Hotel Xcaret Mexico

julie mcnair

This was the most amazingly beautiful resort we have ever been to! Cannot be compared to any other all inclusive. No detail is missed in design and decor and landscaping. Every pool is special and different. The lagoon flows through the resort, lots of beach areas, caves and unique swimming. Visually stunning. Great service and lots of top notch dining options. I would recommend to anyone and can't wait to return.

John Facey

If you are an American family do not come here. Racism, theft, and hate from staff. Where do I begin??? At arrival my daughter’s backpack was loaded onto the luggage cart. It never arrived, I went to concierge daily for any kind of help only to deal with cover up from the theft and playing dumb. Allen who is pictured in this review was the nastiest of the staff. He mocked an English family whom was in line before me about an issue their daughter was having than when I asked him about getting some help his response was “what do you want me to do about it “ you could feel his hatred toward my race in his tone and delivery. The food was absolutely terrible, i have never had such disgusting Mexican food in my life. Even my kids would leave their first plate full. It was damn near impossible to find any water on the premises and room service would not answer the phone 90 percent of the time. When they would answer they would take the order and never arrive. Evelyn the night supervisor whom we found helpful on day 4 or 5 helped us with water and towels, she was helpful but Jose the day supervisor never even acted interested in helping recover my daughters backpack and belongings that they stole from us. If you are an American keep your family and your bank account safe by avoiding this atrocity of a “resort”. I had to wait to leave this review til safely at the airport to ensure we weren’t targeted even more than we had already been.

Connie Vacalares

I have to say that this was one of the beautiful resort to be especially during the Day of the Dead festival. It was one for the books and a well themed resort I've been so far. The hotel was not cheap I should say, we decided to stay for 8 days to experience all their fun inclusive activities staying in their hotel. The restaurants and the food. I can give it a 3. 5 star ratings for the reason that I'm not a local. The food heavily leaned more on Mexican food. I do understand that they run with a theme. The option for a variety (for International offerings) was so scarce and 8 day stay was just turned out boring and tiring for us. But I have to give credit for the quality of the food they served. Service and amenities were definitely 4 stars. The resort was beautiful but what makes it special were the fabulous staffs you meet especially in the restaurant. Our housekeeper was by rotation I guess, and notes we left for request was amiss most of the time so we ended up calling for requests. I also have to give you a heads up about alcoholic drinks in room. You won't get it except for local beers in the fridge that they stocked up everyday. For Cocktails or hard drinks you need to go to the bars. It was one of the downside if you've experience a different kind of set up with other resorts, which was the case for us. Entertainment was close to nothing. After 6 pm, the entertainment you can get were from the restaurants who played live music while dining. There's a restaurant that becomes a club after 11 but not much fun. Pretty much the stay was worth it because the whole place was breathtaking with the Fun Inclusive activities they offer. If you are not a local, once is enough considering the price for staying was beyond our usual budget for even an all inclusive unless you'll fall for the time share which they will aggressively offer the moment you checked in. You just have to be firm and resolute. Other than that, it was still a fun and unique vacation experience we had.

Gabriel Heredia

To preface, my rating is not due to the staff, who were incredibly kind and helpful throughout our entire trip. The management is to blame for not planning correctly. My experience here began with a 2 hour long wait at the check-in desk. After check-in, we were brought to our room. At our room, we we were told we were unable to use the pool right outside of our room, which we paid extra to have, due to construction scaffolding being around the area. The owners or management of the hotel opened the part of the hotel we were staying in far too early. Also in the room, our mini at was only ever stocked once. Water was provided that time, which was necessary for the humidity in the area. After, we would have to consistently ask for the minibar to be refilled, which was never done ever again during our stay. Also, there were water slides which we weren't able to use until our last day of our stay. While I overall enjoyed my experience, the issues don't make me want to return to this hotel on my next visit even with the area hopefully being repaired in that time.

Abby M

We were there last year and without a doubt it was amazing! an incredible hotel and staff. Everything was amazing. On our checkout 2 employees approached us,they offer a discount for us to be back.(never mention it was a timeshare or that we have to join a 90 minute presentation) they told us it was gonna be the same that we got that time so without a doubt, we accept it and pay for it in full. We come back last week and to our surprise they had a one bedroom with one bed for three adults and two kids obviously that’s not what we pay for so after looking for about an hour, they found a room with two beds, but we had to pay an extra $1100. Obviously we did not accept it because we made the reservation nine months in advance and we paid for the extra adult. We had to wait more time and he spoke with the supervisor and miraculously he found a room with two beds as we had requested since booking nine months ago. But keep in mind check is at four. We got there at six. We finally got our room at 8 PM. We attend the presentation the next day in which the employees from the timeshare are very very, very, very persistent after we told him since the beginning that we’re not interested they kept trying and pushing it and pushing. Finally, they got that we were not interested at all so they let us go. Sadly, the service was not the same. Even to pick up the call from room service they were taking a very long time even several calls had to be made so they would answer. This makes me think that they have a group chat in which they communicate among the employees about who gets the timeshare and who doesn’t because after you do not get the time share, they do not care to provide anymore. A Good customer service. So it’s a shame that’s such a beautiful place, hotel and location won’t make you go back because they’re only interested in first time visitors or clients or expected timeshare buyers, because only then you will get the exceptional service.