Hard Rock Hotel and Casino Punta Cana

Sophia Ferro

My family and I love the hard rock hotel! The food quality could be better but overall amazing experience. We love all the workers like our own but we especially love our legendary hall of fame beach workers. Yeferson does an amazing job at accommodating my family and I. He’s always attentive and alert. Thanks to him our beach experience is so much better. He really does bring the energy and he also does a very good job of making sure everyone in that area is a hall of fame member. He knows when we go to the beach so our beds are already ready for us just to sit and relax. He truly makes our experience 10x better.

anderson padron

I was here for six days, and I loved it! There's a water park with a bunch of pools and slides. They have ten restaurants, and the food was actually good. I didn't get sick, either. The rooms are big, and the AC works great. Just so you know, the hotel is massive, so you might be walking a lot. But they have trolleys to get around.

carlosdiablo90

Just came back from a 5 night stay in this hotel and it wasn’t the best experience. I only write this review to hopefully get management more engaged, and maybe save this well recognized brand hotel. Service was not pleasant. It was a hit or miss with their staff. Can’t tell you how many times the staff rolled their eyes at me. And please know that I always leave a good tip. And even like this, the service wasn’t very good. Very sad to be honest. The food was simply terrible. You can tell they only buy the cheapest ingredients. I tried most of the restaurants, and they were all bad. The food always comes to the table warm if you are lucky, I don’t know why this happens. Maybe is cultural, but did not get one hot meal during my stay. I survived on the sandwiches from the “sandwich shop” and the coffee from the “cafe”, both right next to the casino. The ladies there were amazing as well. Lastly the cleanness thru out the hotel was a big concern. Our room was maintained daily, but in a very poor way. They just clean around the corners, and the shower was filthy. I couldn’t wait to come back home to be honest. The hallways were dirty as well, with a few roach sittings during my stays. The hotel itself is beautiful, great location, nice looking rooms, awesome pools. But the maintenance and the service just voids the beauty of this place. I would not come back to this hotel and would not recommend it to anyone who likes eating well, clean facilities and great service. Do not waste your money here.

Alana Aguiar

Our stay at the Hard Rock Hotel & Casino Punta Cana (Aug 24–27) was below expectations. Unfortunately, the in-room iPad never worked, which made it difficult to request room service and make restaurant reservations. We called several times, but were told it was a system issue and it was never resolved. Additionally, on several occasions, drinks ran out hours before the official closing time at the pool and terrace bars, and at one point, we were even told that only water was available for the room. On the positive side, the staff was excellent – very polite, friendly, and always willing to help. The reservation-only restaurants were wonderful, with excellent food and a great atmosphere. Also, the wedding we attended was impeccable.

Jeanette LaMountain

We recently returned from an incredible vacation at the Hard Rock Hotel in Punta Cana, and we can’t say enough about the amazing service we received—especially from our butler, Jesus. From the moment we arrived, Jesus went above and beyond to make sure every detail of our stay was perfect. Whether it was helping us with dinner reservations, surprising us with thoughtful birthday touches in our room, or simply checking in throughout the day to see if we needed anything, Jesus was always one step ahead. His warmth, professionalism, and attention to detail truly made us feel special. Thanks to Jesus, our trip was seamless, relaxing, and unforgettable. We are so grateful for everything he did to make our vacation extra special. If you’re lucky enough to have Jesus as your butler, you’re in for a five-star experience!