Sensira Resort & Spa Riviera Maya

ALBERT GUERCIO

It was our first visit to the Resort, and from the minute we arrived we were impressed with the overall level of the condition of the facility, and the service they were prepared to provide. The Resort was clean, the room was spacious with a great view. We were fortunate to have a couple of great guys (Oscar, Rafael), take us under their wings, and the level of service they provided was , next level!! The food was very good, the weather was amazing, and despite the reviews about the seaweed problem, it was totally manageable. It is a very heavy ‘kid friendly’ resort, but when spending the days at the Adult only pool, the kids were not a factor. Again, we are super grateful to Oscar, and Rafael, and the entire staff for a great vacation! THANKS GUYS!! Hope to be back again.

Sam Marsden

We stayed at Sensira over spring break and it was just what we needed - family friendly, safe, great staff…just tons of fun! Our kids are 5 and 6 - so much for them to do: swim in the pools, ocean, trampoline, zip line, kids club activities, mini golf, ice cream, and video games. We all had a blast. This was the smallest place I have been but that was perfect for a first time with kids. Would definitely recommend. Only complaint was they never restocked the mini bar - I never called or talked to the front desk about it as there were bars to grab a drink - but it would be nice if they brought more pop and water to the rooms.

Scott Frerichs

Our family had an amazing vacation at Sensira. This place was built for those with kids. From start to finish, we enjoyed every single day. The rooms were well set-up. The triple bunk in an adjoining room made it a great sleeping situation. The walk-in shower in a nice long bathroom, with a separate room with toilet, made it easy for all of us to wash off the sand and get ready each evening. The fact that the family rooms were on the ground floor gave us a great sense of security none of our children would fall over the railing a great distance. The food was awesome. The buffet was great for breakfast and lunch. We ate at one of the 4 restaurants each night. We found the steakhouse had a good variety for our picky eaters; and the mechanical bull was a blast! If you can, the French adults only restaurant is exceptional. The outdoor food joint with servers made eating during the day great, not having to leave your cabana or pool chair to get something to eat. The service was usually great. The only 2 negatives I can think of: the drink lines tended to get very long and would take a while, and housekeeping was very hit and miss. Sometimes our room wasn’t cleaned until after we left for supper; and the bar fridge was never refilled unless we called front desk (this included the bottled water). It wasn’t hard to stay entertained during our stay. The 4 pools available to families spread everyone out nicely, lots of chairs and daybeds available. Our kids really enjoyed the pool with all the water sprays and slides. The kids also loved the trampoline/foam pit/climbing area, it was a great way to burn off some energy. The pool tables, foosball and air hockey are all in rough shape. The video games were difficult to access as the sign-out area was infrequently attended. The movie theatre was a nice feature that we didn’t really use as the volume was always excessive. The beach was interesting; there was a significant build-up of seaweed at the start of our trip, but they did start to take care of it during our stay and didn’t really bother us much. The zip line was a lot of fun for our oldest. We didn’t utilize the beach volleyball (good set-up) or the paddle boards & kayaks (always available). Overall, great experience and would recommend to anyone with young kids; 14 and under would be my recommendation. Definitely the best value we found and weren’t disappointed.

Anahi

This resort was amazing ! Very family friendly, especially kid friendly. I’ve been to 3 other resorts in Cancun and by far this location has the best alcohol drinks, the active and entertainment was so fun! My daughter loved the Disney show. Food was so good! I recommend this location you’re really trying to relax and are on vacation with your little one. Services was top notch, the services were so nice and very fast.

James Rose

I am torn writing this review. I think 4 stars is the correct number, but we had a great overall experience. Our kids and extended family loved it, and it was a lot of fun. My issues were around the music volume with the shape of the resort since you really can’t get away from the music and there really is not much of a beach. BUT THE PRICE and value are great! We got a king room that had a side bunk room for the kids, they loved it and it provided enough separation for more comfortable sleeping. The food was solid (best restaurant is the steak house) and the buffet had enough variety, that I always left happy. Gym was nice. But this place is only for families, everyone there had kids, which made it super easy for us. It was super safe and our kids (8/9yrs) ran around by themselves pretty frequently. The shows were good enough for the kids (our daughter always wanted to take a photo with the actors after cause she was impressed : ) So overall good experience, considering the price, and would recommend if you’re ok with music playing by pool and being in a somewhat crowded environment. Certain things need updating but that is most hotels in the area. Lastly, the staff especially Johnny were amazing and always accommodating.