The Manhattan at Times Square Hotel

Athena Dawson

Great location for time square. First morning there was a huge blow up Rat outside looking in the hotel lobby with a loud blower fan outside. We stayed in a room that was just renovated. A bit on the small side having just enough room for one person to walk around the beds at a time, two out of the four bed lights didn't work. The bathroom was dirty and missing a handle on the door with no lock. The water was very slow to drain resulting in pools of water. Upon arrival there were no hand towels and only two bath towels for four guests. We requested more, they responded quickly with one hand and bath towel. Upon returning from our first outing the room was serviced leaving no towels. Second morning we were woken up to the maid coming in our room. Overall the staff is nice and helpful.

Q & A Marketing

I had an excellent stay at The Manhattan Hotel, New York Times Square. The location is unbeatable, with easy access to all major shopping areas and quick availability of taxis at any time. The rooms are clean, and the air conditioning works perfectly, ensuring a comfortable stay. The staff was incredibly courteous, especially Mr. Mohammad, who went above and beyond to assist us. He was extremely cooperative and even helped with our check-in on his day off, which was truly appreciated. The lift service was fast, so there was no waiting around, and access to the room was seamless. Overall, a fantastic experience, and I highly recommend this hotel for anyone visiting Times Square!

Shelby Tavenner

Stayed for 2 nights... first thing that happens is we get told to pay for a deposit even though we had told her we already paid it online, so an extra $100. not supposed to happen according to the lady who checked us out. only to be double charged and when we asked to speak with the manager they said he was too busy. They gave us an email, we sent one right away describing the mediocre stay and the billing issues, it's been almost a week and still no reply. I try calling, it rings and rings for 10+ minutes. On top of the billing issues, the lobby is misleading, then you get up to your room and get disappointed by grimy shower heads, cracked tile, & uncomfortable lopsided beds and they were literally painting the walls of our floor during our stay and taking up the entire hallway, it smelled horribly of paint fumes. The parking isn't even included so on top of getting double charged it's another $170 just for 2 nights of parking. Absolutely ridiculous. During our check out there was also a protest going on against this hotel, apparently they under pay their workers so makes sense why they're rude and not trained properly. highly recommend you find somewhere else. Horrible customer service, shady intentions, and overpriced to hell.

Heather Mitchell

My stay was HORRIBLE! It took almost 45 minutes to check in despite paying in advance. My room was filthy! It’s was covered in dust. When I used a Lysol wipe to clean the counters it turned black! When I turned the AC on an overwhelming order permeated the room so I immediately turned it off. The tub was dirty and had hair on the wall. The tub had so much water trapped under the sealant I slipped and almost seriously hurt myself. The furniture was chipped and outdated. It gives the appearance that there has been no effort to update the rooms in 20 years. The amenities were nonexistent. The room wasn’t even equipped with a mini fridge, something commonly found in hotels. Additionally, there were no washcloths in the room when I arrived. I went to the front desk and the receptionist said she would notify housekeeping. I waited for 30 minutes before calling the front desk to inquire if there were any updates. I attempted to call both the front desk and housekeeping for almost 15 minutes and didn’t get a response. Just as I was waiting for the elevator to go back to the front desk, I found a housekeeper and requested a washcloth. 20 minutes later, after I had already showered, I received a knock on the door and was greeted by a housekeeper who handed me the washcloths I had originally requested over an hour earlier. On a positive note, the location is ideal. The hotel is surrounded by a ton of restaurants, shops, and a short walk to Times Square. In total, the wait to checkin was long, the room was covered in dust and filth, the service was horrible, but the location was great. Admittedly, if there were available rooms at another hotel I would have asked for a refund; however it was Labor Day weekend so everything was sold out. I strongly discourage anyone who is considering staying at The Manhattan at Times Square.

Katie Barrow

We stayed here for a five night break in September and had the best experience! All the staff were super friendly and helpful. The location of the hotel was perfect - right in the heart of Times Square! Our room was exceptional. Super clean and had everything we could need. Thank you to everyone at the hotel for making our holiday one to remember.