Overview
Bring your tropical holiday dreams to life with a breathtaking Mexico escape at the exquisite 5-star Hyatt Ziva Cancun. Let your worries drift away beside pristine white sands and the turquoise waters of the Caribbean Sea at this magnificent all-i...
Bring your tropical holiday dreams to life with a breathtaking Mexico escape at the exquisite 5-star Hyatt Ziva Cancun. Let your worries drift away beside pristine white sands and the turquoise waters of the Caribbean Sea at this magnificent all-inclusive complex that caters for all ages and every holiday need. Here you will find stylish modern accommodation, mouth-watering cuisine and you can fill your days with activities, adventures or soothing relaxation. For guests craving a peaceful and romantic atmosphere, there are exclusive adults-only zones dotted around the hotel, including a rooftop pool and pool bar, restaurant and a selection of sophisticated suites in the adults-only tower. Whether you’re travelling as a family, in a group, or with a loved one, the holiday experience of a lifetime is waiting for you at the splendid Hyatt Ziva Cancun.
How far is the nearest beach?
Hyatt Ziva Cancun is located next to the beach.
Distance from resort centre
A wide variety of shops, bars, cafés and restaurants can be found within a short stroll of Hyatt Ziva Cancun.
Distance from airport
Cancun International Airport is approximately 24km away from Hyatt Ziva Cancun.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Fitness Centre")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Courses Nearby")
Golf
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Kids Club")
Kids Club
![For Families]( "Family-Friendly")
For Families
![Kids Club]( "Children’s waterpark")
Kids Club
![Restaurant]( "All-Inclusive")
Restaurant
![Adults-Only]( "Adults-Only Zones")
Adults-Only
Resort View King
- Private furnished balcony
- King-size bed
- Queen-size sofa bed
- Sitting area
- Bathroom with rainfall shower
- Luxury bathroom amenities
- Television
- Telephone
- Radio
- Free Wi-Fi
- Air conditioning/heating
- Minibar restocked daily with water, beer, soft drinks and snacks
- Coffee maker
- Bathrobe and slippers
- Hairdryer
- Safe
- Alarm clock
- Iron and ironing board
- Evening turndown service
- Rollaway bed available (upon request)
Club Oceanfront Double
- Club Level benefits
- Private furnished balcony with sea view
- 2 queen-size beds
- Sitting area
- Bathroom with rainfall shower
- Luxury bathroom amenities
- Television
- Telephone
- Radio
- Free Wi-Fi
- Air conditioning
- Minibar restocked daily with water, beer, soft drinks and snacks
- Espresso machine
- Bathrobe and slippers
- Hairdryer
- Safe
- Alarm clock
- Iron and ironing board
- Evening turndown service
- Rollaway bed available (upon request)
Swim-Up King
- Direct access to semi-private pool
- Private furnished balcony
- King-size bed
- Queen-size sofa bed
- Sitting area
- Bathroom with rainfall shower
- Luxury bathroom amenities
- Television
- Telephone
- Radio
- Workspace
- Free Wi-Fi
- Air conditioning
- Complimentary minibar restocked daily with water, beer, soft drinks and snacks
- Coffee maker
- Bathrobe and slippers
- Hairdryer
- Safe
- Alarm clock
- Iron and ironing board
- Evening turndown service
- Rollaway bed available (upon request)
Turquoize Sky Oceanfront Master King (Adults-Only
- Turquoize benefits
- Private furnished balcony with hot tub
- King-size bed
- Sitting area
- Bathroom with walk-in rainfall shower
- Luxury bathroom amenities
- In-room tablet to reach your butler
- Television
- Telephone (complimentary phone calls within Mexico, to the US and Canada)
- Radio
- Workspace
- Free Wi-Fi
- Air conditioning
- Complimentary minibar restocked daily with water, beer, soft drinks and snacks
- Coffee maker
- Bathrobe and slippers
- Hairdryer
- Safe
- Alarm clock
- Iron and ironing board
- Evening turndown service
- Rollaway bed available (upon request)
Club Oceanfront Master Suite
- Club Level benefits
- Personalised butler service
- Private furnished balcony with hot tub and sea view
- King-size bed
- Sitting area
- Dining area
- Bathroom with walk-in rainfall shower and separate bathtub
- Luxury bathroom amenities
- Television
- Telephone (complimentary phone calls within Mexico, to the US and Canada)
- Radio
- Workspace
- Free Wi-Fi
- Air conditioning
- Refreshment centre with 4 miniature bottles of liquor, water and upgraded snacks
- Espresso machine
- Bathrobe and slippers
- Hairdryer
- Safe
- Alarm clock
- Iron and ironing board
- Evening turndown service
- Rollaway bed available (upon request)
Facilities
- Swimming pools (including an adults-only rooftop infinity pool)
- Children’s waterpark
- Restaurants
- Bars
- Fitness centre
- Spa (local charge)
- Hot tubs
- Sauna (local charge)
- Steam bath (local charge)
- Kids club
- Daily and nightly activities
- Yoga classes
- Pool games
- Themed parties
- Live entertainment
- Beauty salon (local charge)
- Concierge
- Meeting rooms and facilities
- Wedding and event services
*Please note that charges may apply to some activities and for the use of some facilities.
Turquoize
Hyatt Ziva Cancun offers the exclusive Turquoise adults-only experience, including the following:
- Adults-only beachfront suites featuring balconies with private hot tubs
- VIP check-in, check-out and reception area
- Butler and concierge services
- Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the privileges on arrival at the hotel.
Club Level
Guests staying in Club Level rooms are entitled to the following benefits:
- Private check-in and check-out in an exclusive area with concierge services
- Butler services for Club Ocean Front Master, Club Two-Bedroom Oceanfront and Presidential Suites
- Minibars restocked daily with water, beer, soft drinks and upgraded snacks
- Exclusive Club Level lounge featuring premium drinks, appetisers, continental breakfast, table games and Wi-Fi
- Best views from the suites in the exclusive Club Level
- Complimentary domestic and international phone calls to USA and Canada via Hyatt Ziva Cancun App for Club Ocean Front Master, Club Two-Bedroom Oceanfront and Presidential Suites
Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the privileges on arrival at the hotel.
All-inclusive
The Hyatt Ziva Cancun all-inclusive programme includes the following:
- Dining at a variety of à la carte and buffet restaurants and innovative food carts
- Unlimited cocktails, spirits, beer, wine and soft drinks served throughout the resort, plus brewmaster, tequila and wine sommeliers to guide tastings
- 24-hour in-suite dining
- Unique daily and nightly activities (including themed parties, yoga classes and pool games for all ages)
- Live entertainment
- All resort taxes, gratuities and Wi-Fi access included
Details may be subject to change. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Dining
La Bastille
- French cuisine
- Serves dinner
- Adults-only
- Dress code: Casual-formal
El Mercado
- International cuisine
- Serves breakfast, lunch and dinner, buffet style
- Dress code: Dry casual at breakfast and lunch, casual-formal at dinner
The Moongate
- Asian cuisine, from dim sum to stir-fry and teppanyaki
- Serves dinner
- Dress code: Casual-formal
Tradewinds
- Casual grill during the day, classic steakhouse at night
- Dress code: Dry casual during the day, casual-formal at dinner
Lorenzo’s
- Italian cuisine
- Serves lunch and dinner
- Dress code: Dry casual at lunch, casual-formal at dinner
Habaneros
- Delicious tacos and fresh ceviches
- Serves lunch
- Dress code: Dry casual
Chevy’s
- Classic American diner
- Serves lunch
- Dress code: Dry casual
Chef’s Table
- Six-course tasting menu
- Serves dinner
- Reservations required
- Dress code: Casual-formal
Tres Cervaza’s
- Sports bar
- Serves wings and handcrafted beer
Pasteles
- Serves sweet treats including ice cream, pastries, cotton candy and more
Casa Del Café
- Serves pastries and snacks
Healthy Juana’s Smoothies
- Fresh blends of fruits, veggies, milks and seeds
Club Lounge
- Serves snacks
- Exclusive to Club members
Food Carts
- Food carts serving delights such as tacos, burgers, fresh fruit and sweet crepes around the pool and beach areas
24-hour room service and candlelit dinners at the private pier are also available (upon request, local charge).
4.5
Google reviews (6754)
Shoham Erez
Such an amazing experience. I want this to be known so I’ll start with the one bad thing that took the 5th star away - Some of the food felt not fresh at all. Which is a bit disappointing. We took many bagels and sandwiches and every single time the bread was super dry felt like it was from yesterday. Also some vegetables we were given has seen better days. We understand that not everything can be perfect but there is something systematic here to my experience. Hope it gets fixed. Other than that:
The hotel has one of the most beautiful beaches I’ve seen, and a large pool and a jacuzzi. The rooms are spacious and clean. Staff is no less than perfect, so overall - definitely come here.
Rhea Middleton
I recently stayed at the Hyatt Ziva Cancun from October 10 to 14 to celebrate my sister's 16th birthday, and it was a memorable experience overall. Traveling with five adults, one teen and one toddler, we were pleased with the kindness and helpfulness of the staff throughout our stay. They always greeted us warmly, both day and night, which made us feel welcomed and appreciated.
The nightly entertainment was a highlight, especially the Rock show and the magician. Both performances were engaging and added to the fun atmosphere of the resort.
We enjoyed the Asian and Italian restaurants immensely—both offered delicious meals that exceeded our expectations. However, I did find the buffet food to be good but often not served hot, which was a bit disappointing. Additionally, I was surprised to learn that lobster came at an extra cost and wasn't included in the all-inclusive package, as I hadn't encountered this at other resorts before.
One of the best aspects of our stay was the pools and bars; they were never crowded, allowing us to relax and enjoy our time without feeling overwhelmed.
Overall, we had a fantastic time at Hyatt Ziva Cancun and would recommend it, especially for those looking for a friendly and entertaining atmosphere.
Nick Choi
I came here three years ago to get married, and I came back again with my son and wife to enjoy the venue. The only thing holding it back from a 5 star review three years ago was the food. They have absolutely fixed that! Everything was incredible!! The food service shows and rooms (still) are top notch exquisite. My son who is the pickiest eater loved the food!! My wife and I are going to be full on Hyatt members due to the incredible experience we had here as well as the Hyatt ziva in the Dominican Republic. Absolutely recommend it’s the best resort that we’ve been to in Cancun out of the 10 trips we’ve done.
L Y
My stay at the Ziva was fantastic, I recommend this hotel for 4-5 days, it may not have full house of entertainment, its location is the best with two stunning beaches at the tip of the hotel zone, you will not get bored watching the beautiful sea (if you don’t stay there for too long). Most staffs were friendly and happy to provide services even we didn’t tip. There is a kids club but do not expect much, my son (7) didn’t enjoy, the staffs were nice but I guess the activities just were not attractive. Pool safety is one concern and the main reason I didn’t rank the hotel 5 stars, they do have shallow water that is way too shallow for age 5+, otherwise the water got up to my underarm and I’m 169, parents must pay attention to children who are older but not tall enough, they had a water activity for the kids one day and no one never consult whether the kids can swim or not, my son slipped off the float and fell into water his legs couldn’t reach, one girl just slide off and no one was even looking at her, she sank to the bottom and my husband had to help, turned out she knows how to swim but apparently not good enough. Food was generally fine and room was clean and spacious. Kids were piling up at the swim up bar because they also serve nonalcoholic drinks like smoothies, which is quite an (nice) experience to the kids.
Asim Kiani
I recently had the pleasure of staying at Hyatt Ziva Cancun, and it was truly one of the best experiences I've ever had. From the moment I arrived, I was impressed by the exceptional service and attention to detail. The staff went above and beyond to ensure that every aspect of my stay was perfect.
The quality of the amenities and facilities was top-notch. The rooms were spacious, beautifully decorated, and impeccably clean. The resort itself was stunning, with breathtaking views and well-maintained grounds.
One of the highlights of my stay was the dining experience. Thanks to Juan and Francisco from Habaneros restaurant, the variety and quality of the food were outstanding, with multiple restaurants offering delicious options to suit every taste. The all-inclusive package made it easy to enjoy everything without any worries.
The cleanliness and hygiene standards were impeccable, which made me feel safe and comfortable throughout my stay. The resort also offered a wide range of activities and entertainment options, ensuring there was never a dull moment.
Overall, Hyatt Ziva Cancun exceeded all my expectations. I highly recommend it to anyone looking for a luxurious and unforgettable vacation. I can't wait to return!
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