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    Back   Home     Destinations     Caribbean     Mexico     Hyatt Ziva Cancun

Located In: Mexico

Hyatt Ziva Cancun

Google Logo 4.5 Google reviews (7028)
Best Price From £1739.00pp
Apr 2025
£2369 pp
All Inclusive
May 2025
£2039 pp
All Inclusive
Jun 2025
£2109 pp
All Inclusive
Jul 2025
£2279 pp
All Inclusive
Aug 2025
£2049 pp
All Inclusive
Sep 2025
£1739 pp
All Inclusive
Oct 2025
£1869 pp
All Inclusive
Nov 2025
£2229 pp
All Inclusive
Dec 2025
£2419 pp
All Inclusive
Jan 2026
£2189 pp
All Inclusive
Feb 2026
£2209 pp
All Inclusive
Mar 2026
£2169 pp
All Inclusive
Apr 2026
£3069 pp
All Inclusive
Overview
Accommodation
Facilities
Turquoize
Club Level
All-inclusive
Dining
Hotel Reviews
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Overview

Overview

Bring your tropical holiday dreams to life with a breathtaking Mexico escape at the exquisite 5-star Hyatt Ziva Cancun. Let your worries drift away beside pristine white sands and the turquoise waters of the Caribbean Sea at this magnificent all-i...

Bring your tropical holiday dreams to life with a breathtaking Mexico escape at the exquisite 5-star Hyatt Ziva Cancun. Let your worries drift away beside pristine white sands and the turquoise waters of the Caribbean Sea at this magnificent all-inclusive complex that caters for all ages and every holiday need. Here you will find stylish modern accommodation, mouth-watering cuisine and you can fill your days with activities, adventures or soothing relaxation. For guests craving a peaceful and romantic atmosphere, there are exclusive adults-only zones dotted around the hotel, including a rooftop pool and pool bar, restaurant and a selection of sophisticated suites in the adults-only tower. Whether you’re travelling as a family, in a group, or with a loved one, the holiday experience of a lifetime is waiting for you at the splendid Hyatt Ziva Cancun.

How far is the nearest beach?

Hyatt Ziva Cancun is located next to the beach.

Distance from airport

Cancun International Airport is approximately 24km away from Hyatt Ziva Cancun.

Pools
Restaurant
Bar
Gym
Beach
Golf
Spa
Wifi
Kids Club
For Families
Kids Club
Restaurant
Adults-Only
Click to read more

Accommodation
Resort View King
  • Private furnished balcony
  • King-size bed
  • Queen-size sofa bed
  • Sitting area
  • Bathroom with rainfall shower
  • Luxury bathroom amenities
  • Television
  • Telephone
  • Radio
  • Free Wi-Fi
  • Air conditioning/heating
  • Minibar restocked daily with water, beer, soft drinks and snacks
  • Coffee maker
  • Bathrobe and slippers
  • Hairdryer
  • Safe
  • Alarm clock
  • Iron and ironing board
  • Evening turndown service
  • Rollaway bed available (upon request)
Club Oceanfront Double
  • Club Level benefits
  • Private furnished balcony with sea view
  • 2 queen-size beds
  • Sitting area
  • Bathroom with rainfall shower
  • Luxury bathroom amenities
  • Television
  • Telephone
  • Radio
  • Free Wi-Fi
  • Air conditioning
  • Minibar restocked daily with water, beer, soft drinks and snacks
  • Espresso machine
  • Bathrobe and slippers
  • Hairdryer
  • Safe
  • Alarm clock
  • Iron and ironing board
  • Evening turndown service
  • Rollaway bed available (upon request)
Swim-Up King
  • Direct access to semi-private pool
  • Private furnished balcony
  • King-size bed
  • Queen-size sofa bed
  • Sitting area
  • Bathroom with rainfall shower
  • Luxury bathroom amenities
  • Television
  • Telephone
  • Radio
  • Workspace
  • Free Wi-Fi
  • Air conditioning
  • Complimentary minibar restocked daily with water, beer, soft drinks and snacks
  • Coffee maker
  • Bathrobe and slippers
  • Hairdryer
  • Safe
  • Alarm clock
  • Iron and ironing board
  • Evening turndown service
  • Rollaway bed available (upon request)
Turquoize Sky Oceanfront Master King (Adults-Only
  • Turquoize benefits
  • Private furnished balcony with hot tub
  • King-size bed
  • Sitting area
  • Bathroom with walk-in rainfall shower
  • Luxury bathroom amenities
  • In-room tablet to reach your butler
  • Television
  • Telephone (complimentary phone calls within Mexico, to the US and Canada)
  • Radio
  • Workspace
  • Free Wi-Fi
  • Air conditioning
  • Complimentary minibar restocked daily with water, beer, soft drinks and snacks
  • Coffee maker
  • Bathrobe and slippers
  • Hairdryer
  • Safe
  • Alarm clock
  • Iron and ironing board
  • Evening turndown service
  • Rollaway bed available (upon request)
Club Oceanfront Master Suite
  • Club Level benefits
  • Personalised butler service
  • Private furnished balcony with hot tub and sea view
  • King-size bed
  • Sitting area
  • Dining area
  • Bathroom with walk-in rainfall shower and separate bathtub
  • Luxury bathroom amenities
  • Television
  • Telephone (complimentary phone calls within Mexico, to the US and Canada)
  • Radio
  • Workspace
  • Free Wi-Fi
  • Air conditioning
  • Refreshment centre with 4 miniature bottles of liquor, water and upgraded snacks
  • Espresso machine
  • Bathrobe and slippers
  • Hairdryer
  • Safe
  • Alarm clock
  • Iron and ironing board
  • Evening turndown service
  • Rollaway bed available (upon request)

Facilities

Facilities

  • Swimming pools (including an adults-only rooftop infinity pool)
  • Children’s waterpark
  • Restaurants
  • Bars
  • Fitness centre
  • Spa (local charge)
  • Hot tubs
  • Sauna (local charge)
  • Steam bath (local charge)
  • Kids club
  • Daily and nightly activities
  • Yoga classes
  • Pool games
  • Themed parties
  • Live entertainment
  • Beauty salon (local charge)
  • Concierge
  • Meeting rooms and facilities
  • Wedding and event services

*Please note that charges may apply to some activities and for the use of some facilities.


Turquoize

Turquoize

Hyatt Ziva Cancun offers the exclusive Turquoise adults-only experience, including the following:

  • Adults-only beachfront suites featuring balconies with private hot tubs
  • VIP check-in, check-out and reception area
  • Butler and concierge services
  • Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar

Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the privileges on arrival at the hotel.


Club Level

Club Level

Guests staying in Club Level rooms are entitled to the following benefits:

  • Private check-in and check-out in an exclusive area with concierge services
  • Butler services for Club Ocean Front Master, Club Two-Bedroom Oceanfront and Presidential Suites
  • Minibars restocked daily with water, beer, soft drinks and upgraded snacks
  • Exclusive Club Level lounge featuring premium drinks, appetisers, continental breakfast, table games and Wi-Fi
  • Best views from the suites in the exclusive Club Level
  • Complimentary domestic and international phone calls to USA and Canada via Hyatt Ziva Cancun App for Club Ocean Front Master, Club Two-Bedroom Oceanfront and Presidential Suites

Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the privileges on arrival at the hotel.


All-inclusive

All-inclusive

The Hyatt Ziva Cancun all-inclusive programme includes the following:

  • Dining at a variety of à la carte and buffet restaurants and innovative food carts
  • Unlimited cocktails, spirits, beer, wine and soft drinks served throughout the resort, plus brewmaster, tequila and wine sommeliers to guide tastings
  • 24-hour in-suite dining
  • Unique daily and nightly activities (including themed parties, yoga classes and pool games for all ages)
  • Live entertainment
  • All resort taxes, gratuities and Wi-Fi access included

Details may be subject to change. You will be provided with full details of the all-inclusive programme on arrival at the hotel.


Dining

Dining

La Bastille

  • French cuisine
  • Serves dinner
  • Adults-only
  • Dress code: Casual-formal

El Mercado

  • International cuisine
  • Serves breakfast, lunch and dinner, buffet style
  • Dress code: Dry casual at breakfast and lunch, casual-formal at dinner

The Moongate

  • Asian cuisine, from dim sum to stir-fry and teppanyaki
  • Serves dinner
  • Dress code: Casual-formal

Tradewinds

  • Casual grill during the day, classic steakhouse at night
  • Dress code: Dry casual during the day, casual-formal at dinner

Lorenzo’s

  • Italian cuisine
  • Serves lunch and dinner
  • Dress code: Dry casual at lunch, casual-formal at dinner

Habaneros

  • Delicious tacos and fresh ceviches
  • Serves lunch
  • Dress code: Dry casual

Chevy’s

  • Classic American diner
  • Serves lunch
  • Dress code: Dry casual

Chef’s Table

  • Six-course tasting menu
  • Serves dinner
  • Reservations required
  • Dress code: Casual-formal

Tres Cervaza’s

  • Sports bar
  • Serves wings and handcrafted beer

Pasteles

  • Serves sweet treats including ice cream, pastries, cotton candy and more

Casa Del Café

  • Serves pastries and snacks

Healthy Juana’s Smoothies

  • Fresh blends of fruits, veggies, milks and seeds

Club Lounge

  • Serves snacks
  • Exclusive to Club members

Food Carts

  • Food carts serving delights such as tacos, burgers, fresh fruit and sweet crepes around the pool and beach areas

24-hour room service and candlelit dinners at the private pier are also available (upon request, local charge).


Hotel Reviews
Google Logo 4.5 Google reviews (7028)
Joel Mandapat
My recent stay at the Hyatt Ziva Cancun was overall a very satisfying and enjoyable experience. The resort boasts a beautiful beachfront location and offers a truly relaxing atmosphere. The food and beverage offerings were a definite highlight. From the diverse buffet options to the exquisite à la carte restaurants, every meal was a treat. The quality of the food and the variety of choices were exceptional, leaving us thoroughly impressed. While our stay was largely positive, we did encounter a couple of minor inconveniences regarding housekeeping services. However, I must commend the staff's prompt and efficient attention in resolving these issues. Their quick response and willingness to rectify the situation minimized any disruption to our stay. The friendliness and attentiveness of the entire staff were truly outstanding. From the moment we arrived until our departure, every interaction was met with genuine warmth and a helpful attitude. Their dedication to ensuring guest comfort was evident and greatly appreciated. To further elevate the already excellent guest experience, I would suggest implementing a system that allows guests to order food from any of the restaurants within the resort, regardless of their location on the property. This added flexibility would undoubtedly enhance convenience and provide even more dining options for guests to enjoy. Despite the minor housekeeping issues, which were swiftly addressed, the Hyatt Ziva Cancun offers a fantastic all-inclusive experience. The exceptional food and beverage, coupled with the incredibly friendly and attentive staff, made for a memorable vacation. I would certainly consider returning and recommend this resort to others seeking a relaxing and enjoyable getaway in Cancun.

Kawal Dhodi
Greetings of the day, Its been a few months since we stayed at the Hyatt Ziva Cancun and its still fresh in my memory cause every experience there was a pleasure and had a touch of comfort away from home. We stayed there with my 2 year old son for 4 days and out of which twice we had our breakfast at By Trade Winds. First of all Gabi is a great human being which reflects in her actions and efficiency of work. My son wasn’t feeling very well on the first day and she helped us with expediting the service and making us comfortable at the same time. Her team made our breakfast experience next level the next day by accommodating our dietary needs ( Vegetarian and gluten free) also presented my son with a balloon and a personalised greeting card which was very nice of them. I myself have worked in service industry and I know their work is no joke( always on their toes with a smile and thinking 10 steps forward) I would request you to please share this appreciation note with Gabi and her team Liliana , Alfredo and Chef Mantza for their hard work and for the amazing job their are all doing. This was our second trip to Cancun and we love this paradise. Thank you very much.

C Folise
Amazing place, everything is 1st class, stayed in the Turquoise tower. Great rooms, service, restaurant variety, pools and amenities. Views absolutely beautiful. Bed was super comfortable. Different events every day made the trip different each day/ night. The all inclusive is the only way to go and this is the only place to experience Cancun IMO.

Alex Thieu
I wanted to share my experience at Hyatt Ziva resort for our 10th year wedding anniversary the week of March 19-24, 2025. We carefully planned our trip with the ocean view package purchased at Costco three months prior, which included a request for room decoration and an extra service of a romantic pier dinner. Before arriving, we read reviews online saying everything was perfect, making us even more excited. However, our experience didn't quite live up to our expectations. Upon arrival, I don’t know what was the reason but they had forgotten about our romantic dinner date, claiming Costco didn't inform them, and everything was fully booked on Sunday, March 23. But, they had beautifully decorated our room from the outside door to inside. The butler said each day they would surprise our room with special decorations inside but that never happened as well. The next day, we had to contact Costco twice and again the following day, with neither side providing a reasonable explanation for the oversight. Two days later, the hotel staff asked us again if we wanted to choose another option and I agreed to choose another location for our anniversary Sunday. It was a very firm agreement and I agreed to the bill + tip right after I agreed to this service. On the next day Saturday 4pm, they informed us that the reservation Sunday cannot be made because they said someone else booked already can you do it today? Omg 🤷🏼‍♀️. They informed us in the last minute. We were not ready and no way to do it right away. This was so disruptive of our vacation and anniversary we had no feeling left of enjoying all the amenities. My wife feeling so upset that she cried, the feeling we had at that moment was just to get out of this place. We had come to relax, not be bossed around. They disrupted our schedule, and we lost our sense of relaxation which made us cancel all The plans on that Sunday to the point of no feelings for enjoying the jacuzzi nor enjoy the bottle of wine. While we're unsure if the issues were intentional, we believe everyone deserves equal treatment. 🤷🏼‍♀️ Be warned if u consider the extra service if staying at Hyatt Ziva also caution others to carefully consider booking the Hyatt Ziva Cancún due to their unprofessional handling of our request and lack of communication among staff. It seemed like they gave us the runaround and failed to take responsibility for their mistake. Don’t let the staff ruin an entire vacation and time. Choose wisely of where to book your trip. Don’t let them promise one thing and then promise another thing and in the end can’t make it happen.

JoT Meg
I had a wonderful experience at the resort, with several highlights and just a couple of minor grievances. Food This was my fourth time staying here, and I’m still amazed by the freshness and abundance of high-quality food. The buffet continues to be my favorite spot, offering a wide variety of dishes, including an impressive sushi station. For a sit-down dinner, La Bastille—the French restaurant—takes the crown. Romantic ambiance, outstanding service, and consistently excellent food. Amenities The amenities were top-notch. Showers had plenty of hot water. Pools were perfectly heated, ranging from 88° to 91°F. The ocean hovered at a pleasant 82–83°F, and the hot tub was ideal at 99–104°F. Kudos to my Apple Watch for tracking all of this so accurately. Beach Conditions Seaweed conditions depended on the ocean current. At times, the public beach had a noticeable amount, which eventually drifted to the private side. Staff handled it well—out there with nets and wheelbarrows, keeping things clean and enjoyable. Unique Feature One unique aspect of the resort is the dolphin enclosure. I have mixed feelings about it and will leave my thoughts on this sensitive topic for another time. Room Comfort The only real issue was the air conditioning in our room. It struggled to keep things cool during late afternoon and nighttime—especially from around 2 AM onward—despite being set to the lowest setting of 59°F (15°C). I was fine with it, but my family found it too warm. This was a new experience, as AC hasn’t been a problem on previous visits. Final Thoughts Overall, the stay was delightful. The food and amenities continue to be the standout features. Aside from the AC issue, everything else lived up to the high expectations set by my previous trips.


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BEST PRICE FROM Flight & Hotel
£1739pp
Apr 2025
£2369pp
All Inclusive
May 2025
£2039pp
All Inclusive
Jun 2025
£2109pp
All Inclusive
Jul 2025
£2279pp
All Inclusive
Aug 2025
£2049pp
All Inclusive
Sep 2025
£1739pp
All Inclusive
Oct 2025
£1869pp
All Inclusive
Nov 2025
£2229pp
All Inclusive
Dec 2025
£2419pp
All Inclusive
Jan 2026
£2189pp
All Inclusive
Feb 2026
£2209pp
All Inclusive
Mar 2026
£2169pp
All Inclusive
Apr 2026
£3069pp
All Inclusive

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