Overview
With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun i...
With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun in the sun, this stylish all-inclusive complex caters for all tastes and ages with sensational facilities, including a fabulous waterpark, cool accommodation and irresistible dining options. So, prepare to hit a holiday high note with a phenomenal stay at the ultimate rock retreat on the sun-drenched shores of Mexico.
Distance from the nearest beach
The Hard Rock Hotel Riviera Maya boasts its own private white sand beach.
Distance from the airport
The Hard Rock Hotel Riviera Maya is approximately 76km away from Cancun International Airport.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Gym")
Gym
![Beach]( "Private Beach")
Beach
![Shuttle]( "Shuttle to and from Golf Course")
Shuttle
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Kids’ Club")
Kids Club
![Adults-Only]( "Adults-Only Section")
Adults-Only
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Waterpark")
Waterpark
Deluxe Gold (Hacienda Adults and Kids)
- Balcony with hammock and garden view
- King-sized bed or 2 double beds
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- Coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service
Deluxe Partial Ocean (Hacienda Adults and Kids)
- Balcony with hammock and garden view
- 2 double beds
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- Coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service (upon request)
Deluxe Gold (Heaven Adults Only)
- Balcony with hammock and garden view
- 2 double beds
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- Coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service (upon request)
Deluxe Swim-Up (Heaven Adults Only)
- Direct access to semi-private swimming pool
- Balcony with garden view
- King-size bed
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- Espresso/American coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service (upon request)
Heaven Benefits
Guests staying in adults-only Heaven rooms are entitled to the following:
- Exclusive accommodation
- Access to adults-only Eden pool area (including a private swimming pool, cabanas with full service, entertainment and swim-up bar)
- Access to adults-only Eden beach and Jacuzzi
- Access to adults-only Faro restaurant
- Priority reservations at UMO and WAI restaurants
Please note that details, including times and benefits, may be subject to change without notice. You will be provided with full details of the benefits on arrival at the hotel.
All-Inclusive
The Hard Rock Hotel Riviera Maya all-inclusive programme includes the following:
- Luxury accommodation
- Unlimited casual and a la carte dining
- Unlimited beverages
- Complimentary Wi-Fi
- 24/7 room service
- Land sports
- Use of fitness centre and jogging track
- Pool and beachside service
- Daily activities
- Evening entertainment
- Complimentary parking
- Unlimited phone calls to US and Canada
- Private function concessions
- Gratuities included
Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Resort Credit*
Resort Credit*
*Enjoy $500 resort credit to spend at the hotel when you travel between 21st December 2024 - 17th December 2025 **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
4.6
Google reviews (16044)
Ja Morant
This is by far one of the worst all inclusive resorts I’ve been to!!!!
I do not recommend this at all. The service is horrible, the rooms have a funky smell and are not clean. The staff is not helpful at all. Room service took 2 hours to come to our room. Not to mention, the food was disgusting. It is definitely not worth the money they are asking.
Disappointing Stay - Not Worth the Hype
I had high expectations for the Hard Rock Riviera Maya Cancun, but unfortunately, my experience fell far short. The resort may have a “luxury” label, but it doesn’t live up to it in terms of service, amenities, or overall quality.
Service: The staff seemed overwhelmed and inattentive. Requests for basic things like extra towels or room service took hours, and follow-ups were often ignored.
Cleanliness: The rooms and common areas were not maintained to the standard you’d expect from a resort of this caliber. Housekeeping was inconsistent, and some areas felt downright neglected.
Food & Beverage: The dining options were a major letdown. Most of the food was bland and repetitive, and the wait times at restaurants were absurd. The drinks were watered down, which felt disappointing given the all-inclusive price tag.
Amenities: The pools were overcrowded, and finding a spot to relax was nearly impossible. The beach area was underwhelming—small, rocky, and far from the picturesque beaches you’d expect in Cancun.
Overall, this resort felt more like a budget hotel with a premium price tag. I wouldn’t recommend it to anyone looking for a relaxing or high-quality experience in Cancun. There are far better options in the area for the same price (or less).
Let me know if you want it tailored further!
Katelyn Marshall
We had a wonderful stay this past week. The service is amazing and everyone is incredibly friendly. The food is wonderful and the beaches and pool are lovely. We highly recommend getting a pool side temple massage from Ruby and Mario. They did a wonderful job. There are lots of daytime activities for young ones and adults. If you’re looking for a relaxing vacation with family, this is the place to go!
John South
This was our second time at Hard Rock Riviera, and it was just as amazing as the first! We love all the Hard Rock locations, but this one stands out because of the incredible people who make the experience so special.
We joined the Legendary Vacation Club and highly recommend it. The level of service is unmatched, and we’ve traveled to many places! At our membership level, we had access to Butlers—dedicated staff who assist with everything you could possibly need during your stay. Moses and Paola, our Butlers, went above and beyond to make our vacation unforgettable. Their kindness and hard work truly made a difference.
While every trip can have its hiccups, ours was a minor delay with our guests’ transportation from the airport to the resort. This was completely outside Hard Rock’s control, as it was due to an accident on the highway. However, the staff went out of their way to ensure everything was seamless upon arrival. Their rooms were ready, the bellboys handled luggage promptly, and snacks with adult beverages were waiting to greet them.
From start to finish, the experience was first-class. We can’t wait to come back!
Matt Wofford
The resort, especially the staff, were worth the trip and time spent. Vincent and Diego were especially on top of caring for our every need.
The food was superb and entertainment was better than I’ve seen at any other resort.
The Queen tribute band was the best show of the week.
We will definitely be back as soon as we’re able.
Kevin Drouillard
The resort itself was enjoyable, but I believe the staff could benefit from better training on how to interact respectfully and professionally with guests from diverse backgrounds.
I had a troubling experience with a staff member named Benjamin, whose behavior was both rude and dismissive. During an interaction, he escalated the situation unnecessarily and displayed a nasty attitude even after I became visibly upset. Rather than attempting to resolve the issue, he mocked and taunted me, which felt deeply unprofessional and unkind.
As an employee representing the resort, his actions reflected poorly on the overall commitment to guest care. It also felt as though his treatment of me was rooted in prejudice, as I couldn’t help but notice a lack of fairness and politeness that I imagine he would extend to other guests, particularly white customers.
This experience left a sour note on what was otherwise a good stay, and I hope the resort takes steps to address these kinds of behaviors in the future. All guests deserve to be treated with respect and kindness, regardless of their background.
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