Hotel Xcaret Mexico

Stephanie Garcia

Earned this trip through my company. Have never stayed in an all-inclusive, nor have I been to Mexico before this trip. Went with just my husband. Checked in on Monday, 2Dec by a gal with a terrible cold, I felt badly for her, but man, she was not with it. She told us "go left, left, down, straight, left, right, right, left to get to your room." No map, just confusing directions. Not a shocker, we could NOT find our room, no signs to tell us where our building was, nothing, we wandered, starving, after 15 hours of travel, for almost a half an hour. Finally found our room, luckily the bellhop arrived with our bags at the same time, because our bracelets didn't work to open the door. Had to go all the way to the lobby and wait in line to get our bracelets activated properly. Not a smooth start to our stay at all, and easily avoidable. There wasn't clear info on when restaurants opened and closed, so when we were getting our bracelets fixed, we went to concierge and were directed to a restaurant at 6:10p, headed there only to find they were closed until 7p. Again, avoidable and frustrating. We ordered room service at 10:10p on Wednesday night, wasn't given an estimated wait time, called at 11:45p to see what was going on with the order, put on hold forever, told we'd get a call back, and at 12:03a, was called told there was a "system malfunction," and our order was never processed...so we went to sleep hungry at an all-inclusive resort. So while the resort has the potential to be excellent, our stay didn't live up to the standard we were both hoping for and expecting. Last piece that as a woman I find frustrating is that I earned this trip, it was booked in my name by my company, only my contact information was provided, but my husband was always who they deferred to, and the after-stay survey was addressed to my husband, even though it was sent to my company email address.

Giacomo Arcaro

Spending an entire year at Hotel Xcaret Mexico has been nothing short of a dream come true. This is not just a hotel; it’s a 6-star sanctuary where luxury meets natural beauty, creating an unparalleled experience that’s impossible to forget. The service is beyond impeccable—every staff member is genuinely committed to ensuring you feel like royalty. From the warm welcomes to the attention to detail, it’s clear that hospitality is an art they’ve mastered. The restaurants are equally stunning, offering a diverse range of world-class cuisine. Each meal feels like a curated journey through flavors, with fresh ingredients and expert chefs delivering perfection every time. The property itself is a heavenly oasis. Surrounded by lush greenery, crystal-clear rivers, and breathtaking views, it feels like stepping into another world. Whether you’re relaxing by the infinity pools, exploring the eco-parks, or simply enjoying the serenity of your suite, every moment feels like magic. Spending a record year here has given me a deep appreciation for the uniqueness of this place. Hotel Xcaret Mexico isn’t just a destination—it’s a lifestyle, an escape, and a masterpiece. I can’t recommend it enough for anyone looking to experience the pinnacle of luxury and tranquility.

Carlos Vides Advisor Academy

This resort is a beautiful place to visit, but it has both positive and negative aspects. **Positive aspects:** Families with young children can have a lot of fun. 👨‍👩‍👧‍👦 The food is great. 🍕 - Access to parks is included in the package. 🏞️ **Negative aspects:** - It is a timeshare, and they are not upfront about this. ⚠️ - Their transportation policy is the worst I have ever encountered. 😡 - Their internal communication is non-existent. We reported a water leak in our room on three separate occasions, and it was not fixed until the fourth time we reported it and after two hours of arguing. 😤 We were moved to another room. 🧳 I got sick with a stomach virus for two days, even though I was not drinking alcohol. 🤢 There were a few other families who were also sick. 😷 Their transportation policy is very confusing and can lead to unexpected expenses. 💸 - It is a very expensive timeshare. 💰 - If you buy it, you are obligated to visit their park every year. 📅 We will not ever go back to this place 🙅‍♀️

Andrew Royer

A truly massive hotel that includes connections to tremendous experiences for casual to extreme enthusiasts. The food is very good and the staff are incredible in making sure your stay is perfect. Highly recommended visiting here more than once!

Monica Cordova Rivera

Rooms were very nice, resort nice. Big. Checkin was not good. No one shared app info, maps, reservation info or how to do it. We had to keep asking. Making reservations for anything was impossible. Concierge did not even try to offer other options. Nothing. Loud hallways at night . People try to sell you stuff- I refused. I wouldn’t pay this Amt of $$ to stay here ever again.