Playacar Palace

Lon Southerland

An Unforgettable Stay at Playacar Palace Hotel for Our Family Wedding We recently stayed at the Playacar Palace Hotel in Playa del Carmen for our son and daughter-in-law’s wedding, and it was a wonderful experience. The staff was incredibly inviting, kind, and engaging, making us feel right at home from the moment we arrived. The food was excellent—we thoroughly enjoyed every meal—and the entertainment added a nice touch to our evenings. Starting our day with a great cup of coffee from the lobby’s coffee shop became a delightful routine. Alan, the barista there every day, was amazing. He was very friendly and took great care to ensure our beverages were exactly how we liked them. Also gave us some great tips on the area!! We appreciated his warm conversation and exceptional service. The beach was beautiful with calm, clear water every day of our stay. There was plenty of room at the pool, and we had fun participating in the various activities around the pool area. The overall atmosphere was relaxing yet lively. I would definitely recommend the Playacar Palace Hotel if you are considering a stay in Playa del Carmen. The combination of excellent service, beautiful surroundings, and engaging activities made for an unforgettable experience. We’ll definitely be back!

Dude

In A Nutshell: -Playacar Palace is one of the many all-inclusive resorts under the Palace umbrella. -It's not the fanciest all-inclusive but if you are looking for value, this is a great choice. -The location is really great, right smack on the beach next to 5th Avenue (shopping central) & the pier where you can catch a 30 minute boat ride to Cozumel. -The amenities are average, they have a small gym, some pools, hot tub, gift shop a couple lounge areas & a handful of restaurants. -Speaking of the food, my favorite meal was at the Italian restaurant, followed by the International restaurant & then the Asian restaurant. -The International restaurant serves as the best place to go for breakfast & lunch w/ a daily roation of cuisines. -The spa was just okay. -You don't get complimentary hydrotherapy unless you book a service. -The hydrotherapy is below average too (I have been spoiled by Le Blanc Cabo & Cancun). -If you get resort credits to use, they limit you to $150 to use at the spa, but you should be able to figure out a way to maximize this by opting for the Baltic Stone Pedicure (which was really good). -They offer excursion packages but I didn't use any credits since I have done everything before (i.e. dolphin swim, cenotes, Mayan ruins, ATV rides & Xplor Park). -The room had a nice view, I recommend upgrading to the 5th floor ocean view which didn't too much extra. -The room was humid & things seemed slightly damp. Overall, the staff is very friendly, Mexico knows how to do hospitality. As I mentioned before if you are looking for a value all-inclusive this is a winner. 5 days is the perfect amount of time here & the location is excellent!

LMS

RUN AWAY!!!! These people are extremely nice and helpful upon arrival, however if you refuse to buy their timeshare package, everything changes. Julio, and Karen, both managers were not only unhelpful, but they laughed at us when we communicated several frustrating issues. Cockroaches, hair in food, constant text messages pressuring my family to purchase their timeshare, and airport shuttle confusion went unresolved. We came as a group of 11 people and each person is agreeing to this review. Food is mediocre at best, and if you do choose to book accommodation here, be prepared to be buckle and dimed TO DEATH! No food by the pool, poor pool service regardless of band color (ours were black), and the gift shop credits they tout are only applicable for select cologne, sunglasses, and nothing else. BOOK AT YOUR OWN RISK!

Alan Mahler

We travelled to Playacar palace for a family trip - four couples and three kids under the age of 2. The service was absolutely impeccable - all the staff was so so lovely and helpful. The service and staff made this a top level experience. The food left something to be desired, and not a lot of variety and very average (a few things subpar) though the Asian restaurant was our best meal there. The hotel itself seems like it needs a minor facelift, but nothing horrendous - I think the price reflects as such. The pool area was very nice, as was the beach. The staff provided great pool entertainment and really seem to enjoy what they do!

Semhar Tekeste

I am going to start just by praising all the servers and bartenders for working so hard around the clock! They were exceptional. However, this hotel is so old and the online pictures doesn’t do its justice. DO NOT BOOK TO THIS HOTEL. I said this to say that I learned it the hardest way. I traveled with my family to celebrate our 8 year’s anniversary and we were all sick. The room is too cold you can’t adjust the temperature, smelly and slippery. All around the hotel is slippery. And no place in the lobby is comfortable to sit and enjoy. Either it’s too freaking cold or too hot! My two year old falls down and hurts his knee no one really cares. Food is terrible. Not many options there. Drinks are awful. Beach is so dirty and stinky with a lots of seaweeds. Entertainment is a joke. Above all front desk are rude and not helpful. For how much we spent we left with disappointment. .