Nickelodeon Hotels & Resorts Riviera Maya

Stephanie Gruss

Someone else said it best when they described this place as "built for elder millennials with children." Yep, that's us, and they nailed it. The food was a very good balance between kid friendly and adult tastes. The water park accommodated people of various desires of getting wet, splashed, and relaxing. The swim up pool outside our room meant we spent tons of time in the water with very low effort. The folks at the concierge desk and the Lomas Travel folks were incredible and accommodating. At one point, I managed to hurt myself and got immediate assistance. Someone who spoke both English and Spanish showed up to check me out and ensure that nothing was lost in translation between the medical staff and myself. Also, at least 80% of the staff speaks English. I speak broken Spanish, so we were always able to get our needs met.

Claudia Salais

We had a great time at the resort, especially with the kids! The entertainment and shows were fantastic, keeping the whole family entertained. Our children loved the slime and meeting all the characters at breakfast. However, the service could use some improvement, as it didn’t quite meet our expectations. The food was decent, but nothing extraordinary. Overall, a 4-star experience for family fun!

Ismael Rivera

Stayed for 5 days. Just got back home today. One of the best vacations I ever had. Room was clean, up to date and spacious. The patio pool was a blast my 3 boys loved it. Food was above average. Good burger was my favorite. The aqua nick park was great. We spent all day there twice and time still flew by with all the fun we had. A tad bit overpriced overall but I would definitely consider returning in the future if I can snag a good deal.

rekha mahale

This place is amazing!!!. We spent 3 nights here with 2 elementary aged kids . So much to do!! I am in awe of how clean/ pristine the entire water park and hotel was . Food was great , decor and rooms incredible . I know they offer day passes but nothing was overcrowded at all . However I do think the best part of this place is the staff- They seem to work so hard yet are always happy , smiling, and so welcoming . I hope management recognizes this and treats them accordingly . We have been to many family friendly resorts such as beaches , Atlantis . All very nice but did not feel the need to go back . I would definitely come back here again though it was so wonderful !

Zulema Vargas

I recently stayed at Nickelodeon Resort Riviera Maya with high hopes, but unfortunately, the experience fell short of expectations. While the resort has its moments, several significant issues made our stay less enjoyable than anticipated. Water Park: The Aqua Nick water park was the highlight of our stay. It’s a fun and well-designed space, but the excitement wore off after just one day. Without a variety of activities or new attractions, it quickly became repetitive. Accommodations: The resort area where the rooms are located was underwhelming. The rooms themselves were decent but didn’t live up to the luxury I was expecting for the price. The overall aesthetic felt lackluster, and the area didn’t offer the high-end feel that was advertised. Food: Dining was another disappointment. The food options were limited and didn’t impress in terms of taste or quality. Given the resort’s reputation and cost, I expected much better culinary experiences. Main Pool: The main pool was mediocre at best. It lacked the wow factor that one would expect from such an expensive resort. It felt basic and didn’t offer the luxurious amenities or ambiance that we hoped for. Beach: The beach was a major letdown. The area was filled with ugly rocks and was not swimmable, which was a significant drawback. We were looking forward to enjoying the beautiful Caribbean coast, but this beach did not meet our expectations. Service: Service was a major issue. Our check-in took an exasperating two hours, which set a negative tone for the beginning of our stay. Additionally, we encountered a group called Team Nick who seemed more focused on pressuring guests into writing on-the-spot reviews rather than ensuring a pleasant experience. Overall Experience: For the price, Nickelodeon Resort Riviera Maya did not deliver the value we expected. Despite some fun moments at the water park, the lackluster accommodations, disappointing food, unimpressive pool, and poor beach conditions made it feel like a poor investment. For a truly family-friendly resort that offers better overall quality and service, I highly recommend considering the Finest Resort.