Overview
Step foot into a world of luxury, pleasure and excitement at the Grand Palladium Kantenah Resort & Spa, a 5-star oasis nestled along the stunning Riviera Maya in Mexico. Just a 30-minute drive from the vibrant centre of Playa del Carmen, this hote...
Step foot into a world of luxury, pleasure and excitement at the Grand Palladium Kantenah Resort & Spa, a 5-star oasis nestled along the stunning Riviera Maya in Mexico. Just a 30-minute drive from the vibrant centre of Playa del Carmen, this hotel is part of an expansive resort, where guests also have full access to the extensive facilities and services at Grand Palladium White Sand Resort & Spa and Grand Palladium Colonial Resort & Spa. The magnificent all-inclusive concept invites guests to indulge in a realm of exquisite dining and drinking options, from authentic Japanese sushi to classic comfort foods at the 24-hour sports bar. Keep active at the ultra-modern gym, on the impressive sports courts or with a host of fitness classes. Offering sparkling swimming pools, a tranquil spa, mini golf course, outdoor theatre and dedicated clubs for children of all ages, this beacon of excellence does not disappoint.
How far is the nearest beach?
Grand Palladium Kantenah Resort & Spa is next to a white-sand beach.
Distance from resort centre
The resort enjoys a secluded location and offers everything you could possibly wish for on a 5-star beach holiday across its 3 Grand Palladium hotels.
Distance from the airport
Cancun International Airport is approximately 88km away from Grand Palladium Kantenah Resort & Spa.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Gym")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Club Nearby")
Golf
![Parking]( "Free Valet Parking")
Parking
![Spa]( "Spa")
Spa
![Wifi]( "Free Wi-Fi")
Wifi
![Kids Club]( "Kids Clubs")
Kids Club
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Waterpark Nearby")
Waterpark
Deluxe Garden View
- Furnished balcony or terrace with garden view
- King-size bed or 2 double beds
- Living area with sofa bed
- Bathroom with whirlpool bathtub and shower
- Bathroom amenities
- Television
- Desk
- Wi-Fi
- Air conditioning
- Minibar
- Coffee and tea-making facilities
- Hairdryer
- Safe
- Iron and ironing board
- Crib (upon request)
Family Selection Junior Suite Garden View
- Family Selection benefits
- Furnished balcony with garden view
- King-size bed
- Living area with sofa bed
- Bathroom with whirlpool bathtub and shower
- Bathroom amenities
- Family Selection amenities
- Television
- Telephone
- Desk
- Wi-Fi
- Air conditioning
- Minibar
- Coffee and tea-making facilities
- Bathrobe and slippers
- Hairdryer
- Safe
- Steam iron
- Turndown service
- Iron and ironing board (upon request)
- Crib (upon request)
Family Selection Junior Suite Swim Up
- Family Selection benefits
- Pool access
- Furnished balcony with garden view
- King-size bed or 2 queen-size beds
- Living area with sofa bed
- Bathroom with whirlpool bathtub and shower
- Bathroom amenities
- Family Selection amenities
- Television
- Telephone
- Desk
- Wi-Fi
- Air conditioning
- Minibar
- Coffee and tea-making facilities
- Bathrobe and slippers
- Hairdryer
- Safe
- Steam iron
- Turndown service
- Iron and ironing board (upon request)
- Crib (upon request)
Facilities
- Swimming pools
- Children’s pools
- Restaurants
- Bars
- Gym
- Spa
- Kids clubs (including a baby club, mini club and junior club)
- Fitness classes (including yoga with live music, paddle yoga, spin, pilates, core workout, aqua spin and step workout)
- Sports facilities (including a dance room, volleyball court, football fields, basketball court, mini golf course and tennis/paddle tennis court)
- Other sports and games (including badminton, water polo and pool volleyball)
- Classes (including mixology, cooking, painting, juice-making, tortilla-making, ceviche-making and dance)
- Games
- Live music and DJs
- Outdoor theatre shows
- Cabaret shows
- Childrens and teens activities
- Outdoor Jacuzzi
- Orchid garden
- Bali beds (upon request, local charge)
- Hairdresser (upon request, local charge)
- Boutique
- Free valet parking
- Concierge
- Babysitting service (upon request, local charge)
- Excursions (local charge)
- Currency exchange
- Laundry service (local charge)
- Car rental (local charge)
- Conference rooms
- Wedding and event services
*Please note that charges may apply to some activities and for the use of some facilities. <./p>
All-inclusive
The Grand Palladium Kantenah Resort & Spa Infinite Indulgence® (all-inclusive) concept includes the following:
- Breakfast, lunch and dinner at a wide variety of restaurants
- Snacks served between lunch and dinner
- 24-hour food served at Xtra Time Sports Bar
- Access to facilities and services at all Grand Palladium hotels at the resort*
- Daily fitness classes and games at fantastic sports facilities
- Activities on the beach and in the pool, plus live music and DJs
- Dedicated spaces, pools, and fun activities for children aged 1-19 years old
*Including Grand Palladium Kantenah Resort & Spa, Grand Palladium Colonial Resort & Spa and Grand Palladium White Sand Resort & Spa.
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Dining
Sumptuori*
- Japanese cuisine, sushi bar
- Live cooking at teppanyaki tables (reservation required)
- Serves dinner, à la carte
CHIC Cabaret & Restaurant
- Multi-course tasting menu
- Serves dinner, à la carte
- Cabaret show
- Reservations required
- Located at TRS Yucatan Hotel
La Hacienda
- International cuisine
- Self-service stations for breakfast, lunch and dinner
- Located at Grand Palladium Colonial Resort & Spa
El Gran Azul
- International cuisine
- Self-service stations for lunch
- Located at Grand Palladium Kantenah Resort & Spa and Grand Palladium Colonial Resort & Spa
La Dalia
- International cuisine
- Self-service stations for breakfast, lunch and dinner
- Located at Grand Palladium White Sand Resort & Spa
La Laguna
- International cuisine
- Self-service stations
La Adelita*
- Mexican cuisine
- Serves dinner, à la carte
- Located at Grand Palladium Colonial Resort & Spa
El Dorado*
- American steakhouse
- Serves dinner, à la carte
Located at Grand Palladium Colonial Resort & Spa
Poseidon
- Beachfront seafood restaurant and bar
- Serves dinner, à la carte
- Reservation required
- Located at Grand Palladium White Sand Resort & Spa
Portofino*
- Italian cuisine
- Serves dinner, à la carte
- Located at Grand Palladium White Sand Resort & Spa
Ribs & More*
- American grillhouse
- Serves dinner, à la carte
- Located at Grand Palladium White Sand Resort & Spa
Bahia E Brasa*
- Brazilian cuisine
- Serves dinner, à la carte
- Located at Grand Palladium White Sand Resort & Spa
Las Olas
- International cuisine
- Serves light bites during the daytime, à la carte
- Beach bar
- Located at Grand Palladium Colonial Resort & Spa
Xtra Time Sports Bar
- American cuisine
- Serves food 24 hours a day
- Located at Grand Palladium Colonial Resort & Spa
Habits Healthy Bar
- Exclusive for spa guests
- Serves healthy snacks and refreshing juices
Hemingway Bar
*Dinners served at à la carte restaurants are unlimited and subject to availability, excluding the teppanyaki tables and Poseidon restaurant. For these dining options, reservations are required.
24-hour in-suite dining and romantic dining experiences also available (local charge).
4.7
Google reviews (19113)
Jessie Earl
The Grand Palladium Colonial Resort is a great place to stay for an all-inclusive trip in Mexico. I came down with a large group for a wedding and it has been a wonderful stay and the staff have been very accommodating. The resort itself is very large with numerous activities to do, as well as restaurants to try and pools to explore. The beach is beautiful and well kept, and the rooms and environment are frequently cleaned. The design of the hotel is very unique as it has natural scenes incorporated into modern architecture, and cool visits from wildlife. The staff is very friendly and everyone we have encountered has gone out of their way to make us happy. I would like to specifically thank Glendy from the sports bar and Maria Sanchez from the concierge desk for their exceptional service! One thing i would appreciate for my next stay would be better quality AC for the room and that the mini fridges kept things cooler. Maybe it was just our room but would be happy to see that change. Overall a great experience and I would recommend!
Vivian Li
Our waiter, Socrates, was excellent! He was very knowledgeable about the menu and even shared the history behind the dishes. The food here was incredibly local and had the feel of a high-end dining experience. The dishes were unique and went beyond the typical Mexican cuisine we’re used to back home in Toronto. Each had a distinct and authentic flavor profile. We would definitely recommend visiting La Adalita during your stay!
Ellie Dalton
I am so impressed with this restaurant / buffet.
Very well organized.
Staff is outstanding, and the food is amazing.
Roberto has been my guy 2 nights in a row, and as soon as I got seated, he knew I would like a cup of tea 🙂
Hope I get him again tomorrow night, lol
Great job, everyone 👏
This resort has been so much fun, entertainment outstanding 👏
Wild life is beautiful and very well cared for.
Highly recommend thus resort.
Best time ever 😘
Evelina M
If I could give this place negative stars I would. First off I have been to Cancun/mexico many times and to many different areas/resorts, so when I tell you this place is bad - it’s bad.
We came here for a wedding so we didn’t have a choice in the resort as guests but Here are some highlights that I hope will help you make a better decision:
- The rooms are absolutely disgusting in the colonial section - we had about 10+ rooms and every single one of them was outdated, smelled bad, molded (black mold in bathrooms), the beds were uncomfortable and squeaky, bedding and pillows smelled like mold, there is absolutely no lighting so you feel like you’re in a dungeon and not a tropical vacation.
-bottled water is like gold here. I have never been to a resort where you have to beg for water. We were so dehydrated every single day because there’s no bottled water to be found anywhere. Room service would some days leave us two bottles in the fridge, Some days they wouldn’t even leave one, one day we asked them for it and they said they don’t have any so we didn’t get any for 2 days. You then have to walk to lobby to ask at bar and it’s 50/50 chance if they have any bottles or not. There are no bottles of water at beach
- the beach service is non existing - if you want to drink something you have to go up to bar/disgusting unhygienic shed and ask for a drink. If you’re lucky you will get a bartender to come to you maybe once a day or once every 2/3 days. Even if you tip them really good
- food is horrible, I have never been to a resort with such a horrible selection at buffets, there was absolutely nothing that was edible, the selection was so poor and nothing tasted good. I got sick of eating bread and butter for every single meal. The only edible food was at the sports bar but you will wait an hour+ to just get some fries and chicken tenders. Towards the end of our trip half of our group had some kind of stomach issues and food poisoning
-trolleys - this resort is huge, getting a trolley is so hard as they’re very selective who they take, even if the trolley is empty some trolleys wont take you as they’re marked for privileged guests. The day I got sick we begged an empty trolley to take us to our room and explained I wasn’t feeling good and he wouldn’t even stop for us.
There is so much more that I could comment on, unfortunately nothing positive but to summarize I wouldn’t come back to this resort if it was free. Please spend your hard earned money and vacation days anywhere but here.
Mike Loman
We are seasoned travelers and in all of our experiences at a resort, this was the poorest.
The most disappointing was that the largest pool area was completely shut down and boarded off with sheets of old plywood, making the area look like an unsavory shanty town. Our room, and restaurants were within a 2 -5 minute walk, but since everything was boarded off for hundreds of yards, we had to take a shuttle to reach the buffets, soecialty restaurants and pool each day. Often, this took 40 to 90 minutes because when we asked the shuttle drivers to take us to either Sands or Colonial Lobby, we kept being told no. It was terribly frustrating to watch empty shuttle carts simply pass you by. Had we known that 35% of the property was under construction, we would have opted to go elsewhere.
Food was average at best and lacked seasoning, imagination and was fairly limited. Far too often, the buffet station options were usually empty, even at the slowest periods and very messy.
We arrived at 4pm due to flight issues. Upon checking in, we were told we could not book any specialty restaurants because they close that ability at 3pm. So the next morning, we arrived at 7am when they open, and stood in line for an hour to book a couple restaurants during our stay...only to be told nothing was available the next 2 days, and they refuse to book anything beyond two days. They do offer an online booking option, but it doesn't work. We arrived at a specialty restaurant we 'booked' online, only to be told no again. Apparently our reservation was lost and we were told we could sit and wait the next hour or so to see if they had a no-show and we could fill that spot.
The bars were well stocked, but the bar staff seemed to not care if you got service, even if you were the only person standing right in front of them. They just didn't care, which was rather odd.
The rooms were clean, roomy and comfortable. The mini fridge was full of beers, sodas, waters and a couple snacks. Beds were comfortable and we had all we needed.
Overall, it's impossible to have a bad time while on a tropical vacation, but they sure made the experience terribly frustrating, difficult and very disappointing. I've never been told No so many times on a vacation and I have been to around 56 resorts.
I cannot recommend this location, nor would I ever return. There are far too many other locations that treat guests cheerfully, make their stay memorable and go out of their way to make you look forward to coming back.
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