Hilton Tulum Riviera Maya All-Inclusive Resort

Sara Mary

We recently stayed at Hilton Resort Tulum and had an overall good experience, though there were several areas that could use improvement. Check-in didn’t go smoothly—we were told our room would be ready by 3 PM, but we didn’t get in until 4 PM. The resort did try to make up for the delay by giving us a “Cabana” voucher and upgrading us to a sea view room, but honestly, the view wasn’t impressive or worth the hype. The food was okay overall, but the Seaside Grill stood out as the best spot by far. Be prepared to make reservations for nearly everything, which became a bit annoying during our stay. We were also disappointed by the pool temperatures—they were very warm, which isn’t ideal in the middle of summer when you’re hoping to cool off. Getting around the property was another pain point. You rely on golf carts to get between your room and the lobby/restaurants, and wait times could be long, especially during busy times of day. The beach area is small and rocky, not ideal for swimming or relaxing on the sand. As for nightlife, there were short nightly events (30–45 minutes), but not much else to do in the evenings—no pool tables, game rooms, or late-night hangouts. The Conrad Spa, however, was incredible and easily the highlight of our trip. It’s beautiful, peaceful, and made the stay feel worthwhile. Overall, Hilton Tulum is a gorgeous property and a good choice for a calm, spa-focused escape—but if you're looking for better service, cooler pools, or more to do at night, this may not be the right fit.

Devan Nance

Carlos was an outstanding server! He was attentive without ever being intrusive, and he made sure everything we needed was taken care of right away. His friendly attitude and warm personality made the meal even more enjoyable. He knew the menu well and gave great recommendations that we really enjoyed. The service felt genuine and professional from start to finish. We truly appreciated his hospitality and would be happy to be served by Carlos again anytime!

Gen Ramolete

It was my first time in Tulum, Mexico. Our room was beautiful and the food was great quality. The Enclave Lounge was amazing and just peaceful & filled with great tapas & drink options. Consuelo was sweet and accommodating. My favorite part was the pools and the beach. I loved watching the sunrise and the bike tour with Daniela was great. Just overall experience was fantastic!

Israa Yousef

Disappointing Stay – Definitely Not What We Expected We were really looking forward to a relaxing and enjoyable vacation, but unfortunately, this resort fell far short of our expectations. The biggest letdown was the food — it was honestly one of the worst dining experiences we’ve had at any resort. Most of the dishes were bland and lacked real flavor. Even the desserts and ice cream, which looked appealing, had no taste. The coffee was also undrinkable. Service overall was very inconsistent. While some of the waiters were genuinely kind and helpful, many of the staff seemed uninterested and unwelcoming, which made the atmosphere feel cold and uninviting. The resort itself was also underwhelming. There were very few activities, and the entertainment was nearly nonexistent. We were hoping for a lively, engaging experience — but it was the opposite. It felt dull and uneventful. To top it off, the resort is seriously overpriced. The quality of food, service, and amenities does not reflect the rates they charge. We expected a luxury experience but received something far below that standard. What was meant to be a memorable and relaxing trip ended up being a disappointing experience. Unfortunately, we wouldn’t recommend this resort — it’s simply not worth what you pay.

Jimmy Shutt

This place was absolutely gorgeous incredible. The whole place is beautiful and the staff are fantastic! Everyone was so happy and helpful. Service was fast and it wasn’t difficult to get any reservations. We have been to lots of all inclusive resorts in Mexico and this one was one of, if not the best. My 17 year old daughter and 12 year old son absolutely loved the kids and teens club they didn’t want to leave and Belle who works there is absolutely wonderful! No complaints, I would definitely recommend.