Overview
Wake up in paradise as you watch the sunrise over the Caribbean Sea at the 5-star Hyatt Zilara Cancun. Located directly on the shores of a white sandy beach in Mexico, this fabulous adults-only resort offers impeccable service from your sun loung...
Wake up in paradise as you watch the sunrise over the Caribbean Sea at the 5-star Hyatt Zilara Cancun. Located directly on the shores of a white sandy beach in Mexico, this fabulous adults-only resort offers impeccable service from your sun lounger. Enjoy a game of beach volleyball, a relaxing yoga session or an energising workout at the state-of-the-art Sky Gym. The sensational Hyatt Zilara Cancun invites you to indulge in massages on the beach, delicious gastronomy, captivating entertainment and live shows, and of course, unforgettable holiday fun.
How far is the nearest beach?
Hyatt Zilara Cancun boasts a stunning location beside the beach.
Distance from resort centre
A variety of shops, restaurants, cafés and bars can be found within a short walk of Hyatt Zilara Cancun
Distance from airport
Cancun International Airport is approximately 21km away from Hyatt Zilara Cancun.
![Pools]( "Swimming Pool")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Gym]( "Gym")
Gym
![Beach]( "Beach")
Beach
![Golf]( "Golf Courses Nearby")
Golf
![Spa]( "Spa")
Spa
![Wifi]( "Free Wi-Fi")
Wifi
![Adults-Only]( "Adults Only")
Adults-Only
![Bar]( "Bars and Lounges")
Bar
![Parking]( "Free Parking")
Parking
![Restaurant]( "All-Inclusive")
Restaurant
Junior Suite King
- Furnished terrace with hammock and ocean view
- King-size bed
- Double hot tub
- Bathroom with rainfall shower and luxury amenities
- Television
- Telephone
- Work desk
- Free Wi-Fi
- Air conditioning
- Special welcome drink
- Minibar restocked daily with water, beer, soft drinks and snacks
- Nespresso coffee maker
- Bathrobes
- Hairdryer and hair straightener (upon request)
- Safe
- Iron and ironing board
- Evening turndown service
Ocean View Junior Suite Double
- Furnished balcony with hammock and ocean view
- 2 double beds
- Double hot tub
- Bathroom with rainfall shower and luxury amenities
- Television
- Telephone
- Work desk
- Free Wi-Fi
- Air conditioning
- Special welcome drink
- Minibar restocked daily with water, beer, soft drinks and snacks
- Nespresso coffee maker
- Bathrobes
- Hairdryer and hair straightener (upon request)
- Safe
- Iron and ironing board
- Evening turndown service
Oceanfront Luxury Suite King
- Wraparound furnished balcony with hammock and panoramic ocean views
- King-size bed
- Double hot tub
- Bathroom with rainfall shower and luxury amenities
- Television
- Telephone
- Work desk
- Free Wi-Fi
- Air conditioning
- Special welcome drink
- Minibar restocked daily with water, beer, soft drinks and snacks
- Nespresso coffee maker
- Bathrobes and slippers
- Hairdryer and hair straightener (upon request)
- Safe
- Evening turndown service
- Exclusive access to Zen Water Journey (once per stay, reservation required)
- Connecting rooms available
Ocean View Swim-Up Suite King
- Direct access to semi-private pool
- Split-level
- Furnished balcony with hammock and ocean view
- King-size bed
- Double hot tub
- Bathroom with rainfall shower and luxury amenities
- Television
- Telephone with complimentary unlimited domestic and international calls
- Work desk
- Free Wi-Fi
- Air conditioning
- Special welcome drink
- Minibar restocked daily with water, beer, soft drinks and snacks
- Nespresso coffee maker
- Bathrobes and slippers
- Hairdryer, hair straightener and iron
- Safe
- Evening turndown service
- Exclusive access to Chef’s Plate gourmet restaurant (oncer per stay, reservation required)
Presidential Suite
- Expanded terrace area with patio furniture, hammock and ocean view
- Spacious bedroom
- Living room
- Dining room
- Double hot tub
- Bathroom with rainfall shower and ocean view
- Luxury bathroom amenities
- Television
- Telephone with complimentary unlimited domestic and international calls
- Work desk
- Free Wi-Fi
- Air conditioning
- Special welcome drink
- Minibar restocked daily with water, beer, soft drinks and snacks
- Nespresso coffee maker
- Bathrobes and slippers
- Hair straightener
- Safe
- Evening turndown service
- Reserved exclusive beach cabana (amenities not included)
- Exclusive access to Chef’s Plate gourmet restaurant (oncer per stay, reservation required)
- Connecting rooms available (subject to availability)
Facilities
- Infinity swimming pool
- Restaurants
- Bars and lounges
- Sky Gym
- Spa (local charge)
- Sauna room
- Steam room
- Yoga
- Pilates
- Scuba demonstration lessons
- Non-motorised water sports
- Water aerobics
- Water volleyball
- Ping-pong
- Trivia
- Spanish classes
- Culinary classes
- Nightly live entertainment (including cultural performances and themed parties)
- Beauty salon (local charge)
- Alchemy workshop (local charge)
- Pool/beach cabanas (local charge)
- Ballroom
- Free parking
- Concierge
- Meeting rooms and facilities
- Wedding and event services
*Please note that charges may apply to some activities and for the use of some facilities.
All-Inclusive
The Hyatt Zilara Cancun all-inclusive package includes the following:
- Unlimited dining at a range of restaurants
- Unlimited alcoholic and non-alcoholic beverages and snacks served at lounges and swim-up bars
- In-room minibar restocked daily
- Non-motorised water sports
- Unique daytime and nightly activities
- Evening entertainment featuring live music and performances
- Access to the fitness centre, land sports, water sports and infinity pool
- Beach butlers
- Romance concierge
- Poolside and oceanfront beach cabanas
- Wi-Fi
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Dining
Asiana
- Asian fusion cuisine cooked in traditional teppanyaki style
- Serves dinner
- Dress code: Casual-formal
María Maríe
- Regional and national cuisine
- Serves dinner
- Dress code: Casual-formal
Cantina La Adelita
- Mexican cuisine
- Serves dinner
- Dress code: Casual-formal
Chef’s Plate
- Multi-course meal of haute cuisine
- Serves dinner
- Reservations required
- Dress code: Casual-formal
Spice
- Buffet dining with diverse theme nights
- Gourmet cooking station
- Serves breakfast, lunch and dinner
- Dress code: Dry casual at breakfast and lunch, casual-formal at dinner
Punta Vista
- Seafood prepared in a Caribbean fusion style
- Serves breakfast, lunch and dinner
- Dress code: Dry casual at breakfast and lunch, casual-formal at dinner
Casa Del Café
- Gourmet urban-style café
- Serves pastries, desserts and ice cream
- Dress code: Dry casual
Habaneros
- Serves pizzas, hamburgers and hot dogs
- Dress code: Dry casual/swim attire
24-hour in-suite dining with chef’s specialties and romantic moonlit dinners are also available.
4.6
Google reviews (3717)
John Welty
Small quiet resort with exceptional service, food and views. It's not the most modern resort, but it's very nice. Plenty of spots to relax by the pool or on the beach. Waitstaff comes by every 5 minutes. Has a sports bar that aired all the NFL games which was a very nice surprise. If you like good food, drinks, service and peace, this is you spot!
Ramon Lugo
In this case I can only say that the staff at this hotel is outstanding, excellent treatment, incredible customer service, I loved it. Another thing is the food, I recommend it, in general the food in Mexico in general is fantastic. My only complaint is the drinks. The drinks are not good at all, I do not recommend drinking anything there. But in general we had a good time. That is why I give them these stars. Thank you for everything.
Terath Grewal
If you love LUXURY, this is not the resort for you.. If you care about cleanliness, DO NOT BOOK THIS RESORT.
Our room had stains of ketchup on the walls, the floor was dirty and all the surfaces were sticky. Even around the hotel, it is giving 3*.
Housekeeps are friendly but do not know how to clean. The pool was also dirty and covered with sand. I could also hear a male laughing to his friend about how he urinated in the pool. The clientele here reflect the state of the hotel.
For the price, I would've expected amazing service, food and general cleanliness.
Running the SW
Having visited Cancun on a number of occasions, the Hyatt Zilara is hands down the best!
The employees cater to your every need and always welcome you with a smile and greeting. They truly love their jobs and it shows in the hospitality.
All of the food locations were great but the Spice Buffet is Vegas class. Every night there is a different theme and the food is incredible. You could eat there every day and not get tired.
There is entertainment every night and if you were in Vegas, it would be expensive. Amazing performances night after night made the trip enjoyable.
The rooms might be my only complaint.....but they are getting ready for a major remodel to address that issue. Problem solved!
We are already planning our return trip - highly recommended!
Meshia Gurl
We just arrived today for an 8-night stay and note many changes to increased costs, but not sure if the quality of stay remains. My husband and I have been to this resort 5 times over several years to celebrate our anniversary.
We are so disappointed to the many changes regarding up charges to previously included amenities here. Specifically, with the cabana & seating situation around the pool and beach. For years, ALL of the cabanas around the pools & on the beach, used to be available for all guests at no extra charge. Then around 2021-2022, they started charging fees for a few select cabanas around the pool & beach. Now they charge for EVERY cabana around the pool at a rate of $60-$80 PER DAY! This is outrageous and I am so disappointed that they’ve chosen this route to hustle more money from guests that paid for an all-inclusive experience at a resort! The reason that we select an all-inclusive 4-5 star resort is for pool & beach relaxation…so why the up charge for pool seating at an all-inclusive?? Major drawback for me. My husband and I share so many good memories and visits to this resort, sadly we will not return.
Buyer Beware and Note: Cabanas and lawn chairs around pool & beach, that are closer to the water, must be reserved for additional costs DAILY (on top of the expense of staying here). The “free chairs” (which are not good seating in comparison) are secluded in back rows and you must get up early to get one.
Many guests have an issue with this and Hyatt needs to get their act together (many of us will not return). As another reviewer mentioned, this particular hotel is already priced in the higher range and no other all-inclusive hotels are subjecting their guests to up-charged seating around the pools & on the beach!!!
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