Hard Rock Hotel and Casino Punta Cana

Becky Gardner

We traveled with 8 families and I don’t think our service could have been better! Og and Muriel, our concierge “butlers” were so attentive and made everything SO easy! Felt like VIPs with their service! Saved us chairs at pool and beach! Got us specific requests to room, reservations for our large group to almost every restaurant there! We are so grateful for those two! They even did TikTok’s with the kids! The beach is clean and gorgeous!!!! The activities for the kids and adults were . My 4 year old loved the kids club! Although I don’t typically let my kids run amok when traveling, it felt very safe and secure to let them go between ice cream and arcade and teen clubs. My 4 year old asked me to go back today lol. The all inclusive makes things so easy. Clearly catered to families here. I’d go again. For those looking for cons: it’s a huge complex, lots of walking. I actually enjoy this to work off all the food and drinks! But some may not enjoy all the walking. You can catch a “tram” golf carts or rent one. restaurant wise: the steakhouse wasn’t their forte (toro). Get the risotto at the Italian restaurant! So good. The fridge in the room didnt get cold which was annoying but they filled it every morning. All of us have been saying how we are already ready to go back!

Simran Hira

We just been to Hard Rock for 8 nights as 7 adults and 5 children. Pros 1. The rooms are nice and clean (however the lower rooms have had massive mosquito problems) 2. It is true all inclusive, no annoying things on the menu that you have to pay surplus for 3. Some staff are really lovely 4. Good for kids (as it is not a luxury resort) Cons 1. The food isn't very good, really there to cater to the masses 2. They randomly close restaurants for private functions and maintenance. They don't communicate to staff or guests. 3. The beach has lots of cigarette butts and and plastic debris from guests. And if you get cabanas ($100 per cabana), you get constantly harassed by sellers. 4. Most of the staff can be really rude and sometimes argumentative. Customer service is non existent and you keep sent to different desks to book things. 5. The Legendary tour/breakfast is the worst! You have 3 hours of your day wasted, you have to go through 4 people trying to sell to you and then if you are promised any discounts for attending and don't sign up, you get send to rude cashiers who make it very difficult to get the deals. 6. The arcade, bowling alley, golf ($300), youyu restaurant are all at extra cost. All the shops are really inflated prices. Resort credit as advertised when booking is non existent. Also do not book directly with hard rock! They scam you out of luggage they book basic economy flights even is it you select standard economy. Even if you provide proof, they tell you "they have provided the best service they can" and stop replying. Also don't be duped by the free transfers, it is for only two people (they charge for babies sitting on your lap) and they don't arrive and don't reply to emails when trying to book it. I can see the appeal people coming from America etc, but don't waste the journey from England! There a much nicer places to come at much better value.

Vinni Sokhey

Been at hard rock punta Cana for 4 days and unfortunately we still have 4 more to get through. We are a group of 12, 7 adults, 5 kids celebrating a 70th birthday. We emailed ahead to confirm transfers and a small surprise for the birthday boys room. Landed at midnight and the hotel transfer never turned up. Luckily one party had booked themselves private transfer and we were all able to use it. No surprise for the birthday boys room. Checked in around 1am and on closer inspection we found the bedsheets were stained, floors were filthy and room was full of mosquitos. 2nd day no one came to clean our room. 4th day our ac stopped working because there is a gap in the back doors all the time which triggers the ac to turn off and let’s all the mosquitos in. The food is below average in the restaurants. The buffets are ok. The drinks are awful, watered down and served in plastic cups. No juices or smoothies for kids. No ice cream except in the lobby. The staff are uninterested and I can’t blame them, it’s a huge hotel with thousands of guests, who should they please? Only the VIPs I guess, which we are not. Looking forward to going home and will definitely not be recommending or returning.

Billie Jo Smith

A large group of us stayed at Hard Rock Punta Cana last month. We all had an amazing trip and are still talking about how much fun it was!! Being VIP Hall of Fame really made it one of the best vacations we have been on yet. Og and Mariel, our butlers, were fabulous!! They were available to answer questions, checked in throughout the day, sent us a summary of daily activities each morning and made pool chair, cabana and restaurant reservations. They took care of us from check in to check out!!!

Julia Schulz

It was my first time in Punta Cana with my friends, and we had a great time at the member pool. Scooby Doo was so helpful there, with great service anytime we needed absolutely anything. Would totally recommend! Also the waiters, Roberto, Dorka, Pablo, and Jaime, and our butler Rafael were excellent. The rooms and restaurants are great as well, especially the food truck at the member beach, with Lorena and Argenis. Jose at the member pool bar is the best!