Le Blanc Spa Resort

Michelle Elam

The Resort is beautiful Everything is top tier at this RESORT!!! Our Butlers Antonio and Juan were attentive to our needs. They made my Birthday so special from the Champagne, Balloons, my chocolate piñata private dinner. Just beautiful I can go on and on. The only downside we booked a catamaran boat tour meet great people. Our transportation bus was hot and we had a flat tire. The driver pulled Into a gas station had us get off the van and we figured out by looking at the tire. It was dark outside and I was uneasy. His buddy came helped him fix the tire after one of the guest tried to help. Unprofessional at its finest. We made it back safe after being delayed an additional 30mins. I asked for a refund and didn’t get it. Overall we had a great time and will return soon.

J P

Unfortunately, I've had to remove my 5 star review of Le Blanc and Palace resorts, and I will not be recommending or returning with friends and family. We have been owners for over 12 years, and have stayed at Le Blanc Cancun and Le Blanc cabo multiple times. The first 7 or 8 years were fantastic and well worth spending the money to become members, however over the last 5 years or so, service and experiences have fallen way short of what it used to be. Booking has always been an issue with the company. Originally, you could walk into most restaurants and be seated for dinner, with the exception of the most fancy restaurants, which required reservations, as expected. Now you have to make dinner reservations at every restaurant. When you are on vacation, you are not always able to schedule your dinners at exact times, now you are forced to. In the past, the resort would go out of their way to make sure you get exactly what you want, now they can't, or won't fulfill the simplest of requests. As members, we always received resort credits, for spa and additional services, as well as complimentary spa services. We would regularly pass on our credits and services to others in our party so that they could have a more enjoyable vacation, those days are over as now I am told that only members can redeem them. What is the difference if we use them ourselves, or allow a friend to use them?? In my opinion, over the last few years, the management seems to care more about getting more money from you, than to make you a happy guest willing to want to return again and again. They want to take what they can get now, rather than keep you as a customer, totally opposite of what it was like 10 years ago. Now, services that were complimentary or available with resort credits are extremely expensive, and no longer available with credits. Why become a member if the resort can change standards at their will, and take away what you have already paid for through your contracts. Don't fall for the timeshare scam they are trying to push on the guests, as we have spent in excess of $100k over the years, and will not be spending another dime at Palace resorts. We will be looking for a new resort, that cares about their guests and or members more about trying to get that extra dollar from you every chance they get.

Christine Millad

This hotel came highly recommended by a friend, who praised it as the best resort in Cancun. However, I urge you not to be fooled by such reviews. After multiple trips to Cancun, I can confidently say I’ve enjoyed every hotel I’ve stayed at—until this one. While the service here was commendable, I’ve experienced similar service at other resorts. We booked the honeymoon suite, advertised as the largest room with a beach view. Unfortunately, there’s no balcony, and the room itself was surprisingly small—definitely the tiniest hotel room I’ve ever encountered. The hotel is quite compact, leaving little room for exploration. You move from the beach to the pool to the restaurants, and that’s about it. This layout might appeal to senior citizens, but for anyone under 50, it lacks excitement. In comparison, Breathless is a true party resort and was a hundred times better for adults. As for the dining options, they were underwhelming. The food was mediocre at best, with the steakhouse standing out as the only truly good restaurant. The French restaurant was particularly disappointing; the meals were far from impressive. The Asian cuisine didn’t feel authentic either—I’ve had much better Asian food in Cancun than at this resort. The Italian restaurant was equally lackluster. Despite the fantastic service from the waitstaff and workers, the resort itself felt average, especially considering I spent over $7,000 for my stay. I’ve enjoyed better food and hotel experiences elsewhere, making this my least favorite resort. I won’t be returning.

John Burchfiel

My wife and I went here on our Honeymoon and it was the best travel experience we have ever had. Every single employee is incredibly nice, they are very accommodating, and the food is amazing. The only negative would be the membership presentation that we attended. They say it's no pressure, but then when you say no, it's a lot of pressure. They make you say no to 3 different people. However, just for attending, they gave us $500 credit which we used on a massage. The spa was incredible, great workout facilities, awesome butlers and staff. Definitely a place I want to come back to for years to come. Highly highly recommend LeBlanc for any special occasion.

Craig Tweedy

My wife and I celebrated our 25th anniversary and stayed at the Le Blanc all inclusive “adult only” in Cancun for 5 nights. Upon our arrival the staff was extremely welcoming and very inviting. The membership program was offered to us, which we politely declined and they showed us to our room without the sales pressure. They do offer credits to use for hotel amenities when attending their membership meeting, but we just wanted to take in the resort. The property is very intimate with the restaurants and pools, which are easily accessible and accommodating for your culinary needs. There are five different types of restaurants, French, Italian, Sushi, Latin, Steak that were all very good. The main pool is beautiful with a swim up bar and infinity ledge with that gorgeous ocean view. Our daily routine in this order was moving from the pool, to an ocean swim, lounge chair, back to the swim up bar and meeting other friendly couples. I have to say one of the most impressive experiences about the hotel is their friendly staff. From the room butlers, pool staff, bar staff, restaurant staff, gift stores and front desk they were all just amazing and made our vacation so memorable. We did take advantage of their one time discount offer upon our departure, which we will be retuning very soon.