Iberostar Waves Tucan

Cameron Mccallon

We were super excited about staying here based off of most of the reviews we read but were quickly disappointed upon arrival. It started off with the food being horrible almost all the way around, everything (even the restaurants) were buffet style, which was generally cold/old food. They didn’t do reservations and although during the week that wasn’t much of an issue you would have a 30-45 minute wait Friday-Sundays Especially when groups of 20+ divers would be there. The WiFi/cell service is horrible. The A/C in the rooms was horrible. The beach is pretty but it’s extremely rocky. No TVs anywhere except the room, expensive sunglasses were stolen from our room. No plug ins by the bed. If anyone smokes outside the smell comes into your room (the guy below us smoked like a freight train and we constantly were smelling it inside with the door closed) The wait staff obviously wants tips but the front desk rarely had change to break big bills. The waiter with a limp (I would know his name if he had been wearing a name tag) gave okay service the first night at the steak house but I didn’t have small bills to tip and the next 2 times we went he only brought our drinks in the beginning, never refilled them and basically ignored us. The location of the resort was beautiful, Pepe the parrot in the front was so sweet, snorkeling by the dock was nice and the taco stand by the lunch buffet was the best food we had the whole time we stayed.

Mika N

Hi guys, the holiday was perfect. We had a great time. We would love to come back. The entertainers were super friendly and always in a good mood. They came up with lots of different activities and there was always plenty of variety. Special thanks go to Issac.

Mayra R.

The hotel has the potential to be great, all that it lacks is customer service. At times you will receive good service but most of the time there is no service at all in the buffets or bars. There is also no service at the pool or beach. FYI- Because there are two hotels in one you have to be going for food and activities from one hotel to the other. Room -The room was very spacious, only downside was the temperature in the room is locked and cannot be set cooler. Restaurants are not that good, the steakhouse has no steak only pork, it did have vegan options. Beach and pools- the beach was amazing and the pool is very big with a beach walk-in which is great for kids. There are plenty of chairs/lounge. The kids pool was also very fun (note there is only one). Spa - we got a couples massage and it was SPECTACULAR. The spa has sauna, steam room with mint, massage showers and a pool with different areas you can massage. WE LOVED IT!

Stephanie Turner

The food, service and overall experience was brilliant. Have no faults or problems whatsoever. Would recommend this hotel to everybody. They are so accommodating and helpful. Have had a wonderful holiday here and will be returning. Many thanks to Jan and his team. Cannot fault them at all.

lynn dupuis

This is our first time here and are truly impressed. The service has been absolutely top notch. Cesar at the front desk has been wonderful and has been there to answer all of our questions. He has helped us plan our day trips and given us lots of helpful tips for the area. The service and maintenance around the hotel is exceptional. The food has been great too with lots of variety. The rooms can use a little freshening up. Beach is great. So glad we chose this hotel.