The Manhattan at Times Square Hotel

Lucky Reddy

Review for The Manhattan at Times Square Hotel We stayed here for two nights on our first visit to New York City. The best part of the hotel is its location — right in the heart of Times Square, which made it easy to explore the city on foot without needing our car. That convenience was a big plus. However, our experience with the hotel itself was disappointing. Most of the staff, including the front desk, bellhop, and waitstaff, came across as quite rude, even after we offered tips as a kind gesture. Only one lady during our stay was kind and helpful, which stood out. Our initial room was very small — barely enough space to open our suitcases on the floor. It had an old, noisy AC and a tiny bathroom, which didn’t match what we expected, especially for the price we paid (around $700). After raising our concerns and paying extra, we were finally moved to a better room that was more spacious, quieter, and comfortable. One incident that really stood out was when we returned to the hotel to use the restroom and were denied access to our own room because it was being cleaned. We were asked to wait and couldn’t use the restroom in the meantime, which felt unreasonable. We ended up having to go to a nearby McDonald’s instead. Overall, while the hotel’s location is unbeatable, the service and room quality left a lot to be desired for the cost. We enjoyed the city itself, but I wish our hotel experience had matched the energy and hospitality we felt outside.

Tanya Parisienne

This was the worst hotel I've ever stayed in. I booked two rooms; one with two full sized doubles and one king bed. The room with the king bed was an upgraded room; however there was no king bed. My husband and I told the receptionist and we were told that the king beds were actually full sized double beds. So, false advertisement and a lie. The receptionist actually said "well it's New York. " We have stayed at the Hilton and Holiday Inn in Manhattan and had actual king sized beds. The A/C did not work. We tried to adjust it from the wall unit, but the box fell off the wall and we could not adjust the temp. The phone did not work the first night so we called the next morning. The maintenance man 'fixed it' but it was never cold and the vent leaked all over the half of the room where the vent was located. The website showed a bar, but neglected to tell us it's being renovated. So, there was no bar on site. The elevators were the slowest and as most of them did not work, the wait was 15 minutes and longer each trip. The window blinds were not working so we had great difficulty lifting and lowering the blinds. The other room with the 2 double beds was worse. The carpet was disgusting. It smelled and looked old and haggard. The balcony, while a nice thought, looked like a dirty alley way, couldn't use it. The door leading to the balcony had spider webs with black duct tape all over. The furniture was dirty and old. Also no refrigerator or microwave.

Nina Ramirez

Time for a complete overhaul!! Rooms, elevators and hallways dated, and I'm talking decades! Where's your security? It is easy to walk in from the streets past the front desk and on to the elevators without anyone questioning whether you are a guest! Not cool! You never know who is watching....especially nowadays. You're in Times Square! The biggest positive... the staff. They try their best to work with what they have. For such an outstanding location, paying customers deserve better. I'll be back AFTER the renovation.

Sanjita satish

The location is incredibly convenient. The rooms were very nice and appeared to be either newly renovated or recently built. There was a delay in the room allotment but they obliged and offered a temporary room. Everything felt fresh and well-maintained, which made for a pleasant stay. ELIDA did an excellent job in room maintenance. She was very welcoming and lively and kept extra supplies on days she wasn’t around. While the space was a bit on the compact side, it wasn’t an issue for us given how excellent the location was. Overall, a great choice if you’re looking for comfort and convenience.

Joe Marks

I say this in the nicest way possible; but this hotel is like staying at the Motel 6 of Time Square. The location is amazing. The staff is super friendly. The condition of the hotel is about what I would expect at a truck stop motor lodge driving through rural America. The rooms are clean, your floor and room once you get out of the crowded lobby is relatively quiet. The doors are nice and thick and you feel safe. But the conditions of the room make it so that you in no way feel like you are in a luxury hotel. We got a really good rate through a 3rd party website and that plus the location was the main reason we stayed here. And that was totally fine. We got exactly what we paid for. I feel bad for anyone though who books through an unscrupulous travel agency presenting this as a luxury hotel experience. The carpets are worn out. The paint is chipped. The furniture in the room has seen better days. The TV was nice and the room didn't feel super cramped for a family of 4. A mini-fridge and a microwave would have been nice for left overs but the ice machine worked great for our drink cooler and there is also a nice colligan water dispenser on the floor (do not drink NYC tap water!) The lobby is nice but a little small (seems like it's currently undergoing a renovation) and can definitely get crowded at busy times of day. Breakfast was a little disappointing, it was just prepackaged pastry and basic fruit (apple or orange) in a bag. The best part about it is was honestly the free tea / coffee to start the day off. All in all it was a great trip, and again, the location of this hotel cannot be overstated. Right in the heart of the city with easy walks to the Empire State Building, Rockefeller Center, and Central Park with plenty of subway options to get anywhere else in the city. As long as you are okay with rooms that are basically a place to crash out and sleep after long days and nights exploring the Big City it's totally fine. Just don't pay too much expecting some 4 star luxury room.