathrobes and slippers
- Safe
- Iron and ironing board
- Gaming console (local charge, available on request)
- 24-hour room service
Preferred Club
Preferred Club Privileges include the following:
- Personal check-in and check-out with concierge service
- Upgraded mini-bar service
- Upgraded bathroom amenities
- Pillow menu (available upon request)
- Access to Preferred Club Lounge
- Daily continental breakfast service in the Preferred Club Lounge
- Afternoon hot and cold hors d’oeuvres in the Preferred Club Lounge
- Exquisite desserts and fine liquors in the Preferred Club Lounge
Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the Preferred Club privileges on arrival at the hotel.
All-Inclusive
The Dreams Natura Resort & Spa - Mexico Unlimited-Luxury all-inclusive programme includes the following:
- Limitless access to gourmet a la carte dining options without reservations required
- Unlimited international and domestic top shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services
- Pool and beach wait service
- Daily refreshed minibar with beer, soft drinks, juice and bottle water
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars and entertainment venues
Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
4.0
Google reviews (2249)
Gleb Shapovalov
Do not recommend. Staff is highly unprofessional, very confusing about their instructions and misleading. During check in we’ve been asked to remove electronics from the bag and hand them to the receptionist only for them to lose our items and giving us hard time finding them. The hotel is extremely old, I don’t remember the time in other resorts when it was as dirty and stinky as in here. Poor food quality and little to no variety. Beware of fish quality especially. Most of the things are coming from yesterday's leftovers. VIP amenities were good, but not the best. We’ve visited one of their scam-oriented time-share offerings to get two massages and a romantic dinner. Not only the sales pitch was very misleading and a complete fraud, but also the romantic dinner option ($250 value) was of an extremely poor quality. This type of a dinner would cost less in the U.S. Massage was good, but I would never spend $240 that they request for it. Even though those things were provided to us for free, the staff made every possible move to prevent it from being free although being repeatedly promised as being free of charge. Last but not least, our flight got canceled due to the hurricane, and we found a price online to extend our stay but decided that maybe due to the circumstances, the hotel staff would be more accommodating, but they were not. Even though Inline price was 2x of what we paid when initially booked the hotel, the receptionist asked 4x of that value.
David Maxfield
First all inclusive experience wasn’t sure what to expect. Room and housekeeping were great. Although hallways and inside elevators and buildings were moldy/mildewy that’s an issue that should be resolved as soon as possible as coughing wasn’t present. Outdoor amenities poolside and water park were all fun although soon upgrades should be attentived to. Food was mediocre not the best choices but choices for all. 24/7 Room service was a plus but not for nothing please have your staff be respectful and mindful what they’re saying in Spanish as we can still understand what they mean. Also the lobby bar needs more staff to attend to guests and not wait in line for 20 minutes for 1 drink. Overall was a good experience but the entertainment lagged a bit although the dreams entertainment team did get us all involved in activities which was great. I personally wouldn’t return back but may give other Dreams resorts a go.
Jingyi Sun
I have never had such a terrible check-in experience. Because we didn't specify two people on the booking app, the hotel charged us an additional $600. They actually knew that the prices for one and two people are the same, but they insisted we pay more. After waiting for an hour and a half, the front desk still hadn't contacted their manager for a solution. The hotel was aware that we had just flown for eight hours without food or drink, yet they left us sitting in the lobby with no assistance. As a traveler, I am extremely disappointed. I was already tired, and the hotel's attitude was very poor. This is just the first day of my trip, and it's already affecting my overall experience negatively.
Iuliia Tiupa
A fantastic, family-friendly destination. Everything is top-notch, from the food and staff to the entertainment. While it’s not a luxury resort, it offers excellent value for money. The only downside was the sea, which wasn’t suitable for swimming, but overall, it’s a wonderful place for an enjoyable vacation.
Manuel Albandoz
Disappointing Stay at Dreams Natura
Disappointing Stay at Dreams Natura
My stay at Dreams Natura was far from the relaxing getaway I had hoped for. Starting with the room, it was not ready at check-in time. Multiple couples on our trip received a room different than the one they purchased online. The closet was damaged, and the repair work was patchy at best with the door almost hanging.
The pool filters are not cleaned very often. Like days, upon days go by before, the filters are scooped so there's just trash swirling around near them. The ocean water was a swampy brown that occasionally stunk.
The food was mediocre throughout the entire stay. I wasn’t impressed by any of the meals, whether at the buffet or the restaurants. It lacked quality and flavor, and nothing stood out as exceptional.
The Desires nightclub was particularly disappointing. The DJ seemed completely out of touch with current trends and demographics, which ruined the atmosphere. The club was not at all enjoyable.
Furthermore, the hallways had a distinct smell of mildew, which was unpleasant, and the elevators were unbearably hot. There was even an incident where someone got stuck in an elevator, highlighting safety and maintenance concerns.
Overall, I wouldn’t recommend Dreams Natura, and I definitely wouldn’t return. There are many areas that need improvement for the experience to be worth the price.
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