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    Back   Home     Destinations     Caribbean     Mexico     Hyatt Zilara Cancun

Located In: Mexico

Hyatt Zilara Cancun

Google Logo 4.6 Google reviews (3847)
Best Price From £2049.00pp
Feb 2026
£2069 pp
All Inclusive
Mar 2026
£2109 pp
All Inclusive
Apr 2026
£2049 pp
All Inclusive
Overview
Accommodation
Facilities
All-Inclusive
Dining
Hotel Reviews
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Overview

Overview

Wake up in paradise as you watch the sunrise over the Caribbean Sea at the 5-star Hyatt Zilara Cancun. Located directly on the shores of a white sandy beach in Mexico, this fabulous adults-only resort offers impeccable service from your sun loung...

Wake up in paradise as you watch the sunrise over the Caribbean Sea at the 5-star Hyatt Zilara Cancun. Located directly on the shores of a white sandy beach in Mexico, this fabulous adults-only resort offers impeccable service from your sun lounger. Enjoy a game of beach volleyball, a relaxing yoga session or an energising workout at the state-of-the-art Sky Gym. The sensational Hyatt Zilara Cancun invites you to indulge in massages on the beach, delicious gastronomy, captivating entertainment and live shows, and of course, unforgettable holiday fun.

How far is the nearest beach?

Hyatt Zilara Cancun boasts a stunning location beside the beach.

Distance from resort centre

A variety of shops, restaurants, cafés and bars can be found within a short walk of Hyatt Zilara Cancun

Distance from airport

Cancun International Airport is approximately 21km away from Hyatt Zilara Cancun.

Pools
Restaurant
Gym
Beach
Golf
Spa
Wifi
Adults-Only
Bar
Parking
Restaurant
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Accommodation
Junior Suite King
  • Furnished terrace with hammock and ocean view
  • King-size bed
  • Double hot tub
  • Bathroom with rainfall shower and luxury amenities
  • Television
  • Telephone
  • Work desk
  • Free Wi-Fi
  • Air conditioning
  • Special welcome drink
  • Minibar restocked daily with water, beer, soft drinks and snacks
  • Nespresso coffee maker
  • Bathrobes
  • Hairdryer and hair straightener (upon request)
  • Safe
  • Iron and ironing board
  • Evening turndown service
Ocean View Junior Suite Double
  • Furnished balcony with hammock and ocean view
  • 2 double beds
  • Double hot tub
  • Bathroom with rainfall shower and luxury amenities
  • Television
  • Telephone
  • Work desk
  • Free Wi-Fi
  • Air conditioning
  • Special welcome drink
  • Minibar restocked daily with water, beer, soft drinks and snacks
  • Nespresso coffee maker
  • Bathrobes
  • Hairdryer and hair straightener (upon request)
  • Safe
  • Iron and ironing board
  • Evening turndown service
Oceanfront Luxury Suite King
  • Wraparound furnished balcony with hammock and panoramic ocean views
  • King-size bed
  • Double hot tub
  • Bathroom with rainfall shower and luxury amenities
  • Television
  • Telephone
  • Work desk
  • Free Wi-Fi
  • Air conditioning
  • Special welcome drink
  • Minibar restocked daily with water, beer, soft drinks and snacks
  • Nespresso coffee maker
  • Bathrobes and slippers
  • Hairdryer and hair straightener (upon request)
  • Safe
  • Evening turndown service
  • Exclusive access to Zen Water Journey (once per stay, reservation required)
  • Connecting rooms available
Ocean View Swim-Up Suite King
  • Direct access to semi-private pool
  • Split-level
  • Furnished balcony with hammock and ocean view
  • King-size bed
  • Double hot tub
  • Bathroom with rainfall shower and luxury amenities
  • Television
  • Telephone with complimentary unlimited domestic and international calls
  • Work desk
  • Free Wi-Fi
  • Air conditioning
  • Special welcome drink
  • Minibar restocked daily with water, beer, soft drinks and snacks
  • Nespresso coffee maker
  • Bathrobes and slippers
  • Hairdryer, hair straightener and iron
  • Safe
  • Evening turndown service
  • Exclusive access to Chef’s Plate gourmet restaurant (oncer per stay, reservation required)
Presidential Suite
  • Expanded terrace area with patio furniture, hammock and ocean view
  • Spacious bedroom
  • Living room
  • Dining room
  • Double hot tub
  • Bathroom with rainfall shower and ocean view
  • Luxury bathroom amenities
  • Television
  • Telephone with complimentary unlimited domestic and international calls
  • Work desk
  • Free Wi-Fi
  • Air conditioning
  • Special welcome drink
  • Minibar restocked daily with water, beer, soft drinks and snacks
  • Nespresso coffee maker
  • Bathrobes and slippers
  • Hair straightener
  • Safe
  • Evening turndown service
  • Reserved exclusive beach cabana (amenities not included)
  • Exclusive access to Chef’s Plate gourmet restaurant (oncer per stay, reservation required)
  • Connecting rooms available (subject to availability)

Facilities

Facilities

  • Infinity swimming pool
  • Restaurants
  • Bars and lounges
  • Sky Gym
  • Spa (local charge)
  • Sauna room
  • Steam room
  • Yoga
  • Pilates
  • Scuba demonstration lessons
  • Non-motorised water sports
  • Water aerobics
  • Water volleyball
  • Ping-pong
  • Trivia
  • Spanish classes
  • Culinary classes
  • Nightly live entertainment (including cultural performances and themed parties)
  • Beauty salon (local charge)
  • Alchemy workshop (local charge)
  • Pool/beach cabanas (local charge)
  • Ballroom
  • Free parking
  • Concierge
  • Meeting rooms and facilities
  • Wedding and event services

*Please note that charges may apply to some activities and for the use of some facilities.


All-Inclusive

All-Inclusive

The Hyatt Zilara Cancun all-inclusive package includes the following:

  • Unlimited dining at a range of restaurants
  • Unlimited alcoholic and non-alcoholic beverages and snacks served at lounges and swim-up bars
  • In-room minibar restocked daily
  • Non-motorised water sports
  • Unique daytime and nightly activities
  • Evening entertainment featuring live music and performances
  • Access to the fitness centre, land sports, water sports and infinity pool
  • Beach butlers
  • Romance concierge
  • Poolside and oceanfront beach cabanas
  • Wi-Fi

Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.


Dining

Dining

Asiana

  • Asian fusion cuisine cooked in traditional teppanyaki style
  • Serves dinner
  • Dress code: Casual-formal

María Maríe

  • Regional and national cuisine
  • Serves dinner
  • Dress code: Casual-formal

Cantina La Adelita

  • Mexican cuisine
  • Serves dinner
  • Dress code: Casual-formal

Chef’s Plate

  • Multi-course meal of haute cuisine
  • Serves dinner
  • Reservations required
  • Dress code: Casual-formal

Spice

  • Buffet dining with diverse theme nights
  • Gourmet cooking station
  • Serves breakfast, lunch and dinner
  • Dress code: Dry casual at breakfast and lunch, casual-formal at dinner

Punta Vista

  • Seafood prepared in a Caribbean fusion style
  • Serves breakfast, lunch and dinner
  • Dress code: Dry casual at breakfast and lunch, casual-formal at dinner

Casa Del Café

  • Gourmet urban-style café
  • Serves pastries, desserts and ice cream
  • Dress code: Dry casual

Habaneros

  • Serves pizzas, hamburgers and hot dogs
  • Dress code: Dry casual/swim attire

24-hour in-suite dining with chef’s specialties and romantic moonlit dinners are also available.


Hotel Reviews
Google Logo 4.6 Google reviews (3847)
Tricey
**NOT RECOMMENDED** Where do I even begin? Our experience started off on the wrong foot from the moment we checked in. We had reserved a butler suite in advance, only to be told upon arrival that our room wasn’t available and we’d be downgraded. No explanation, no apology—just a take-it-or-leave-it situation. Frustrated and feeling like we had no choice, we accepted. When we got to the downgraded room, it looked nice at first glance—but that was about the only positive. The room smelled strongly of mildew, the floors were dirty, and to make matters worse, we were placed near a broken elevator that beeped and buzzed all day long. The next day, we were told we had to check out of that room at 11 a.m. and wait until 4 p.m. for our original suite to be ready. Five hours of inconvenience with nowhere to relax—completely unacceptable for guests who paid for a premium experience. Even then, the room wasn’t ready until almost 5:30 p.m. Once we finally got into the butler suite, it was beautifully designed—but again, we dealt with the same mildew smell and no real resolution from the staff. And as for the butler service? It was basically non-existent. We had to chase down every little thing ourselves. The food throughout the resort was underwhelming. While they offered a variety of dining options, the flavor and authenticity just weren’t there. It was clearly catered toward tourists and lacked any real Jamaican essence. We ended up venturing off the resort and enjoying local spots recommended by natives—which turned out to be the highlight of the entire trip. Honestly, I have no idea how this resort continues to be rated so highly. Our experience was incredibly disappointing and made what should have been a relaxing getaway feel stressful and frustrating. I would absolutely NOT recommend this resort to anyone.

Apoorva P
We had an amazing experience during our stay at Hyatt Zilara. The room had the ocean view and was spacious with a jacuzzi inside. The amenities were amazing - There were smoothies in the morning, coconut water and cabanas during the day and cultural dances/fiesta in the evening. There were 4-5 restaurants to choose where to eat. The staff was extremely helpful and tried to cater to our every need. The only downside of this place was that there weren’t any vegan options. Given the heavy price we payed for the room, we were not expecting this. We were pointed to fruits when we asked. The staff tried to make us a dish or two at most places we went to after waiting/asking them - But the wait was really long and the food was really basic (Atleast 30 minutes wait after you find the chef). Imagine paying for an all inclusive resort where others have 100+ food options (healthy and protein based) whereas you scramble for one or two. I want to call out that I informed the resort well in advance about my dietary restriction and the cook/chef/manger promised to make a vegan dinner - but did not reply to me and couldn’t be reached on that day. What a bummer! Also, the coffee shop was a nice to have but again zero vegan options :/

Christopher Sund
We stayed at Hyatt Zilara Cancun in March during St. Patrick’s Day. We have stayed at Hyatt Zilara Montego Bay and enjoyed it so we decided to try the Cancun location. The staff and service was excellent. The food quality is very high along with the cocktails they serve. They even have a craft cocktail lounge as well. We went to the Zen Spa and Hilda did a great job of taking us through the water therapy. Then we ended with a couples massage by the beach. We really enjoyed our stay and will be returning.

Julie Boogher
Just got home from Cancun, we stay at Hyatt Zilara for the last 15 years or so. The day we left, they were closing for remodeling. It is time for an update which we are excited to return next year to see what they have done. We LOVE this resort for the quaint and friendly service. The Hyatt is VERY LUCKY to have such outstanding employees, like Ligia who has been with the company for 20 years.And Ivan, I'm sure he has been with Hyatt for 20 years or so. The staff and the food are the top two reasons we always return. Thank You So Much for always making my vacation one to remember. PS- I hope they get rid of those bowl sinks in put a regular sink in the bathrooms :)

Jen Cortez
Just returned from a weekend at Zilara after a stay at Ziva two months ago. Comparing the two, Zilara has soooo much room for improvement. For the same price, I don't mind staying somewhere with kids if I get a better experience overall. No butler? I was most surprised and really dissapointed at how the food options compared among both Hyatt properties. Zilara buffet was really lacking. Outside, there were no food carts offering fresh snacks or specialty drinks. After hanging out at the beach and pool all day, the poolside restaurant wouldn't seat us at 4pm. We ended up having a late lunch at the sad, stale, indoor buffet. That said, my massage on the beach with Alex... 5 stars! One of the best massages I've had in Mexico over the years. Thanks to Bryan for arranging everything.


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BEST PRICE FROM Flight & Hotel
£2049pp
Feb 2026
£2069pp
All Inclusive
Mar 2026
£2109pp
All Inclusive
Apr 2026
£2049pp
All Inclusive

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