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    Back   Home     Destinations     Caribbean     Mexico     Hard Rock Hotel Riviera Maya

Located In: Mexico

Hard Rock Hotel Riviera Maya

Google Logo 4.6 Google reviews (16652)
Best Price From £1439.00pp
Apr 2025
£2289 pp
All Inclusive
May 2025
£1439 pp
All Inclusive
Jun 2025
£1519 pp
All Inclusive
Jul 2025
£1729 pp
All Inclusive
Aug 2025
£1689 pp
All Inclusive
Sep 2025
£1619 pp
All Inclusive
Oct 2025
£1659 pp
All Inclusive
Nov 2025
£1649 pp
All Inclusive
Dec 2025
£1709 pp
All Inclusive
Jan 2026
£1849 pp
All Inclusive
Feb 2026
£1869 pp
All Inclusive
Mar 2026
£1889 pp
All Inclusive
Apr 2026
£1979 pp
All Inclusive
Aug 2026
£2479 pp
All Inclusive
Up to 35% off
Overview
Accommodation
Facilities
Heaven Benefits
All-Inclusive
Dining
Offer Details
Hotel Reviews
More...
Overview

Overview

With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun i...

With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun in the sun, this stylish all-inclusive complex caters for all tastes and ages with sensational facilities, including a fabulous waterpark, cool accommodation and irresistible dining options. So, prepare to hit a holiday high note with a phenomenal stay at the ultimate rock retreat on the sun-drenched shores of Mexico.

Distance from the nearest beach

The Hard Rock Hotel Riviera Maya boasts its own private white sand beach.

Distance from the airport

The Hard Rock Hotel Riviera Maya is approximately 76km away from Cancun International Airport.

Pools
Restaurant
Bar
Gym
Beach
Shuttle
Spa
Wifi
Kids Club
Adults-Only
For Families
Waterpark
Click to read more

Accommodation
Deluxe Gold (Hacienda Adults and Kids)
  • Balcony with hammock and garden view
  • King-sized bed or 2 double beds
  • Bathroom with shower and amenities
  • Hydro spa tub
  • Complimentary Wi-Fi
  • Satellite TV
  • Air conditioning
  • Telephone
  • Safe
  • Bluetooth alarm clock radio
  • Minibar (stocked with sofa, juice, bottled water and domestic beer)
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service
Deluxe Partial Ocean (Hacienda Adults and Kids)
  • Balcony with hammock and garden view
  • 2 double beds
  • Bathroom with shower and amenities
  • Hydro spa tub
  • Complimentary Wi-Fi
  • Satellite TV
  • Air conditioning
  • Telephone
  • Safe
  • Bluetooth alarm clock radio
  • Minibar (stocked with sofa, juice, bottled water and domestic beer)
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service (upon request)
Deluxe Gold (Heaven Adults Only)
  • Balcony with hammock and garden view
  • 2 double beds
  • Bathroom with shower and amenities
  • Hydro spa tub
  • Complimentary Wi-Fi
  • Satellite TV
  • Air conditioning
  • Telephone
  • Safe
  • Bluetooth alarm clock radio
  • Minibar (stocked with sofa, juice, bottled water and domestic beer)
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service (upon request)
Deluxe Swim-Up (Heaven Adults Only)
  • Direct access to semi-private swimming pool
  • Balcony with garden view
  • King-size bed
  • Bathroom with shower and amenities
  • Hydro spa tub
  • Complimentary Wi-Fi
  • Satellite TV
  • Air conditioning
  • Telephone
  • Safe
  • Bluetooth alarm clock radio
  • Minibar (stocked with sofa, juice, bottled water and domestic beer)
  • Espresso/American coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service (upon request)

Facilities

Facilities

  • Swimming pools, including adults-only pools
  • Private beach, including adults-only area
  • Waterpark
  • Gym
  • Adults-only spa
  • Golf
  • Complimentary Wi-Fi
  • Land sports
  • Outdoor courts
  • Kids’ club
  • Gaming lounge
  • Weddings and honeymoon venue
  • Business centre
  • Daytime and evening entertainment
  • Music lab
  • Restaurants, including adults-only restaurants
  • Bars, including adults-only bars
  • Shops
  • Beauty salon
  • Yoga temple
  • Lobby

Heaven Benefits

Heaven Benefits

Guests staying in adults-only Heaven rooms are entitled to the following:

  • Exclusive accommodation
  • Access to adults-only Eden pool area (including a private swimming pool, cabanas with full service, entertainment and swim-up bar)
  • Access to adults-only Eden beach and Jacuzzi
  • Access to adults-only Faro restaurant
  • Priority reservations at UMO and WAI restaurants

Please note that details, including times and benefits, may be subject to change without notice. You will be provided with full details of the benefits on arrival at the hotel.


All-Inclusive

All-Inclusive

The Hard Rock Hotel Riviera Maya all-inclusive programme includes the following:

  • Luxury accommodation
  • Unlimited casual and a la carte dining
  • Unlimited beverages
  • Complimentary Wi-Fi
  • 24/7 room service
  • Land sports
  • Use of fitness centre and jogging track
  • Pool and beachside service
  • Daily activities
  • Evening entertainment
  • Complimentary parking
  • Unlimited phone calls to US and Canada
  • Private function concessions
  • Gratuities included

Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.


Dining

Dining

The Market

  • International buffet
  • Dress code: Casual

Pizzeto

  • Pizzas and pasta
  • Dress code: Casual

Frida

  • Mexican cuisine
  • Dress code: Casual

Zen

  • Asian cuisine
  • Dress code: Casual

Cafetto

  • Continental breakfast and snacks

Float

  • Snacks and cocktails

Toro

  • Steaks and a la carte dishes
  • Dress code: Casual

Ciao

  • Italian a la carte specialties
  • Family Friendly
  • Dress code: Casual

Le Petit Cochon

  • French food
  • Family Friendly
  • Dress code: Casual

Dive

  • Snacks
  • Family Friendly

WAI

  • Thai cuisine
  • Adults only
  • Dress code: Fine dining casual

UMO

  • Mexican Yucatan cuisine
  • Adults only
  • Dress code: Fine dining casual

Faro Gastro Market

  • International cuisine
  • Serves breakfast and lunch, buffet style
  • Exclusive for Heaven guests
  • Adults only
  • Dress code: Casual

La Isla

  • Seasoned burgers, fries and American style desserts
  • Dress code: Casual

Gallos

  • Mexican Cuisine
  • Family friendly
  • Dress code: Casual

Offer Details

Up to 35% off

Up to 35% off
Up to 35% off. All savings are already applied to the prices shown when travelling between 1st April 2025 - 17th December 2025 Minimum 5 Nights apply. **Blackout Dates Apply

Hotel Reviews
Google Logo 4.6 Google reviews (16652)
Neal K
Spent 10 days at the Hard Rock Riviera Maya in February. We have been to 15+ all inclusive resorts and found this HR to have the nicest grounds/beaches we have experienced. We would walk the entire grounds daily and enjoyed the pristine landscaping and lagoons areas that served as the beach. Drink & food are readily available throughout the resort. The restaurants were good.....we had some excellent meals and a few misses. No real issue getting into the restaurants unless you come at 7PM....which is peak time and usually will have a decent wait time. The rooms are tighter than we are use to. We had more luggage due to our longer stay and the 3 drawers/5 hangers did not meet our needs. The house keeping was not consistent as we had to call for service multiple times. There were no hand towels or face clothes on multiple days. The last 2 days, our room experienced a sewer odor coming from the shower drain. Maintenance came but spraying a deodorizer did not solve the issue! The service at the restaurants were good. We enjoyed Faro daily for either breakfast or lunch or both some days. The Manager Maria and her team treated us very well and we appreciated the great service and food. Zen was also very good on all levels. We enjoyed our vacation at the Hard Rock, but feel Management could make efforts to make the customer experience even better. Inconsistent quality at the Al-a-Carte Restaurants. The consistency of the housekeeping. General maintenance of the rooms/buildings needs attention. From a health perspective, placing used drink glasses into a tub of water for a quick rinse does not provide the level of sanitation that is reasonable. I returned home to a bad cold/flu that likely came from using these unclean drink glasses at the beach/pool areas. Bring a GO CUP for your drinks!!

Jason Stoner
I like to rate experiences that are in the top or bottom 5% only. This visit to Hard Rock Riviera Maya was an absolute surprise. With it being all inclusive AND Spring Break, I expected dirty cups, bottles and the like scattered throughout the premises. On the contrary, the grounds were kept immaculately, everything was cleaned every day and throughout the day, and the place was beautiful and spotless. I will return at some point to revisit all the friends I made amongst the staff, and to enjoy the very functional and beautiful grounds. EVERY interaction with all employees was greeted with a smile and “Hola”. Special recognition goes out to Hugo at the front desk, the sommelier at Toro, Sam in Housekeeping, and especially David Alvarez poolside. David was incredible and deserves huge accolades. The food was average I suppose for such a venue, but all in all the experience was fantastic. Keep up the good work!

Eder Cordero
My expectations were probably very high, as I had previously stayed at the Hard Rock in Panama, and the facilities, rooms, food, and service there seemed great to me. For this reason, I thought it would be worth staying at the Hard Rock in Riviera Maya. I would give a good rating to the pools and common areas, but my surprise was that the rooms feel somewhat 'old,' as if they needed renovation or maintenance. I even expected better infrastructure in the Heaven section (because I visited the bride and groom in the honeymoon suite), and I got with the same bad feeling/experience. I have the feeling that I did not receive the quality I was expecting, especially for the amount I paid. I stayed in Building 4, and having the bathtub next to the beds makes the room feel super cramped and lacking in space. Cleaning was only done once during my stay and on the last day, we stayed almost until 6 pm due to work-related matters, and because we already had the 'white' paper bracelet, we noticed that service and attention changed dramatically, as if we were 'marginalized.' Lastly, I wanted to ask for a croissant and was denied because it was already past 5 pm (how much can a croissant mean or cost compared to what we had already paid for our stay?). The straw that broke the camel's back was finding our suitcases 'tossed' on the floor and exposed to the weather, because as we were 'no longer guests,' the concierge staff did not secure our luggage. From the bottom of my heart, I thank all the staff at the SPA and the Coffee Shop, who were the only ones that made me feel CARED and treated us super well at all times! As for the rest, I hope the Hotel takes this into account, because for now, one part of me would like to stay again but the other one is not pretty sure.

Dana Sobey
Overall, we had a very nice time at the resort. Our butlers, Diego and Mauricio, went above and beyond for us and definitely made the trip more enjoyable. The two biggest areas that dropped our star rating to a 4 instead of 5 were the food and the rooms. The food at night was very good and we did not have any complaints, but there are very limited options for breakfast and lunch. Only fried food/burgers/pizza, etc. at the pool or buffet style options indoors. Going into the trip, we knew the rooms needed updating, but while we were there, the maintenance was our main concern, not the design/newness of the room. We had multiple issues during our stay including power outages, broken door handles, A/C not working properly, etc. Overall, this is a great family resort and they have so many options to keep the kids entertained. We would also consider other Hard Rock properties because of the service we received and options for our kids.

Krystle Pearse
The only downside to this resort are rooms are a bit smaller if you are traveling with kids. But you don't spend much time in the room so who really cares. We had help from Cesar and someone else (cant remember their name) when dealing with an issue in our room and it was handled quickly and efficiently. This hotel was absolutely unreal for kids and families. The water park was good for 1 year to adults, the pools were nice, drinks were great, and service was amazing. We didn't encounter one rude staff at all. The beach area was amazing, especially with kids - we felt so safe. Loved this resort, will definitely be back.


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BEST PRICE FROM Flight & Hotel
£1439pp
Apr 2025
£2289pp
All Inclusive
May 2025
£1439pp
All Inclusive
Jun 2025
£1519pp
All Inclusive
Jul 2025
£1729pp
All Inclusive
Aug 2025
£1689pp
All Inclusive
Sep 2025
£1619pp
All Inclusive
Oct 2025
£1659pp
All Inclusive
Nov 2025
£1649pp
All Inclusive
Dec 2025
£1709pp
All Inclusive
Jan 2026
£1849pp
All Inclusive
Feb 2026
£1869pp
All Inclusive
Mar 2026
£1889pp
All Inclusive
Apr 2026
£1979pp
All Inclusive
Aug 2026
£2479pp
All Inclusive

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