Hard Rock Hotel and Casino Punta Cana

Ashlee Frey

This was our second time staying at this resort, and once again, it was absolutely amazing. Everything from the accommodations to the amenities was top-notch—but the true standout of this trip was Ramon. He delivered the best service I’ve ever experienced. Ramon went above and beyond in every way—replenishing our drinks before they were even empty, remembering our favorite snacks and meals, and bringing them without us even having to ask. On top of that, he brought such a fun and engaging energy that made every interaction a joy. Ramon truly made our stay unforgettable. We’ll definitely be back again—and hope to see him next time!

Diana Filpo

We just got back from our vacation, and unfortunately, this was by far the worst resort experience I’ve had in Punta Cana — and this was my sixth time staying at a resort there. I’ve always wanted to stay at the Hard Rock and decided to finally book it to celebrate my son’s graduation and my daughter’s birthday. I was really excited, and maybe my expectations were too high since it’s a 5-star hotel and, well, the Hard Rock — but wow, what a disappointment. Please don’t fall for the hype like I did. Save your money — there are many other resorts in Punta Cana that offer much better service, food, and entertainment. Let me break it down: • The food was awful — especially at the buffet. I expected way more from a resort of this level. • They advertise a lot of activities and entertainment on their website, but here’s the truth: unless you’re a member, you won’t have access to most of it. • I went with my young adult kids, hoping they’d have fun and enjoy the entertainment — but the resort was boring. There was barely anything going on unless, again, you’re a member. • What upset me the most is how they treat you based on your wristband color. If you’re not a member, they treat you like you’re not important, even though you paid good money to be there. Compared to my previous visits to other resorts in Punta Cana, this was just really disappointing. I absolutely do not recommend Hard Rock Punta Cana and will not be returning.

nora H

I bought a packaged deal that included Flight, transportation to and from resort and airport, all inclusive. Great location, friendly staff, beach access, great pools and show activities. Many of the restaurants had buffet style food choices, but the food carts/trucks throughout hotel were great. We stayed in a room closer to the beach, but the shuttles stopped by about every 10 minutes and took us to the lobby or other areas of resort. The resort is big, but it is walkable. Shout out to Maite and Stephanie bartenders in the guitar pool bar. They were very attentive and friendly. Moises driving the shuttles around the hotel was always happy and friendly. He made the rides around the property feel like I was really on a vacation. Thanks.

Miranda Hennan

Food was mediocre. Meat cuts were low quality (except Ipanema). Everything extra on the property was super expensive ($45/person for escape room), $20/person for 7 min of laser tag, arcade games were

Anne Henry

We travel annually to HRHPC as Legendary members, our most recent trip in March. Our butlers, Jesus and Jimmy are excellent taking care of anything we request. The staff at the Members (Sun) pool - Scoobie the concierge, Oscar and all the servers are so helpful. There are plenty of choices for food which is average but in most restaurants the servers and hosts are great - Ruth , Karina, Bobadilla, Christian and Jean Carlos at Toro - so friendly in a very busy restaurant. The golf course is convenient and in decent shape and staff friendly. The gym is large with adequate equipment and Hudson the manager is friendly and helpful. It was good to have more comfortable seating at the Sun pool this year. It would be appreciated if the pool was clearly marked for members only - the number of people who have to be told to leave could be easily avoided with some strategically located signs at the towel hut and pool entrances etc. Most guests have no idea it is for members only. The rooms are spacious and beds comfortable. It’s a great resort if you like walking as it is quite large but if you prefer you can hop a shuttle. The beach is clean and expansive. There is a fun waterpark and areas for kids. Some minor maintenance isn’t addressed expediently (missing toilet seat in washrooms under 2A, handrail missing in 4B, TVs not working in gym cardio equipment, tub water pressure issues) The people, the service, the amenities, the comfortable rooms and the beautiful weather will keep us coming back.