Iberostar Waves Tucan

Maud Fa

Check-in: The process was underwhelming and took far too long—40 minutes for two rooms. There was no map or welcome drink, which would have been a nice touch. Bedroom: The rooms had several issues. A constant sewage smell in the bathroom was unpleasant and inconvenient. The promised room umbrella was missing, and everyone in our group got locked out of their rooms a day before check-out—an infuriating experience, especially after returning from swimming. Additionally, the lack of power outlets near the bed or bedside tables was a notable inconvenience. Food: Breakfast offerings were lovely with great variety, but closing at 10 AM felt too early for a vacation setting—10:30 would be more reasonable. Gluten-free signage needs improvement as we had to ask for clarification daily. Activities: The resort offered a fantastic variety of activities, but more paid options would be a welcome addition. The jungle area with animals and decorations was a highlight. However, the poolside music was excessively loud, making it hard to relax, even when sitting far away. Overall: We had a wonderful time, thanks to the amenities, clean spaces, the pool area, beach access, and warm weather. We appreciated the resort’s commitment to sustainability and the outstanding Christmas spread and dinner. The staff were consistently friendly and helpful, but addressing the outlined issues would make the experience even better.

Aline Kirsch

We spent the day at the hotel (we purchased a day pass that included a Balinese bed). We arrived at 9 am, checked in, and went for breakfast. The breakfast was very good! Great variety and everything fresh! The hotel itself is beautiful, with a stunning pool, gorgeous beach, and plenty of activities happening. However, the food overall was disappointing. Breakfast was good, but everything else fell well below expectations. The lunch was very simple and felt industrialized — instant mashed potatoes, pre-made desserts, limited options, and nothing flavorful. It was great to spend the day, but I wouldn’t stay for a whole week.

Matt Homulos

The location offered a strong assortment of food and services in the form of excursions. Given the cost to attend, it is very fair. The services, in the form of housekeeping and general hospitality, is quite good. The only major complaint to mention is the beach — not the poor state of it, but rather, the lack of any sort of wave management. The waves come in heavy sometimes. This resort is absolutely a great destination for families as well. Rooms are a good sizes with a good choice of views. For myself, getting greeted by monkeys (Howler Monkeys)every morning was a nice touch. Jan from reception was excellent, he was very polite and genuine.

Jennifer Regina

We had an amazing time at this resort. The location is perfect, right on the beach and a short ride to the center of Playa del Carmen. The rooms are clean and comfortable, the food is plentiful and high quality, and the landscaping is lovely. The resort maintains the feel of a jungle, and the wildlife is respected and well cared for. If you are here for a longer stay, I would recommend taking at least one tour to the local historic and natural sites and grabbing a cab to Quinta Avenida for some shopping and a flavor of the local culture. I also tried to give the servers and housekeepers tips (40 or 50 pesos) at every opportunity, as they work very hard to make sure the guests are well taken care of.

Mitch Cromwell

We really enjoyed are stay , service was excellent resort was beautiful a lot of fun activities were planned so there was always something fun and entertaining to do. Beach was also beautiful spot we walked the whole beach and we definitely had the best spot lots of shelters from the sun witch was nice when walking the beach noticed a lot of the other resorts didn’t have any. If I had any constructive criticism the food gets a bit repetitive but the Japanese restaurant was 10/10 experience amazing service and good overall very good experience thank you Jan and the rest of the staff for talking such good care of us !