UNICO 20° 87°

Naneh Petrosyan

One of the best resorts by far! The staff is spectacular, helpful and so kind! Everyone has a smile on their face. Our concierge Ismael helped us with booking our restaurant reservations and spa services and made the trip so easy for us! He also informed us of the daily activities going on at the resort! There were many dining options on the resort, the gym, spa and pool were fantastic, and the food was high quality. One of my most relaxing vacations yet, I can’t wait to go back!

CMP CMP

Excellent, but pricey, way to spend some time in Mexico (an hour outside of Cancun). The facility was nice but showing some signs of age in some places. The service and staff were great. Food was abundant and of good quality. This was an adults only resort which made it great for older travelers. Nice community pool areas. The resort's beach was small and unadorned but well kept. I would go back.

Larissa Siravo

I'm writing this review late, but we stayed in UNICO in January 2025. We enjoyed our stay here! The room was great - housekeeping always stayed on top of everything. We had fresh towels and they cleaned the room every day. The three stars were due to the rocky beach, so we stayed by the pool most of the time. The four stars were due to the horrible service of the one restaurant, 2087. The service was slow; I was there and had no idea why. So, if you have any dietary restrictions, be wary of that! However, for the rest of the restaurants, the service was incredible, the managers and servers were great, and they offered me so many options to eat! The chefs were fantastic! They'd make me a gluten-free bread made out of rice or potatoes and would find unique ways to make sure I ate a variety of meals. I appreciated that! Make sure you inform them about your dietary restrictions. The mojitos and the welcome drink were delicious! Overall, our stay was great. Again, thank you managers and chefs for your attention, empathy, understanding, and outstanding customer service!

Isadora Mathias

I went to this place with my husband for 4 nights for our baby moon. Pros: we really liked the food, especially the steakhouse, and the staff were very kind, helpful and attentive, especially the housekeepers and pool waiters. The place is beautiful and has the vibe we were looking for. My main criticisms: 1) the concierge is not at all helpful. I handpicked a room in their website months in advance and was not granted that room and they offered nothing to make up for it. We got zero privacy in our room in a very noisy area. 2) our room was defective and the lights would turn on in the middle of the night (yes, absolutely unacceptable). I was terrified the first time it happened and it happened twice again. All we wanted was to rest and have good nights of sleep for the huge amount we paid per night. I spoke to the concierge and he did not do anything or send anyone in or even checked back with us. We should at least have been given the option of a different room. Nada. 3) The “inclusions” are a total scam. You still have to pay a huge fee for the spa services and they take out almost everything from your inclusions for one service. The website is very misleading about that. Will try a different resort next time!

Corina Phan

We visited UNICO recently for a friend’s wedding and it did live up to its name as a luxurious 5 star resort in terms of ambiance, amenities, cleanliness, and food/beverage options. However, there were a few hiccups that have prompted me to write a review because I hope this will be feedback that can improve the overall experience for future guests. Like many other all-inclusive resorts that we’ve been to, restaurants do require a reservation for dinner. Upon check-in, we were assigned a concierge host that were supposed to help with any requests, questions, accommodations, and restaurant reservations, etc. during our stay. Through WhatsApp, I reached out to our concierge host, Luis, for a few requests, including late check out and reservations. I asked twice about late check out and my question was completely ignored and never answered. Instead, I had to visit the front desk myself to inquire. When I requested a reservation for 5 people at Cueva Siete, Luis sent me a confirmation text that it was completed. However, when we arrived at the restaurant that night, we were told that the reservation was for 4 people, not 5, and they could not accommodate this. The restaurant was only half filled and did not seem that crowded, but informed us they were extremely busy. We waited over 35 minutes standing at the front of the restaurant for the concierge management team (Armando Diaz), who told us that the restaurant could not accommodate. This was a fault of the concierge host due to miscommunication. Thankfully, I had text receipts with Luis, but even with this, Armando refused to accept responsibility and be accountable for the mistake. The hospitality industry is based on customer service and satisfaction. This was supposed to be an easy fix, yet they didn’t want to accommodate even though we suggested that we would be happy with an extra chair at the original 4-person table they were going to sit us at. After all the wasted time and frustrated words back and forth, they finally decided that they could sit us outside with an extra chair extended to a table. This whole situation negatively affected our overall experience because we had enjoyed our stay up until this point. The communication between the different teams definitely needs improvement. In addition, I also attempted to contact the hotel prior to checking in about arranging my friends’ rooms near each other and that was not successful. At check-in, I was told that this was still not possible and we had to wait for others to check out the next day. I’ve stayed at multiple hotels around the world and I’ve never met this much resistance when asking for certain accommodations. If it weren’t for these hiccups, this would have been one of the best all-inclusive resorts I’ve stayed in. As a 5 star resort for the price it’s valued at, I didn’t expect such disappointments.