Playacar Palace

Alexa Reynolds

I recently stayed at this 5-star resort for my honeymoon, and I have to say, it was a huge disappointment. The resort promises 5 stars, but in reality, it's far from it. The prices are seriously overpriced for what you get. The only good thing about this resort was the dinner reservation restaurants. We had a good experience dining at them. However, that's about where the positives end. From the moment we arrived, the service was terrible. We felt like we were treated unfairly compared to older couples - they got help with luggage and a resort tour, but we didn't. We had booked a honeymoon suite, but the front desk guy, Abraham, gave us a dirty room with no view on the outskirts of the resort. When I complained, he didn't call his supervisor as requested and instead gave us another room, but not the one we paid for. To make matters worse, our room had constant alarm disruptions past midnight, and we had no privacy. We felt harassed. What's even more frustrating is that Abraham offered to upgrade us to a bigger suite at check-in, but it wasn't free. He wanted to upsell us when we had already paid a lot for our vacation. The food was a letdown too. At the buffet, staff rarely checked in on us or offered drinks. We had to ask just to receive water. The pool lunch area was slightly better, but overall, the experience was still not great. The resort itself was not well-maintained - dirty interior, dirty glass doors, and not enough seating. The beach was closed due to seaweed, that’s that we went towards the end of June. and there weren't enough entertainment options. The ambiance was completely lacking. Overall, I would not recommend this resort to anyone. Save your money and choose another resort to stay at. Our honeymoon was a very unsatisfactory and unhappy experience because of this resort."

Aloe Sci

We had a great time at Playacar Palace for our honeymoon. The staff were all very friendly, attentive, and helpful. We arrived slightly early and before we even checked in, we were offered cake and drinks and some time to relax in very welcome air conditioning. The restaurants were each unique and impressive experiences, and they accommodated dietary needs well. Our room was well cleaned and the room service was well appreciated, though it would have been nice to have some more non-alcoholic options in the minibar. Our favorite server was Israel, who did an outstanding job at attending to our table (and should honestly get a promotion). The pool has lots of activities to enjoy, making the beach optional when there is seaweed which is cleaned regularly but kept being brought in by the waves. The location is ideal for going on the ferry to cozumel or visiting playa del carmen, and parking was available with a valet service. We highly recommend!

Rebecca Martinez

We had such an amazing week stay! The staff is wonderful… everyone is so friendly! Ricardo and Danielle in the pool are were phenomenal servers, attentive and so kind! Christopher and Miguel at MadreMia were perfect! All the restaurants, buffets and room service offered such good tasting food and each one had their own unique spin on drinks! Luis, the bellhop, was friendly and helpful! I highly recommend if you want an amazing all inclusive stay! We plan to try other Palace resorts.

Anna S

A very pleasant stay at Playacar palace and would definitely recommend! The food was delicious in all the restaurants and buffet, and they had gluten free and vegetarian options. The rooms were spacious and clean. There was a fridge that actually kept the drinks cool, unlike other hotels. Maybe as an improvement the showers could have a detachable head as wet as the overhead shower. The location was great, a short walk from the ferry and the shops/restaurants. The hotel had a pool and access to the sea with deckchairs and staff that were very attentive. Playacar palace was our first all inclusive resort and we loved it! I would definitely recommend a stay here.

Fleur Tang

Everything about this hotel is amazing, might even be better than our stay at Moon Palace. Despite the negative comments about the buffet, the food is nutritious and delicious. All the restaurants are great and the service is outstanding. The only bad thing about this place is that the beaches are covered with algae. Overall, we would definitely go to this hotel again.