Serenity Alpha Beach

R

Plus Points - Amazing Hotel. Fantastic Staff. Food & Drinks Where Good. Room Service Was The Best Ever Received Pools Where Great. Exclusive Restaurants Amazing. Kept Really Clean All Around. Well Worth The Money. Cons - * (Out Of Hotels Control) Rude mostly not all other EU Customers mainly far Eastern Europe Czech, German, Polish with no basic etiquette or manners. Towards others and to staff. * Lady (Red Hair) Who Booked Exclusive Restaurants was German and very rude, unless you was German. These 2 cons didn’t fully ruin my stay and not in full control of hotel.

Denis Razvan

Our stay at this supposed five-star hotel was a disaster from the start. We paid extra for a sea-view room, only to find dirty bedsheets, filthy windows, and an overall lack of cleanliness. The minibar, part of an "ultra all-inclusive" package, was laughably inadequate, stocked only once with two bottles of Coke and water during our eleven-night stay. Housekeeping tried to impress with towel arrangements, but it couldn't hide the dirty windows and poorly maintained room. The food was a major issue; my partner and I suffered from diarrhea for over five days, likely due to substandard meals. Even with an upgrade to executive all-inclusive, the food quality didn't improve. The hotel's approach seemed more focused on squeezing money from guests. Despite the all-inclusive package, we had to pay extra for fresh juice and fruit. Staff and vendors constantly pushed overpriced services and demanded tips upfront. On-site shops charged outrageous prices, such as 22 euros for a small bottle of sunscreen. The poorly soundproofed rooms made it impossible to relax, with noise from neighbors and maintenance staff. Overall, this was the worst hotel experience we've ever had, feeling like a complete failure. We won't be returning and hope this review helps others avoid the same disappointment.

Kerolos Robel

My stay at Serenity Alpha Beach Hotel was exceptional. From the moment I arrived, I was impressed by the attention to detail and the warm hospitality provided by the staff specially Mr. Ahmed Said he made the check-in process very smooth and efficient. He was very friendly and professional, ensuring a quick and pleasant start to my stay. I was greeted with a welcome drink and a complimentary upgrade to honeymoon package, which was a wonderful surprise. The room was spacious, impeccably clean, and beautifully decorated. The bed was extremely comfortable, ensuring a restful night’s sleep. The hotel offers a range of excellent facilities. I particularly enjoyed the 5 different swimming pools, which was well-maintained and provided a great space to relax. The restaurants & bars served delicious food and drinks with a variety of options to cater to different tastes. The breakfast buffet was outstanding, featuring a wide array of fresh and tasty selections. The service was impeccable. THE STAFF WERE ALWAYS ATTENTIVE, courteous, and willing to go above and beyond to ensure a pleasant stay. I’ll definitely come back. Thank you.

A D

Overall the experience was very good and the value was very good. The receptionist decided to spoil everything the last day by refusing to let our driver enter, and forcing my pregnant wife and I to walk 15min to reach our driver at the gate of the territory. Of course they wanted us to use their own taxi service which is 4times the local price. Also the cleaning guy decided to be very unfriendly the last day because we didn’t leave tips. I would have if he wouldn’t have skipped the cleaning two times and forgot to fill up the fridge as we were entitled to after one week.Also he focused more on making sculptures with towels to attract tips than getting rid of the dust around the bed.

Elton Shgjuni

I had an incredible experience at this resort, and the animation team made it truly unforgettable. Their enthusiasm and dedication to engaging with guests were evident every day, creating a lively and enjoyable atmosphere for everyone. The animation team was not only entertaining but also incredibly helpful, offering valuable advice on the best activities and excursions. They genuinely care about ensuring guests have a fantastic time and are always ready to assist with a smile. While they have certain guidelines to follow, I believe they should have more flexibility to adapt their programs based on guest interactions. They have a great understanding of what appeals to different nationalities, whether German, British, or from other parts of Europe. Incorporating a diverse range of trending songs in the evening, instead of the same playlist, would add a fresh touch for guests staying 7 to 14 days. The team's ability to read the crowd and adjust accordingly would further enhance the guest experience. A heartfelt thank you to the animation team for their exceptional work and for making our stay so much fun. Your efforts did not go unnoticed and are greatly appreciated! Xx