Overview
With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun i...
With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun in the sun, this stylish all-inclusive complex caters for all tastes and ages with sensational facilities, including a fabulous waterpark, cool accommodation and irresistible dining options. So, prepare to hit a holiday high note with a phenomenal stay at the ultimate rock retreat on the sun-drenched shores of Mexico.
Distance from the nearest beach
The Hard Rock Hotel Riviera Maya boasts its own private white sand beach.
Distance from the airport
The Hard Rock Hotel Riviera Maya is approximately 76km away from Cancun International Airport.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Gym")
Gym
![Beach]( "Private Beach")
Beach
![Shuttle]( "Shuttle to and from Golf Course")
Shuttle
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Kids’ Club")
Kids Club
![Adults-Only]( "Adults-Only Section")
Adults-Only
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Waterpark")
Waterpark
Deluxe Gold (Hacienda Adults and Kids)
- Balcony with hammock and garden view
- King-sized bed or 2 double beds
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- Coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service
Deluxe Partial Ocean (Hacienda Adults and Kids)
- Balcony with hammock and garden view
- 2 double beds
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- Coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service (upon request)
Deluxe Gold (Heaven Adults Only)
- Balcony with hammock and garden view
- 2 double beds
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- Coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service (upon request)
Deluxe Swim-Up (Heaven Adults Only)
- Direct access to semi-private swimming pool
- Balcony with garden view
- King-size bed
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- Espresso/American coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service (upon request)
Heaven Benefits
Guests staying in adults-only Heaven rooms are entitled to the following:
- Exclusive accommodation
- Access to adults-only Eden pool area (including a private swimming pool, cabanas with full service, entertainment and swim-up bar)
- Access to adults-only Eden beach and Jacuzzi
- Access to adults-only Faro restaurant
- Priority reservations at UMO and WAI restaurants
Please note that details, including times and benefits, may be subject to change without notice. You will be provided with full details of the benefits on arrival at the hotel.
All-Inclusive
The Hard Rock Hotel Riviera Maya all-inclusive programme includes the following:
- Luxury accommodation
- Unlimited casual and a la carte dining
- Unlimited beverages
- Complimentary Wi-Fi
- 24/7 room service
- Land sports
- Use of fitness centre and jogging track
- Pool and beachside service
- Daily activities
- Evening entertainment
- Complimentary parking
- Unlimited phone calls to US and Canada
- Private function concessions
- Gratuities included
Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Resort Credit*
Resort Credit*
*Enjoy $500 resort credit to spend at the hotel when you travel between 1st September 2024 - 20th December 2024 **Blackout Dates Apply
Resort Credit*
*Enjoy $500 resort credit to spend at the hotel when you travel between 21st December 2024 - 17th December 2025 **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
4.6
Google reviews (15897)
Martha Z
We had such an amazing time at the Hard Rock Hotel Riviera Maya! We were there for a wedding and ended up staying an extra night because we were having so much fun. The food was incredible, but the service was even better—especially when it came to the drinks. The wedding itself was beautiful, and we really enjoyed every moment of it.
A huge thanks to Gilberto and Jose, who were super friendly and helpful around the pool. They really made a difference during our stay!
One thing I noticed, though, is that the staff could ease up on pushing drinks so much—it felt a bit much at times. Also, there could be better communication with housekeeping so they know when it’s a good time to come in.
But honestly, everything was perfect overall. We can't wait to come back!
Galina Patil
Absolutely amazing stay! The team at hard Rock Hotel Riviera Maya went above and beyond, with Fernanda Diaz, and her partners Armando and Alejandro, making us feel truly special. Their attention to detail and warmth transformed our visit into an unforgettable experience. Every need was met with a smile and genuine care. We can’t wait to return. Thank you for an exceptional stay!
Lee Cole
Don’t even know where to start for this review because I want so badly to be positive. I travel a lot for work and schedule many events throughout the US so I know “things” will always happen when you travel. This was our first time at this resort. The start was challenging. First the bad, we were welcomed with no AC (or phone to call for help) in the room. Our other family members room had no AC for 2 days. Then sewage back up in the room on day 3. The vacation planners are not that helpful and the system they use seemed to be down half the time. Planning excursions was difficult. Specifically, Luna in planning was far from professional or helpful when we were having a rough time. A bit of empathy from him would have been preferred over open hostility. He doesn’t belong in hospitality.
The good:
Marco, really took the reins and helped get things back on track for the second half of the vacation. Shoutout to him!
The awaken experience dinner was a lot of fun for our family. They all stayed late to make the dinner work (we didn’t know at the time) for us and I can’t thank them enough. I’ve attached the picture with all their names.
Sandy took care of us on the beach and our drinks were never empty.
Take a mask and snorkel for the bay if you like to dive or snorkel. There are many species of fish (including barracuda, lionfish, angelfish) jellyfish, sea urchins, lobster, crab, octopus, conch and eels. Our kids wouldn’t stay out of the water.
The Italian restaurant had the best food of the dinners.
In conclusion, this isn’t the worst spot to go, but it’s not the best. We definitely liked the hard rock Cancun more than the Riviera Maya location.
Chad McCardle
The Hard Rock Hotel Riviera Maya truly rescued our family vacation! We had originally booked an all-inclusive hotel about 20 minutes away (definitely avoid Bahia Principe!), and midway through our stay, the kids were ready to go home. We quickly started searching for other all-inclusive options and discovered that the Hard Rock had availability for the next night. We booked it and ended up staying for 4 wonderful nights. Everything—from the customer service and the room to the food and nightly entertainment—was exceptional. The kids were thrilled, and we were so glad we decided to stay in Mexico rather than cut the trip short. We can't thank the Hard Rock enough. Given their commitment to quality, we’ll definitely consider their hotels for our future family vacations.
barbara lanzer
We enjoyed a 6 day visit to the Hard Rock Riviera de Maya in early October. We enjoyed the beautiful beaches and the pools. The resort is beautiful and the staff was helpful and friendly. There are lots of good restaurants. Our room was adequate as we didn’t spend much time there. We enjoyed eating at Faro as we were staying in the adults only side. We were even given a send off by the Faro staff on our last day.
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