Overview
With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun i...
With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun in the sun, this stylish all-inclusive complex caters for all tastes and ages with sensational facilities, including a fabulous waterpark, cool accommodation and irresistible dining options. So, prepare to hit a holiday high note with a phenomenal stay at the ultimate rock retreat on the sun-drenched shores of Mexico.
Distance from the nearest beach
The Hard Rock Hotel Riviera Maya boasts its own private white sand beach.
Distance from the airport
The Hard Rock Hotel Riviera Maya is approximately 76km away from Cancun International Airport.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Gym")
Gym
![Beach]( "Private Beach")
Beach
![Shuttle]( "Shuttle to and from Golf Course")
Shuttle
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Kids’ Club")
Kids Club
![Adults-Only]( "Adults-Only Section")
Adults-Only
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Waterpark")
Waterpark
Deluxe Gold (Hacienda Adults and Kids)
- Balcony with hammock and garden view
- King-sized bed or 2 double beds
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- Coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service
Deluxe Partial Ocean (Hacienda Adults and Kids)
- Balcony with hammock and garden view
- 2 double beds
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- Coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service (upon request)
Deluxe Gold (Heaven Adults Only)
- Balcony with hammock and garden view
- 2 double beds
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- Coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service (upon request)
Deluxe Swim-Up (Heaven Adults Only)
- Direct access to semi-private swimming pool
- Balcony with garden view
- King-size bed
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- Espresso/American coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service (upon request)
Heaven Benefits
Guests staying in adults-only Heaven rooms are entitled to the following:
- Exclusive accommodation
- Access to adults-only Eden pool area (including a private swimming pool, cabanas with full service, entertainment and swim-up bar)
- Access to adults-only Eden beach and Jacuzzi
- Access to adults-only Faro restaurant
- Priority reservations at UMO and WAI restaurants
Please note that details, including times and benefits, may be subject to change without notice. You will be provided with full details of the benefits on arrival at the hotel.
All-Inclusive
The Hard Rock Hotel Riviera Maya all-inclusive programme includes the following:
- Luxury accommodation
- Unlimited casual and a la carte dining
- Unlimited beverages
- Complimentary Wi-Fi
- 24/7 room service
- Land sports
- Use of fitness centre and jogging track
- Pool and beachside service
- Daily activities
- Evening entertainment
- Complimentary parking
- Unlimited phone calls to US and Canada
- Private function concessions
- Gratuities included
Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
$500 Resort Credit*
$500 Resort Credit*
*Enjoy $500 resort credit to spend at the hotel when you travel between 21st December 2024 - 17th December 2025 **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
4.6
Google reviews (16177)
Carlos Martinez
I stayed at Hard Rock Riviera Maya for my end-of-year 2024 vacation with my family. While I had a good time because I was with them, I wouldn't return to this hotel. Out of the 10 staff members who attended to us, only 2 were genuinely friendly and helpful. The rest seemed uninterested and acted as if they didn’t want to be there.
I’m not writing this to harm the hotel’s reputation, but to share my honest experience so others can think twice before booking. For the price and the name "Hard Rock," I expected much better service. Friendly and welcoming staff can make or break a vacation, and unfortunately, this was disappointing. I hope management takes this feedback seriously because the potential is there, but the attitude of the staff really affected the overall experience.
Jayasi
Really enjoyed this location it was a bit better than the one in Cancun. Lots of more stuff to do with the kids. After upgrading our status Diego and Vicente made it super easy and even more relaxing as they took care of all the reservations, like dinner spa, and even entertainment. Very attentive guys who went above and beyond to make sure everything was great. The only two things that I didn’t like was after upgrading our status we did not receive our champagne bottles and something else I had requested just because of all the inconvenience that was happening around the hotel, as we tried to upgrade they are very attentive to you before the sale and after that they don’t care. Last thing was, I felt a bit discriminated at dinner, We did not know the dress code at the time the restaurant had just open. They told us to go change because we LOOKED like we had swim wear on. so we just went back to the room and order room service. Next day I went to dinner same restaurant and there was a lot of people with Swimwear and gym clothes at dinner! Other than that everything else was amazing Diego and Vincent made everything smooth, Waiters, room service and house keeping was great.
Ja Morant
This is by far one of the worst all inclusive resorts I’ve been to!!!!
I do not recommend this at all. The service is horrible, the rooms have a funky smell and are not clean. The staff is not helpful at all. Room service took 2 hours to come to our room. Not to mention, the food was disgusting. It is definitely not worth the money they are asking.
Disappointing Stay - Not Worth the Hype
I had high expectations for the Hard Rock Riviera Maya Cancun, but unfortunately, my experience fell far short. The resort may have a “luxury” label, but it doesn’t live up to it in terms of service, amenities, or overall quality.
Service: The staff seemed overwhelmed and inattentive. Requests for basic things like extra towels or room service took hours, and follow-ups were often ignored.
Cleanliness: The rooms and common areas were not maintained to the standard you’d expect from a resort of this caliber. Housekeeping was inconsistent, and some areas felt downright neglected.
Food & Beverage: The dining options were a major letdown. Most of the food was bland and repetitive, and the wait times at restaurants were absurd. The drinks were watered down, which felt disappointing given the all-inclusive price tag.
Amenities: The pools were overcrowded, and finding a spot to relax was nearly impossible. The beach area was underwhelming—small, rocky, and far from the picturesque beaches you’d expect in Cancun.
Overall, this resort felt more like a budget hotel with a premium price tag. I wouldn’t recommend it to anyone looking for a relaxing or high-quality experience in Cancun. There are far better options in the area for the same price (or less).
Let me know if you want it tailored further!
Michael Elias
This was our second trip this year where our butler service was great. Really takes a load off not having to actually spend our time making reservations for everything.
Vicente and Diego did a great job helping us navigate. We had great seating at events and shows and they took care of golf and spa appointments. Vicente and Diego really gave us a sense we were their utmost important guests though we realize they juggle many families per day.
The only issue we had was a typo in the reservations computer compared to our hard copy reservation did not allow us to participate in bowling. Vicente and Diego were not responsible for that but apologized profusely for the error. No big deal!
We’ll be returning to Rivera Maya this coming 2025, then may venture out to some of the other Hard Rock destinations.
David Ark
Overall this is a beautiful resort with good food, activities and great service. The rooms are not the best but they are comfy (we found a dead roach in our balcony but this was not a big deal for us) also the had to call to get bar soap as the cleaning folks did not include more every day. Food has good quality but it would be great if they can offer more healthy food as some food is too greasy. Service is very friendly and helpful. One thing they need to improve is the temperature of the pools, they are iced cold! Just one pool has great temperature (the one in front of Hacienda Azul. My wife and I had a great experience and we definitely give it another chance.
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