Steven Laken

The hotel is slightly aged, but clean. Staff are friendly and there are a lot of options for vegans and vegetarians. The food is good, there's an unlimited coffee bar, and lots of activities. There's nothing close, the airport is over an hour away, and they close the beach with thr slightest of wind meaning little chance for snorkeling or kayaking. Overall it was nice and pleasant.

Tiffany Davenport

This is was my 3rd time in Jamaica and second stay at Jewel Paradise. This was a solo trip that I was taking to relax and celebrate my birthday. It's the perfect spot to unwind and relax with peace and quiet! The staff was always accommodating and willing to go the extra mile to make sure your stay is enjoyable. The bartenders were all nice and entertaining. I want to give a special thank you to my two favorite bartenders. Renard and Marlon went above and beyond to make my stay special. They kept me laughing and smiling and I enjoyed my time with them. They made my vacation for me! I had a wonderful Holiday and can't wait to return.

Terry Yaki

Pros: Helpful, attentive, friendly staff. Nice pools. Daily entertainment (trivia, balloon darts, drinking games etc) amazing beach/sunset views. Tour organizers were lovely to book with. Good fishing. Nice showers. Italian, sushi, and platinum restaurants had great meals. Things to do while it rains like pool & ping-pong. Decent gym. The greenery around the resort makes for nice walks. Cons: Waking up stiff from the bed. Entertainment late into the night, like 3am (for the light sleepers, but it's a vacation so whatever). Gave up on cocktails, as they weren't really sure how to make some classics.. margarita, old fashions, even the rum n coke was bad.. so stuck to mostly vodka cranberries or beer. Massages are $170USD which is bonkers.

Georgiana Ladybug

Wonderful holiday, kind staff. Big ups on entertainment and activities. The food was good, I would recommend more variety of fruits. Very welcoming resort, clean & fun. Thank you all for your efforts and hard work, I hope you get a raise!

Spinkey

Lovely visit Parking was a bit of a challenge for check in. The Front desk was really professional and friendly. The place never felt over crowded and there was always beach chairs . The glass bottom boats was included in our package. The guides were knowledgeable. Food was OK nothing to write about. Overall was a lovely weekend.

Philipp Thielke

Disappointing Experience – Not as Advertised I had high expectations for this hotel based on its promotion of exclusive à la carte dining options. Unfortunately, the reality was far from what was advertised. Upon arrival, I discovered that almost all the restaurants were closed, leaving only one option available. The food at this lone restaurant was far below average in quality, lacking the variety and sophistication promised in the hotel’s marketing. Additionally, the service was disappointing. It became clear that the level of attention and care provided was directly tied to the amount of tip given. This created an uncomfortable and unprofessional atmosphere. To make matters worse, the overall atmosphere was unpleasant due to the other guests. The majority of the clientele consisted of American all-inclusive tourists, many of whom stood out negatively. A common sight was guests filling their Stanley Cups with cocktails and wandering around in a constant state of intoxication, which detracted significantly from the experience for those seeking a more refined and relaxed environment. For a hotel that markets itself as a premium destination, this experience was a letdown. I cannot recommend staying here unless significant improvements are made to both dining and service standards, as well as to the overall guest experience.

Paula L

We enjoyed a lovely few days at this resort, mostly relaxing at the beach. We especially enjoyed the evening entertainment. A highlight of our stay was getting massages at the oceanfront spa, listening to the sounds of the waves.

Patrick Weizman

I forgot to write this when we went in 2022. Comparing a recent trip to Secrets to Zilara Rose hall was helpful. Service is fantastic at this resort. You feel like a welcomed guest. Rooms and the resort are clean and updated. Food / drink quality & selection was above average. Pools were great. Beach is VERY small. It is just ok. Good selection and location of restaurants / pubs / snack places.

Juliate Puja Palma

Last November, my husband surprised me with a birthday trip to Hyatt Zilara in Jamaica, and it was truly an unforgettable experience. The hotel is massive and absolutely stunning, with a warm and welcoming atmosphere. The cleanliness of the property and the friendliness of the staff stood out the most, making our stay comfortable and enjoyable.👩‍❤️‍👨 The pool was enormous—perfect for relaxing or enjoying some fun in the sun. Since we stayed on the adults-only side, it felt like a peaceful getaway, and we made the most of every moment. ☺️ A big shoutout to some of the exceptional staff members who went above and beyond to make our stay memorable. At the bar, Shaun, Michael, and Shantel were fantastic, always serving with a smile. At Yakitori, Chef Shimona and our server Sheena provided an amazing dining experience. Over at the Jerk Hut, Vinton served up the most delicious Jamaican jerk chicken we’ve ever had—it was so good, we could eat it all day! The food across the resort was just incredible, but the jerk station was our absolute favorite. 😂🌞 We did face a small issue with our room during the stay, but Manager Keenev promptly resolved it with professionalism and care, ensuring our trip wasn’t disrupted. ☺️🥰 Overall, while there were minor hiccups, the exceptional service and the breathtaking ambiance of Hyatt Zilara more than made up for it. If you’re looking for a luxurious and relaxing escape in Jamaica, this resort is definitely worth visiting! 😍

Doug N

My stay at the Hyatt Zilara was pleasant, but ultimately just okay. The resort itself is beautiful and well-maintained, offering the standard comforts and amenities one expects from an all-inclusive experience. However, a few key areas fell short of expectations. Firstly, the service, while friendly, seemed ill-equipped to handle large groups. We often experienced delays and confusion when dining or requesting assistance, which detracted from the overall smoothness of the vacation. Secondly, I was disappointed by the lack of authentic Jamaican cultural experiences. While there were some token gestures, like reggae music played by the pool, the resort largely missed the mark in showcasing the vibrant culture of the island. Opportunities to immerse ourselves in local cuisine, music, and art were limited. The Adult Part of the beach was rocky and ill-maintained . If you're seeking a relaxing getaway with basic comforts, the Hyatt Zilara might suffice. However, if you're hoping for attentive service, particularly as part of a larger group, or a true taste of Jamaica, you may find this resort falls short.

Neil

Breathless Resort is the epitome of chic luxury and intimate relaxation. This smaller property feels like an exclusive escape, with beautifully manicured grounds and stylishly designed spaces that make every corner Instagram-worthy. The rooms are stunning, offering modern finishes and breathtaking views of the pool and lush landscaping. Dining here is a delight, with every meal showcasing exceptional quality and variety. Whether you’re lounging by the pool or indulging in a spa treatment, the attention to detail and personalized service make it a perfect getaway for anyone looking for a refined yet relaxed vacation experience. Ideal anniversary celebration or retreat for couples. Highly recommend!

Daniel Dennison

Many issues cabinets falling apart fridge didn't work. phone didn't work. Mold around bottom of shower glass. Makeup mirror needed batteries. Toilet seat cover lifted up, and you see it's stained yellow. Wait staff and hostesses never cracked a smile. Our butler was fantastic thanks to great personality and hard effort to make things better. .

Aditi M

If you are in a mood for party then this is the place for you. This is a small resort so definitely feels like home. In couple of days staff starts recognizing you and you get the feeling of home. Internet connection was really good. Room service is on point. I am a vegetarian and I always had food on my plate. Sister properties secret wild orchid and secret James are good too and a lot of activities take place there.

Eshaunte' Williams

I loved every minute of my trip here. It was my first time in Jamaica and definitely my favorite trip I’ve ever been on. I love how the resort gave you access to literally TWO OTHER RESORTS as well and their all amenities for NO EXTRA COST which was awesome and it allowed you to get many different experiences and try different foods and drinks. The resort is so inclusive too which is awesome because you may see one person doing one job in the morning and then later that night they are a superstar fashion model or painter and the resort allows it’s employees to be free to dream and pursue their passion which I’ve never seen before! They even have some excursions that are free you just have to find them

Jean Clegg

We truly enjoyed our stay at Breathless. From the moment we entered the lobby, everyone was so kind. Our room was spacious, with mood lighting, a view of the pool and bay, with a whirlpool on the balcony. A buffet breakfast with made to order omelets was tasty. Lunch at Fish Nets, by the pool, or Bare Buns by the ocean. Altitude Rooftop and restaurant with exceptional views, with a small pool for exhale guests, bar, serving lunch and dinner. Guests also have full access to Secrets. The pool and pool bar were perfect. At 3:00 the pool party starts, with dancing, foam party and champagne. The Entertainment team was exceptional. There was a 10:30 Stretch class, Water Aerobics, Water Volleyball, and other numerous activities every day. The gym has quite a few machines, and not crowded, with the Spa for relaxation. On Halloween guests carved pumpkins. Every night in the lobby was a party. Secrets had a Halloween Costume party. We were invited to a Pure Chocolate pairing with Rum, very interesting. Your options to chill or party are endless. A perfect vacation. Breathless has a marvelous staff!

Saquoia Bradley

my stay wasn’t very pleasant. From the time of check in and the full day of my stay. We had to wait hours to check in and after talking/speaking with a woman named Amanda she had got us a room very quickly almost around 4. We were tired and hot from our flight and had to wait almost 6 hours to even get a room! I requested birthday room accommodations prior to being there, it wasn’t there they brung it after we stated it wasn’t there to the operator. When being in the room it wasn’t properly set up or cleaned, going to the bar the frozen drinks weren’t up to par and tasted very watered down. When by the pool on this pass Saturday the pool guy stated they all were short staffed, what does that have to do with my stay here when I’m paying hard earn money to be here to celebrate my friends birthday, everything we did that was fun or good was off the property. Our room was only made up & “cleaned” one time. The food wasn’t good, not even at the world cafe. Very disappointed in the food. Room service was a hit or miss and when the house keeping came she didn’t replace the towels accordingly and the room wasn’t properly dusted. I would really like a portion of my money back because what this place advertises on it wasn’t delivered. They also had a strike on the property and it doesn’t seem like things went back to normal after that. You can’t satisfy everyone but this experience at this property was terrible and I will never be back.

Jenn

Best resort I've ever stayed at. The location is right on the beach. The staff is so nice and accommodating. I didn't want to leave. Make sure you ask for Mr Love if you need a lift on the golf cart. The food was delicious and the drinks were never ending. Something to do each day at the pool. 10/10 recommend you book this place.

Alisha Malhotra

Overall a good stay. I went for my first anniversary. The resort employees knew this, though our room did not have any celebratory offerings which was unfortunate. I walked past several rooms that had happy birthday signage or anniversary signage on the door so I wondered why we got missed. Upon arrival, Check in was a nightmare. We kept being promised “30 more minutes” and waited almost an extra 2 hours before we had our room. No one at the front desk had an honest answer for us, they would just begin calling someone and then walk away or attend to someone else without giving us an answer. The AC in the main lobby and elevators did not work. A worker told us it’s because the resort is being cheap. Considering how much we paid for our stay, I would expect AC indoors when the weather is 30 degrees outside. Once we finally got our room, we found the room was well cleaned. I appreciated that there is a turn down service where the housekeeper comes and makes your bed again. I would wish that they would stock up your clean towels when cleaning; this was something you had to request on your own and at times it would take forever. One instance I called 3 different times because they kept bringing me a small hand towel when I was very specific with requesting a body/shower towel. The TV in the room did not have screen mirroring and chrome cast working even though it’s supposed to be an option. The beds were very comfortable and room I had (junior with partial ocean view) was fairly big. As for staff and service, Staff for the most part were very kind and gave us no issues. Food selections were great. We loved the Barefoot grill for authentic jerk chicken and patties. The speciality restaurants were also very good. Drinks were decent but kind of watered down.. The beach was private and smaller than what I’m used to, but overall was clean. Lots of lounge chair options with/without shade which I liked. Beach was lovely. I would visit Jamaica again.

Keval Tailor

Just came back from my stay at Secrets Wild Orchid. We got to the hotel at 2.45pm and got our room at 4.45pm - whole two hours later. When we got into the room, we saw it had hair on the floor and there was crisps on the floor next to the bed. We waited around an hour to get the room cleaned once we complained. To be fair we did get $200 off the gift shop for our troubles but our room being dirty and the delay in getting our room didn’t get our experience off to the best start. Housekeeping department could be better, they just brushed me aside on the first day and said speak to reception when I asked my room to be moped and cleaned. I must say thanks to Kevan at the front desk, he was always there to help and was the one to offered the $200 off the gift shop.

Keona Styles

Since the day of our arrival we have experienced issues. The first issue was the mold/mildew smell in the room. Upon searching throughout the room ourselves we noticed it was mold on the bed spread that we had to sleep on. The room also smelled like cleaning supplies mixed with a dirty mop smell. We also paid for ocean view and did not get that at all our view was the back of the restaurant. Day 1 we went to the check in desk and explained the issues and was told they were unable to accommodate us with another room at that time and we needed to wait until the next day. Day 2 - we had no contact from no one at the hotel in regards to a room change. We went about our normal vacation day and waited to still be contacted. The remainder of the vacation we waited for someone to still contact us that never happened the supervisor Shavoy Williams continued to avoid us at all cost by hiding in the back and not speaking with us at no cost we saw her she would disappear. She placed a letter under our door after seeing us enter the hotel instead of speaking with us and avoiding the issues she placed the attached letter under the door and when I called was still unable to speak with her up until check out. This is a tremendous issue we slept with mold our entire stay and the smell of sewage! They basically gave me a slap in the face and took $100 off a bottle that was ordered and charged to our room but I still paid a large amount for my stay sleeping in mold the whole entire stay. I am a traveler and this is the worst experience I have ever had thus far i see why the workers complained the entire time and just came back from strike the day prior to our arrival and was planning to do one again the workers even complained about the lack of services they were providing the customers because they are not being paid they lacked customer service and they didn’t acknowledge the fact nothing was done about it. I wouldn’t recommend staying here the amount of money we paid you can vacation somewhere else better for lower and not sleep in mold! So unacceptable!!!

Caitlin Tee

This place was magical. Visited in March 2024. It was so beautiful and so peaceful. Yes, it is 1.5hr away from the airport so be prepared for a bit of travel but once you get there you can just relax. Upon arrival, during our check in process we were served with a delicious drink, it was non alcoholic and so refreshing! The beach is a short walk across the street (they have their own crossing guards). Private beach area for only guests with a restaurant/ bar on the beach so they can serve you. They put out chairs specifically for you and where you want to sit. There is no lack of shade, which is great. Food throughout the resort was good, no complaints, but we aren't picky. This is not a party kind of resort, very laid back. Perfect for the folks that are just looking to rest and relax. Room was very well air conditioned and shower was great after a day at the beach. We'll be back many many more times!

Julie McClain

Can’t say enough about how perfect this place is. If you like to ‘go go go’ then this may not be the resort for you although you can book excursions and find other things to do if that’s your preference. BUT, if you want to rest & relax in an incredibly beautiful place with unsurpassed beaches then here you go…. this my favorite beach in the world!! I love that it’s in a bay, there are not waves so if you’re into surfing or body surfing etc. is not that kind of beach but if you’re into floating out into the clear blue water at the perfect temperature - with the sugar white sand - this is the right place! Food is really good, the service and the staff are exceptional, the lodging is wonderful and obviously as I write this, I just want to rebook 😍

Alex Cost

This was the first time here, second for the girlfriend. This is an absolutely awesome place. The staff was by far the best. Within a day or two, they knew you by name and where you were from. This is different from large chain resorts. The beach was only a short walk away, and even there, they had a nice full bar and a place for you to get food, so you didn't need to walk back to the resort itself. I would recommend the spa services. We had the outside couples massage. It's absolutely amazing. It was a good week here, and I will be looking forward to the same time again next year.

Chloe Beck

We loved our honeymoon at Sunset at the Palms! We felt it was the perfect mix of relaxation and excursions. They have a private beach with a bar, and so many wonderful people to help you blow up floaties, give local recs, etc. (shout out Kevon for giving us a history lesson on bloody bay!) we got a couples massage with Brenda and Devina and I think Brenda may have fixed a shoulder issue I have had for YEARS!! Lynford, one of the best botanists, gave us a wonderful tour of the grounds and hung out with us during our lunch with Betty (the goat!). The treehouses are wonderful (and air conditioned!!) and evenings here were just so peaceful. It really is paradise. AND they have a very friendly tomcat named Tom!! I can’t say enough good things about this resort and how well cared for and safe we felt. I would recommend this resort to everyone I know!!!!

Nick P.

Definitely the best all inclusive we've been to. The staff remember you, they provide that extra service that makes a trip enjoyable, everyone has a great attitude. The resort is quiet, and is beautiful, it feels like you are in a jungle. Tables are set up beyond for a buffet. The food is just amazing, the buffet doesn't have a ton of selection because it's a smaller place, but what is there is delicious. They could do better to label for allergies. The beach is across the street, private, not a far walk at all, and is beautiful. The water is clear and calm. There and plenty of spots with open and covered options. Night time entertainment is kind of lacking, though doesn't feel needed to be honest.

Clarence Cromwell

Sandals South Coast is a one-of-a-kind experience, beginning with the interesting shuttle service through the Jamaican countryside. Our room was ground-floor and we chose an all-inclusive five-nights package. Our patio opened into connecting pools that featured a swim-up bar with fabulous beverages. The staff are helpful and outwardly friendly. Any minor inconveniences are quickly and truthfully remedied. The numerous specialty restaurants serve excellent food. The souvenir shopping is a must. The only possible downside for some visitors might be the size of the property. It was a lot of walking to see everything. Some fun trivia: First, the food trucks have no engines so they aren't going anywhere. Second, those "Don't Feed The Peacocks" signs are laughable because the peacocks raid the scraps from food trays left outside the room doors.

Karlee Post

The trip was great but not the best we’ve been on. The staff were very nice and attentive. It has a good layout and the resort shop was very affordable. If we weren’t there for a wedding we probably would’ve went elsewhere; When we booked our trip we got a beach front walkout room. A couple months after they told us they were reconstructing some of the buildings and our room was turning into a swim up. Instead of honoring us with another walkout, they put us in a room with a view of the pool blocking most of the beach view. When we asked if we could just be moved into an other walkout they said that it would cost more than we already booked. I feel like we should have had some accommodation instead of being placed into completely different room. Most restaurants had hour wait times and the restaurants that required reservations weren’t possible because the next availability was after we left. I’ve never had this experience with past all-inclusive resorts. The shuttle drive from the airport to hotel took 4 hours. They told us an hour and half not telling us the more realistic time. Traffic through the city is very backed up between 2-6, this was not a random occurrence. We took a group snorkeling trip through the resort and because we had more than 4 they charged us $100 per person. They took us to a choppy part of the water, which made it hard get close to the reef without getting scratched up. They didn’t not have enough food for our group and not enough of mouth pieces for everyone. Not worth the money.

Madeleine Mason

We spent 6 days at Sandals South Coast for our honeymoon/one year wedding anniversary. The good 1- the room was updated and clean. We stayed in one of the Long Beach swim up suites. Loved the oversized shower and the soaking tub on the patio. The room was well stocked with beer, soda and spirits. The swim up pool was typically clean. 2- the food was AMAZING. We didn’t get a chance to make it to every restaurant but chicken dippers was a great lunchtime option (seriously the best chicken tenders I have EVER tasted) and the sushi restaurant has the best Philly roll ever. Bayside had a pretty good breakfast spread. 3- the resort is just beautiful. Very clean and well maintained. We spent our mornings under one of the many cabanas on the beach and would hop over to either the main pool or our swim up area in the afternoons. The beach was very clean and the water was usually clear- on hot days it was so nice to just float around in the ocean (resort staff were great about checking up on us and bringing us drinks). 4- the staff was amazing! Everyone we met was warm and welcoming. Clayton was the best bartender (latitudes over the water bar). 5- I’m a crazy cat lady so I appreciated the many cats wandering around the resort. They are all well loved and in great health which says a lot about the resort. 6- we did 2 excursions (Rick’s cafe and the Appleton rum estate). They were both awesome experiences but I have to say our drivers really made the experience for us! Christopher gave us a whole damn historical overview of the island and even stopped to get us sugar cane to try. Jamaican mamma and papa got us to Appleton and kept us laughing the whole time. 7- I didn’t wake up hungover a single day I was there. The bartending staff does a great job balancing the alcohol in their drinks. The not so Good 1- the bed was downright rock solid. Very uncomfortable. We were usually so tired by the time we made it back to the room that it didn’t phase us much but I would have expected a bit more from a luxury all inclusive resort. 2- If you’re the type of person that prefers instructions to be written out for you, you’ll have a hard time here. Things like dining attire and check out were not clear. Take advantage of the help chat and sandals lounge. 3- be prepared for people to try and sell you things. Photography sessions, spa days, excursions… etc. People would walk up to us while we were trying to relax pool side or at the beach. I will say the staff is perceptive to when you just want to be left alone, but be prepared to be approached. 4- The drive from the airport to the resort was… treacherous. Lots of sudden stops, potholes and traffic. It goes faster depending on the time of day but if you don’t have a good driver and are prone to motion sickness you’re in for an experience. Be sure to pack Dramamine. All in all, we had a wonderful experience at sandals south coast! It was well worth the price tag and we would absolutely consider going back in the future. There were some downsides but the benefits far outweighed them. It was a beautiful well maintained resort full of warm and welcoming people. If you are looking for a party non stop vibe this is not the resort for you. It’s a bit more low key and relaxed but that’s exactly what we were looking for.

Jennifer Merrick

This is an amazing place! It's beautiful and the staff is amazing. I have never gone anywhere where the staff is as nice as these. They can't do enough for you! We were here 14 years ago for our honeymoon and is definitely a winner!

Anthony Campbell

Beautiful resort. Newly renovated rooms with romantic tub on the balcony. The staff is so friendly and engaging and very accommodating. Resort a bit far from the airport but you get to see the countryside and local environs.

Venisha Dover

Celebrated our anniversary and had a great time. Our bartender Duncan made us the best drinks every time. Each time he made our drinks it was really good. Food, hospitality and spa was up to par. Will definitely return

Kelly Oneill

Upon arrival, we were very underwhelmed by the lobby. Normally, you walk into a lobby with a beautiful ocean view and surrondings, but not so much here. We booked an ocean view room which turned out to be terribly disappointing. To see the ocean, you had to go out to balcony, stand, lean and turn to the right. Ocean was not viewable from inside the room with curtains open or by even sitting on balcony. Tips are not encouraged here and the service level shows it. Much of the staff is either indifferent to you or annoyed that you're there, particularly in the restaurants. Other resorts where you tip all day, the staff is falling over themselves to make sure you're having the best vacation ever. Here you definitely notice they are not working for tips. The restaurants and hours are limited and the ones with reservations requirements are hard to get into. We're on vacation, we weren't sure how each day would play out so it wasn't something we wanted to plan for days in advance. One reservation we made got made on the wrong week by the staff who entered it and we didn't notice in the app so upon arrival we were told we couldn't be accommodated and should have noticed they made it for the wrong day. The beach/ocean is mostly blocked by trees so you have to be strategic for your views. The music in the main pool area was at such a low volume you really couldn't hear it unless you were actually sitting at the swim up bar. The mineral pool had no music. There are a lot of stairs everywhere so to getting around is difficult if you have any mobility issues. The bars each ran out of certain alcohol every day we were there. The drinks at the martini bar were delicious, but the bartender wasn't terribly friendly and they ran out of different drinks. The balloon bar is small, dingy and outdated looking and very uncomfortable seating. We saw/heard the GM scolding staff for setting up tables/chairs wrong at one of the entertainment areas, he was yelling at someone over the phone and it was very unprofessional to do that out in the open in front of guests. We signed up to go to Margaritaville one night and the bus was 45 minutes late to pick us up, we were just standing in the lobby waiting. When we got there, we were the only people there. While the resort can't control if anyone is there, the bus driver said it's been like that since Covid. Maybe they should find a different offering that is more reliability lively and fun for guests since it seemed to not be a surprise to the driver. The signage isnt good so finding your way around isnt very easy the place is a maze. While we mostly hated the resort, the bright spots were that the rooms were spacious, nice and clean. The Cassanova restaurant had delicious food and the server there, Ricardo, was fantastic. He was friendly, attentive and fun to banter with. He didn't seem to hate his job like most of the staff throughout the resort. The bartenders at the main beach bar and swim up bar were mostly friendly as well. Particularly Lloyd at the beach bar and a woman, I forgot her name but it was something like Santasha. The spa was a really great experience, I had Misty and her service was amazing! All in all this resort fell short and I'd never recommend it or visit another Couples location.

Jim Sammons

Spent a week here and wanted to love it, but compared to similar resorts (Excellence, Secrets, etc) it doesn't measure up. The no tipping policy really hurts the service outside of the restaurants. No one comes to you on the beach to get you drinks, towels, food, etc. Dinner options are very limited (3 options, plus room service). Room service was hit and miss (cold dinner, good breakfast). I know they said the rooms were updated - our beachfront suite had unpainted walls in the bathroom, patch marks in the sheet rock, falling apart wall around the A/C unit, etc. We had to constantly request mini bar refills. The grounds are beautiful, however. Both beaches are small. Overall, if we go back to Jamaica it won't be here. If you are expecting 4 or even 5 star resort, this isn't the place.

Nicole Richards

We've been coming here for many years and have always had an excellent time. The staff treats you like family, the rooms are bright and spacious, and the food is outstanding. There are many fun activities and evening entertainment to keep you occupied, or you can just relax by yourselves, if that's your thing.

Tiffany O'Donnell

What happened to this resort? We used to be loyal guests at Couples, but after our recent stay, we will not be returning. We waited nearly an hour past check-in for our room, and the woman at the front desk kept saying, “Just five more minutes.” This would not have been an issue if the bellman had taken our duffle bags, but he insisted we had to keep them with us. By the time we finally entered our room, we were starving, only to find that there was nowhere open to eat. The food was extremely repetitive and lacked variety. There are only three restaurants on the property, and they aren’t open every day. Most of our meals were buffet-style, and I shouldn’t have to eat at a buffet 2-3 times a day. Many guests were complaining at the gala due to the long buffet lines. We used to rave about the food, but now it lacks flavor and high-quality ingredients. Half the time, the fruit wasn’t ripe, there was a lot of fat on the meat, and the bread was always hard. The only decent meal we had was on lobster night. The selection has been the same for the entire ten years I’ve been a guest here. If you are going to serve the same foods every day, at least have more restaurant options. We typically stay for seven days, but I’m glad we only booked five nights because we were ready to go home by day three. This was our first time back in five years, yet we were treated like first-timers. We weren’t allowed to make dinner reservations in advance and were only offered two sit-down dinners for our five-night stay. Additionally, we could only book the last seating. The woman handling the dinner reservations rolled her eyes at me and indicated that repeat guests had booked all the better times in advance, which is one of their perks. So, newcomers, be warned I think if you are a repeater, you don't realize how limited the resort is for dinner because they get to attend a repeaters dinner and are provided a credit based on status, that many use for private dinners. Furthermore, the property needs major renovations. It is beginning to look run-down, even though we stayed in the “newly renovated” G block. While the room was nice, we barely had hot water and the shower pressure was horrible. We didn't feel clean after taking a shower. A majority of the staff were not friendly. I will say that the bellmen, the server at Casanova (I don’t remember her name, but she wears glasses), Henry, and the ladies at the spa were the nicest employees we encountered. However, the staff at Palazzo were the worst—unfriendly and unwilling to assist. They rolled their eyes at every request, never refilled our drinks, and didn’t replenish the empty glassware at the juice and champagne station, nor did they clean the tables. We ordered room service through the app and over the phone, and they never got our orders correctly. Orders were taken correctly, but the kitchen didn't care to pay attention. 4 out of 4 orders were incorrect. Drink service on the beach is now non-existent. I flagged down one lady for a Miami Vice, and after ten minutes of waiting, I walked over to the bar to get the drinks myself. I was informed they were waiting for piña colada mix. I waited, and she eventually told me to take a seat and she would bring it to me. Another ten minutes went by, and when I walked back to the bar, I was told they didn’t have the mix. She knew this but never walked over to inform me. They ran out of wine during the gala. The people at my table had to get up 4 times to get someone to bring him and his wife a drink. Drinks at a 5 star resort should also be served in proper glasses. They really need to invest in better entertainment. There is no music by the pool, and hardly anyone was hanging out there. This was our first couples trip without kids in five years. I'm sick about the amount of money we spent on this disappointing trip.

Vito Coppola

Beautiful hotel and beach. Food was amazing. Service and staff were always friendly. If I was to improve on one thing, it would be the entertainment. there should be better pool side entertainment and the night entertainment needs a little work.

Brittini Jackson

There are no words to express my gratitude to the workers of couples resort negril! We arrived late September and stayed until October 3rd for my wedding! It was low capacity which I enjoyed, as it was calm, romantic and ALL the employees I encountered were kind and professional! I'm can't remember all their names but I found our wedding coordinator to be super sweet and as accommodating as she could be! The food was delicious and the wedding was absolutely STUNNING! We're were treated like kings and queens and will definitely be coming back for our 1 year anniversary 💜 💕 Thanks again for making our wedding a beautiful experience!

Kat W

Did everything. Spent daytime in bathing suit! What’s better than that? The wildlife: birds and fish are easy to spot. Great weather- occasional clouds give nice break from sun. Ocean air is cleansing.

Deanna Jenkins

We Celebrated our 25th anniversary Sept 21-28 2024 From the time we arrived, everything was perfect . We were greeted with a cool towel, and champagne upon arrival. Our room was perfect 2106 garden view I wouldn’t personally spend extra money on an ocean front, the resort is small , there probably isn’t a bad room in the resort . We loved the fire show , the beach is gorgeous, and the food was delicious!!!! We will definitely return !! Thank you Couples Negril !!!!

Zach Campbell

We stayed here on our honeymoon. The service and employees were great. The food is good the drinks are good. I have no complaints from our trip. It’s a very classy resort, plus it’s adults only so that’s nice

Audie proctor

We stayed her for 5 nights and had a wonderful time. The rooms were clean, the shower had hot water, the a/c was cold, the sheets were clean. Housekeeping came daily and cleaned the room and never messed with our personal items. Our room faced the ocean and we were steps from the beach. The drinks were great, the food was wonderful - just be aware Jamaicans don't eat a lot of beef, therefore chicken is your better your better option when it comes to the best preparation on the island. We felt safe walking up and down the beach, and walking all over the resort.

DA R

In my opinion Couples Swept Away has one positive aspect, and that is the beach. Everything else ranges from ok to unacceptable. We stayed in an atrium suite. I personally would not recommend this suite if you like quiet. Half of the room is screened with only wooden shudders. You can hear everything. We are currently trying to sleep and are having to endure loud live music from the lobby. The power has gone out daily. Our room service order was incorrect or not delivered several times during our stay. Our room was also not ready at check in despite arriving late. Most of the staff seem to not want to be here. The bars aren't always open, and you will be pointedly ignored by staff. The beach. The beach is amazing and will almost make you overlook all the annoyances of the resort. But....you will be approached constantly by locals trying to sell you all manner of things in addition to asking you to retrieve them food from the resort. I will not be returning.

Mark Robertson

We’ll definitely be coming back to Couples Swept Away! My girlfriend and I had an incredible time exploring and relaxing at the resort. From lounging on the beautiful beach to making palm leaf hats, enjoying a paint-and-sip session, and scuba diving for the first time on a stunning reef, every moment was unforgettable. The food and drinks were fantastic, and the staff went above and beyond—special thanks to Orlando, who even went back to the boat on the water to retrieve my hat after scuba diving! The best part? Experiencing all of this with my best friend. It was truly a trip to remember!

Steve Bentley

What can you say but this is a fantastic all inclusive resort. This was our 3rd trip to this resort and will continue to go back. We enjoyed every minute of walking the beautiful beach with crystal clear water and white sands. Negril is astonishing. The dinners and alcohol were on point and you absolutely do not want to go home. Thank you couple's and we will see you again.

Allea Bailey

We really enjoyed our vacation here. The room was very clean, and the bed was super comfortable. The mini fridge in the room didn't keep cool very well, so we had to keep ice if we wanted to have drinks. We were on the second floor, and climbing the steps was not fun, but I loved the patio, and being off the ground floor made it more enjoyable. The beach is gorgeous! We spent much of our time relaxing in and by the water. We did run across a few stingrays, but they didn't bother us. Make sure you take advantage of the boat tours that are included in your reservation. We did the glass boat tour, but I believe there's also snorkeling and scuba diving. The food was good, but we would have liked more Jamaica food. The Curry chicken we had on our first night was the best I've ever eaten. We also enjoyed oxtail, jerk chicken,lamb, rice and peas, fried dumplings, and much more. Breakfast and lunch were typically light with more options at dinner. The resort is stretched out along the coast, and the only late night meal option is located at the far end of the resort. We were next to the entrance, so it was quite far. It would be nice to have something either in the middle or maybe provide light snacks for the room. We decided to book a couples massage, which was a bit pricy. We were not disappointed with the service, Our massages were great, and you can use the spa while you're there to soak or relax in the steam room. Take your swimsuit if you decide to get a massage so you can enjoy the spa. The staff were very accommodating and friendly. I will absolutely overlook a few shortcomings with a place as long as they provide great service. Overall, we enjoyed ourselves and would definitely visit again in the future.

Gene Bush

Great resort! Very friendly and welcoming staff. The resort is very well kept and clean. Preferred club has access to all three resorts on property. Secret St. James and wild orchid are basically like one big resort. Can't really tell where one ends and the other starts. Breathless is also connected but security will stop you and ask for your name and room number.

Charlotte Comley

We had high hopes for our stay here, but unfortunately, it didn’t live up to its advertised image. The overall experience was disappointing for several reasons. First, the hotel itself looks tired and dated, with dirty areas in our room that seemed like they hadn’t been properly cleaned in a long time. To add to our frustration, room service took over two hours to arrive—completely unacceptable for what is supposed to be a premium establishment. The pool area was another letdown. Half the sunbeds require an additional fee to use, a detail that was never disclosed on the website or by our travel agent. What’s worse, the pools felt more like an 18-30 holiday destination with extremely loud music and guests drinking excessively. This was a far cry from the romantic, tranquil atmosphere depicted in the hotel’s promotional photos. Dining was another nightmare. The food was mediocre at best, and unless you ate as early as 6 PM or as late as 9 PM, you faced over an hour-long queue to get a table. There simply aren’t enough restaurants to accommodate the number of guests staying at the hotel. To make matters worse, we found out that guests with butler service could book restaurant tables in advance, but we weren’t informed of this option when booking, leaving us at a distinct disadvantage. A serious safety issue in our room added to the list of problems—our balcony door didn’t lock, leaving us feeling uneasy throughout our stay. As if all this wasn’t bad enough, we were unlucky to be there during a staff strike on November 12. This caused a cascade of issues: restaurants and bars were closed, fresh towels weren’t available, our room wasn’t cleaned, and there was no water to drink anywhere. Only one buffet was open for 350 guests, leading to massive queues and subpar food quality. Overall, we left feeling incredibly disappointed. The hotel fails to deliver on the luxury, romance, and relaxation it promises online. We wouldn’t recommend it to anyone expecting a premium experience or a romantic getaway.

M Singh

this was my first stay at Secrest. I was not a big fan of quality of food with all inclusive option. we tried the French restaurant and a few other restaurants while we were there. We were not happy with the taste quality and menu options. The best food there was the morning breakfast. The Property was well kept and clean. The bed was very comfortable but the property had some maintenance issues. Part of the roof was damaged in the last hurricane, but has never been repaired overall I give the resort 3 out of 5

hank marshall

The staff at check in and check out are the reason for this review. Once in/on the property, you should have a good time. The check in staff as well as check out staff are rude, understaffed, unqualified, and overwhelmed. The process also makes matters challenging for them AND for the guests. Not rocket science ... You should figure this out. Too many other nice places to stay to put up with this ... You are paying for this.

Tim Edwards

Good. Not Great. The staff was fantastic. We did experience an employee strike that left us short of food, water and amenities for a full day. It seems the company has not taken care of the staff in a way that would have proactively mitigated such an event. The good: - staff - Watersports on site - Comfortable beds The bad: - Tipping required to supplement underpaid staff - Sloppy construction and maintenance leading to minor annoyances The mediocre: - the food. None of the restaurants serve much better than mediocre food. - The drinks. Low quality sugar bombs. Even for NA options. We drank water.

Marloes Baelemans-Donders

We had a wonderful vacation, really special in this LS friendly resort. Everybody is making it the best time of your life. Extremely friendly people. Simple (due to tropical environment) but nice, clean rooms with really good bed and lots of storage. Very clean beach, with lots of chairs and shade too! Good food, a lot of choice, great drinks, anything you can think of. Fully filled shop, with anything you could have forgotten, or just want to buy. Excursions are easy to book, some are free, some are outside the resort, that is also a bit expensive but alright. Great entertainment team, during the day, but also at evenings. A bit expensive resort, but it is special... it's coming home! Yeah Mon!!!

Rasheed Bellamy

A great ambiance to meet amazing people who will become lifelong friends that makes your vacation very memorable. The nightly shows/themes are so much fun and helps you dress a certain way that you won't normally. Staff are extremely friendly, and they go out of their way to ensure that you're comfortable and feel seen and heard.

Yoxsimara Pamplona Zuñiga

The hotel is beautiful and very big, the workers are so nice and kind, but they need to have more activities (entertainment) for the guests... there comes a certain time that is routine and boring 😒.. but everything else... Excellent 👌

S Brown

From check in with “Superman” to the rooms and restaurants/beach grills.. everything was Amazing ! Pool activities/trivia and tye-dye shirt activities with Denisha & Junior were fun and entertaining. Pool activities with Ana-Kay were fun, hilarious and educational. Wayne in the Japanese Restaurant was great and entertaining. Orlando and the other server (can’t remember his name) in Pastafari were top notch and made sure we had everything we needed. Brian and all of the other bartenders were amazing and kept the drinks flowing with new concoctions everyday! The entire staff is The Best! Can’t for the next Girls Trip! I will definitely be back soon for the 10th x.

S

I traveled with Missy King and the experience was superb! She had events and activities planned. It was nearly perfect. The staff on the resort are simply amazing. Everyone was super professional, nice and super welcoming. I can't wait to go back "home" Thank you Missy King!!

V Ji

5-Star Review for Sandals Montego Bay Our stay at Sandals Montego Bay was absolutely phenomenal, and a huge part of that was thanks to KIMBERLEE! From the moment we arrived, the resort’s breathtaking beauty and warm hospitality set the tone for an unforgettable vacation. We did encounter a couple of minor issues with our room, but Kimberlee went above and beyond to resolve everything quickly and seamlessly. Her attention to detail and genuine desire to ensure our comfort made all the difference. What truly set her apart was the effort she put into making my husbands birthday celebration extra special. From coordinating thoughtful surprises to ensuring every little detail was perfect. It’s rare to encounter someone who truly cares about creating such memorable experiences, and she exceeded every expectation. Sandals Montego Bay is a paradise in itself, with pristine beaches, delicious dining, and incredible staff, but Kimberlee’s kindness and dedication were the highlight of our trip. Highly recommend this resort. CLAY, from ground keeping was also very helpful and kind. TASHA from entertainment made effort to make our stay fun and enjoyable. Christopher's charm and warm welcome made this resort memorable. Thank you everyone!

Serge Jerome Jr.

The staff was great. The staff was courteous and professional and a delight in every way. The food was absolutely delicious. The scenery was amazing. The hotels were cleaned constantly twice a day. The restaurants only stay open till 9, so that's something else to keep note of. There are grills that are open after night. However, those grills have a limited menu. It is very difficult to do any off resort activities because the resort is isolated. And you have to take a taxi. The resort will only allow you to take their recommended taxis, which are screened and vetted. So that's a good thing. However, they are 2 and 3 times more expensive than the local taxi. Everything you need that is not already at the hotel is at the Whitter Village so dont let anyone convince you to go anywhere further. The views on the beach were Amazing and the views from the hotel where amazing.I can't wait to come back.I had a great time.It was so relaxing so beautiful.

Brooke L

Best vacation EVER! My husband and I stayed for a week in one of the millionaire beachfront butler suites 12/7-12/14. The service provided by our Butlers, Dane and Oshane, was absolutely unparalleled! They thought of things we would want before we even knew we wanted them! The food was amazing! Our favorites were Butch’s steakhouse and the Oleander Room. The drinks were awesome and definitely not watered down (shout out to Adair’s rum runners)! The beach and pools were so beautiful and clean! The location is awesome but you will hear planes go overhead. My husband and I didn’t mind though since it takes no time to get to the airport and it’s not super often. We went on one of the sunset Reggae Catamaran cruises on our last night and it was so much fun! The room was so pretty, comfortable and quiet too! The double rain shower and outdoor tranquility tub were awesome! Also there were cats on the resort which made it feel even more like home for us! Can’t wait to go back for another anniversary!!

Brian Albrecht

Great food and friendly staff all around. The planes overhead from the next door airport are loud but far less frequent than anticipated. A plane might go by overhead 6 or 7 times a day so it's not too bad. A fun spot all around but not the nicest Sandals we've been to.

Nicholas Knight

Sandals Montego Bay is a slice of paradise. From the moment we arrived, we were greeted with warm smiles and exceptional service. The resort is beautifully maintained, with lush gardens and stunning beachfront views that take your breath away. The rooms are spacious and luxurious, offering every comfort you could wish for. The food is outstanding, with a variety of restaurants serving delicious cuisine from around the world. Our favorite was the beachfront grill, where we enjoyed fresh seafood while listening to the soothing sounds of the ocean. The all-inclusive package truly meant we could relax and indulge without a care. What sets Sandals Montego Bay apart is the exceptional staff. They go above and beyond to ensure your stay is perfect, from arranging excursions to just making sure you have everything you need. Special shoutout to the entertainment team, who kept us entertained with fantastic shows and activities. If you're looking for a romantic getaway or a luxurious retreat, Sandals Montego Bay is the place to be. We can't wait to return!

Barry Van Orden

We just returned from our fourth stay at the Sandals Royal Plantation. This place is always amazing from beginning to end. The management team and staff are engaging and focused on providing a fabulous customer experience. They are constantly refreshing the property and completed a few small projects during our stay. We have had the same butler team Neil and Chase all four visits. The two of them are a fantastic team and are near perfect in their execution. They treat us so well and are very adaptive to the desires of each guest. There are so many terrific team members across all departments. I have to say Stephanie and Sherika from the Terrace Restaurant were our favorites. They would joke with us and always remembered what we wanted. The entire dining team was top-flight. The prices at thus resort might be the only thing holding us back going forward. Sandals has drastically raised their prices the past few years above the rate of inflation. They offer a premium product though and those who are not price sensitive should consider a stay at The Royal Plantation. Again, we had a great stay and appreciate the hard work of the staff. The General Manager Omar and Marvin from Guest Services are fantastic and very engaging. They go out of their way to ensure everyone has a great experience.

Bridget Fox

Beautiful resort! The service is top notch. The butlers are so kind and want to make your visit the best. Omar is the GM his presence is everywhere and he knows his guests by name. You can tell his staff really enjoy working with him. Highly recommend!

Laurie Woods

This Sandals resort is our absolute favorite! I hate to even share that with too many people because I'd rather keep it as my own little secret. The staff and excellent service are two of the biggest reasons why we keep returning. We've been vacationing here for close to 10 years, and many of the staff have been there for that entire time. We always feel as though we're coming back to visit family with each visit. The resort has such a unique charm and warmth to it. We love the smaller boutique size of the resort. We've visited other Sandals and, though we've always enjoyed them as well, they don't have the same charm and personable staff that SRP offers. From housekeeping to the waitstaff at the restaurants to the beach butlers --- everyone seems to know our names. Even the GM makes a point to know guests by name. Though the resort is a little further from the airport than some of the other resorts, we don't mind the drive through Jamaica. It's definitely our happy place.

Christopher Young

Once again Sandals Royal Plantation have outdone themselves! Richard & Duwayne were exceptional. Omar the GM is amazing and hands on. I can’t say enough about the food and the accommodations that were made to the menu for some of our dietary needs. They were always so eager to please and there were no issues. This was our sixth visit to this location and it never gets old and is always top notch. The service at this resort is the best the Caribbean has to offer.

Clare Bruce

This was our second visit and it didn’t disappoint. The staff are what makes Sandals Royal plantation so special. Omar the general manager amazingly knows every guests name. The Butlers can’t do enough for you and are only a phone call away. Every member of staff are so welcoming. The hotel is an oasis of relaxation and I wouldn’t hesitate to recommend it.