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  Back Home Destinations Caribbean Mexico Hyatt Ziva Cancun   
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Located In: Mexico

Hyatt Ziva Cancun

Google Logo 4.5 Google reviews (7334)
Best Price From £1689pp
Nov 2025
£1809 pp
All Inclusive
Dec 2025
£1779 pp
All Inclusive
Jan 2026
£2209 pp
All Inclusive
Feb 2026
£1999 pp
All Inclusive
Mar 2026
£1929 pp
All Inclusive
Apr 2026
£1819 pp
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May 2026
£1689 pp
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Jun 2026
£1739 pp
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Jul 2026
£1789 pp
All Inclusive
Aug 2026
£1859 pp
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Sep 2026
£1729 pp
All Inclusive
Oct 2026
£1749 pp
All Inclusive
Nov 2026
£2409 pp
All Inclusive
Dec 2026
£1929 pp
All Inclusive
Overview
Accommodation
Facilities
Turquoize
Club Level
All-inclusive
Dining
Hotel Reviews
More...
Overview

Overview

Bring your tropical holiday dreams to life with a breathtaking Mexico escape at the exquisite 5-star Hyatt Ziva Cancun. Let your worries drift away beside pristine white sands and the turquoise waters of the Caribbean Sea at this magnificent all-i...

Bring your tropical holiday dreams to life with a breathtaking Mexico escape at the exquisite 5-star Hyatt Ziva Cancun. Let your worries drift away beside pristine white sands and the turquoise waters of the Caribbean Sea at this magnificent all-inclusive complex that caters for all ages and every holiday need. Here you will find stylish modern accommodation, mouth-watering cuisine and you can fill your days with activities, adventures or soothing relaxation. For guests craving a peaceful and romantic atmosphere, there are exclusive adults-only zones dotted around the hotel, including a rooftop pool and pool bar, restaurant and a selection of sophisticated suites in the adults-only tower. Whether you’re travelling as a family, in a group, or with a loved one, the holiday experience of a lifetime is waiting for you at the splendid Hyatt Ziva Cancun.

How far is the nearest beach?

Hyatt Ziva Cancun is located next to the beach.

Distance from airport

Cancun International Airport is approximately 24km away from Hyatt Ziva Cancun.

Pools
Restaurant
Bar
Gym
Beach
Golf
Spa
Wifi
Kids Club
For Families
Kids Club
Restaurant
Adults-Only
Click to read more
Accommodation
Resort View King
  • Private furnished balcony
  • King-size bed
  • Queen-size sofa bed
  • Sitting area
  • Bathroom with rainfall shower
  • Luxury bathroom amenities
  • Television
  • Telephone
  • Radio
  • Free Wi-Fi
  • Air conditioning/heating
  • Minibar restocked daily with water, beer, soft drinks and snacks
  • Coffee maker
  • Bathrobe and slippers
  • Hairdryer
  • Safe
  • Alarm clock
  • Iron and ironing board
  • Evening turndown service
  • Rollaway bed available (upon request)
Club Oceanfront Double
  • Club Level benefits
  • Private furnished balcony with sea view
  • 2 queen-size beds
  • Sitting area
  • Bathroom with rainfall shower
  • Luxury bathroom amenities
  • Television
  • Telephone
  • Radio
  • Free Wi-Fi
  • Air conditioning
  • Minibar restocked daily with water, beer, soft drinks and snacks
  • Espresso machine
  • Bathrobe and slippers
  • Hairdryer
  • Safe
  • Alarm clock
  • Iron and ironing board
  • Evening turndown service
  • Rollaway bed available (upon request)
Swim-Up King
  • Direct access to semi-private pool
  • Private furnished balcony
  • King-size bed
  • Queen-size sofa bed
  • Sitting area
  • Bathroom with rainfall shower
  • Luxury bathroom amenities
  • Television
  • Telephone
  • Radio
  • Workspace
  • Free Wi-Fi
  • Air conditioning
  • Complimentary minibar restocked daily with water, beer, soft drinks and snacks
  • Coffee maker
  • Bathrobe and slippers
  • Hairdryer
  • Safe
  • Alarm clock
  • Iron and ironing board
  • Evening turndown service
  • Rollaway bed available (upon request)
Turquoize Sky Oceanfront Master King (Adults-Only
  • Turquoize benefits
  • Private furnished balcony with hot tub
  • King-size bed
  • Sitting area
  • Bathroom with walk-in rainfall shower
  • Luxury bathroom amenities
  • In-room tablet to reach your butler
  • Television
  • Telephone (complimentary phone calls within Mexico, to the US and Canada)
  • Radio
  • Workspace
  • Free Wi-Fi
  • Air conditioning
  • Complimentary minibar restocked daily with water, beer, soft drinks and snacks
  • Coffee maker
  • Bathrobe and slippers
  • Hairdryer
  • Safe
  • Alarm clock
  • Iron and ironing board
  • Evening turndown service
  • Rollaway bed available (upon request)
Club Oceanfront Master Suite
  • Club Level benefits
  • Personalised butler service
  • Private furnished balcony with hot tub and sea view
  • King-size bed
  • Sitting area
  • Dining area
  • Bathroom with walk-in rainfall shower and separate bathtub
  • Luxury bathroom amenities
  • Television
  • Telephone (complimentary phone calls within Mexico, to the US and Canada)
  • Radio
  • Workspace
  • Free Wi-Fi
  • Air conditioning
  • Refreshment centre with 4 miniature bottles of liquor, water and upgraded snacks
  • Espresso machine
  • Bathrobe and slippers
  • Hairdryer
  • Safe
  • Alarm clock
  • Iron and ironing board
  • Evening turndown service
  • Rollaway bed available (upon request)
Facilities

Facilities

  • Swimming pools (including an adults-only rooftop infinity pool)
  • Children’s waterpark
  • Restaurants
  • Bars
  • Fitness centre
  • Spa (local charge)
  • Hot tubs
  • Sauna (local charge)
  • Steam bath (local charge)
  • Kids club
  • Daily and nightly activities
  • Yoga classes
  • Pool games
  • Themed parties
  • Live entertainment
  • Beauty salon (local charge)
  • Concierge
  • Meeting rooms and facilities
  • Wedding and event services

*Please note that charges may apply to some activities and for the use of some facilities.

Turquoize

Turquoize

Hyatt Ziva Cancun offers the exclusive Turquoise adults-only experience, including the following:

  • Adults-only beachfront suites featuring balconies with private hot tubs
  • VIP check-in, check-out and reception area
  • Butler and concierge services
  • Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar

Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the privileges on arrival at the hotel.

Club Level

Club Level

Guests staying in Club Level rooms are entitled to the following benefits:

  • Private check-in and check-out in an exclusive area with concierge services
  • Butler services for Club Ocean Front Master, Club Two-Bedroom Oceanfront and Presidential Suites
  • Minibars restocked daily with water, beer, soft drinks and upgraded snacks
  • Exclusive Club Level lounge featuring premium drinks, appetisers, continental breakfast, table games and Wi-Fi
  • Best views from the suites in the exclusive Club Level
  • Complimentary domestic and international phone calls to USA and Canada via Hyatt Ziva Cancun App for Club Ocean Front Master, Club Two-Bedroom Oceanfront and Presidential Suites

Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the privileges on arrival at the hotel.

All-inclusive

All-inclusive

The Hyatt Ziva Cancun all-inclusive programme includes the following:

  • Dining at a variety of à la carte and buffet restaurants and innovative food carts
  • Unlimited cocktails, spirits, beer, wine and soft drinks served throughout the resort, plus brewmaster, tequila and wine sommeliers to guide tastings
  • 24-hour in-suite dining
  • Unique daily and nightly activities (including themed parties, yoga classes and pool games for all ages)
  • Live entertainment
  • All resort taxes, gratuities and Wi-Fi access included

Details may be subject to change. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Dining

Dining

La Bastille

  • French cuisine
  • Serves dinner
  • Adults-only
  • Dress code: Casual-formal

El Mercado

  • International cuisine
  • Serves breakfast, lunch and dinner, buffet style
  • Dress code: Dry casual at breakfast and lunch, casual-formal at dinner

The Moongate

  • Asian cuisine, from dim sum to stir-fry and teppanyaki
  • Serves dinner
  • Dress code: Casual-formal

Tradewinds

  • Casual grill during the day, classic steakhouse at night
  • Dress code: Dry casual during the day, casual-formal at dinner

Lorenzo’s

  • Italian cuisine
  • Serves lunch and dinner
  • Dress code: Dry casual at lunch, casual-formal at dinner

Habaneros

  • Delicious tacos and fresh ceviches
  • Serves lunch
  • Dress code: Dry casual

Chevy’s

  • Classic American diner
  • Serves lunch
  • Dress code: Dry casual

Chef’s Table

  • Six-course tasting menu
  • Serves dinner
  • Reservations required
  • Dress code: Casual-formal

Tres Cervaza’s

  • Sports bar
  • Serves wings and handcrafted beer

Pasteles

  • Serves sweet treats including ice cream, pastries, cotton candy and more

Casa Del Café

  • Serves pastries and snacks

Healthy Juana’s Smoothies

  • Fresh blends of fruits, veggies, milks and seeds

Club Lounge

  • Serves snacks
  • Exclusive to Club members

Food Carts

  • Food carts serving delights such as tacos, burgers, fresh fruit and sweet crepes around the pool and beach areas

24-hour room service and candlelit dinners at the private pier are also available (upon request, local charge).

Hotel Reviews
Google Logo 4.5 Google reviews (7334)
Or Loewenstein
Our family of five stayed at the Hyatt Ziva Cancun in September, and in hindsight, I would choose a different resort. Let me start with the price. Compared to other all-inclusive five-star hotels in Cancun, Hyatt Ziva was the most expensive quote I received for the period. For what I paid for three nights, I could have stayed a week at the renovated Marriott, or even at other resorts like Live Aqua, where I’ve previously enjoyed myself immensely. Naturally, this set high expectations. Ambiance: The hotel boasts two beautiful beaches and is well-maintained, with well-equipped basic rooms where we stayed. However, the building and rooms feel dated, with uninspired, lackluster design that lacks the glamorous vibe you’d expect from a premium resort. Renovations were ongoing during our stay, which were barely noticeable—except for breakfast, which was served in a very outdated conference room, bringing me to the resort’s Achilles’ heel: the food. As a serious foodie, dining is a top priority for me on vacation, and it’s the main reason I was so disappointed with Hyatt Ziva. I expected the food to be at least a 9/10; I’d give it a 6 or 7 at best. Over three nights, we tried most of the resort’s restaurants. The Asian restaurant, the “fine dining” French restaurant, and the beachside taco restaurant stood out negatively. The dishes were mediocre at best and outright unappetizing at worst—tasteless, dry, with seafood that felt frozen and poorly handled, unbalanced flavors, and desserts with an off-putting margarine aftertaste. On the positive side, breakfasts at the steakhouse were a highlight (we hoped to dine there for dinner but didn’t get the chance), and the Mexican pub was enjoyable. The kids also loved the indulgent meal at the American diner. The alcohol was another letdown—no cocktail I tried over three nights was good. They were bland, overly salty margaritas, and lacked finesse. Another issue that dampened our experience is something that applies to Cancun in general but is disappointing to encounter at a reputable international brand like Hyatt Ziva: the feeling that as a Western tourist, you’re seen as a walking dollar sign. One example is the dolphin swimming activity offered by the resort. Our room overlooked the dolphin pool, and my son wanted to try it. When we inquired at the concierge desk near our room, they directed us to a nearby booth to book the activity. There, we were offered a family package without being informed that the booth was operated by an external travel company charging a hefty commission. In a casual conversation with the dolphin pool operator, I learned we could have booked directly with them for 20% less than what we paid. I won’t be returning.
Manpreet Jassal
We just got back from Hyatt Ziva Cancun and it was easily one of the best trips we’ve ever had. Everything about this resort is top-notch, the staff, the service, the food, the atmosphere. From the moment we arrived, we felt completely taken care of. We were celebrating both a birthday and our wedding anniversary, and the team at Hyatt Ziva went above and beyond to make it extra special. A special shoutout to Eduardo at the Club lobby bar, he was so attentive, friendly, and made us feel welcome every time we stopped by. Juliana at the pool (Club side) was also incredible, always checking in to make sure we had everything we needed and going out of her way to take care of us with a smile. The resort itself is stunning, the food was consistently delicious, and the level of service is honestly unmatched. We’ve stayed at a lot of places, but Hyatt Ziva Cancun set a new standard. Without a doubt, a full 5 stars, we can’t wait to come back!
Juncel Arpon
This was our first time at an all-inclusive resort, and we brought our toddler along. After months of research (and a nice Chase boost offer), we decided on Hyatt Ziva Cancun. When we arrived, we were warmly greeted by staff and handed cold towels which was a nice touch after traveling. A team member gave us a quick rundown of the property as he walked us to check-in. Side note: he did try to sign us up for a timeshare presentation the next day, offering a free cabana and massage as an incentive. It was a bit lowkey but easy to spot but just a heads up for future guests. Once checked in, we found the hotel to be very clean, beautiful, and full of friendly staff. The pools and beaches are conveniently close to the rooms. They also have activities throughout the day, and have a kids club where you can leave your kiddo (4-12 y/o I think). There are plenty of dining options - some great, some just okay. The buffet was consistently solid and offered different dishes daily. La Bastille was a lovely spot for a more elegant dinner, and Habaneros was perfect for seafood by the water. Our room was cleaned multiple times a day, and the housekeeping team was always cheerful. One small downside: the coffee at the café wasn't great, but it did the job. Also, the resort has captive dolphins, which felt a bit sad to see though they seemed well cared for. Overall, it was a wonderful first all-inclusive experience. We wouldn't be opposed to coming back!
TATIANA ROMERO
Such a wonderful place!! We just came back from a short vacation and we had the best time ever! The beach, the food the room! No one single complain. The best of all is the staff, every one trying to make us feel welcome. Special recognition to Leila Guirin, one of the managers who went above and beyond to make our stay even more pleasant!!! Will be back soon!
Tuval Barnea
I got to the girl today and I think that it is a beautiful hotel at a beautiful location and it should get 5 stars easily. The problem is that even though you pay a small fortune to be at the hotel for an all inclusive vacation, all the good stuff such as good meat at the Steak House and top shelf alcohol at The Den are at extra cost and not even a reasonable cost! That very annoying that after paying so much for the hotel, knowing it is a high scale all inclusive hotel, you have to pay for everything that's actually high scale, so you can go to any other nearby hotel, past half the price of this one and pay the same extra charge (and must likely much less) for the good stuff!
More...

BEST PRICE FROM Flight & Hotel
£1689pp
Nov 2025
£1809pp
All Inclusive
Dec 2025
£1779pp
All Inclusive
Jan 2026
£2209pp
All Inclusive
Feb 2026
£1999pp
All Inclusive
Mar 2026
£1929pp
All Inclusive
Apr 2026
£1819pp
All Inclusive
May 2026
£1689pp
All Inclusive
Jun 2026
£1739pp
All Inclusive
Jul 2026
£1789pp
All Inclusive
Aug 2026
£1859pp
All Inclusive
Sep 2026
£1729pp
All Inclusive
Oct 2026
£1749pp
All Inclusive
Nov 2026
£2409pp
All Inclusive
Dec 2026
£1929pp
All Inclusive

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