Playacar Palace

Mehron Sherkat

This place was great for me and my family! The staff was so accommodating and welcoming and they made sure for us to have a great time! The food was great, lots of varieties for different times or foods, and the pool and other amenities were really nice and fun! The only downside was that they didn’t have laundry washing for dirty clothes, and we found a cockroach in our room one night, but it was because of when we left our balcony window open, but it disgusted us, but thankfully, the staff were willing to come and take care of the problem by spraying the room so it stayed clean. This resort was great, but the staff and service takes the cake for this place! We will definitely consider coming back here next time we come to Playa del Carmen and I loved the view! This place was amazing and I would definitely recommend visiting again and recommend it for others!

Ldattinelly

Amazing resort for families! 11 of us including teenagers. Excursion was arranged by Victor. Everything was perfect. Food and service great! We were called after our stay saying we left an ipad. They arranged for FedEx to return within days. Absolutely amazing trip!

GG MIA

PROPERTY: In desperate need for a remodel. As you can see in my pics, several areas have been neglected and take away from the overall experience. We’ve been to different areas of Mexico, and have never before encountered a dilapidated property until now. There’s an obvious lack of personnel which is noticeable in the dirty glass balconies (5th floor) and main lobby area glass doors. I personally requested someone clean the glass doors in my mom’s room, but this was never done. The pool are is big but outdated, nevertheless it was always spotless. Thank you, Daniela, for making our pool drink experience 5 stars. The rooms have glass stains on the stone countertops and management is aware, but have not replaced them. The balconies and sliding glass doors are never cleaned and the water has a funky smell. Whoever handles their social media and marketing does a great job at hiding the dated areas of the property, so do a thorough research. RESTAURANTS: BEWARE that it’s likely you won’t find reservations for any of the restaurants if you have a large party. We were 6 adults and a child, and I had to complaint to guest relations whose first reaction was to suggest we do the buffet. I chose this resort partly because of its restaurants, so that option was unacceptable. Guest relations got us reservations, but only after I strongly expressed my disappointment with the process. Despite my request for a property manager, no one ever connected with me. On day 1 the food by the pool area was awful and the staff disengaged, but this vastly improved on day 2. Madre Mía was the highlight of our dining experience, the food and the customer service were impeccable and the restaurant was gorgeous! Kudos to the Chef! The Italian restaurant was also great, but what’s puzzling is that there were no reservations through the app, when the restaurant had at least 10 empty tables. The buffet has a wide variety of options for breakfast and lunch, and Manuela is the most gracious and thoughtful host you will ever find. Locate Manuela and sit at her section, she will ensure you have an enjoyable experience. LOCATION: Not good if you want beach access. There’s a tiny strip of beach, but it was full of seaweed which is beyond the property’s control. Even with staff cleaning the seaweed for hours, they couldn’t put a dent on the amount of seaweed that came to the shore. One benefit of the location is being right next to the ferry pier, where you can catch a ride to Cozumel (40 mins). Once at Cozumel we visited the sister property, Cozumel Palace. This property was remodeled recently and it showed! It was small and felt very intimate and the customer service was top notch! KUDOS to the wet bar bartender at Cozumel Palace, he truly knows how to deliver a 5 star experience.

Spencer Caudill

My wife and I chose Plycar Palace® All Inclusive Resort for our honeymoon, and it was the best decision we could’ve made. From the moment we arrived, the staff made us feel like royalty. The resort itself is stunning—breathtaking views, luxurious rooms, and beautifully kept grounds. Every meal was next-level delicious, with so many options that we were constantly trying something new. The all-inclusive perks made everything effortless, so we could just relax and enjoy each other’s company. Whether we were lounging poolside with a drink in hand or enjoying a romantic dinner by the beach, every moment felt special. The attention to detail, the service, the vibe—it was all perfect. We’re already talking about coming back for an anniversary trip. Highly recommend Plycar Palace to any couple looking for a dreamy, unforgettable escape.

Nitu Mathew

This was our first time at the Palace resorts, even though this was our second visit to Mexico. Pros and some helpful tips for first timers: The facilities and the rooms are clean and great. The attention to detail like filling up your bar, snacks, fridge- awesome! We loved the resort- although thought the pool was on the smaller side(granted we were comparing it to Cancun). Book your seats by the pool early (like 7 am!) since most of them are reserved for their member's with their membership. The pool service comes to you and gets your drinks to order your drinks. The more you tip, the better your service. The coffee shop made amazing lattes- had 2 a day! The kids loved their truffles, chocolate and icecream choices. The best restaurant on the property is Madre Mia- so def make your reservation the minute you check-in via the app asap. Cafe Del Mar was nice for breakfast and lunch with various options. But ended being sorta disappointing for dinner- the one day we couldn’t get reservations. The Italian place along with Momo was average (coming from Chicago- it wasn’t outstanding). We didn’t get to experience the other restaurant, since they had reservations at 9 pm(which didn’t work with kids that go to bed at 8:30!). They were unwilling to fit us in for an earlier reservation (guest service was pretty unhelpful). The spa was average and nothing to write home to. Had a deep tissue massage and an aromatherapy one- but ended having lower back issues the next day:/ The services are definitely overpriced for sure especially when you compare it to Chicago prices, so wouldn’t have tried it if we didn’t have resort credits. Cons: They are going to pressurize you to sign up for their membership. So if you attend their presentation, you get resort credits. If you go that route, please book your experience/ spa after you get your credits- or you will be screwed with money out of your pocket. They can’t seem to balance anything out with credits. Also plan on sitting there for 2+ hrs for the presentation and having several directors coming to sweeten the deal for you to commit. I’ll let you do your research on that;). We felt like they wanted you to commit without doing our own research but we said no at the end. Although we had an initial great experience with Palace resorts, it was soured when verbal promises made regarding resort credits that weren't not honored. We ended up paying for part of experiences out of our pockets even though we had enough resort credits to cover on our account. We didn't appreciate that what was told to us by one employee wasn’t honored the next day. We were also sold on the bigger dolphin experience package( saying that would be covered by resort credits) that our kids (4 and 6 yrs) could not even do and then ended having to pay out of our pocket for it. It would have been cheaper to do the lower package and more enjoyable as well especially if we knew we had to pay for them. So we would not consider them again for our next vacation based on our experience.