The Manhattan at Times Square Hotel

Marie McCallion

We worried when we saw some of the negative reviews of this hotel but honestly, we can’t fault it. The hotel was amazing, 10 min walk to Times Square one way and a 10 min walk to Central Park in the other direction. We were so central to everything, 3 subway stations within 5 mins walk made everything easy to get to. The staff were so friendly and always willing to help, the hotel was clean and welcoming. We were given an upgrade to the 20th floor, we did see when the elevator stopped on lower floors that they were not so modern and looked very outdated. However we can’t comment on the rooms, our floor was newly renovated and our room was perfect. Huge and comfy bed, walk in rainfall shower, hairdryer, coffee machine, steamer, everything we needed. Rooms were always cleaned very well and the staff were available to help us with anything we needed. There is currently construction/renovations happening at the hotel; scaffolding around the building and construction workers/electricians working inside the building but this never bothered us. The only negative I would say is the fact that the hotel only has a very small coffee shop that opens 6am-12pm with a limited menu. No other facilities for food or drinks, however this was New York so we had no problem walking 2-5 mins for whatever we needed. We loved our stay here and will recommend this hotel to everyone. For the price and location alone, we were extremely happy. The hotel itself and the friendly staff were just the added bonus.

Maria G

3/5. It is very outdated and currently undergoing construction, so throughout the day and sometimes into the evening you can hear construction tools. It made it difficult to fully relax during the stay. My room was also near the elevator, and we could constantly hear it thumping every time it moved, which added even more noise. On the positive side, the room itself was clean. The sheets and towels were fresh and well maintained, which I appreciated. However, the room felt like it was falling apart in several places. The TV didn’t work at all because none of the channels had signal, the bathroom was very small, one of the sink handles was loose, and even the lampshade looked worn and damaged. Overall, the room clearly needs updating. The reason I still gave the hotel 3 stars instead of lower is because the location is excellent. It’s close to great restaurants, shops, and the subway, which makes getting around very convenient. Overall, it’s an okay stay if location is your top priority, but the outdated interior, maintenance issues, and construction noise were not what I expected.

Kayla Brown

Room was great, spacious and clean! Location was so nice and easy, right where we wanted to be in the busy of everything. Everywhere we wanted to walk to was a 10-15 min walk. Only complaint is the heat, the room wouldn't go under 76• the whole time it was miserably hot. I did request for someone to come check, but that never happened. We also checked into our room Friday @3pm and immediately went to check the city out. Came back around 7pm and to our surprise our room was open and a housekeeper was in our room said giving us a "turn down", that was very odd as her cart was on the entire other side of the hall. Nothing was done to our room, so that was strange as hell. The rest of the stay was smooth and staff seemed fine. BUT the room was beautiful and great location!

Patrick McGahee

Stayed here May 2025. Was not reimbursed partially until the fall of 2025. Red flag #1.. they removed their reviews under the IHG app. Flag #2.. NYC passed a law that a hotel MUST tell you where they have air conditioning or if they don’t. Take a look under the miscellaneous on the app. It lists AC only in common areas. We moved rooms so many times I can’t count. This is the worst hotel I’ve ever been to and we were stuck there for several nights. I truly cannot say one positive thing about this hotel. We were promised two double beds and had to fit FOUR people (2 adults and 2 children) into a king bed. The non updated rooms look like a prison. The front desk couldn’t even get the door locks to work on one room they tried to put us in. The handle to our bathroom sink literally fell off. No air… at all. Every single person in the hotel was complaining about something. The lobby was full 24 hours a day to the point we spent half the trip trying to talk to the desk. We came back from a Yankees game and were locked out of our room. If you see even one good review it is AI. If you stay here then you are a fool. Every true review says stay away.

Shay Peterson

My daughter & I came here for her 18th birthday and I was disappointed that our room wasn’t ready when we arrived after a 5 hour flight we didn’t want to wait an additional 2 hours before our room was ready. Our room was upgraded to a one bedroom suite it was nice, clean and on the 19th floor that’s why I gave 3 stars. The hotel staff were nice and responsive I just didn’t like waiting so long for our room to get ready. Nice location close to everything this hotel has the opportunity to be a great hotel but they need major changes