Hard Rock Hotel and Casino Punta Cana

Carly Mannava

This was one of my most disappointing vacations ever at the Hard Rock in Punta Cana. We went to this locations many years ago. We had great time not so much this time. We came today on a day pass because we were approached at the airport for a day pass. We were explicitly were there would not be sales presentation. We would not have signed up for it.. What a bait and switch! I would rather pay cash for a day pass! I told this to the Legendary sales staff. There explanation was the guy must have been. After we refuse the buy the package we encountered multiple sales people giving multiple options. Then we had to wait in another line to get a taxi voucher and a sheet to get the day pass bracelet. Then we had to wait in another line to get the actual bracelet. By the time we finished it was past 12:30. We couldn’t find seats at the pools or beaches. To add insult to injury , I was told to go to the main lobby to get my ID. No other details. The are multiple places in the lobby. So I saw a personnel from Legendary sales. He sat on the phone and totally ignored me for more than 5 minutes. So I went to another staff member, she did not acknowledge me but nodded to another staff member. He then told me that they don’t have them. Try the front desk. I waited again in another line. Was is worth the headache? No! The best part of the day was the Lebanese food in the main area. I waited for 20 minutes at a food truck. The order taker got all of the food orders mixed up. Other people were just taking food without ordering, while others placed orders were left waiting. What a disappointment!!!!!!

Sebastian Claudio

I am utterly disappointed with my recent stay at the Hard Rock Punta Cana and the Legendary Membership program. I became a Legendary member after visiting the Riviera Maya location, where they promised countless benefits. Trusting their word, I even referred a family member, who also became a member. However, none of the benefits I was promised were honored, including credit for my referral. I raised my concerns with the staff, but nothing was resolved. It’s nothing short of a scam. This experience has left such a bad taste in my mouth. I used to recommend this hotel to everyone I knew, speaking highly of it and encouraging them to visit. But after this debacle, I’ve made it my mission to tell everyone to stay far away from this resort and their fraudulent membership system. Additionally, the staff’s attitude is beyond appalling. They treat American tourists like royalty, rushing to serve them for a measly dollar tip. But if you’re a Latino guest, the treatment is drastically different. The staff is rude and dismissive, and you can feel the segregation everywhere. For instance, at the pool, they greet and serve American guests immediately, treating them like gods, while ignoring their fellow Latinos completely—often not even saying good morning. This blatant discrimination and the overall lack of professionalism make for an extremely uncomfortable and infuriating experience. Save your money and go somewhere else where you’ll actually be treated with respect. Hard Rock Punta Cana and the Legendary Membership program are a complete disgrace.

Reagan Compton

My husband and I went for a week vacation here with our 2 young children and my parents and we all had a fabulous week! The main entrance was under construction when we visited but checkin was quick & painless. Our room was chic, clean, stocked, and very spacious (especially appreciated with 2 young kids). The balcony was nice, although we didn’t spend any time out there because it was only covered by a trellis and typically pretty hot. Pool service was consistent but not overbearing. Dinner service was always really good and we minimally had to wait for a table. The abundance of food options was perfect for our group. I would give the food a 6/10 on a weighted all-inclusive rating scale. Decent but nothing to write home about. This resort is HUGE and my parents rented a golf cart for the week to get us around. Although the golf cart had definitely seen better days, hear me when I say that it was the clear MVP of the week! Can’t recommend this enough because you won’t waste tons of time waiting on the tram to get places. We had to turn it in the day before we left and spent close to an hour waiting on a tram that night. Our kids are 1 and 2 and they had so many activities for the kids: water park area, kids pool mini-water-park area, lazy River (a little too lazy… could use some additional jets), fun kids club (just went to play, didn’t check my kids in here so can’t speak to that), bowling (extra $), etc. We were here during Halloween and the employees all dressed up at night in the main corridor and passed out candy. The grounds are well kept and make for a beautiful scenic experience. The beach was clean but the ocean entirely too rough for us to swim in (red flags the whole week) and we didn’t even step in the casino. We all had a very fun week. We’ve been to other Hard Rock resorts and they push the membership HARD on you. We didn’t feel that here which was extra enjoyable. Hopefully will be back!

Ron Melbourne

Overall a very relaxing week on the ocean with good food, great service and a very nice time. Tons to do for families but just be aware that the surf is pretty rough for small children. It can be a little frustrating to figure out the beach chair situation, most of the chairs go to the hall of fame members and don’t get used much during the day. We are deluxe members (lowest level) so after a day or two we figured out the system. If you want to reserve the chairs (without paying) then you need to get out to the beach by 7am and leave your towel and a personal item on a chair not already reserved for the HOF members (there are a few but not many). You can then go back to your room, get breakfast, or whatever as long as you get back to the chairs by 11am when for a few minutes they become available again first come first serve. The service at the beach is very good, the servers do a great job keeping drinks in your hand, especially Judith who did an outstanding job! Only negative thing as many others attest to is the very hard sell to become a members or to upgrade your membership. It would be nice if they would just present you with a plan and take a yes or no answer. If your answer is no expect to see another manager to try to sell you something else, and if your answer is still a no then a third shark will show up to pressure you more. It gets pretty contentious at the end if you don’t buy and leaves a bad taste in your mouth until you can get more beach time to wash it all away.

Shikeya McDonald

I enjoyed myself at the resort. The food was better than I've had in DR before. The rooms were nice. This property is simply too big. There are trolleys, but they don't come frequently enough or were full. My room was a 30-minute walk from the beach. I got in around 10k steps each day. That's not what I want on a relaxing vacation.