Overview
Wake up in paradise as you watch the sunrise over the Caribbean Sea at the 5-star Hyatt Zilara Cancun. Located directly on the shores of a white sandy beach in Mexico, this fabulous adults-only resort offers impeccable service from your sun loung...
Wake up in paradise as you watch the sunrise over the Caribbean Sea at the 5-star Hyatt Zilara Cancun. Located directly on the shores of a white sandy beach in Mexico, this fabulous adults-only resort offers impeccable service from your sun lounger. Enjoy a game of beach volleyball, a relaxing yoga session or an energising workout at the state-of-the-art Sky Gym. The sensational Hyatt Zilara Cancun invites you to indulge in massages on the beach, delicious gastronomy, captivating entertainment and live shows, and of course, unforgettable holiday fun.
How far is the nearest beach?
Hyatt Zilara Cancun boasts a stunning location beside the beach.
Distance from resort centre
A variety of shops, restaurants, cafés and bars can be found within a short walk of Hyatt Zilara Cancun
Distance from airport
Cancun International Airport is approximately 21km away from Hyatt Zilara Cancun.
![Pools]( "Swimming Pool")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Gym]( "Gym")
Gym
![Beach]( "Beach")
Beach
![Golf]( "Golf Courses Nearby")
Golf
![Spa]( "Spa")
Spa
![Wifi]( "Free Wi-Fi")
Wifi
![Adults-Only]( "Adults Only")
Adults-Only
![Bar]( "Bars and Lounges")
Bar
![Parking]( "Free Parking")
Parking
![Restaurant]( "All-Inclusive")
Restaurant
Junior Suite King
- Furnished terrace with hammock and ocean view
- King-size bed
- Double hot tub
- Bathroom with rainfall shower and luxury amenities
- Television
- Telephone
- Work desk
- Free Wi-Fi
- Air conditioning
- Special welcome drink
- Minibar restocked daily with water, beer, soft drinks and snacks
- Nespresso coffee maker
- Bathrobes
- Hairdryer and hair straightener (upon request)
- Safe
- Iron and ironing board
- Evening turndown service
Ocean View Junior Suite Double
- Furnished balcony with hammock and ocean view
- 2 double beds
- Double hot tub
- Bathroom with rainfall shower and luxury amenities
- Television
- Telephone
- Work desk
- Free Wi-Fi
- Air conditioning
- Special welcome drink
- Minibar restocked daily with water, beer, soft drinks and snacks
- Nespresso coffee maker
- Bathrobes
- Hairdryer and hair straightener (upon request)
- Safe
- Iron and ironing board
- Evening turndown service
Oceanfront Luxury Suite King
- Wraparound furnished balcony with hammock and panoramic ocean views
- King-size bed
- Double hot tub
- Bathroom with rainfall shower and luxury amenities
- Television
- Telephone
- Work desk
- Free Wi-Fi
- Air conditioning
- Special welcome drink
- Minibar restocked daily with water, beer, soft drinks and snacks
- Nespresso coffee maker
- Bathrobes and slippers
- Hairdryer and hair straightener (upon request)
- Safe
- Evening turndown service
- Exclusive access to Zen Water Journey (once per stay, reservation required)
- Connecting rooms available
Ocean View Swim-Up Suite King
- Direct access to semi-private pool
- Split-level
- Furnished balcony with hammock and ocean view
- King-size bed
- Double hot tub
- Bathroom with rainfall shower and luxury amenities
- Television
- Telephone with complimentary unlimited domestic and international calls
- Work desk
- Free Wi-Fi
- Air conditioning
- Special welcome drink
- Minibar restocked daily with water, beer, soft drinks and snacks
- Nespresso coffee maker
- Bathrobes and slippers
- Hairdryer, hair straightener and iron
- Safe
- Evening turndown service
- Exclusive access to Chef’s Plate gourmet restaurant (oncer per stay, reservation required)
Presidential Suite
- Expanded terrace area with patio furniture, hammock and ocean view
- Spacious bedroom
- Living room
- Dining room
- Double hot tub
- Bathroom with rainfall shower and ocean view
- Luxury bathroom amenities
- Television
- Telephone with complimentary unlimited domestic and international calls
- Work desk
- Free Wi-Fi
- Air conditioning
- Special welcome drink
- Minibar restocked daily with water, beer, soft drinks and snacks
- Nespresso coffee maker
- Bathrobes and slippers
- Hair straightener
- Safe
- Evening turndown service
- Reserved exclusive beach cabana (amenities not included)
- Exclusive access to Chef’s Plate gourmet restaurant (oncer per stay, reservation required)
- Connecting rooms available (subject to availability)
Facilities
- Infinity swimming pool
- Restaurants
- Bars and lounges
- Sky Gym
- Spa (local charge)
- Sauna room
- Steam room
- Yoga
- Pilates
- Scuba demonstration lessons
- Non-motorised water sports
- Water aerobics
- Water volleyball
- Ping-pong
- Trivia
- Spanish classes
- Culinary classes
- Nightly live entertainment (including cultural performances and themed parties)
- Beauty salon (local charge)
- Alchemy workshop (local charge)
- Pool/beach cabanas (local charge)
- Ballroom
- Free parking
- Concierge
- Meeting rooms and facilities
- Wedding and event services
*Please note that charges may apply to some activities and for the use of some facilities.
All-Inclusive
The Hyatt Zilara Cancun all-inclusive package includes the following:
- Unlimited dining at a range of restaurants
- Unlimited alcoholic and non-alcoholic beverages and snacks served at lounges and swim-up bars
- In-room minibar restocked daily
- Non-motorised water sports
- Unique daytime and nightly activities
- Evening entertainment featuring live music and performances
- Access to the fitness centre, land sports, water sports and infinity pool
- Beach butlers
- Romance concierge
- Poolside and oceanfront beach cabanas
- Wi-Fi
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Dining
Asiana
- Asian fusion cuisine cooked in traditional teppanyaki style
- Serves dinner
- Dress code: Casual-formal
María Maríe
- Regional and national cuisine
- Serves dinner
- Dress code: Casual-formal
Cantina La Adelita
- Mexican cuisine
- Serves dinner
- Dress code: Casual-formal
Chef’s Plate
- Multi-course meal of haute cuisine
- Serves dinner
- Reservations required
- Dress code: Casual-formal
Spice
- Buffet dining with diverse theme nights
- Gourmet cooking station
- Serves breakfast, lunch and dinner
- Dress code: Dry casual at breakfast and lunch, casual-formal at dinner
Punta Vista
- Seafood prepared in a Caribbean fusion style
- Serves breakfast, lunch and dinner
- Dress code: Dry casual at breakfast and lunch, casual-formal at dinner
Casa Del Café
- Gourmet urban-style café
- Serves pastries, desserts and ice cream
- Dress code: Dry casual
Habaneros
- Serves pizzas, hamburgers and hot dogs
- Dress code: Dry casual/swim attire
24-hour in-suite dining with chef’s specialties and romantic moonlit dinners are also available.
4.6
Google reviews (3835)
Jen Cortez
Just returned from a weekend at Zilara after a stay at Ziva two months ago. Comparing the two, Zilara has soooo much room for improvement. For the same price, I don't mind staying somewhere with kids if I get a better experience overall. No butler? I was most surprised and really dissapointed at how the food options compared among both Hyatt properties. Zilara buffet was really lacking. Outside, there were no food carts offering fresh snacks or specialty drinks. After hanging out at the beach and pool all day, the poolside restaurant wouldn't seat us at 4pm. We ended up having a late lunch at the sad, stale, indoor buffet.
That said, my massage on the beach with Alex... 5 stars! One of the best massages I've had in Mexico over the years. Thanks to Bryan for arranging everything.
Apoorva P
We had an amazing experience during our stay at Hyatt Zilara. The room had the ocean view and was spacious with a jacuzzi inside.
The amenities were amazing - There were smoothies in the morning, coconut water and cabanas during the day and cultural dances/fiesta in the evening. There were 4-5 restaurants to choose where to eat. The staff was extremely helpful and tried to cater to our every need.
The only downside of this place was that there weren’t any vegan options. We were pinged to fruits when we asked. The staff tried to make us a dish or two at most places we went to after waiting/asking them - But the wait was really long and the food was really basic (Atleast 30 minutes wait after you find the chef). Imagine paying for an all inclusive resort where others have 100+ food options (healthy and protein based) whereas you scramble for one or two. I want to call out that I informed the resort well in advance about my dietary restriction and the cook/chef/manger promised to make a vegan dinner - but did not reply to me and couldn’t be reached on that day. What a bummer!
Also, the coffee shop was a nice to have but again zero vegan options :/
Peter Haas
This was our third annual visit and we again experienced a wonderful 7 days. As usual the service by staff was the best part of our stay. We’d like to mention these people who gave us exceptional service. Ernesto, The Den; Ivan, Pool Cabana services; Janett, general & lounge area server; Spice restaurant servers Abel, Alfredo & Rossy and pool area server Reyes. Note: we really missed the service of Jesus in Spice…
Meagan Edwards
Had a great week at this location with my best friend - Girls Trip. It's beautiful, open, welcoming and we felt safe. Pool and Beach had plenty of lounging availability. Good food options and variety even for a vegetarian. Enjoyed the day activities and evening entertainment. All staff was great, but Rossy at Spice stood out the most. Only disappointment was our first attempt at dinner at Maria Marie we were turned away for my friend wearing flip flop style sandals - it is noted on the attire, but she only had gym shoes besides those sandals. We returned another night with gym shoes and other guests were not turned away for having on similar style flip flops. Minor hiccup for an overall GREAT week.
BK Snyder
Rating: ★★★½ (3.5/5)
Hotel Zilara Cancun offers a fun and lively atmosphere with a mix of highlights and areas for improvement.
Pros:
• Food Experience: The food was excellent, and we especially enjoyed the teppanyaki experience and the Chef’s Plate – both were standout meals that added to our enjoyment.
• Friendly Staff: The staff was consistently warm and welcoming, making sure we felt taken care of throughout our stay.
• Heated Pools: A big plus was the heated pools, which made swimming and relaxing comfortable even when the weather cooled down.
Cons:
• Dated Facilities: The hotel feels a bit dated and could use some renovations to modernize the rooms and common areas.
• Entertainment: The shows were just okay – not bad, but nothing particularly memorable.
• Noise Level: While the pool parties were fun and energetic, the noise carried into the rooms, which made it hard to relax if you were looking for peace and quiet.
Overall Impression:
Hotel Zilara Cancun delivers great food, friendly service, and lively entertainment, but the dated facilities and noise levels might not appeal to everyone. If you’re looking for a fun, social atmosphere with good dining options, this could be a great spot. However, if you’re after a quiet, restful getaway, you might want to consider other options.
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