New York Marriott Marquis

Taking_Flight

Hotel was really nice. Everyone was friendly and helpful around the hotel. Rooms were spacious and clean. Our room had an amazing view of times square. We utilized the gym while at this hotel and it was great. Awesome equipment and fresh towels. Proximity was great. You are right in the middle of times square.

Angela

This location is perfect! Juniors right across the street to grab a quick breakfast before heading out. The restaurants in the hotel are delicious also. The elevators are fun but can be a little finicky at times. Service was friendly but they could use extra staff at times to answer quick questions. We went to two Broadway shows and two jazz shows, all within 5-10 minute walk. We had a wonderful stay!

Zeze Nemufoxi

Rooms are simple but very clean, with everything you need for a short stay. The area around the hotel is walkable, and I liked having small stores and restaurants within just a few minutes on foot. Security is solid, and I had no concerns at all during my visit. The complimentary breakfast was fresh and tasty. Noteworthy detail — the staff went out of their way to provide directions and advice for exploring the city.

Chelsea Smith

First, the food offerings were extremely disappointing. I have a very common allergy, yet it was nearly impossible to get any accommodation—even though simple meat and vegetables would have sufficed. When I called room service, I was told they had zero gluten-free options. The staff member even questioned why I bothered calling, since I could “see” through the app that no gluten-free options were available. To make matters worse, the details on allergies are inconsistent between the QR code menu and the mobile app, which is confusing. Many restaurants at least offer a secondary gluten-free menu, but that was not the case here. To be fair, one kind lady did step in to help, and David at the front desk was outstanding. Unfortunately, most of the other interactions I had with staff were poor, especially related to dining. The room itself was also disappointing. I could hear every movement and every word of private conversations from the connected room, including some unpleasant sounds, which made it hard to relax. On top of that, my check-in and check-out experience was frustrating. At check-in, I requested a late checkout since my conference didn’t end until 11:30. I asked for 2 PM, which usually gets automatically accepted in the app. This time, I received no response. Despite standard checkout being 11 AM and check-in being after 4 PM, the staff refused to extend my checkout—even by 30 minutes. As a platinum member, it’s disheartening to see a 4 PM checkout “benefit” listed if it’s going to be outright denied with no flexibility. I had to unexpectedly miss a session of the conference I paid for to finish packing. The whole experience was incredibly frustrating. Bottom line: the food was terrible, service was inconsistent at best, and the overall experience left me questioning why I remain loyal to Marriott. After nearly a decade of being a member, this was by far my worst experience at one of their hotels.

Jeff Dillon

Excellent hotel! Marriott consistently delivers great hospitality. The rooms are surprisingly spacious for a big-city property, and the fitness center is a real plus for me since I prefer working out on-site instead of hunting for a local gym. The hotel bar is inviting, and the food is solid as well. Overall, a comfortable and convenient stay.