Hotel Xcaret Mexico

Connie Vacalares

I have to say that this was one of the beautiful resort to be especially during the Day of the Dead festival. It was one for the books and a well themed resort I've been so far. The hotel was not cheap I should say, we decided to stay for 8 days to experience all their fun inclusive activities staying in their hotel. The restaurants and the food. I can give it a 3. 5 star ratings for the reason that I'm not a local. The food heavily leaned more on Mexican food. I do understand that they run with a theme. The option for a variety (for International offerings) was so scarce and 8 day stay was just turned out boring and tiring for us. But I have to give credit for the quality of the food they served. Service and amenities were definitely 4 stars. The resort was beautiful but what makes it special were the fabulous staffs you meet especially in the restaurant. Our housekeeper was by rotation I guess, and notes we left for request was amiss most of the time so we ended up calling for requests. I also have to give you a heads up about alcoholic drinks in room. You won't get it except for local beers in the fridge that they stocked up everyday. For Cocktails or hard drinks you need to go to the bars. It was one of the downside if you've experience a different kind of set up with other resorts, which was the case for us. Entertainment was close to nothing. After 6 pm, the entertainment you can get were from the restaurants who played live music while dining. There's a restaurant that becomes a club after 11 but not much fun. Pretty much the stay was worth it because the whole place was breathtaking with the Fun Inclusive activities they offer. If you are not a local, once is enough considering the price for staying was beyond our usual budget for even an all inclusive unless you'll fall for the time share which they will aggressively offer the moment you checked in. You just have to be firm and resolute. Other than that, it was still a fun and unique vacation experience we had.

Eliahu Salpeter

Worst Value for Money – Very Disappointed I stayed at Hotel Xcaret and left feeling completely let down. For a price of around $1400 per night, you'd expect exceptional service and quality — unfortunately, this hotel delivers neither. The rooms are poorly maintained and far from what you’d expect at this price point. They advertise 24/7 room service as part of the all-inclusive package, but good luck actually getting anything delivered. Most of my requests were ignored or simply never arrived. If you’re hoping for a peaceful, relaxing stay — forget it. The hotel hosts loud, disruptive shows late into the evening, making it nearly impossible to sleep, even if you're in your room trying to rest. Honestly, for $300 a night, this place might be considered decent, but for what they’re charging, it’s an absolute joke. I feel cheated and genuinely want my money back.

Justin Paquette

Hotel Xcaret Mexico is an outstanding resort and a wonderful option for those with families. The facility is clean, safe, stunningly beautiful and the staff is wonderful. The food options are plentiful and the food was great! (some sit-down options require reservations btw) and the buffet options are great for quick meals. The pools are outstanding and the river is fun to explore as a family. For adults, the pool-side bars are excellent. It's hard to overstate how great it is to have the 3 park options 10 minutes away by free shuttle. Absolutely wonderful. And Xel-Ha is an hour away and worth the shuttle ride. Two minor "watch outs" for those with young children (under 12 for example): 1. The rooms can be a bit noisy. The doors are heavy but aren't "quiet close" - they slam easily and loudly, and the hallways echo. So for children that go to bed early, there is a lot of noise from the hours of 9-11 as people wander, return from dinner, etc. And vice versa - hallway noise, door slamming, etc. starts again early. 2. There aren't really evening activities for kids who aren't teenagers and who can go to the "Kids Club" or whatever.

Mark Johnson

The hotel itself is amazing. Food is incredible as well as the rooms. Be warned though, if you have more than 1 room booked you will not be close to each other. We had 5 rooms and they placed us in different buildings and being this is a large hotel, it was very inconvenient. We complained to the front desk and were told there was nothing they could do as it was all based on availability. I was given this same answer when I complained to guest services after we returned home. Really guys?? You can’t figure out what every other resort has managed to do? Of course it’s based on availability but with a little bit of planning and foresight you can make this happen. Surprisingly poor excuse by an otherwise really great hotel. Figure it out guys!

Snow Lee

The housekeeping AND room service was just HORRIBLE. The front desk and tour desks are very disorganized. Our room was constantly not cleaned until well past 5pm. Today, it is 6pm, housekeeping came only AFTER I repeatedly requested for it. We have dinner reservations and we do NOT have clean towels or soap to freshen up. Upon checkin, we were repeatedly encouraged to use WhatsApp to request for any type of service. Well, our requests for dinner reservations, tours, room service, repair phone, broken light switch (came back to a dangling light switch in the bathroom), additional comforter, additional hair conditioner, snack, water, sodas. Someone was answering and asking clarifications, than out of the blue, BEFORE anything was confirmed or acted on, it was dead silence, nada. After much effort, finally the phone got fixed, so now we are able to at least request for services by phone, which were usually met rather promptly. When we went to the lobby to confirm our tour reservation and airport transportation, we were literally given the run around to 4 departments, eventually back to the first department. So ridiculous. Everyone points their fingers at the other. One supervisor, Cecilia stepped up and helped us, but only to find out at the end that transportation was actually arranged (most likely via my WhatsApp request, but never acknowledged or received a confirmation), and for the tour, contrary to the instructions via WhatsApp, we didn't need to pay at the front desk, it should have been automatically charged to our room! Almost all requests is a process and takes much effort, everything in respective to services inside the room takes a lot of time and effort. So inefficient!! On the good side, the hotel grounds are absolutely gorgeous, food is excellent, restaurant staff is friendly and nice. The pools, rivers, beach and activities within the hotel itself is a lot, not to mention all the inclusive parks!! The terrible service for the rooms, and the horrendous effort to get reservations and service really makes me want to think twice, make 3 or 4x if I want to come back, especially at the price tag! Services is less than 1 star!