The Manhattan at Times Square Hotel

Q & A Marketing

I had an excellent stay at The Manhattan Hotel, New York Times Square. The location is unbeatable, with easy access to all major shopping areas and quick availability of taxis at any time. The rooms are clean, and the air conditioning works perfectly, ensuring a comfortable stay. The staff was incredibly courteous, especially Mr. Mohammad, who went above and beyond to assist us. He was extremely cooperative and even helped with our check-in on his day off, which was truly appreciated. The lift service was fast, so there was no waiting around, and access to the room was seamless. Overall, a fantastic experience, and I highly recommend this hotel for anyone visiting Times Square!

Heather Mitchell

My stay was HORRIBLE! It took almost 45 minutes to check in despite paying in advance. My room was filthy! It’s was covered in dust. When I used a Lysol wipe to clean the counters it turned black! When I turned the AC on an overwhelming order permeated the room so I immediately turned it off. The tub was dirty and had hair on the wall. The tub had so much water trapped under the sealant I slipped and almost seriously hurt myself. The furniture was chipped and outdated. It gives the appearance that there has been no effort to update the rooms in 20 years. The amenities were nonexistent. The room wasn’t even equipped with a mini fridge, something commonly found in hotels. Additionally, there were no washcloths in the room when I arrived. I went to the front desk and the receptionist said she would notify housekeeping. I waited for 30 minutes before calling the front desk to inquire if there were any updates. I attempted to call both the front desk and housekeeping for almost 15 minutes and didn’t get a response. Just as I was waiting for the elevator to go back to the front desk, I found a housekeeper and requested a washcloth. 20 minutes later, after I had already showered, I received a knock on the door and was greeted by a housekeeper who handed me the washcloths I had originally requested over an hour earlier. On a positive note, the location is ideal. The hotel is surrounded by a ton of restaurants, shops, and a short walk to Times Square. In total, the wait to checkin was long, the room was covered in dust and filth, the service was horrible, but the location was great. Admittedly, if there were available rooms at another hotel I would have asked for a refund; however it was Labor Day weekend so everything was sold out. I strongly discourage anyone who is considering staying at The Manhattan at Times Square.

Katie Barrow

We stayed here for a five night break in September and had the best experience! All the staff were super friendly and helpful. The location of the hotel was perfect - right in the heart of Times Square! Our room was exceptional. Super clean and had everything we could need. Thank you to everyone at the hotel for making our holiday one to remember.

J

The staff were exceptional and very helpful indeed. The location was just right for my family & I as well. In general the hotel was very nice. Clean and comfortable; although the AC was a bit difficult to use. Now the bad part is they are doing construction, which I totally understand needs to be done, but they did start a bit too early. Would have been better had they started around 9am rather than a couple hours earlier; some of us are actually on vacation and don't want to be awake that early. But then again the person with the air horn protesting outside starting at 7am this morning certainly didn't help either. Both of these issues have made for a bit of a bad start to my day. Apart from those two items the hotel is very nice and I would stay again.

Jeremy Crandall

AVOID AT ALL COSTS. BREAKING INTO ROOMS AND STEALING ITEMS. I stayed here with my friends/ team around 2 weeks ago. On the second night of our stay we had our room broken into which resulted in my having my friends laptop and my backpack stolen which had my MacBook, my work phone, chargers, and more. Thousands of dollars robbed from us resulting in grand-theft. Staff was practically incompetent and showed no effort or interest in helping us still after weeks have passed. No update and no effort in checking cameras (which they had none on our floor so they basically told us we are SOL). Currently still have gotten nowhere with the hotel and no compromise or refunds have been sent to us for the theft that happened on their property. The cops on the scene that night also told us that this happens ALL THE TIME at this hotel. The exact two cops we spoke with said it happened a few days prior with a man who had thousands of dollars of camera equipment taken. Other things regarding the hotel: 1) The rooms were NOTHING like the pictures as several other reviewers mentioned. Rooms were filthy, smelled bad, and dusty. On top of that all our AC did not work at all. Was like 75+ degrees in the room at all times mid summer. The AC unit was leaking too so the floor was wet nearby which was disguising (accidentally walked in it). 2) Gigantic Rat greeting you right when you are nearby the entrance due to workers union protesting the hotel. You can hear the protests from your rooms. Extremely loud and woke me up every morning. 3) Insane line when we originally got to the hotel to check in. Around 40 people there with problems all of their own. Couldn't put our stuff away in the room until like 10PM. STAY AWAY FROM THIS HOTEL. Please read the reviews. The price might be lower than some other options in the area but this is FOR A REASON. It is not worth losing thousands of dollars of items and dealing with busted rooms in a run down incompetent hotel.