Hard Rock Hotel and Casino Punta Cana

Dean Taylor

BEWARE!!!! As soon as you enter the front lobby, they have someone there who is your 'personal concierge' but they are only there to get you to come to a breakfast the next day and listen to a sales pitch for a super expensive vacation program called Legendary. They will tell you it will only take 2 hours and you can get two massages for $50 each and two free rounds of golf. Although it sounds great, IT ISN'T. Don't Do it. They will high pressure sales push you to join the club which is only a 25% discount of the normal rate but they make it sound fantastic. In addition, they expect you to sign the contract immediately and they claim that the deal is only available at that moment. The meeting took up over two and a half hours; it was a terrible way to begin our very first day of vacation. There are a number of other main problems with the resort. First, most of the food is located at the main building which is far from the pools and the beach. Close to the pool, the only food that is available are hot dogs, hamburgers, pizza or fish sticks and in order to get them, you have to stand in very long lines. Secondly, the resort needs more maintenance- stairways and walkways are dirty and have garbage on them. There are cracks in a lot of the walkways and a new paint job is required on many of the building walls. Also, the rooms need to be cleaner; the shower walls and the bathroom floors never look very clean and there are stains and finger prints on the closet doors and some of the walls in the rooms. The bathrooms near the pools are not cleaned very often throughout the day and the toilets do not flush very well at all.

RYAN NORQUAY

Dear Mr. Latimer and the Hard Rock Team, I truly appreciate your response to my review, and I wanted to take a moment to extend my gratitude—not just for the Hard Rock Hotel & Casino Punta Cana, but for the entire Hard Rock brand. Over the years, Hard Rock has been more than just a place to stay or grab a meal; it has been a home away from home. Whether it’s the comfort of a great burger after months of eating rice in a remote place, the connection to music and memorabilia that sparks memories, or the incredible people I’ve met along the way—Hard Rock has always delivered. Some of my favorite trips with my son, my friends, and even solo have included stops at Hard Rock locations. From picking up shirts and glassware to collecting souvenirs that remind me of those moments, Hard Rock has been a part of my story. This trip, I couldn’t afford to bring home any keepsakes, but the photos I took and the people I met have left an impression that will last a lifetime. I think Hard Rock deserves more recognition for the experiences it provides. It’s more than just a brand; it’s a space for music lovers, travelers, and seekers of good times. I hope more people take the chance to walk into a Hard Rock and feel what I’ve felt—whether it’s through the atmosphere, the staff, the food, or just the connection to something bigger. Thanks again for the incredible hospitality. I hope to be back soon. Rock on, Ryan Daniel Norquay --- I'm sure Tool in the sand and the madness that went along with it made this very easy for five stars. I hope others can find such awesome experiences here!

Burke Larsen

This was the first time we went to and all inclusive resort. It didn’t disappoint! The beach was great! The service was impeccable. There are several pools close to the beach. The staff at all the locations were accommodating and helpful. The rooms were large and comfortable. The food was about what we expected from the reviews - the buffet style places had average buffet food. The nicer restaurants like Toro and Zen that were included but required reservations were very good. The drinks were good. Nothing too fancy but did the job. In all a great trip. We only had one issue. Our A/C had a problem one night and the room got very hot. That’s said once I end to the front desk to report it the hotel took care of the issue that day. I would definitely go back. Thank you all for a great time.

Jasmine Benitez

I recently stayed at the Hard Rock Hotel & Casino in Punta Cana for a business event, and overall, I had a great experience. The resort was exceptionally clean and felt very safe, which was a top priority for me. The customer service was outstanding—every employee I interacted with was kind, professional, and eager to help. The beach was absolutely stunning, with soft sand and crystal-clear water, making it the perfect place to relax. As for the business events, the hotel did an incredible job ensuring everything ran smoothly and privately, which I really appreciated. Additionally, all the excursions we booked through the hotel were fantastic—safe, fun, and surprisingly educational. My only real disappointment was the food. For me, one of the best parts of traveling is trying traditional dishes, but unfortunately, every meal I had at the resort was underwhelming. It all tasted like low-quality cafeteria food, with more emphasis on quantity than quality. It was a letdown, especially for an all-inclusive resort in such a vibrant food culture. If food isn’t a major factor for you, the Hard Rock Punta Cana is a solid choice for a relaxing and well-organized stay. However, if you’re someone who looks forward to culinary experiences while traveling, you might want to explore other resorts.

Paul Bochner

Been here twice now. Food overall is not awesome. From the northeast and may be spoiled but most of the food is mediocre at best Rooms are beautiful but filled with mold, roaches and stains of n everything. We have one of the nicest suites and it was still pretty icky Service can be good. Gladys a the main pool was amazing as were many of the wait staff etc. Property is beautiful. Great location. Very, very far from a 5 start resort in all aspect in my humble opinion.