Marina Broasca
The best stay at this resort They have upgraded us to a full sea view free of charge , we have booked a partial sea view and they have offered a late check out at 3 pm free of charge! The garden at the Resort is just a heaven very well maintained , food amazing and beeing offered to eat at 3 a la carte restaurant, amazing coral explorer at the sea at the resort , free of charge.
Bring all your snorkelling pack. Highly recommended! Thank you to the all staff all they go extra mile for everyone! Thank you , I will be back definitely!
Healthy Peanut
From the moment we arrived, the staff made us feel welcome. Despite our late arrival at 10 PM, check-in was smooth, and we were pleasantly surprised to receive a complimentary room upgrade. We stayed in Room 3131, a spacious and well-appointed room with a lovely view overlooking the main pool and a partial view of the sea.
The resort itself is massive and beautifully landscaped, with well-maintained gardens and walkways. The overall cleanliness of the resort, from the public areas to the restaurants, was impressive.
Most of the staff were friendly and accommodating, particularly the reception team, who were polite and helpful whenever we had questions.
The beach area was one of the highlights of our stay. While you cannot walk directly into the sea due to the coral, a small pier provides easy access to deeper water, making it a great spot for snorkeling. The beach bar was conveniently located, making it easy to grab a drink while enjoying the ocean views. The setting was picturesque, and the clear blue waters made for some memorable moments.
While the food quality was generally good, with a decent variety of fresh dishes at each meal, the service left much to be desired. The waitstaff in the main restaurant were polite but not very attentive, often requiring guests to flag them down just to place a drinks order. This lack of proactiveness was frustrating, particularly during breakfast and dinner when the restaurant was busiest. A more efficient service approach would greatly enhance the dining experience.
One of the biggest disappointments was the pool situation. Despite the hotel’s claims that one of the pools was heated, we found all of them to be uncomfortably cold, making it difficult to enjoy a swim. For a five-star resort, we expected at least one properly heated pool, especially given the otherwise luxurious setting.
A recurring frustration was the constant interruption from salespeople attempting to sell massages, foot rubs, and overpriced excursions. While some level of sales activity is expected at resorts, the persistence of these vendors became a nuisance, especially when trying to relax by the pool or beach. Guests looking to book excursions should avoid the high prices offered on-site and instead book independently through platforms like GetYourGuide for much better deals.
The gym was another letdown. Unlike most five-star resorts, the fitness center is not on-site but located at a neighboring hotel. It was small, lacked sufficient equipment, and was often too crowded to allow for a proper workout.
Similarly, the spa facilities were underwhelming. Unlike other five-star resorts we’ve stayed at in Tunisia, Egypt, and Turkey, where access to the sauna and steam room is complimentary, here guests are required to pay an additional fee. This felt unreasonable for a hotel of this caliber and took away from the overall luxury experience.
One of the weakest aspects of our stay was the lack of entertainment. The so-called entertainment consisted mainly of karaoke sessions by intoxicated guests, which dragged on late into the night. Aside from one dance performance on the terrace, there were no real shows or activities to keep guests engaged.
The “Gala Dinner” was also a major disappointment. Unlike the elegant affair we had expected, it was no different from any other buffet night. Many guests arrived in swimwear or pajamas, which took away from the experience, and the food selection was the same as the previous nights.
Additionally, the resort’s location is quite remote, about 35 km from the main city center. With no nightlife or nearby attractions within walking distance, evenings at the resort felt dull. If you’re looking for a resort with vibrant entertainment or easy access to the city, this may not be the best choice.
For a five-star resort, the internet connection was disappointingly poor. Wi-Fi was unreliable in most areas of the hotel, making it difficult to stay connected
Rating: 3.5/5
Yao Cheng
Situated in natural to ‘wild’ surroundings, the hotel is beautiful. The staff work tirelessly to ensure you feel cared for. The food was great and varied throughout our stay. The diving center is right on the beach, and one of the pools is heated.
The only downside was the room, which, while spacious, felt a bit too old.
Andrew Kilding
A 5 star dining experience but some areas quite tired. Rooms cold out of season. Beds very comfortable and shower was powerful and hot. Some public areas are quite tired. The food amazing. All inclusive excellent value. Hotel is 35km from Hurghada but taxi cheap.
Ros Perriman
The Serenity Alpha beach is a beautiful hotel it looks beautiful from the main reception. As you go out the doors to your rooms, you can see the beautiful gardens, the swimming pools, the lovely sunshine and it's such a lovely place. The entertainment was fantastic and during the day the entertainers were great. The beach was very nice. It was more coral beach and you could only go snorkeling off the pier when the red flag wasn't flying. But that's for your own safety cuz you're in deeper water. The food was absolutely fantastic. There was so much to choose from and the lunch times were great too. Different restaurants for you to try. Thete were shops and as for the spa well the spa was more than 100% full body scrub and 3 days of spa was amazing. The staff were so friendly and it was nice to learn a bit of Arabic. When we got to our room it was a really lovely size but it was a little bit outdated but we were so happy it was such a lovely holiday TUI did us proud. The only other thing I would say if you were going to tip anyone out there, please don't give pound coins English pound coins as it's very difficult for them to change that money. You can give them English notes or dollars or Egyptian pounds. Egyptian pounds is easier for them. Please don't give them pound coins as they can't change them. The TUI REP was there everyday And if you need anything he would be Happy to help and it was great to do any excursions through him and it was good prices.
