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Up to 38% off
4.2
Google reviews (841)
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£1319
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Be welcomed to the St James's Club & Villas with a cooling tropical drink and the caress of the exotic trade winds. Sat on a small peninsula in-between two glorious beaches, this all-inclusive hideaway is the ultimate romantic destination. With enough...
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4.2
Google reviews (841)
Heather Marek
Overall it was a great stay. The staff were friendly and attentive. Service for the reserved dinner time slots were alittle too slow, and portions were too small. We should have ordered a few items maybe if that is possible. We ended up stopping at the buffet for alittle more food afterwards.
The music was always great to listen to in the evenings. We enjoyed sitting in the lounge chairs near the bar listening with a drink before and after dinner at the docksider.
Disappointed about the seaweed on the beach, but we understand it is seasonal and is constantly coming in. Too bad there is not a better solution rather than the tractors and by hand. Like a net or something quicker. We felt bad for them having to work so hard on that for so long too.
Didn’t realize how big of a resort it was and it is all pretty spread out so I could see how anyone older or with disabilities may struggle. It did help to keep us in better shape though.
Kelly Herrell
The food was better than my previous experience at Costa Rica Dreams. They said they have room service but only for an extra fee and only at night. Bottled water was an extra purchase as well. The resort was quiet and definitely not a singles dream which was fine with us. The staff was friendly and helpful. We stayed on the Atlantic side but could access the Caribbean side by walking 200 yards across the street. The spa was outstanding. I would not pay extra again for the Italian restaurant as it was a little disappointing. The nightly entertainment was fun. The jerk chicken was delicious. Don't be afraid to take a taxi in to town. Overall we were happy and felt very relaxed.
Caleb Demeritt
I recently visited st James club with my wife, 18 month old as well as 4 other adults in our party. After reading reviews I was worried about the service but We were greeted by 2 great front desk workers, one being Brianna and the others name started with a D and I know I’ll misspell it. They were great and very helpful. The clubs location is great while we were there it felt like it was empty which was awesome not feeling overcrowded when going to do things. We spent most of our time on the resort enjoying the beach which was great, great clear water and make sure to have piper give you a foot message. I also want to give a special shout out to Deshaun who works in the little store there. She was so helpful and even went to the store to grab diapers for my son as we unfortunately forgot to pack enough so she definitely. While the location was great and we had great encounters with the workers I’ll say the worst part of the trip was how slow it was to get food at all the restaurants . We went to the rainbow garden for dinner one night with a 6:30 reservation. It took 3 and a half hours. The service being so slow at the restaurants made it so by the time you were done eating you didn’t have much time to do other activities. St James needs to invest in making sure that people are receiving fast service even trying to grab a quick snack would take at minimum an hour.
Margarita Filinov
I'm usually not picky person when it comes to all inclusive, but I like all inclusive for the convenience of not doing anything than to relax.
The property is beautiful.
The beach is clean and the water is amazing.
To get a DRINK at the BEACH you have to go to the restaurant and get it yourself. There is no bar, close by, except at the pool area.
Gary Borer
I have read most of the reviews and I totally disagree with how people have complained about the staff. I found the staff to be amazing. They are always smiling and very friendly. We recognized Allison a member of the activity staff while visiting St. John’s town and she was so friendly offering to show us around on her own time. Each meal we met the most accommodating staff like Twana and Amie just to name a few. The grounds and views are amazing. You don’t go here for fine dining so leave your palate in Europe. The breakfast is substantial to begin the day. We paid the extra fee to eat at the Italian restaurant at night . You will love Roxanne and the music was enjoyable. I did enjoy the service at Eleven 11. The sunset cruise was fun.
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Up to 40% off
3.7
Google reviews (1339)
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£1349
Based on 7 Nights, All Inclusive, Including Flight & Hotel
A world of luxury, comfort, style and entertainment awaits at Royalton Antigua, a magnificent 5-star getaway in a sun-kissed Caribbean paradise setting. Located next to a glorious private sandy beach, this magical all-inclusive escape has everything...
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3.7
Google reviews (1339)
Martini guy
3.5 star
This is a beautiful hotel in a refurbished building which doesn't have the proper HVAC. Needs to shut down for a few months and work this out. I booked diamond club and it was overall a decent vacation. The food was good, the alcohol selection was excellent, pool was excellent , beach was excellent. The sports bar does not get you any game you want, they dont even try after you ask.Zero selection of draft beer, its all Long Bay from Antigua which was pretty good. Chairs are easily the most uncomfortable out of 22 resorts i've been to, look great but no chair pads. Staff was great if you treated them nicely, i witnessed some who didn't, if you had an entitled attitude you will be ignorned. I've been to Antigua numerous times, i love the island, would i return, probably not to this resort, i preferred the 3 star Jolly Beach resort over this.
Janet Agarrat
Just visited March 22/29
Love the blue sandy beaches.
During my stay I would of like to see a much wider range of food at the buffet. Plus the food was more room temperature than hot. I enjoyed the food at the stake house, the staff was extremely on point.
Night entertainment was just okay.
Did a day trip to Devils bridge, Forth James and through the capital St John. Drove through the island which was beautiful❤️ Overall I would visit again.
Denise Rocher
We just spent two weeks at this resort. Overall it was very good considering the high volume of people. The rooms were comfortable and if you had any problems they were quick to come and assist. The food had a great variety of options. The beach and pool area were beautiful with plenty of chairs but you had to get a Chair first thing in the morning or they would be taken up. This is an issue at most resorts unfortunately. The staff were friendly and helpful. The gym was very well equipped with personal trainers there to help if you needed any guidance. Overall very pleased with our stay!
Volodymyr Gelias
The beach and location were absolutely stunning—soft sand, clear water, and perfect for relaxing or taking long walks. The resort itself was beautiful and had a lot of potential. Unfortunately, the food was a big letdown. For the price and setting, I expected much better quality and variety. If you’re coming mainly for the beach and views, it’s worth it—but if food is a big part of your vacation experience, you might be disappointed.
Deborah Billing
We have just returned home from 10 nights stay , before going I read some reviews and was quite concerned that I had not made a good choice, but how wrong was I !! it was a excellent stay we all loved it the staff were lovely and friendly and went above and beyond to ensure we had a good time , the food was good drinks on demand, room clean and bar always stocked daily and a daily call to check all was ok air con was working fine beach always clean I just can’t understand some of the complaints !! I do agree that diamond club not worth extra from what I seen. Cafe / coffee place was first class from time it opened 6.30am till late staff lovely clean fully stocked so you could take a snack away or eat in excellent
Thank you to the whole resort staff for a fantastic holiday .👍
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Up to 37% off
4.3
Google reviews (1062)
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£1419
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Switch off and relax into the Caribbean spirit at Antigua’s most laid-back adults-only resort. Pineapple Beach Club is located on a picture-perfect bay of silky-soft white sands and a sparkling turquoise sea - a perfectly tranquil spot for water sports...
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4.3
Google reviews (1062)
Cate Shores
This is the first all inclusive resort I’ve been too and it was worth every penny! My husband and I had an excellent trip. The room had an amazing view and we sat on the deck every night. The bbq restaurant was a favorite spot to eat. The water was perfect and the pools were always clean. Amazing staff, so kind and professional. I would absolutely come back!
Nancy Rychel
We had a fantastic stay at Pineapple Beach Club in
January 2025. We stayed waterfront and looked out at the whole resort every morning from our balcony and watched the sun come up. The breeze was beautiful and the beach so calming. A short walk to the coffee shop to see Wallace and the lovely baristas in the morning was certainly a treat.There were plenty of towels and many places to sit. Whether you want ocean front or poolside you will find a perfect spot to just relax. The Topaz buffet restaurant was great with lots of variety. The staff there are warm and friendly especially Nicole and Arlene. The bar had great service and lots of tropical treats to choose from. The whole vibe was relaxed. Our week was far too short. Next year we will stay longer. I wish i could remember all the staff names as we found them all to be wonderful.Take a bow Pineapple, you really deserve it.
Phil P
Beach is absolutely beautiful. Rooms are very nice, very clean and well kept, just yards from the beach. Food is by far the best I've ever had in all-inclusive resort. Staff is incredibly nice andthere to help everywhere you turn. I highly recommend.
Teri Sullivan
Best sand on the island compared to the west, staff are awesome, lots to do if u want. A little out way, making it quiet. Driving to here is a challenge. 4 wheel is highly recommended if u must rent; otherwise, Rental is not recommended. Let someone else stress about people and potholes.
Jenna M
We only had a day pass to this resort so I can't comment on the rooms. The beach had a lack of shade so we found ourselves shuffling our chair to try and stay under the palm trees. Plus the water was pretty rough the day we visited and not all the floating loungers were in water shallow enough for us to walk up to.
I thought the tortoise enclosure was a delightful suprise!
Underwhelmed by the lunch main course options but enjoyed Cafe 1761!
Dinner was astounding in the Italian Restaurant!
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Up to 45% off
3.7
Google reviews (627)
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£1419
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Experience the delights of the Caribbean with a paradise escape to remember at the 5-star Royalton Grenada, An Autograph Collection All-Inclusive Resort. Set beside soft sands and turquoise waters, this magical tropical haven is a world away from the...
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3.7
Google reviews (627)
Rachael Markaroff
We just returned from a week at the Royalton. This was a hit for all our must haves. It was a 2 minute cab ride from the airport, the beach was incredible with good shade and tons of loungers. The resort was at full capacity during our stay however we never knew because of how well everyone was disbursed and things were mostly relaxed with that island vibe we needed.
Food was delish and we only camped out at the buffet. We found the variety enough and the food was plentiful. We were in building 17 which was close to both the beach and main entertainment/cafe/lobby area. We spent afternoons by the pool which had a great atmosphere thanks to Junior and the super awesome vibe team. There were activities/board games in the lobby bar area if you needed a break from the sun.
All the staff at the resort were kind and attentive. Our kiddos (4&7) loved hanging out at the kids club with Jovanna and her team.
We had reservations about booking here given some of the negative reviews however we are so happy we booked it and highly recommend to anyone debating it. We also met many other guests from Canada, the UK and US who felt the same.
Special shout out to the following Royalton staff who made our trip memorable and went out of their way to provide the utmost level of service. We will be back!
Server staff
Amaya
Zoe
Jenelle
Carol
Brian
Cooks and Kitchen Staff
Adrian
Team Vibe/ Kids Club
Junior, Molisha, Dontee, Jovanna
Annelle De Souza
I could not give 5 stars because the food was not good at all. There is no way a chef is actually tasting the food they are serving. If they are, they need to be fired. Breakfast was absolutely the worst. Room service and the buffet. The buffet needed to be more sanitary. That turned me off completely.
For an all inclusive, the menu was extremely limited. We ate off the resort for almost every meal and we were there for 5 days. We would only order when we were just too tired to venture off the grounds. Sometimes they would run out of food options. Simple things like apple juice and orange made you want to empty the glass down the drain which we did. The juice boxes they provided in the rooms were way better but as an adult, do you want to drink juice boxes?
Some people may argue and say they are cooking for the masses but we ate at the calabash hotel twice and the food quality was amazing.
Our room was up to date. The spa was amazing! Staff were very kind! Alcoholic Drinks were great too. I would HIGHLY recommend to eat elsewhere.
Darin Zaborski
Background: Have been fortunate to visit multiple world class properties and being a lifetime Hilton Diamond and Marriot Bonvoy Titanium I know what “GOOD” is. There were so many poor reviews on this place I actually canceled my reservation twice. But I decided to forge ahead and man we are glad we did. This place was fantastic and really special.
Food: There were lots of bad reviews on the food but we found it to be one of the highlights of the trip. We had zero problem making a reservation through the app. I recommend everyone do the Italian restaurant one night at 6PM for the great sunset views and cruise ship departures. Our favorite ended up being the buffets (we ended up doing them most nights). There is literally something for everyone at the buffet (multiple soups each night, a great salad bar, several protein options, veggies, carbs, bread, and rotating theme night options. There is even burgers and pizza for kids and adults who don’t like to stray. Bottom line on food, if you can’t find something to eat on the buffet it’s on YOU!
Drinks: Again, lots of complaints about running out of stuff and watered down drinks. Didn’t find this to be the case. Had no problem finding a place to get a drink and the drinks were fantastic.
Resort: The resort and location are fantastic. Incredible location and beautiful landscape. It’s located on a really good stretch of beach (much better than the Sandals which is next door). You do need to be careful entering the water in some sections as its rocky but there are plenty of good areas to enter. The pools were great and never felt too crowded. Loved having a drink right by the ocean as we watched the sunset each night.
Butlers: This was an area of “what do they really do?”. Our “butlers” were very nice and always seemed to be around when you didn’t need them and never around when you did. I think the “butler” is just a worthless throw in for diamond club guests. You don’t really need them.
Staff: We found the staff to be very pleasant and friendly. No issues here despite what some of the comments said in the reviews.
Location: Great location, 5 minutes from the airport and not too far from many other things to do. We are scuba divers, and our dive shop was only 10 minutes from the resort. Multiple taxis and overall a great place to be for the week.
Diamond Club: Lots of comments about Diamond club, is it worth it or not. It basically costs us $200 more per night but I would do it again. The rooms and room location are much better, you have priority access to reservations, and you have the bar, food, and coffee bar just for Diamond club right near your room.
Quirks / Issues: One of the biggest quirks of the week was the fact that they never had coffee for your room “they were out” all week. Not a big deal if you were staying in the Diamond club rooms because they had a 24-hour coffee machine (for the early risers like myself). One day the entire resort seemed to be out of towels, but they did get some later in the day. Other small stuff bothered me like not putting more coffee cups out in the morning and cleaning up the Diamond club bar (they could have removed the empty liquor bottles).
Overall assessment: The ultimate “final grade” on a stay is the following question. Would you come back and stay here again? We would absolutely come back and stay here again and in fact I will specifically look at Royalton properties to stay at in the future when going to the Caribbean. These folks run a good operation.
Devika Bradshaw
We just returned from a wonderful two weeks at the Grenada Royalton. We loved the Antigua Royalton and decided to give this one a try. It did not disappoint. What made this experience so exceptional was the courteous, friendly, hospitable, kind, hard working staff. Every single employee we encountered…servers, bar tenders, housekeepers, gardeners, fitness team, entertainment team and guest services personnel was gracious and helpful. I explained to Brandon. Manager of Guest Services that I was feeling very grateful to be there after surviving breast cancer then a stroke. I also said how extra lucky I was to be there for my birthday. He and his assistant manager , Mickaella, were so kind and compassionate and went above and beyond to make my birthday memorable. My day was filled with lovely surprises, a wonderful dinner, and evening entertainment that included a special song sung by the incredibly talented Brandon !
Loved everything about this resort…the beach, the water aerobics classes, the food, the entertainment , and the vibe in general. But the people…a special shout out to Dali (for the spices), Donisha (my heartfelt thanks for the lovely birthday gift that I will treasure always!), Candace from the buffet restaurant who showed us such kindness and Ria, our housekeeper, who was exceptionally thoughtful. And Stitch and Dontee from the Vibe Team…wow you guys bring such a wonderful energy to that place! I was ill the first three days there and even the resort nurse was so helpful and caring.
I wrote a previous review that I can no longer find and I know I included this line…in a world where more and more people are forgetting their humanity, the Grenada Royalton staff demonstrated that kindness is very much in fashion. Thank you so much.
I am saddened to read negative reviews. Our experience was 5 star all the way .
Angelyn L Thompson
I had a fun vacation staying at this resort. The spa was amazing shout out to Kimberly! She is the best. Swedish massage and coconut wrap treatment were divine.
The staff was super friendly and nice. Miriam, Kimberly, and Vorlan were super attentive and accommodating. George taught us several new dances and kept the party live and entertaining. Resort activities were fun and engaging.
I would've given a five star but I wasn't a fan of the front desk staff. Check out process was not efficient. Given check out is noon and most folks want to eat before they leave the resort, the buffet lunch should start at noon at least for departures. Our airport pickup was scheduled at noon. The buffet opened late and by the time we were seated we only had 10 minutes gulped down our food. Very unpleasant experience.
Additionally, didn't give a five star because food quality and diversity of selection was inconsistent. Also, didn't like that a smoker checked in below us. We weren't able to fully enjoy our balcony. Smokers should be co-located together. This too was a very, very, very unpleasant experience. Almost dropped my review to three star.
But overall it was a really fun high vibe spot to vacation.
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Up to 40% off
4.1
Google reviews (887)
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£1859
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Nestled in lush tropical greenery, Coco Reef Resort & Spa is the perfect place to enjoy the beauty of Tobago. Set on the sparkling shores of the Caribbean, it boasts a pristine private beach and swimming pools secluded in palm trees. Make yourself at...
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4.1
Google reviews (887)
Monika Kandziora
Coco Reef Resort in Tobago is a true paradise. The stunning beachfront location offers breathtaking views and a serene atmosphere, perfect for relaxation. The staff is exceptionally friendly, making us feel welcome from the moment we arrived. A special thanks to Mr. Graham, the wonderful hotel director, for his customer-focused approach. The airport is conveniently close but completely silent. Delicious food, a fantastic breakfast, and the Manager’s Welcome made our stay unforgettable. A big hand to the Coco reef team from the breakfast, especially Patrice.
Daniel Anderson
I agree with the other reviews. Although this is the nicest hotel on the island, its overpriced. The views and beach are breathtaking, the (free) breakfast area is immersed around the beach, the staff is friendly and attentive, and the grounds are also well-kept. Wifi is iffy in the hotel rooms. They offer same-day laundry service.
Tim Hosein
Has the potential to be a 4 star but the years have caught up and it was not maintained. Creaky doors, dirty floors, potholes in car park etc, the details are missing. Wi fi is very weak for 2025. Staff are great though. Location, beach, scenery are excellent. Very little amenities for elderly and handicapped.
Raynard Patoir
I didn't stay at the resort, I was there for a celebration. They catered and the food was excellent as well as the staff that served us. They were very, very good and professional to the point where I am planning on spending a vacation there.
VSR Boston
This had been one of my favorite spots to enjoy the ocean and the Rock barrier that prevents the waves from crashing in giving the feel of an ocean salt water pool. NOW THEY ARE ALLOWING THESE COMMERCIAL BOATS INSIDE LITTERING THE SEASCAPE VIEW. THIS KILLS THE ONCE TRANQUILITY OF THIS SPOT.
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Up to 20% off
4.3
Google reviews (893)
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£879
Based on 7 Nights, Room Only, Including Flight & Hotel
Beautiful stretches of silky soft sand and a bright turquoise sea lead the way to an idyllic Caribbean holiday at Butterfly Beach Hotel in Barbados. This charming resort boasts lovely swimming pools and whirlpools overlooking the beach, with a...
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4.3
Google reviews (893)
Torres Brooklyn
As I spend my last night here, I must say I did not know what to expect after reading a review left from someone. I was about to switch my hotel but I am happy I did not. This place was more pleasant than I expected. The check in was very quick and super friendly. The rooms were very clean and ready. While is was not thrilled with the food option it was because I have a seafood allergy and as we all know barbados is big on fish. There was so many options close by it was not a big deal for me. Please do not go by the negative review of this place, it is very nice clean and friendly.
Jonathan Cranny
This hotel is a great stay. A bit of an chill vibe with stunning beachfront views. The staff are mostly fantastic. When I was there with my family, Stacey , Lynette, Kato , are the reason I'll be back 👍👍👍 don't forget to drop into the shop and say Hi to Deb or Lila they are also such nice, genuine people and great with my kids. In the shop they can set you up with all sorts of fun excursions. We went on the submarine and it was a core memory for our family Thank you !!!! 🙏
Katherine Walton
We booked a superior Apartment for our honeymoon thinking they'll be plenty to do and see but it also gave us the option of having our own space if we wanted it. In reflection we should have booked a room with a beach view (something that wasn't mentioned to us on booking). The room was at the front of the block overlooking the car park and entrance. We got no sun on the balcony as it was all shaded and sun goes around the other side of the block. There is a fast road running past this place which is not quiet at all. Taxi/mini buses toot when passing eachother or when they see people they think needs a lift. The amount of cars passing is incredible.
Another point to add is that the walls seem fairly thin and you seem to be able to hear a lot, front and back all the time. The maids start with their noise around 8.30am and don't seem to do quiet cleaning.
There is not much in walking distance, the fish market was good and food has been excellent and is in walking distance. Another plus is there is a supermarket nearby too so if you wanted to self-cater then that easy to do. The beaches are fabulous but where the hotel is situated (which is on the rocks a little) the tide does come right in so from about 10.30am there is not really a beach unless you walk further along the bay. (Of course this will change throughout the year and tides)
All in all this feels quite a budget type of place, which for the money we paid as it was our honeymoon, we were not expecting it to be like this, and it's certainly not a peaceful paradise here.
I would definitely look around and perhaps move to a different part of the island where there are more coffee shops etc on the edge of the beach and more things in walking distance around if this exists.
Lizzy Backhouse
We stayed here back in November (2024) we were booked for 2 weeks but after 4 days we got a call from home as my Mum had suffered a massive heart attack. Kristal on the front desk was compassionate and kind at what was an extremely upsetting time.
Prior to the bad news we were really enjoying our stay, our studio room was spacious, comfortable and spotlessly clean. The pools were both lovely and we always managed to find a comfortable spot by the swimming pool. We enjoyed the daytime menu at the Reef restaurant, the food was tasty and reasonably priced for a hotel (the cocktails were great). We found the bar staff to be a little reserved at first but as we got to know them they were much more friendly. We liked the quieter location but understand it wouldn't suit those who want to be in the heart of the nightlife. We walked to Oitstins a couple of times along the beautiful beach and stopped at the Surfers cafe for breakfast. We used the reggae zr buses to travel further afield and taxis to and from the airport. Would we stay again, definitely.
Dave Bricault
This is a great location if you like the beach and sunbathing. The rooms are clean and the staff is helpful and friendly. We were given a heads-up that petty theft is a nuisance there. However, they have a security guard watching their beach and lounging area. We didn't have any issues.
The on site restaurant isn't the best, but because of the location, it is very convenient since you can enjoy the view of the ocean while dining. The service is not great but the food was good. We were told we couldn't use the happy hour price since it was 10 minutes too early sitting down. A very small fountain pop, full of ice was expensive and they wouldn't allow a free refill even though it was only about 6 oz.
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3.9
Google reviews (617)
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Imagine walking on pearly white sands, with crystal clear waters lapping at your toes, while the sun gently warms your face. If you fancy enjoying the laid-back Barbados lifestyle without spending a fortune, Time Out Hotel is a fantastic budget option....
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3.9
Google reviews (617)
Tom and Tracy Hook
My company booked me into the Time Out Hotel for 5 nights with full pension. Now on day four, I am very happy with the hotel and the restaurant. Very handy to Dover Beach and a dozen local businesses (distractions!)
The hotel is not a fancy or exclusive property, but it is extremely well staffed. Rooms are clean, & spacious though basic. I had a good mattress and a table and (1) interior chair. Bathroom has a fixed low step shower. Small balcony with 2 more chairs but no little table for books or drinks.
Room and safe seem totally secure. Overall the vibe is very nice. Pool is lovely with lots of sun chairs. While I was here, the beach had a high surf limiting swimming in the sea.
Very limited entertainment on the TV.
The Rhum Stop restaurant serves a good breakfast. My dinners covered the menu, all good to very good.
Overall, on an island with a dozen of the Caribbean’s most exclusive resort hotels, I would say this 3-star Time Out hotel delivers.
Folks needing a budget holiday will be welcomed here.
Finlay Owen
Perfect. Perfect. Perfect. This hotel is amazing, for the price you get a beautiful clean and cool room, restaurant downstairs where the food is just unreal not to mention they can bring the drinks to you if you are sat by the pool. Awesome find and we would recommend it 10 times out of 10.
Celina Mastronardo
Bad service - the front desk is soooo rude. They literally do not care about you and do not want you to stay here. Go ANYWHERE else. It might seem like it's a good deal but there are so many other places at the same price point on that island.
Jinelle C
This hotel is extremely basic, with subpar amenities and service that often don't work and slow to respond. While the location near The Gap offers plenty of action, it's only suitable if you're out all day and just need a place to sleep—not for relaxation or comfort.
Fouad El wadi
I am Moroccan and I saw your country on YouTube on the channel Zizou vlogs I liked it a lot, and its people are kind and peaceful. I felt like I was seeing my other country. 🇲🇦 I hope to visit your country one day.
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4.2
Google reviews (12504)
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Nestled along the pristine shores of Bavaro Beach in Cabeza de Toro, on the stunning East Coast of the Dominican Republic, Sunscape Coco Punta Cana invites you to unleash your youthful spirit in beautiful setting. This sun-drenched sanctuary offers...
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4.2
Google reviews (12504)
Alexis Williamson
Spent five nights here in winter 2020 (just before the COVID outbreak). Our room was fine, nothing special. Housekeeping (or other staff members) would let themselves into our room on several occasions without knocking or announcing themselves at all. Restaurant service was mostly abysmal, with over 45 minutes of waiting for any dinner service on our first night. The beach was a bust, because we couldn’t sit in peace for even a moment without some type of saleperson approaching us to try and sell us their wares. Absolutely wouldn’t come here again.
Taleyah White
Great location and beautiful views but that is all. Pushy timeshare people (bought in 2021) to later fing out it's pretty much a scam. I would recommend just enjoying everything else and not agreeing to a timeshare.
Aneta Grenda
After flying 10hours from France and not knowing what to expect , I can say that I spent an amazing 10 days vacation in Be Live Collection Adults Only Punta Cana with my mother in every way.
The hotel is very clean, cozy,and beautifully designed. The rooms are very spacious, clean and have very comfortable beds.
The chefs and the staff are very friendly having always a service with a smile.
The food was very fresh and tasty with lots of variety .
The beach was beautiful and long , great for walks.
In addition the General Manager and Nicolas from the VP desk were very attentive to our needs and made us feel like home.
I highly recommend this hotel and will definitively come back even if I have to fly another 10hours ! :)
Thank you everybody for making our vacation a very memorable one.
Best regards,
Aneta G.
Kofi Osae, LL.B, JD
Horrible horrible experience. The workers at the front seemed to look down at us and we're extremely dismissive. Either because of our skin color, our accents, who knows. But very poor customer service. The rooms were disgusting. Food at the buffet was gross. Pools and beaches were gorgeous but that was the only positive. I will never return. This resort is definitely a quick/familiar destination spot for locals but NOT for tourists who are used to higher quality vacations. Every other resort in the area was beautiful!! A shame we didn't spend extra dollars to go elsewhere. Unfortunately, I won't be returning to the DR. A lot of anti-black undertones. Shameful.
alex szcz
My family and I came to this hotel for our summer holiday in July, it was lovely! Amazing views and generally quite clean, we had a few issues with our first room but was quickly and easily sorted! The food in the buffet is quite simple but the restaurant system is very good. All of the staff are super friendly and welcoming, most of them speak English too which is great. The entertainment is great with something different everyday, biggest appreciation to ‘sexy belly’ who never fails to make everyone laugh! All around a nice experience and would recommend, definitely would visit this hotel again.
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3.9
Google reviews (1441)
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Surround yourself with 5-star luxury, style and sophistication at Hyatt Ziva Riviera Cancun, a magnificent all-inclusive stay of fun and relaxation in sun-kissed Mexico. Nestled in the coastal town of Puerto Morelos, this opulent beachfront escape has...
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3.9
Google reviews (1441)
Amy Capcara
5 stars for our experience here!! From the beautiful ocean front master suite with a sunrise view, to the incredible service - thank you to Josie and our “butler” Daniel for being so incredible and attentive — and to all the staff who worked non-stop. Service was top notch! The rooms and were very clean but the pools did get cloudy at times and I wish they were ALL heated in the winter months! We really could only use the activity pool, but luckily that’s what our kids preferred anyway. The beach was small but fine! They worked hard to remove the seaweed daily. We left with no complaints and a great time!
Ashley McAteer
Loved every single detail about this resort! Staff are incredibly aware and are constantly checking in on guests to ensure you are experiencing the best time. The resort layout is beautiful and offers many different pools if you are wanting to switch up scenery. The restaurants are incredible; we had the opportunity to try each restaurant and they kept getting better. We became close with some staff, namely Diego at the Sport’s Bar, Henry at the outdoor lobby bar and Agustin at La Parrilla - they are the best and so, so good at what they do. We were very sad to part ways with our new friends! Overall, this resort is absolutely beautiful and we had the best time. We will definitely be recommending HZ Riviera Cancun to our friends and family!!!
Brittany Hare
Absolutely wonderful stay this week at this resort! The staff was soooo accommodating and kind. We never once had a single problem! Our room was perfect!
The food is all incredible.
Shout out to the staff members who helped us throughout the week, thank you all so much!
Oscar, Roger, Carlos, Enrique, Betzaida, Angel,Tovar, Christian, Jose.
We will absolutely be back!!!!!
Karissa Matthews
Headed out from a wonderful stay at Hyatt Ziva Riviera Cancun. The building is quite stunning and it had many amenities to make your stay enjoyable. We booked this location for 5 nights as a birthday getaway. Our room looked over a quieter pool which only down fall was the distance from any bars. The last 2 days of our stay someone did end up coming by to service the pool luckily. The restaurants do close occasionally so I recommend downloading the app. Food is what really lowers the review for me. As someone who previously stayed at a Royalton, the food was much more Canadian/American there. The food here could use some improvements on quality but understandable it is Mexico. Overall, fantastic staff who cater to you, are kind, and make you feel at home. We received many birthday trinkets so definitely mention your celebration if there is one. I would definitely come back!
Jett W
Travelers beware!
We showed up to this resort with high hopes only to find deceptive resort photos and a cheap cruise ship style of service. We left this resort only 2 hours into arriving!! As we check in and head to our room, walking by the pool there is insanely loud music, and no one seemed to be enjoying it. Our room smelled like smoke and mildew. The beach is uninhabitable and the pavilion they advertise is dilapidated and falling into the ocean. We try to make the best of it but we cut our losses and last minute booked another resort and moved. When we checked out and tried to cancel they basically had no idea what their cancellation policy was, and all managers were not available. We have attempted to contact the resort several times since our departure with no return correspondence and even tried to reach out to Hyatt. Their poor service reflects the conditions of their property. I can’t believe they ignore any resolve or response. Do yourself a favor and save your family from a ruined vacation.
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3.9
Google reviews (1551)
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Paradise awaits at the colourful Jolly Beach, Antigua. Nestled between tropical gardens and beautiful white sand beach, this typically Caribbean hideaway is sure to give you a taste of island life with its choice of three all-inclusive restaurants!...
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3.9
Google reviews (1551)
Terri Garrant
We were looking to find a budgeted girls trip and found Jolly Beach Resort & Spa with American Express travel. We read the reviews prior to going and knew that we would not be vacationing at a 4 star resort. The rooms were small and the twin beds were very close to each other. The bathroom sliding door continually came off of the tracks when opening and closing. The air conditioning was very good. The view of the ocean from the room was outstanding. The room would have been 4 star if it was updated, the view of the ocean and sunset was awesome. Initially, the staff were not very friendly. June became our favorite bartender. We loved the singing lady at the buffet breakfast. Many of the staff did not seem excited and lacked energy, but some did warm up after we were there a few days. Typically at a resort or hotel, the staff is very accommodating and friendly. I have seen other reviews where the staff was described as rude, and unfortunately it is true. Here, they could use training on delighting the customer. The Pizza Factory restaurant was very nice and elevated the dining experience with a very nice wait staff and menu. However, dining at the Pizza Factory requires you make a reservation at 7:30am in person. That isn't too terrible because there is coffee and tea available while you wait. The beach was amazing! There were ample chairs and umbrellas so there was no need to reserve early in the morning. The chairs and umbrellas could stand to be replaced as many were worn. Alex the massage therapist on the beach was fantastic, definitely a bonus that I did not expect. His reflexology is amazing. I think I would try a 4 star resort on my next visit to Antigua for total relaxation and service. I loved Jolly Beach, but would like to experience a 4 or 5 level resort.
Jim E
Let's be honest that this place is great value for food, drinks, pool and beach. But it ends there. Our room leaked every time it rained and even on the first night. We did not complain. But when we PAID for the room be cleaned, we were accosted by the housekeeper in the hallway about keeping our room clean. Actually yelled at us. The staff is so rude aside from a couple individuals. We tipped every drink and meal but stopped that as the staff was still rude.
My advice, go visit but do not be nice. If something is wrong, make a complaint and hold them accountable.
We spent one night contemplating moving to another hotel. That is the last thing anyone should be doing on their vacation.
Scott
After reading some reviews, we were a bit concerned that we had booked this resort. But after having spent our March break there,it was absolutely a great decision. Honestly can't understand a lot of the negative reviews. Some people are just too picky apparently. Yes the rooms are a bit underwhelming, but we didn't spend a lot of waking time in the room, the AC worked well and the bed was quite comfortable. We also had plenty of hot water for showering and a great view of the beach. The beach was one of, if not the best we've visited yet. The staff were all friendly and helpful especially Margaret and the sweetheart bartender at the restaurant bar(apologies for forgetting her name). The resort grounds were great. The buffet and pool grill were good, but the a la carte was excellent. Drinks were good as well especially the old fashioned rum punch. We will definitely be making a return visit to Antigua and Jolly Beach Resort.
Scott George
Read so many reviews on this place, we came with an open mind and lower expectations. Our trip was in March, not a lot of people here to my surprise. The pool was great, pool bar was sufficient. The grill behind the pool bar was great, the chicken wraps are delicious. Not too many food selections other than the buffet, unless you explore outside of the resort. No real issues at the buffet, but check out the hours of operation and plan accordingly. Room was sufficient, king bed, ac worked great. Yes it’s a bit dated but comfortable. We have been to Cancun numerous times, no comparison, but we were not expecting such. We recommend going to Shirley heights for their bbq on Sunday evening, lots of people, great food and great views. We also booked power snorkeling, book it! We would consider this an average place, great beaches, views etc. Most of the activities are elsewhere and require a 45 minute drive. It’s a great place to relax at the pool and the beach. Would we stay here again, probably not. Probably closer to 3.5 stars than 4.
bob tom
This resort is a such diamond. Honestly the beach alone would sell it but everything the food, drinks and hospitality are 11/10
I came on my honeymoon here for 2 weeks and me and wife had the best time ever. All the staff are so helpful and attentive. My wife lost her apple watch in the bedsheets we told front of house and they managed to dig it out of the mountains of laundry they do daily.
Staff members like Clinton really went the extra mile to make us feel happy and cared for at the resort. Rebecca at the tours desk was so funny but hardworking and efficient she even came and found us on the beach to let us know our tour was booked.
The pizza factory is so nice too my advice is book it as much as possible as the drinks are better than the normal stuff at the bar.
The resort is very old so don't go expecting 5* facilities your plug socket might not work in your room but if you view it as a place to just sleep and not spend the whole day you'll be fine. I would definitely come back in the future. As long as you know what you're getting you won't be disappointed
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4.1
Google reviews (3097)
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The luxurious Dreams Aventuras Riviera Maya, is an amazing spot for an all-inclusive holiday. Boasting a private stretch of beach, swimming pool, waterpark, children’s club and an array of dining options, the resort ticks all the boxes for a superb...
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4.1
Google reviews (3097)
Joseph Myers
This is a great resort between Cancun and Tulum, Mexico. It has beautiful views and the staff could not be more friendly - they always speak to you like they know you well. The food was a bit hit and miss, but when you find what you enjoy, it couldn’t be better! The tacos were always really good.
It is also a great location for day trips. We went to Isla Mujeres (Island of the Women), which is a 2 hour drive and then a wonderful boat trip. We also went to Río Secreto, which means Secret River - you go swimming in a river that was only discovered in 2006! You are also surrounded by Mayan ruins only 25km away in Tulum - just ask everyone will be happy to help. The all-inclusive at this hotel was wonderful: the drinks are excellent compared to other all-inclusives. You can also drive Golf buggies around Puerto Aventuras and leave the hotel - even kids can drive it! You can rent it for 4, 6 or 8 hours. We rented it for 4 hours for 60 USD. There is also a kids club (Explorer’s Club) for the little ones. There are always lots of activities going on and there is a guide in the lifts and in different places around the resort. From Marina walking, to cycling, to karaoke, there is something for everyone. Loads of alcohol free drinks too!
The staff all work above and beyond to create the best experience as guests. There’s an amazing saltwater pool nearby the Central Beach.
However, one of the few regrets I have is that there is no fresh juices. Every time you get a juice, it is a squash of some sort - the orange juice is actually just orange squash.
We saw lots of iguanas and animals we haven’t seen before in the UK. Only 1 hr 15 min drive from Cancun Airport. Amstar is a great company to get transfers with. Although the food can seem a bit hit and miss at first, there are lots of different restaurants: Oceania (Seafood), Portofino (Italian), Gohan (Asian) and more. This resort deserves nothing less than a 5 star rating. I hope you enjoyed it as much as I have.
Luke Magno
We just got back from a trip to Tulum, staying at Dreams Aventuras Riviera Maya, and it was a fantastic experience! The resort is smaller, but we loved the intimate feel and the fact that it’s in a gated community. The employees were incredibly kind and made our stay even better. Our room was spacious, super clean, and housekeeping always made sure we had everything we needed.
Our 4-year-old had the time of his life, especially enjoying the relaxing beach and unlimited ice cream from the coffee shop! While the food could be improved, we appreciated the variety of options, from Asian and Italian to Mexican and seafood. The drinks were also great, and upgrading to their preferred membership gives you access to top-shelf liquor if you want to splurge a bit.
Overall, it was a great family-friendly getaway, and we’d definitely recommend it to friends and family planning a trip to Mexico!
Emily D
My experience at the resort was disappointing for several reasons. First, the staff constantly followed our group around, creating an uncomfortable atmosphere. The resort seemed to monitor everyone very closely, which gave off a strange vibe. My husband left the resort once, and gave his room number, while I stayed. I then got three strange phone calls with no one on the other line. Another time my husband came out of the shower in a towel and a man who worked there was standing in our room asking for dirty dishes. The keys could break into any room. We tried using our Visa card when we left our key once and have a video of it working no problem to get in. There was also no nightlife to speak of, so if you wanted to relax with a drink anywhere after a certain time, the staff acted strangely, even if you were quiet. One of the biggest complaints from my group was that no drinks were served after 1 PM, despite what was stated on the website. I had made sure to confirm this when we booked, and I had assumed everything was clear, but this caused some frustration.
As for the wedding, the planner was extremely unhelpful. I had sent multiple emails with a detailed sheet for the wedding vows we wanted to say, as my husband has a speech disability, and some words are difficult for him. Even though the planner had the sheet, when it came time for the ceremony, they only made me repeat the vows we made and not my husband. Instead, he was asked to say something else entirely, which completely ruined the experience for him. I ended up having to coordinate everything on the day of the wedding, while the staff mostly stood around. The transitions were not smooth, and the entire experience was far from what we had hoped for.
To make matters worse, the resort had a pre-planned beach show with loud fire dancers starting at 8 PM. This disrupted our wedding, as the resort guests essentially crashed the event. The noise and chaos ruined the romantic ambiance, and I ended up in tears.
Our room upgrade also fell short of expectations. The outdoor tub was broken, and despite promises of outdoor beds, the staff denied ever mentioning them. The resort itself felt more suited for families or older guests. The disco was another letdown, with only one bartender who made drinks incredibly slowly, and stunk like throw up the entire two weeks.
Overall, we were disappointed with the entire experience, especially for such an important event like our wedding.
Enrique Davila
Similar experience to other hotels of the same brand, it'sgood but it used to be better.
It feels that the rooms are getting old, a few things were missing at the room, the TV was flickering, etc.
The service is amazing as every other secrets or dreams, but the "preferred" area was as crowded as the normal area, I really didn't see any benefit. The preferred beach had no shade, and the preferred pool area was a constant fight to get a space to lay down and very few places with shade.
I do still recommend this chain but this time felt like I'm paying more for less...
nelson ramirez
It's a beautiful hotel in a beautiful location. That's most of the nice things about it.
The building is old and our room, while nice, had a strong mold smell which I think I was allergic to. Being in the room was uncomfortable and unpleasant. so much so that our last night there I slept in the balcony!
This hotel is showing its age. It often felt crowded with nowhere to sit at the beach or at the pool. Annoying people would get up at the crack of dawn and "claim" their spot by placing a towel and then leaving it unattended for hours, preventing anyone else from using it. What jerks!
Most of the beach loungers were old and broken.
The beach was nice but kind of small and the lagoon was pretty rocky. The nightly shows were fun and entertaining.
The "exclusive" areas were just as crowded and annoying.
We really enjoyed the spa. That place is magical, although their hydrotherapy is kind of lame compared to other places. I did receive one of the best massages I've ever had there.
Drinks were also a highlight, very good margaritas.
Their main strength is their staff, everyone we came in contact with was excellent and made us feel welcome.
Overall I'll be sure to avoid the brand in the future.
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Up to 61% off
4.3
Google reviews (18129)
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Escape to a tropical haven at this exceptional luxury resort that sits on the stunning shores of El Cortecito beach. Soft, powdery white sands are lined with coconut rich palm trees, creating a tranquil Caribbean getaway that’s ideal for families and...
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4.3
Google reviews (18129)
Ian Moore
Nice resort worth going premium for better quality spirits and full use of all bars, great beach area and water activities available, book at the beach hut for snokelling trip which was good.
Food quality is okay with lots of options.
Reception team i found to be very blaise as we booked a king sized bed and got a small double, after asking numerous times to the butler service (Inc with premium) and reception we gave up after 3 days chasing with no proper answer. I don't expect the hotel to read this review, but if offering a butler/contact service, then they really should be responding to messages.
Premium pool and bar (nice staff) very good varied with activities to fill the day. Evening shows were decent. If you book premium, once you get there, try and pre-book the restaurants on offer as these book up very fast. You can use the hotel link once there. $35 in cab from airport, took just under 30mins. Not a great deal outside of hotel apart from few restaurants, bars, supermarkets. Bring USD as ATM is only DOP and ATM's outside were mostly out of service. Ask questions if needed.
Overall a good hotel to book.
Bushra Al-naqash
This hotel is amazing in every way!
The service is excellent and the staff are very kind and welcoming. The rooms are clean and well-maintained. The food is delicious and offers a great variety to suit all tastes. Overall, the service is outstanding and makes you feel completely at home. The beach is very clean and well-equipped for relaxation. I highly recommend this hotel and would definitely come back again
Yu
Not the worst experience but definitely NOT COMING BACK.
I guess that nothing can make this place become that bad so that is a plus. The beach in front of the hotel is also beautiful. Also, being fair, the hotel was mostly well kept with things clean and tidy. In addition, they have firm beds which I loved. Really comfortable for me. The activities are mostly nice as well.
However, we had a couple bad experiences that I would like to point out so people can take better decision:
- Way too much talking. You arrive, talk to the luggage guy, who send you to another person, who present you to your concierge, who guide you to the checkin like. After checking in you go back to talk to all these people before taking your luggage and finally making your way to your room.
- Now, and this is surely the CRAZIEST THING: we paid to be in the hotel and suddenly we are in a shity talk on timeshare and vacation homes! To the point where saying no to your concierge is not enough. Had to wait for a supervisor to say no to him! I am absolutely sure no one paid the hotel for that talk. The concierge made sure to repeat many times that us saying no would not change the quality of his services (words that he kept) but at that point we just did not know if that was another seller strategy or what.
- the system that should allow you to book your dinners/lunches is very interesting. After you booked things for 2 nights, nothing is available anymore. In addition, for some restaurants we would not find anything available. However, you can be sure, your concierge can do it for you! Magically make a spot available. To me, this is tipping business to another level…
- Food was mostly “ok”. Edible for sure, far from great. Plus we had a “sour” tasting tiramisu that was surely spoiled already. Also had food with hair in it. Now, except from the spoiled food, we understand that making food for that many people is always complicated. But the spoiled food was a bit hard to let it slide. It wasn’t just us who left the tiramisu almost untouched by the way.
- From the hotel website, the very own where you can make your booking, there is an area to order an airport transfer. We did that and got connected to a third party company. On the return leg, we went to the hotel concierges to get confirmation on transfer and they not _only treated but also_ said that the hotel does not have responsibility over that. We got the transfer from the HOTEL WEBSITE. To make it worse, the concierge was quite rude and not willing to connect us to the service. They rather asked us to call them. Now, my understanding was that they were there to help us getting connected to services, right? Even when they finally called the company, they handed us the phone (we are far from fluent in Spanish) so we could talk to them instead.
- Our room had a constant musty smell.
- We understand some people enjoy being served but that is not our case. Having to ask for almost anything was quite a bummer. Even getting water was a bit tough sometimes. Not to mentioned that this dependency would force us to be unnecessary long lines.
Dalia Aljuboory
My stay at the resort was absolutely excellent. The food was delicious and varied, and the service was outstanding. The staff were friendly and very helpful, and the place was clean and well-organized. The only thing I would suggest improving is speeding up the check-in process, but overall it didn’t affect the quality of the experience.
Lukas Pavlica
We spent an amazing time there. Hotel is situed in the beutifull tropical garden. Our room was perfect and daily cleaned. Only just one note - we were at bulding which has connected rooms and there are locked wooden door as only barier, everything is really heard - for somebody could be problem especially if you travel as a pair:-) we didnt care who will heard us. Food was perfect, great choice - no problem. We had no Premium, absolutelly not needed. Clean beach and so long coast, we spent a lot of time of walking along the beach more than 5 km both directinon and we loved it. Overall we had a amazing holiday.
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3.6
Google reviews (22067)
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Looking out across the glistening turquoise waters of the Caribbean Sea, the incredible Grand Oasis Cancun is an ideal choice for a sensational all-inclusive Mexico beach holiday. With sun, sea and sand on tap, activities galore and Las Vegas-style...
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3.6
Google reviews (22067)
Drew Ainsworth
This hotel is a perfect example of you get what you pay for. My friends and I were a little nervous day one but ended up having a great time. There are beds available for rent at the beach club with private pools with an ocean side view. Those do require you pay for “bottle service” but it’s very worth it.
The staff was kind and we’re definitely motivated by tips, not complaining!
I probably wouldn’t want to bring my family here, definitely geared more towards a younger audience.
The food was meh but there were plenty of options. One night we did upgrade and had a lovely sushi dinner!
I was most worried about having water but they do provide it upon request and it’s available for purchase at the gift shop.
If you’re balling on a budget this is a good place to go!
David Houser
Our first visit, quite disappointing. Room cleaning was daily, but our coffee cups were cleaned with the same hand towel they used on the counters. They outright lied about “All Inclusive”, the truth is, it’s very limited and reservations are requested on the app, then they review and get back to you. Very few restaurants on the all inclusive list, but many were available for a lot more money! Other reviews have addressed the food flavor/variety so I’ll skip that. Visit with low expectations.
Ryan Dawson
Grand Oasis Cancun Review – Not Worth It.
Welcome to a world where you will spend half your vacation standing in line!
I recently stayed at Grand Oasis Cancun, and I wouldn’t recommend it unless you’re an 18-24-year-old spring breaker looking for a non-stop party. Here’s why:
Food (3/10)
The buffet selection was terrible—low-quality food, barely any variety, and nothing that actually tasted good. No room service available, and if you wanted a snack, you had to endure long lines at the snack bar, which wasn’t worth the wait.
Room & Cleanliness (4/10)
The room was far from clean. Stains on the bed sheets and drapes, air conditioning that only worked half the time, and to top it off—cockroaches in the bathtub. The mini-bar was never restocked, so don’t expect anything beyond the first day.
Staff Friendliness (7/10)
Most of the staff were friendly, but the buffet and snack bar employees clearly didn’t want to be there. The front desk was completely useless and offered no help with any issues.
Drinks & Alcohol Quality (2/10)
If you’re expecting decent drinks, forget it. The beer was flat, and the liquors for mixed drinks tasted like soap or cheap bottom-shelf leftovers.
Only one bar open at 11 am by the pool. Pool bar open around 12-1pm
Overall Experience
This hotel is a nightmare unless you’re just here to drink and party all day. If you want a clean, comfortable, and enjoyable vacation, stay somewhere else.
Izzy Shakfa
My family and I recently enjoyed a week-long stay at The Grand Oasis Cancun All-Inclusive Resort, and it was a fantastic getaway that earned a solid 4 stars from us! The service was truly amazing—the staff went above and beyond to make us feel welcome and catered to our every need with genuine smiles and efficiency. They were the clutch players of this trip, ensuring we had a blast. The all-inclusive package was a huge plus, with plenty of food and drink options, and the beachfront setting was perfect for unwinding under the sun. That said, it’s impossible not to notice the wear and tear this place has endured. Old Father Time has clearly left his mark—the rooms felt dated, with peeling paint and tired furniture, and the facilities could use a major refresh to match the resort’s potential. It didn’t ruin our trip by any means, but it’s a noticeable flaw in an otherwise great experience. We’d happily return if they invest in some updates, because the staff and vibe are top-notch. For now, it’s a 4-star spot that’s weathered but still worth a visit!
A Poindexter
Amazing! This was my spot 20 years ago. I almost didn't book it after reading the reviews. Rooms are clean! Beds are really comfy! Left my airpods on my bed, expected to never see them again. Was happy when I came back the room was clean and they put my airpods on the dresser! Pretty great that you can trust all your belongings to be safe. Also the food here is absolutely amazing! I stayed in the pyramid and had the black wrist band. But I honestly can't say enough good about the food. There was tons of options. Very happy with this place. I'll be back!
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4.1
Google reviews (13003)
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Immerse yourself in the tropical splendour of Cancun with an irresistible all-inclusive Mexico holiday at the sun-kissed Grand Oasis Palm. Sitting in a splendid location beside soft white sands and the pristine waters of the Caribbean Sea, this sublime...
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4.1
Google reviews (13003)
Tany Lopes
Disappointing Experience at Grand Oasis Hotel
While the resort itself is beautiful, with a fantastic beach and pool area, my stay at the Grand Oasis Hotel was disappointing due to several issues with the room and service.
Check-in was smooth, and I initially asked if the band I was given meant I was all-inclusive. I was told it did, as it would allow me access to food and drinks. However, things started to go downhill when we entered our room. As soon as we walked down the hallway, there was a noticeable smell of mold, and it only got worse once we entered the room. The room itself appeared clean, but it had a strong moldy odor, and the TV didn’t work.
When we went to eat at a restaurant, we were told that it wasn’t included with our band, and I had to pay for the meal. At that point, I was too tired and hungry to argue, so I just paid. Afterward, we went to guest services to clarify the all-inclusive options, and that’s when we were informed there are three different types of all-inclusive packages at the resort—something that was never explained to us upon check-in. It was only after paying for the meal that we decided to upgrade our bands so we could access all the resort’s areas.
The food at the buffet was consistently cold, and there weren’t many options for pescatarians. Buffet breakfast wasn’t great, but lunch and dinner were the worst. I often had to make a reservation at a restaurant to get a decent meal.
The next issue came with the shower. It was clogged, and the water overflowed into the bathroom, creating a mess. The mold smell persisted, and I had to use shower shoes because I didn’t feel comfortable stepping barefoot in the shower. The shower also didn’t have doors, which made the situation even worse.
We reported the problems to customer service, and while they were polite, nothing was done to address the issues. It took four days for the TV to finally start working, and no one ever came to fix the shower. We just learned to manage it by turning the water on and off to prevent the overflow, but it never fully stopped.
The resort staff were lovely, and I have to say the outdoor areas like the pool and beach bars were great. Unfortunately, the rooms are outdated and in need of major repairs. We spent most of our time outside, avoiding the room unless it was time to sleep.
Overall, while the location and amenities outside were nice, the room conditions, lack of communication about the all-inclusive options, and disappointing food left a lot to be desired.
Scott Bryan
Update: We're on day 2 and the staff has been putting obvious effort into improving the quality of our stay.
We're not even through day one yet and it's been absolutely TERRIBLE!! We were sent to a dirty room after a timely wait and VERY poor drinks from the bar. Please note that the room was literally dirty from the previous guest. Guests services was quick to give me a different room. However it is not the king room that I booked. Instead they pushed two beds together to make a "king" bed. I'm at a loss in the first half the day at this resort.
NOTE!!! Bring food if you do book here. We have yet to eat today after the craziness.
REBECCA AUCH
It was our first time in Cancun and it was not at all what I expected. This place is a joke! Other then the nice employees I do not recommend this place to anyone!!! The food was horrible, reservations were hard to get to a decent place to eat . Buffett made my husband sick and I didnt get sick because I would not eat that crap they had out. We were very disappointed in our time here at Oasis Palm.
Our room smelled like mold and the shower flooded the bathroom every time someone showered. The shower clogged up and didn't drain so you were standing in 3 inches of gross water when you were showering. You only got some nasty tasting coke or sprite when you wanted soda in the " all inclusive" but you had to pay for coke and sprite in the can to be sent to the room then it never arrives. Just very disappointed in all of it. Then minute you arrive to check in they will tell you that your room is not ready yet and so you wait BUT they have people waiting on you to try to get you to buy the packages for excursions " while you wait for your room" . just remember " ALL INCLUSIVE DOES NOT MEAN " ALL INCLUSIVE" HERE.
Donna Wolf
I'm not fussy but was mislead to this place. The tvs don't work and the pools are a challenge to get in and out of. The buffets aren't that great. They have an app to book reservations for sit down dining but that is a challenge also. I woke up at 730 to make a reservation and was told to wait until 8 am and then was told in the app nothing was available. The shower has glass doors and my daughter could see my boyfriend taking a shower if she really wanted to because half the wall is in glass block where you shower. So here I am at 11pm at night still waiting for them to fix my tv since 6pm, so I can at least watch my static tnt station which is the only one that sometimes works. I will not be coming back here. I spent too much money on this trip and I'm not paying them a sent to wash my underwear. I was told they had laundry facility meanwhile they don't. So if you plan on coming make sure you pack enough clothes for the week. A motel 8 is better then this. I would of rather stayed home with my easy to get into pool, my working tv, my washing machine, and microwave. What a waste.
Leah Wolter
When my husband, our two kids, and I first check in and got to our room, we noticed some problems. The dresser had a crack across it and a drawer that wouldn't close. The beds were both visibly sagging with stains on the comforters (these did look like "set in" stains, so it did look like they had been washed and were just still there). The curtains only opened about a foot and then got stuck on themselves. The lamp even had stains on it. When we tried to turn the TV on, it was just static. We found one channel that worked, but it had no sound. We decided to put up with this since we did not know where else we would stay and we did not plan to be in the room that much, but rather enjoying the resort and Mexico.
That night, I got up in the middle of the night and walked across the room and walked through a puddle on the ground. I turned the lights on and our ceiling was leaking. It was a steady drip from one spot. I used our ice bucket to collect the dripping and it filled up in 2.5 hours. First thing in the morning, my husband went to find someone to talk to about it and went to the front desk and then was sent to someone else and was then sent to someone else. They finally came up to look at the room (oddly during this time, housekeeping had cleaned our room, but left the ice bucket to collect the dripping and did not seem to have reported this to anyone). The rep took pictures of all the issues and reported the leaking and had someone come to fix the leaking. And moved us to a new room.
We followed to the new room and in the new room, all the original issues, except the TV, were better, so we moved all of our stuff to the new room. After moving and after the rep left, my husband noticed and pointed out the mold spots all across the ceiling.
We decided to find somewhere else to stay and left as soon as we could.
Other notes:
-The food was good. We only ate at the Sports Bar and the main buffet, but enjoyed both.
-The drinks were pretty good. Our kids liked the kids drinks here better than at the other we resort we moved to.
-We liked the long rectangle pool more than the other pool-it was cleaner.
-Overall, the staff was trying to be really helpful.
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4.4
Google reviews (430)
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Savour a taste of the colourful Caribbean lifestyle at the fabulous Southern Palms Beach Club, located on the magnificent island of Barbados. Set amongst swaying palm trees, this exotic sanctuary offers guests an array of experiences, exceptional...
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4.4
Google reviews (430)
C W
What an incredible place! Wonderful location on the most beautiful beach. We loved swimming with the turtles daily. The rooms were great and the views just incredible. Great staff and great value. We wouldn’t stay anywhere else on island now that we’ve experienced the pink perfection of Southern Palms.
nik ashcroft
Just arrived today and smashed expectations. Beautiful room in fact a suite we were not expecting but greatly appreciated! First impressions are great. Lovely staff. Lovely views. I'll update the review in due course. 😍
Arash Mehrnama
We just finished a 5 night stay at this resort and we were so happy we came across this place. Right on the beachfront on Dover Beach, it has amazing views and pleasant service. Our room had a porch that led right to the beach, which made it very convenient as we were just steps away. Everyone was helpful and made us feel welcome. Really only two complaints, one of which is not the fault of the resort itself. Firstly, we had dinner at the resort our first night and it took two hours for our entrees to come out. It appeared they were short-staffed that night, but that wasn’t made clear to us when the front desk recommended we stay for dinner instead of telling us about some other local spots.
Secondly, and this is the one that wasn’t the resort’s fault, is the lack of umbrellas for shade on the beach. The resort itself does not have any umbrellas, but anytime we tried to ask where we could get one (apparently there is a vendor on the beach), it felt like we were bounced around. Not the resort’s fault, but frustrating nonetheless.
Overall, those two issues did not take away from our stay and I still gladly would give it 5 out of 5 stars and would recommend it to anyone looking for a beautiful and relaxing place to stay. We truly fell in love with the place and with Barbados and can’t wait to come back. Thank you to everyone at Southern Palms!
Marie Harris
Spent the last 11 days in SP with friends
What an amazing hotel.
Rooms overlooking the beach with kitchenette. Massive comfortable bed. Lovely Aircon
Rooms are spacious cleaned daily with fresh towels.
Beach towels changed everyday. Dave the beach towel guy was so friendly. Jennie on reception was amazing sorting our transfers and room extension. All cleaning staff bar staff reception and handy men were super friendly. There are several cats that are well looked after and fed by the hotel. They are so cute. Definitely would recommend to anyone wanting to visit. Great location on the Gap.
Thank you A*
Marie
Jayne
Mark
Carl
UNITED KINGDOM
Olly Finney
My experience at the Southern Palms H
Beach Resort was excellent due to the beautiful views and the outstanding customer service from the staff especially from David and Rodney who attended to our every need & had a wonderful manner with children by hosting a mini golf tournament and giving out free wind surfing lessons. The staff on reception were also friendly & helpful throughout.
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4.4
Google reviews (13648)
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Get a taste of the five-star lifestyle with a luxury Caribbean holiday at the Crown Paradise Club All-Inclusive Resort Cancun. Situated next to a jaw-dropping stretch of soft white sand, this majestic Mexican retreat is perfect for families, offering...
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4.4
Google reviews (13648)
Lindsey Henderson
Our relatively low maintenance family traveled in late March with a 1y/o and 6 y/o. The staff are amazing, there are gems in the food, the beds are hard, location is great, and the beach is beautiful. Daily, there are staff all over the resort working hard to promptly address cosmetic or guest issues. This resort is a FAMILY Resort - great stuff for kids under 10. Here are my tips:
- Lower your expectations, this place for the price is 100% worth it.
- Tip your servers, housekeepers/beverage guy, and bartenders, etc. - especially when they go above and beyond (we had some great ones).
- Bring a lidded tumbler (and a straw if you need one) and they will FILL it.
- Plan which restaurants to go to on which nights and check the schedule for closures.
- Watch for fresh sushi to come out at the Japanese lunch buffet (the vegetarian one was really good when fresh).
- Line up 10 earlier than opening (at 5:30) at Fishmans and Piazza (no reservations needed) if you need to eat early (RE 1 y/o with a 7pm bed time)
- Food experiences: Order breaded/friedfish and ceviche at Fishmans. Order the Crab Cake (its a croquet) at Waynes Boots (or skip that restaurant), chicken fajitas/taco trio at the Mexican weren’t much to look at, but tasted ok. The cornbread dessert (amazing) and the green soup (Mexican) were good. The butter, the french onion soup, and the filet at the french place were good. I mostly skipped the poolside grill except the chips and queso.
- Order the chicken club sandwich with fries and chicken tenders from room service, it was one of the best things we ate.
- Get you daily ice cream at the Palapa (big buffet)!
- Find the convention center for breakfast - all the staff were amazing and the food felt so fresh when we arrived right at 8. The best meal everyday.
- Go to the coffee bar behind the elevator for a machine cappuccino, drip coffee, and shortbread cookies in the afternoon.
- Find Jesus (the bellman)- he made the visit very smooth and you got to love him.
- Put a rolled up towel in front of the door to keep the noise out and the AC in, try to avoid a room directly over the inside bar/pool and if you go to bed early. So loud!
- Get up early to reserve a chair at the if you want one - we never got one and this should be addressed but the management team. It’s making people hate this resort and so many empty “reserved” chairs!
- Visit the towel hut to get golf clubs or soccer balls for some fun.
- Bring all the things for kids: Life jackets, floties, googles, dive toys, and kids insulated/straw cups.
- Use Costco $120 Credit on a short 20 min massage (Margarita was amazing), laundry, room service fees, or lobster (or wine too?).
Andrea Goeman
We spent Spring Break at Crown Paradise, our first time in Cancun. The hotel is huge and there are many restaurants and daily food/drink options, kids and adults really enjoyed it. The location right at the beach and pool area is beautiful. The rooms and overall hotel need a update/ renovation to keep up with current standards.
Service, housekeeping and staff are wonderful and really put lots of effort in everything they do. Good A/C and WiFi.
Thanks to Estrella for her wonderful daily Yoga classes. The gym is well equipped with ocean view, staff is very helpful. There were many fun activities at the pool like volleyball, waterfall, slides and bingo, and there was a cinema with movies for kids and teenagers. The kids enjoyed watching shows in the theatre like a the Michael Jackson show.
J S
Wonderful stay!! Great food and ambience. Rooms were clean and well equipped. We were very well looked after. Must mention the wonderful 'Tom & Jerry' (Maria) in the breakfast lounge. Their warmth made the morning extra special. Loved seeing Luigi Estrada( Michael Jackson impersonator) and his troop perform. It was a surprise for us, really amazing.
Will come back!!
Vince
Here is an honest review.
Stayed here with my family with 2 kids.
This resort is good for families with children. Your kids will have a blast, especially at the kids water park and big slides. However if you are traveling without kids, you may want to consider another resort, unless you are booking here because you found a great price. This resort is very busy, and swarming with little ones.
The rooms are quite outdated and you can expect to complain about something unless you are lucky to get a room with no issues. As for me, my mini fridge and lock safe were not working but once we reported the issues they were resolved same day. If you need to call reception from your room, they almost never answer the phone which can be frustrating. But I imagine this may be because of the high number of guests and outdated rooms which results in tons of calls and they cannot answer them all.
The lunch/dinner buffet food quality/selection is not the greatest but also not the worst and I was always able to fill my plate with some options that I enjoyed. Your kids will have no complaints about the food as they provide everything that kids love to eat. Breakfast buffet is actually great and provides everything you would expect. A la carte restaurants are also quite good and I have no complaints other than you need to book them each morning at 8am. They have 2 snack bars near the pools. No complaints about drinks.
Service is very good as I only encountered friendly and hard working service all week. The nightly shows were very entertaining.
One thing you will find frustrating is that lounge chairs get reserved by guests very early in the morning. If you want a chance at having a lounge chair you will need to place your towel on a chair by 7am max. If you want a lounge chair under shaded spot, those get fully booked by around 6am and sometimes earlier. It would make sense if this resort could enforce a rule that booking lounge chairs is not allowed.
In summary, if you are travelling with kids and if their enjoyment is a priority, then go ahead and book this resort. The fun they have will be worth the few small complaints the parents may have.
If no kids, then you may want to keep looking for a more relaxing or upscale resort, if thats what you are looking for. As for me and my family, we enjoyed our week here and have no regrets in booking this resort. We appreciate all the hard working and friendly staff in this resort.
kaden graves
I would say this resort is all around great for the price, the food is much better than resorts far more expensive and higher rated. The rooms are all facing the ocean with a very short walk to the pools along with the buffet. The restaurants are all very well designed with good food from all over, much better than I’ve had in the past at other resorts. The staff are helpful and the rooms are always clean. There’s a games room with video game consoles and ping pong for kids, a disco club for the people who wanna dance and listen to music (mind you it does not get very busy in there) and there’s a corner store right across the street, which is a safe walking distance even at night. Theres also a water slide and a mini golf course! A few negatives would be the lack of towels, we found that every time we asked for a towel we were met with “sorry we have none at this spot you will need to walk to the other side of the resort” which isn’t fun when your wet and holding bags and clothes. Another disappointing bit of news will be that they do not carry guacamole on the resort. It is just not something they do and I’m really not sure why, never figured that one out. The last negative for this resort would be booking dinners. It is very very hard to get reservations as they do not have enough seats and time slots for everyone in one night. So you will need to get up at 7:58 every morning just to check in online and book your dinner reservations promptly at 8:00am. Overall I would still give this resort a 4/5 and I would most definitely come back to this gorgeous place.
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Discover soft white sands and crystal clear Caribbean waters during an unforgettable stay at the all-inclusive Hotel Tropical Princess Beach Resort and Spa, on the idyllic shores of the Dominican Republic. A wide range of activities await your arrival...
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4.6
Google reviews (5232)
Elena Vieriu
Best place for a holliday, staff very friendly! Food great, drinks..wow, i never had so many cocktails in my life! Animationnteam really good! Lorena very friendly, she smile all the time and make you to dance even if you nit a good dancer!🥰🥰🥰🥰
J honest
My stay here was exceptional!
The service was great, food great, and definitely very well kept and clean every where throughout the whole resort and most importantly definitely felt very safe and secure. Definitely recommend for anyone who wants to truly feel at peace and ease. Thank you for having me!
Rebekah Schoenthal
Had a fabulous 10 day stay at the Tropical Deluxe Princess. We thoroughly enjoyed the Brazilian restaurant Fogo and the Chinese restaurant Tao. We had a wonderful waitress at the breakfast buffet Maite who always made sure we had enough coffee 😊 Maite also waited on us in the Beachouse restaurant and kept checking we had enough cocktails 🍹 She was very friendly and we had a good laugh with her. Her great service and that of Brandilo at the Manatí bar made our trip even better. We felt the resort was beautiful, very well maintained and clean. We mainly stayed around the kids pool area as felt it was quieter and the service at Manatí bar was so great. We never had trouble finding a sunbed and the queues for lunch at the Beachouse were not more than a few mins wait. We enjoyed cocktails in the Lobby bar in the evening and the ice cream and coffee shop are definitely a bonus of staying at this resort. Make sure you check out the sports bar they have great food as well. We will definitely come back in the future.
Graham Cox
The hotel definitely deserves 5 star rating, as indicated the service is excellent. The staff are friendly and helpful, although it helps if one can speak Spanish.
There are however some bad points, firstly be prepared for the Mosquito's I've been eaten alive.
You can buy ointment & repellent on site , but you will pay top dollar ( literally) for everything.
The hotel is isolated and, I've not had opportunity to visit anywhere to purchase items cheaper, & on the subject of dollars, if you need to exchange currency, the
exchange rate is diabolical! £100.00 gets you 85 u.s.dollars in reception.so be prepared!!!
Martina DiSabatino
It's a nice, family oriented hotel. Very well maintained grounds and amazing, wide, beach. The rooms are nice, good size. The kids' pool is perfect. Very entertaining. I went with my husband and 2 small kids and had a great time.
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4.2
Google reviews (3862)
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Jet off for a feast of fun, leisure and entertainment at the Platinum Yucatan Princess Hotel, a magnificent 5-star adults-only getaway in Playa del Carmen in the sun-kissed Mexican Riviera Maya. This all-inclusive beachfront escape is ideal for...
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4.2
Google reviews (3862)
Neil (Boory)
arch 2025
We recently spent 10 nights here and we had an absolutely fantastic time The people and service are brilliant The food at the buffet ..on the beach and all the restaurants was amazing.
I can't name all the lovely employees as there are to many but hats off to you all. The seaweed on the beach didn't put us off as you just walk down the beach a little and it's clean...and the bar and restaurant there is just as good....and those people worked so hard to clean up the seaweed. We went on excursions and they were awesome.
I could carry on ......we would love to go back .
To all the people that write bad reviews...well...I don't think you will ever be happy if you didn't enjoy your stay at the Platinum.
Thank you all for a rememberable holiday xxx
Alexandre V-Dubois
Spent a week there in December, everything was great. One week before Christmas, it was calm and almost empty, never had a problem going in any of the restaurants, the view on the beach is great, lots of rocks but we didn't mind since we didn't go in the water much.
Our swim up room was directly in the main pool, the animation was great.
The staff was always cool!
We had a great time
Era Zeka
DO NOT BOOK – HORRIBLE EXPERIENCE
I booked my honeymoon at Platinum Yucatan Princess Resort in Cancun through Cheap Caribbean, and it was an absolute nightmare. We used the honeymoon package promo code, expecting the promised inclusions, but all we received was a bottle of champagne and four small dessert bites—nothing else was set up in the room.
The resort itself was dirty and poorly maintained. Many outdoor beds by the pool were closed for repairs and painting, leaving limited space to relax. The hallways were messy, our room had a horrible odor, and the bathroom had water damage with moldy buildup. We even had an ant problem that the front desk never resolved. On top of that, the bed only came with two pillows, and one of my pillowcases had old blood stains—disgusting.
The food and drinks were a disaster. At the taco station, staff handled raw meat without gloves, and only tap water was served at restaurants. The resort also did not provide straws, and the drinks were barely blended, full of huge ice chunks, making them nearly undrinkable.
Unfortunately, I learned the hard way just how unsafe the food was. After eating shrimp at the steakhouse on our first night, I became violently ill, vomiting uncontrollably for hours until I was hospitalized. The doctors diagnosed me with gastroenteritis and confirmed that the shrimp had likely caused the infection. My white blood cell count was dangerously high, and I was forced to pay $5,000 out of pocket for medical care.
When we brought this to the manager, he showed zero concern or accountability. Instead of apologizing, he blamed me and insisted that I must have gotten sick elsewhere—despite the fact that I had only eaten at the resort. He even witnessed me being taken away in an ambulance and still dismissed my experience.
And don’t be fooled by the photos online—they must be either extremely old or heavily photoshopped because this place looks nothing like the pictures. We got completely catfished by the marketing.
What was supposed to be a dream honeymoon turned into a nightmare. This resort is unsanitary, mismanaged, and does not care about guest safety. I strongly advise against booking here—Cheap Caribbean should reconsider promoting this place.
Save yourself the stress, money, and potential health risks—book elsewhere!
Christina
This was such a wonderful resort, and we had an amazing time. The staff were incredibly friendly and helpful, and the rooms were very comfortable. We got the swim out room and I requested to be by the main pool. There is another pool where is was more quiet. It was fun to switch every day depending on our mood. The main pool was great, and the entertainment staff during the day were energetic, fun, and made our experience even better. There was a lot of seating and day beds! I would recommend the quiet pool, it’s a little more calm but it’s vacation, right? Our only minor issue was there wasn't drink or food service at the beach unless you go to the family side of the beach (we stayed at the adult only) it wasnt a big deal to walk there but we didn’t want to be around family’s on our adult only vacation. Now on to food and drinks….. The food was at the buffet was fantastic and I’m not a buffet kind of person, but I definitely preferred that over the room service. Everything at the buffet was fresh and they had so many options. I can’t complain about anything at the buffet. Hibachi restaurant stood out with the absolute best service and amazing food. The drinks were not watered down and used top shelf. Best expresso martini ive ever had.. In the main lobby, there’s a bar called welcome bar. The bartender was very friendly. We actually stayed there for about an hour as he made us all sorts of different drinks. I’ve never tried and they were all delicious. I forgot his name but he was a BLAST. We were laughing the entire time. They also had a lady come around taking professional pictures of us alone and with a pretty Toucan . I have those pictures printed they are great! Thanks you to all the staff!
Karen
Please don’t trust the amazing reviews this property has, this is a 3 star resort being veryyy generous. Today is my last day staying here but since I checked in the first day and arrived at the buffet I knew I made a mistake. I would’ve cancelled my reservation had their policy allowed, but, since I was already checked in, they wouldn’t give my money back at this point. Last year I stayed at Breathless Cancun which was one of the best resorts I have ever stayed, and they were listed as a 4.5 stars. When I booked for this year at Princess, which was in the same price range and “5 stars,” I thought I would get the same level of service or better. The food is horrible everywhere, the buffet is so dark that sometimes you can’t even see what you are getting. The orange juice is water, sugar and a splash of orange. No natural juice. The food at the buffet is like Golden Corral but to make it worse, things are almost always cold, even if you get there at opening time. The other restaurants are all mediocre as well, except for Rodeo which has a decent steak. The drinks are made with the chepeast liquor you will ever see unless you ask for something different. They wont give you bottled water anywhere, you only get 3 a day in your room and you will have to refill it with their water for the rest of the day. This is something unheard of in Mexico, during my other stays I would even brush my teeth with bottled water, but not this time. The property is a nice size, with lots of pools, but it is very old and not well kept. The room smell soo bad, a mix of mold and sewer. I am allergic to mosquito bites, but I read on their website that they spray the property everyday, which is probably not true since every night just from walking from my room to dinner I would get 5 mosquito bites at least. The beach has some nice seating area but don’t expect to be able to go in the ocean, it is full of rocks and seaweed, making it impossible to walk. There is nowhere around the property a place to pick up beach towels or drop off wet towels; you can only get them from your room.. and I guess you have to take the wet ones back to your room again? The entertainment at the pool is so repetitive; each activity lasts one hour.. who wants to be taking dancing classes under the 90F heat for one hour? 30 min each session would be more than enough. This list could go on for many pages, but I think you can have an idea of what this resort is like. Maybe if I had paid $100 a night I could tolarate these things but not for $300+ a night.
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4.3
Google reviews (974)
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Immerse yourself in a truly Caribbean experience with a scintillating holiday at the Coco Palm Resort. Here you’ll discover the spice and style of Saint Lucia, being able to bask in tropical sunshine, sample an array of delicious cuisine, taking...
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4.3
Google reviews (974)
Caroline Ward
This hotel is paradise on earth. I cannot overstate what a wonderful experience we had during a 10 day stay at Coco Palm Resort. Nothing is too much trouble for anyone. Reception staff are welcoming , friendly and courteous. Serving staff are wonderful. Bar staff are great and cleaning staff are efficient and responsive.
The food served in the restaurant is exceptional. Tasty, wholesome and plentiful.
The pool area is fabulous. Great area to relax and enjoy the sunshine.
The gym is air conditioned and kitted out with a range of fitness equipment.
The rooms on offer include swim ups, garden rooms , garden view rooms and pool view rooms.
The location of the hotel is superb for access to the local beaches and also the local town. They are literally a short walk away.
I cannot recommend this resort more highly. Superb, relaxing and welcoming.
Michelle L
My husband Allan and I spent 15 nights at Coco Palm. We thoroughly enjoyed our stay. The resort itself might not have a 5 star rating, but the people working here should. When we first arrived, we were greeted by Vincent (Duty Manager) who was quick to make us feel welcome. Check in was effortless, with no surprises. The front desk employees were sweet, greeting us every morning and throughout the day. Special mention to Carleen, who was always so busy, but took time out to help you with whatever you needed. The hotel, grounds, pool and rooms were spotless thanks to the caretakers. Our chamber maid Yasmin was very accommodating and efficient. The buffet breakfast surprised us with its quality and diversity. We had several meals in the open air dining, which we very much enjoyed. The dining room and bar staff were spot on!
We will definitely return for future stays in St Lucia and especially at Coco Palm.
Thanks,
Allan & Michelle, room 310
Brian Rineer
Spent two nights as a couple on vacation. Good location at Rodney Bay in walking distance of restaurants and Reduit Beach. Room was clean with plenty of space. Nice pool area. Friendly bar service and good drinks. Food at breakfast buffet was good, with a nice selection. Only downside was disorganized service at the front desk and at breakfast. Not a deal-breaker -- overall this place is still a good value.
Sylvia Mohabir
Fantastic hotel, the staff were friendly and helpful, especially our room cleaner Claudine. The pool was decent and full of palm trees, you get beach and pool towels. A minutes walk to the beach and main restaurant stretch. The rooms were spotless, we had a view over the pool. There is a nice gym to use. The rooms could do with somewhere to hang wet swim wear or towels, and maybe a table and chairs by the window. There can be noisy music on certain evenings, especially Saturday.
The only aspect that could improve would be varying the breakfast menu, for 7 days we had the same food everyday which got a tad boring.
Christos Ioannidis
Lovely hotel not far from the beach. The room was spacious, quiet and clean. Helpful receptionists. Unfortunately, the breakfast buffet was limited and not very tasty. The staff at the restaurant always looked moody and made us feel unwelcome.
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4.4
Google reviews (4598)
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Prepare for a non-stop party in paradise at the ultra-modern Breathless Riviera Cancun Resort & Spa. Sitting beside a divine stretch of beach and the inviting turquoise waters of the Caribbean Sea, the adults-only, 5-star oasis features a phenomenal...
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4.4
Google reviews (4598)
Pranav Bokey
One of the biggest wastes of money it’s impressive.
While the drinks and bartenders were amazing. All other staff were slower than molasses. Checking in needed a phd in Quantam mechanics to figure out, took an hour longer and they still got it wrong. Be prepared to wait 1-2hours to get a table to eat the most mediocre dishes.
Everything here needs an app but the WiFi doesn’t work. That makes sense
Get better value at any other resort. Stay in the hotel zone if you could.
Jennifer Westendorf
We came to the resort with a group to celebrate birthday's and our anniversary. When we booked this trip, we made the mistake of reading the reviews and went into the trip thinking the worst...but we were pleasantly surprised from day 1...The resort is beautiful and very clean,the entire staff was amazing, friendly and so very helpful. The birthday people in our group were treated like VIP guests with awesome decorations by the pool and a champagne shower😂 There was tons to do here..the food was absolutely amazing and contrary to the horrible reviews, Not one person got food poisoning. The pools were so fun and beautiful. If you come, make sure you go see Fernando at the poolside brick oven pizza spot and ask him to hook you up with the "Mexican candy" shot🤗 I can not say enough about the care we all received from the staff, especially Angel,
Polo the pool waiter, Carlos the pool concierge, Fernando, and Margarito at the poolside swim up bar. They were just amazing!! The friends we came with have been coming to this resort for 5 years and we are so excited to come back next year!!!!
Bridgett Holderness
I had the best time at Breathless Resort and would absolutely recommend it to anyone looking for a fun, vibrant getaway! My friend and I went for a quick girls' trip, and this resort was exactly what we needed. There’s always something happening, and the staff really goes above and beyond to make you feel welcome and safe.
From the moment we checked in (shoutout to Luis and Jorge for being so helpful) to the amazing service throughout our stay, everyone was super friendly, professional, and accommodating.
The highlight of the trip was definitely the entertainment team. Big thanks to Angel, Luis, and Pedro – you guys made our time here unforgettable! Whether it was playing blackjack, darts, bingo, or joining in on water aerobics and water cycling, there was never a dull moment. The neon party was a blast, the sip and paint was beautiful, and the magic show had us all in awe. If you're looking for a place with endless fun, this is the spot.
The main pool was definitely our favorite – it had everything: games, activities, a swim-up bar, and waiters like Ariel, who were always on top of keeping our drinks filled.
Breathless offers a variety of dining options, with several delicious restaurants and a buffet. While we’re not usually fans of buffets, we gave it a try and it was fine, but honestly, every meal we had at the restaurants was fantastic.
Definitely a 10/10 experience – can’t wait to come back! :)
Connie Zeender
Here's what I love: The staff (super friendly and attentive); the food (some of the better food options at an all-inclusive); drinks are good - I'd say on par with most all-inclusive; 3 pools that are clean; clean rooms; love the layout... not too big but spread out enough that you feel like you aren't stepping over other people; Gym was big enough for my needs and kept very clean.
What I don't love: location on the beach... you can't really go on long walks on the beach because it's blocked off by brush and high tides. The beach directly in front of the resort is great... just don't expect to take long walks. Also, there isn't anything within walking distance off campus but that was fine for me because when I go to an all-inclusive, I plan to stay on campus for the most part.
Joyce Bullman
Just returned home from a much needed vacation. From the moment we stepped on the property we were greeted with exceptional service right up until it was time to check out to return to reality. All staff were friendly and attentive! Two BIG shout outs go to Sonia; our pool side waitress and Margarito the swim up pool bartender! Sonia never let your drink go dry and always brought you whatever you needed while you relaxed by the pool. She remembered what you drank after your first order! Margarito was friendly, personable, funny and made you feel very welcome at his bar. Both of these staff members are excellent at their job and we will go back just to see them again!
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4.1
Google reviews (3723)
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Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover relaxation or excitement on the shores of Mexico at The Sens Cancun, a lively all-inclusive resort offering both family fun and moments of pure bliss in adults-only areas. A superb infinity pool overlooking the sea is a great place to...
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4.1
Google reviews (3723)
Toni Stoltz
Overall, I’d say the resort is pretty mid. They clearly bring in enough money to invest in upgrades and upkeep, but unfortunately, that just isn’t happening.
We stayed on the Sens side, which is supposed to be a slight upgrade from the Grand Oasis—but honestly, it wasn’t anything to rave about. The beds were extremely hard, and we woke up uncomfortable most mornings.
What really stood out—negatively—was the food. Both my mother and my husband came down with food poisoning that lasted over 24 hours. I was extra cautious with what I ate since I’m pregnant, and thankfully avoided getting sick myself, but we weren’t the only ones. Throughout the week, we heard multiple people complain about being sick. In fact, my husband and another woman ate the same meal one night and were both bedridden the next day. He actually ended up sleeping on the bathroom floor because he was so ill.
To be honest, I personally struggled to eat at all during our stay. The food looked unappetizing, and it was hard to stomach knowing how long a lot of it had clearly been sitting out—especially at the buffets. It’s disturbing when things like seafood, cheese, and deli meats are just left out for who knows how long in a warm environment. It made it really hard to trust or enjoy anything.
Like I mentioned before, our bathtub had mold growing on the sides—and when we first arrived, there were stickers stuck on the wall from previous guests. That alone says a lot about how quickly and poorly the rooms are cleaned.
It’s so disappointing because this resort could be amazing. But with the amount of money they’re making per family, there’s really no excuse for the poor quality of food, lack of proper cleanliness, and outdated rooms and beds. We came to Mexico excited for good Mexican food, and we didn’t even get a single taco—seriously!
Now for the positives: the Sens pool was probably our favorite part of the whole stay. The coffee shop was also a nice touch—it had some fresh, yummy treats and ice cream that we enjoyed.
I know this is repetitive, but if you’re questioning whether or not to stay here because of the mixed reviews—trust your gut and book somewhere else. This was our first time booking a resort without a travel agent, and we’ll never make that mistake again.
We usually love to revisit places we’ve stayed at, but this one is absolutely off our list and we would never recommend it to anyone
Joshua Caleb Arnold
The hotel entryway was beautiful. It led to a false sense of expectation on the modernity of our room. The room was very old. It had chipped floors and very odd odor. Musty and moldy sort of smell. The water had an unpleasant odor as well. My wife didn’t mind it but it bothered me. The staff were fantastic. Everyone was attentive and kind. That was not issue. We were disappointed in how aggressive the sales people were in the hotel. If you’ve ever been to the D.R. in some hotels they’ll have booths set up with people camped out to sell you excursions. We fell for that in the Dominican but not in Mexico. When they finally realized we were not interested they left us alone. We didn’t realize when we booked the room it was connected to another hotel. After walking through the lobby of the other facility we got the sense the hotel was much nicer. That’s only an assumption based on the amenities available in the lobby. I can only assume the rooms were upgraded as well. The buffets were good. The contained a lot of variety. I believe anyone could find something to eat. We didn’t get sick from the buffets. We both ran into issues when we made reservations for the stand alone restaurants in the complex. My wife fell ill after eating a steak and I fell ill after eating shrimp and two different restaurants. She was sick while we were still on vacation where I made it home before I was out down for two days. In photos I want to highlight the beauty so I don’t solely focus on the negatives. We experienced Cancun and I don’t think we will go back. On to the next.
nikke
Great all inclusive resort if you want sand and sun at reasonable prices. My favorite part of the stay was the resort restaurant Akeru. The sushi is out of this world, by far the best sushi I have ever had. The waiter Marco makes this place amazing too. He made us custom drinks to pair with our food and he was above and beyond in his friendly service.
M P
Avoid this hotel! It’s far from a 5-star experience. The hotel is dirty, the staff has a terrible attitude, and they clearly favor locals over foreigners. The food is awful, and you’ll often have to wait in long lines for basic things like coffee or beach chairs. They also don’t refill the minibar after the first day, and room cleaning is hit or miss.
Additionally, they charge hidden fees that are not mentioned on their website, such as a government fee and a service fee, adding an extra $300 to your 7-day stay. The rooms are poorly maintained, with moldy smells and dirty linens. When I complained, the staff ignored me and even told me they didn’t care about bad reviews because they buy good ones.
Over the course of my stay, some servers even offered me drugs or women for the night. One of the names I’ve mentioned in the review made this offer directly to me.
I also found a mustache hair in their pizza. When I told them, they just laughed and smiled, showing no care at all. The next day, when I complained to the supervisor, he acted like he couldn’t care less, listening to me as if I were saying something insignificant and just wanted to get rid of me.
All of a sudden, you wake up, go for breakfast, and see a sign that says the restaurant is closed for maintenance—without any prior notice. You have to go to another restaurant and wait in a long line because two or three of their restaurants are under service, again with no notice. When you complain, they simply ignore you. They don’t care, they don’t listen, and their staff don’t speak English—they only speak Spanish, so when you try to communicate in English, they don’t understand you.
I’m mentioning again, this hotel is good only for people in Cancun, for the local people. This is not good for foreigners.
This hotel ruined my vacation, and I would not recommend it to anyone. Stay away!
Vanessa Woytowich
We would not return. We did like the location on the beach, it wasn't the Ocean side, but the "lagoon". It was calm, warm and they have hammocks in the water, which are 5/5 comfortable. Could spend the whole day in those hammocks. It is right next to a little channel so you can watch boats all day. There is more rocks on the Sens side of the beach. The grand oasis palms beach definitely is nicer. It is quiet as most people with kids are in the other adjoining resort so that was nice. Don't go see the concierge after checking in. They will tell you where everything is then say you have a welcome gift which is a time share presentation that I heard tons of ppl falling for to get a free massage or ride on the pirate ship. If you do stay here, immediately download their app and put in a request for supper at one of the restaurants as you need a reservation as the buffets suck. The staff are all friendly, I would recommend learning more Spanish than your basic hello and thank you as the resort is definitely catering to Spanish speakers.
Don't let children shower, only bath. They will get burnt by the water. The power went out in the middle of the night and didn't return until supper. No air conditioning!
I got food poisoning. The buffets are so gross and weird. Juices are just flavored water.
You have to download an app to book for supper. There is no evening snacks so eat supper late.
Overall wouldn't recommend and definitely not worth paying more to stay at the Sens rather than the adjoining grand oasis palm.
All activities are next door so if you want to watch shows go next door.
The pool has sharp pieces so watch your knees.
The pillows in the rooms are flatter than a crepe.
If you have a vision impairment or traveling with someone who has any sort of vision impairment then book elsewhere. There are a lot of steps up and down, glass doors, and mirrors everywhere. This didn't bother myself but my spouse has limited vision and this place was hell for him.
From what I can tell it is wheelchair accessible if you need that.
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4.5
Google reviews (9996)
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Based on 7 Nights, All Inclusive, Including Flight & Hotel
Jet off and live the dream at Essence @ The Fives Beach, a magnificent 5-star escape in Playa del Carmen on Mexico’s sun-kissed Caribbean coast. This luxurious all-inclusive boutique hotel, which is next to a stunning private white sandy beach, has...
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4.5
Google reviews (9996)
Kristin Mould
I recently had the pleasure of staying at The Fives Beach Hotel in Playa Del Carmen, and I can't praise it enough! From the moment I arrived, I was impressed by the impeccable cleanliness and attention to detail throughout the resort. Every area was absolutely spotless, which made my experience even more enjoyable.
The food and service were truly five-star. The variety and quality of the dining options exceeded my expectations, and every meal was a delight. The staff were incredibly friendly and courteous, always willing to go the extra mile to ensure a fantastic experience.
One of the highlights of my stay was the NRG2GO Fitness classes. I particularly loved the yoga and Pilates sessions led by the extremely thoughtful and talented Shyla Hacala. Her expertise and passion for fitness made each class both enjoyable, restorative and rewarding.
Overall, my stay at The Fives Beach Hotel was nothing short of amazing. I can't wait to return and relive this wonderful experience! Highly recommended for anyone looking for a luxurious getaway in Playa Del Carmen.
Lu Harding
We came with family to celebrate a Senior graduating high school this year. We had a wonderful time! The resort is immaculately maintained, with lots of options for poolside fun. There is an incredible walking path through the jungle that is magical at night. We had a suite with a rooftop cold water jacuzzi and plenty of places to lounge. We even had a visit from a large family of monkeys who joined in on the roof one evening. But the best thing about the Fives is the staff. They are warm, kind, friendly and helpful. We will be going back!
Arthur Hornak
My wife and I had a wonderful experience this week. Our Ambassador, Mr Perez was very accommodating and was there for our every need.
The property is well taken care of and the food was amazing. The service at each restaurant and bar was first class.
I look forward to my next trip to the property and spoke to other guests while there and everyone felt the same way. Keep up the great work everyone-especially Mr Perez!
Callie Secor
We have now stayed at The Fives 3 times and it's been a present relaxing stay everytime! We stayed with 9 people and the process of checking in and out was a breeze! The staff was friendly and welcoming! Everyone you walked past said hello! As well as one of the night we ate at Flavours one of the waiters was making balloons animals for the kids! They loved that! The shows at night were fun to see and experience! Some past reviews have comments of adding pricing to things like the ice cream, they have free flavors that are included in your stay. We didn't care, those flavors were just as yummy! As well as room service delivery of 4 dollars, we only used it one time so it wasn't as big of a deal as past reviews are making it. We are already looking forward to planning our next trip!
Sarah Teson
Big resort but beautiful resort! If you really don’t want to run into someone or want alone time, there is plenty of pools and places to avoid people. The grounds are stunning and there is plenty of shade!
Had a great time with Angel and the crew playing volleyball and games around the Teen Pool. (Don’t let the name fool you, it was not a teenage hangout spot - more of the “fun” pool). Adults only was quite, but water was super warm. Don’t sleep on the adults only lunch spot, 10/10 and a hidden gem. Beach pool has the best views but the bar is always crowded.
Would definitely return!
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Up to 40% off
4.1
Google reviews (979)
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Based on 7 Nights, Bed & Breakfast, Including Flight & Hotel
An unforgettable holiday experience awaits at the Savannah Beach Club Hotel & Spa, an awe-inspiring all-inclusive escape in Hastings on the south coast of sun-soaked Barbados, close to the bustling island capital of Bridgetown. The resort’s charming...
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4.1
Google reviews (979)
Mark “Mambo”
For Brit on holiday the hotel was more than acceptable. Big room, good location. Pool was cold. Our toddler loves swimming but refused this cold pool, don’t blame her. General value is poor. For what we paid and what you get I just don’t see how Barbados will last. Perhaps the target market is Americans with more cash, but this hotel for 6 days was £2000. Not great value for me. Great holiday, but won’t go back to Barbados when the world has so much more to offer for less. Generally very friendly staff! Manager at the beach restaurant treats you like a second class citizen if you don’t have food included in your package, very rude.
nikki boulton
We can honestly not fault this hotel at all.
Me and my husband stayed here for a week for our 10year wedding Anniversary to be greeted with a welcome drink rum punch, to then be taken straight to our room that went straight to the pool, with a bottle of champagne and card on our bed. The staff I can not praise them all enough they are a credit to the hotel so attentive throughout the whole holiday, always so happy and ready to help you enjoy the beautiful island.
All inclusive Food and drink was really good the hotel itself is beautiful they are constantly cleaning it’s spotless.
The evening entertainment we enjoyed a lot, and the beach watching the sunset in the evenings was something else stunning.
Thank you for having us we will be back in the near future
John and Nikki
Alan Stokes
We stayed over Christmas, and it was a horrible experience. Really ruined the day.
Rooms are fine, pools are nice, the beach is great.
Some of the staff were nice but a lot were overtly rude or hostile.
The food was consistently awful, especially the veggie options.
Christmas Day seemed to take them entirely by surprise; at lunch they ran out of tables, food, glasses. It was a horrible experience. Dinner was also pretty bad.
I recommend the George Washington House nearby if you want nice food and friendly service. Once other places opened up we just stopped eating at the hotel, even though we'd paid in advance.
Paul Carolan
We have now stayed at Savannah Beach 9 times and it gets better with each visit
The location is superb if you want to explore the island, just jump on a bus outside to go anywhere and great value at $3.5 per ride.
The hotel is very well kept and always clean and tidy and the welcome by reception staff after a long journey is 1st class.
There are a few members off staff that I have to mention. MR Messiah, Wren, Beverly,Jalisco,Aquila, Richard, Elissa,Omar,Nadia,Analis, Ray Miller, Rhosheda,Tiffany,Sherrfia
Jamaica,Shem, Samantha and all the staff that I have forgotten who do a great job
The 3 restaurants all serve really nice food and we loved the Sunday Roast especially.
The beach has plenty off shade with the trees and as much as we like to sunbathe the shade is welcome, access to the sea is not great due to all the coral but if you walk down the beach a little there is good access.
All in all another great visit to Savannah and we look forward to returning at the end of the year 😀
Paul and Caroline Carolan ♥️
Kerry Fraser
This a beautiful hotel and setting. A large selection of food. (But hardly any English food) you do need to book sometime so be aware of that. You can't go into the sea at this resort as its to rocky, but there is a part further along the beach which is beautiful. Its only a 15 minute walk. The hotel does put transport on on Mondays, Wednesdays and Fridays to it. The rooms are clean and have air con to keep cool. There's local shops and restaurants near by which you can walk to or if you want to explore a bit further there are plenty of buses which pass every few minutes. Most of the staff are friendly and make you feel welcome.
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Upgrade from Junior Suite to 1 Bedroom Partial Oceanview
4.7
Google reviews (2808)
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Immerse yourself in a world of luxury, style and sophistication at The Five Oceanfront. This magnificent 5-star getaway offers a prime beachfront location in the charming Mexican resort of Puerto Morelos. You will enjoy breathtaking views of the...
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4.7
Google reviews (2808)
Natalia Sudakova
Our stay at The Fives Ocean Front in Puerto Morelos was nothing short of unforgettable — a true 10 out of 10 experience, made even more special thanks to two incredible managers: Cristina and Jenny.
From the moment we arrived, Jenny greeted us with warmth and care, going above and beyond to check us into a room far more comfortable and luxurious than we ever expected. It truly set the tone for a wonderful week ahead.
Throughout our stay, Cristina was simply amazing. Every single day, she took the time to check in with us, asking how we were doing and making sure everything was perfect. She helped us with small things (though there were hardly any issues to begin with) and always with such kindness and professionalism. She even helped us find the perfect table to dine at — her attention to detail did not go unnoticed.
All of the restaurants at the hotel were outstanding — delicious food, great service, and a beautiful atmosphere. And our room? Absolutely flawless. Spotlessly clean, spacious, and beautifully designed — it was truly a dream.
Thanks to Cristina and Jenny, our week at The Fives Ocean Front felt like a dream come true. Their dedication, warmth, and exceptional service made all the difference. We’re already looking forward to coming back!
Kelly M
Really nice hotel with amazing food and drinks. Good service in the restaurants. All meals are sit down and served (no buffet) from one of the three restaurants. All inclusive is the way to go here unless you are planning to eat locally (breakfast could run you about 70$ CAD for something pretty simple). Plenty of top shelf liquor and canned/bottled beer (I didn’t use my travel cup here once).
Rooftop infinity pool and restaurant is adults only. There are not many kids here (not much for them to do but swim in the ocean) so they are mostly small children with couples.
We were upgraded to an amazing room with a room level balcony and rooftop balcony with loungers, patio furniture, whirlpool (we did not fill it as the pools were very clean and refreshing and located on our floor). We did see the regular rooms as well which were also very nice. Fridges, sinks, hot plates and counters for food prep if you so desired. Rooms are very clean (as is hotel), comfortable beds and plenty of towels incl. shower gel, shampoo, conditioner etc.
There was sargasm on the beach however they had workers out there 7 days a week clearing it and it wasn’t really an issue. The water is very nice all along the beach and you can walk to anywhere you like to go in. There are also restaurants and bars along the beach you can stop into on your way to the market square.
Sindi Skenderi
While we were at the Fives, a modern, boutique hotel with relaxing and inviting design, the Sargassum season started, weeks earlier than prior years. The upstairs Ki'in rooftop restaurant was also closed during our week for menu redesign (bar and pool still open). We were disappointed that we weren't able to access the beach, and were only allowed 1 restaurant for breakfast, lunch and dinner. The staff was incredibly proactive and service-oriented. When I requested to chat with the Hotel Manager, Octavio came and spoke with me the next morning. He listened carefully to our concerns and sympathized, telling us he had hired a tractor to come that day and remove the Sargossum. He also offered us a wonderful personalized dinner on the rooftop and option to eat from the RoMarley kitchen for dinner as well whenever we want. We've been to many different resorts, Secrets, Hyatt, TRS Coral, and we've never felt listened to like we had with Octavio. It's easy to pretend you have great service online, but very rarely does it actually show in actions. He seems to understand that we (customers at hotel) are the most important part of the experience. Thank you so much. Because of you and your team - Christan (the incredible, incredible chef) Berenice, Cristina, Abraham (x2), Gustavo, Jenny (x2), Sergio, ALL - we will absolutely be back to the Fives. Btw. Puerto Morelos is a 15' walk and a charming, friendly and bustling fishing village! This is an excellent location. Thanks.
Tom Windhausen
I recently had the pleasure of staying at The Fives Hotel, and I cannot recommend it enough! From the moment we arrived, the staff was incredibly welcoming and attentive, making us feel right at home. The check-in process was smooth and efficient, and we were thrilled to discover our spacious and beautifully appointed room.
The amenities at The Fives are top-notch. The pools were pristine, and there were plenty of comfortable loungers for relaxing in the sun. The on-site dining options were outstanding, with a variety of delicious dishes that catered to every palate. I especially loved the tropical cocktails at the pool bar!
A special shout-out to Cristina, Elvis, Daniel, and Adrian, who were exceptionally nice and helpful throughout our stay. Their friendly demeanor and willingness to assist made the experience even more enjoyable, and we truly appreciated their efforts to make our stay memorable.
What really stood out, though, was the level of service. The staff went above and beyond to ensure we had everything we needed, and I felt truly pampered throughout our stay. The hotel’s location is also fantastic, providing easy access to local attractions while still feeling like a peaceful oasis.
Whether you’re looking for a romantic getaway, a family vacation, or just a place to unwind, The Fives Hotel delivers an unforgettable experience. I can’t wait to return!
Brooklyn S
Cristina was the best!!! She gave us recommendations for food and places to visit in the city! Overall Very friendly staff, very clean rooms, staff is very quick with service and always there to help! The beach is beautiful and the pool is always clean and pretty. The restaurants have alot of options and they are very accommodating with allergies, the food tastes great every time. Would definitely recommend and would definitely come back!
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4.5
Google reviews (1268)
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Overlooking a tranquil bay on St Lucia’s dazzling coastline, Windjammer Landing Resort and Residences is in an idyllic spot for a Caribbean holiday. Acres of tropical gardens are home to the white-washed villas and suites that will be your private...
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4.5
Google reviews (1268)
Pedro Sorto
I could not have asked for a better stay for a tropical getaway on the beautiful island of Saint Lucia.
This fantastic resort provides beautiful views, beautiful beaches, and plenty of activities for all groups and ages. Whether you're a new or long-time couple, to a small family with young children, to a group 14 strapping young lads on a bachelor trip, Windjammer landing is sure to be a good time.
The staff here is absolutely incredible! They are so helpful, accommodating, attentive, and patient! They all made us feel so welcomed.
The several restaurants and bars on the resort are worth trying, but I think Papa Don's takes the cake with the great live music and the incredible flavors. I had the sea bass dish, give it a try.
Huge shout out to Bridget and the talented crew of drivers, as well the rest of the staff for giving us the best experience, we would absolutely love to come back asap.
Take me back to the Pitons!
Event Conference Nutt
I celebrated my wedding anniversary at Windjammer Landing Resort in St. Lucia, and it was nothing short of magical. This romantic getaway offered a vibrant and colorful atmosphere that truly enhanced our special occasion.
From the moment we arrived, the service was extremely excellent. The staff greeted us with warm smiles and made us feel like cherished guests throughout our stay. They went above and beyond to ensure our needs were met, creating an unforgettable experience.
The resort's picturesque views of the Caribbean Sea were breathtaking, and the beautifully designed accommodations added a touch of luxury to our celebration. We enjoyed lazy afternoons by the pool, romantic dinners on the beach, and vibrant sunset strolls, making our anniversary truly special.
I cannot recommend Windjammer Landing Resort highly enough for anyone seeking a stunning, romantic retreat. The combination of excellent service, colorful ambiance, and beautiful surroundings made our anniversary a memorable one. We can't wait to return!
Beth DeYoung
We stayed at the Windjammer a year ago for our 50th Anniversary. It is a beautiful resort, well maintained and the staff were all amazing! Our butler Nage took the best care of our every need. John, the lobby host always welcomed us with a smile and called us by name. We rented 3, 3 bedroom villas so our whole family could celebrate with us. My husband and I were upgraded to a 5 bedroom villa up the hill, so we would have room to all be together at times. It had a large pool and nice hot tub for everyone to enjoy! One night, we had a private sunset dinner on the beach for all 19 of us. The food and service were excellent! We will definitely return in the future.
Jordan Nichols
Windjammer Resort is one to remember. I am late to review, as we visited in September of 2023, but better late than never. From the moment we met John, the man who helped us with our luggage and vehicle, to the front desk staff, to the cleaners, everyone was amazing. Everyone was extremely patient and kind with our 1 year old and he quickly became a fan favorite. They have excellent restaurants, as well as a fantastic spa. They offer many excursions for people looking to be more active as well. This is truly an amazing place and we will be back.
Riley W
I just wanted to come on here and give a special shoutout to Shervon (breakfast server – I hope I remembered his name correctly). I was struggling with food options due to food sensitivities/preferences and he really went out of his way to ensure that there were not only things I *could* eat, but that I would *enjoy* and feel good eating. It completely turned around the trajectory of our trip and I'm very grateful!
PROS: The views and architecture are stunning, the room was spacious, the rooftop patios are absolutely incredible, the beachfront is calm and beautiful (perfect for swimming/lounging), the staff is very welcoming and helpful, plenty of watersport options, and the activities/facilities are family friendly.
CONS: The property is quite steep so if you like to go on "long walks on the beach" or simply a casual stroll, just know your walks will be more like a steep hike! Also, as other reviews mention the food is pricey and quality is hit and miss. I don't fault the chefs for this as I think one of the main issues is that the vast majority of the produce being used for guest food is imported so it's going to be lacking in flavor after that long journey. It's hard for a chef to work from that! Would have loved there to be more local fruits at breakfast. Jammers was our least favorite restaurant (an example of one of several stories: when we ordered the chicken roti that was supposed to come with "papaya slaw, tomato chutney, plantain chips"...it literally came with NONE of those things - just a roti...and when we asked about it, they brought a teeny tiny bowl of slaw + chutney and said the plantain chips was just a single chip for decoration).
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4.2
Google reviews (326)
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A world of pure tropical beauty awaits beside pristine white shores at the Sandy Haven Resort, on the glorious Caribbean island of Jamaica. Set amidst swaying palms, just steps from the spellbinding Negril Beach, this divine exotic sanctuary caters for...
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4.2
Google reviews (326)
David Killich
Use to love this place couldn't say a bad word previously, but it has really gone downhill since my last visit in 2021. Everything from the free little breakfast to my shower not getting hot or having pressure and nothing says romance like a toilet that doesn't flush.... This kind of soured my whole time at Sandy Haven. At breakfast it was outrageously priced at Bongos I just never went because that didn't post prices therefore your just telling me beforehand that it costs tooooo much. All in all this is in the center of 7 Mile beach Negril so I had fun just not at Sandy Haven. Won't be back next year.
Sheryl Bell
This was a quick getaway with my best friend. I absolutely enjoyed the laid back vibes and friendly staff. Checking in was so welcoming. Totally enjoyed the sunset and beautiful clean beach. I was a little disappointed on the day of check out as it took over a hour to have breakfast served. Despite that, I will definitely return for a good time.
Beezniz
Great place on the 7mile beach! Our room was easily accessible to the beach and you could walk up and down and enjoy other places. Sandy Haven only provide a continental breakfast which is just fruit and bread - anything else is at a cost. We hardly ate here due to them not having anything that was on the menu. We spent most of our time eating at different resorts.
Rooms are good for what you get. Be prepared to be bombarded with people selling you stuff on the beach! It’s quite annoying :(
Rochelle Falack
This is my 5th visit to Sandy Haven. I haven’t been here since before Covid. Boy, have things gone down. The rooms need maintenance but there’s no one here to fix anything. The Beautiful patio, where breakfast was usually served, is now broken. The boards on the floor are falling apart. There aren’t enough umbrellas or chairs on the beach. There’s no security on the beach. And it’s a shame because it’s a beautiful spot. I sure hope they get things fixed up. As far as the food goes, the restaurant is not bad for dinner, but it takes an hour and a half to get served. Period I hope they fix it up
steve schulze
We had a very nice beachfront view. Daily housekeeping and coffee provided every day. Free continental breakfast very basic with juice, coffee, bread and fruit. Only ate lunch there several times. 45-75 minute wait for food, but that’s the standard on the island. Be sure to check your bill every time before signing. They had our room number wrong twice and when checking out we had a $60 charge not belonging to us. Management corrected that. WiFi extremely slow and no cable TV. Overall a nice place, but not 4 stars. More like a 3
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Upgrade from Pyramid Standard to Pyramid Ocean Front
3.9
Google reviews (6456)
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£1119
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Be swept away by the stunning tropical beauty, colourful scenery and laid-back atmosphere of Mexico with a stay at The Pyramid Cancun. Sitting in a sensational location beside powdery white sands and the pristine waters of the Caribbean Sea, this...
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3.9
Google reviews (6456)
Charlie Carter
Honest review time.
I have no idea where all these 1 star reviews come from.
This place is amazing. Stayed for 4 days at this resort. It was very clean and it was alot of fun.
My only complaint is not enough cabanas and the man who works the front desk could use some customers service expwriance. But we all have bad days so not the worst.
This place is fair price and you get alot from it. Must have a black wrist band.
Eric Fast
The resort was expensive, I'm glad we were part of the Pyramid luxury side. The outdoors were open and had splendid peacocks. The mix of great beach side and pool was wonderful. The food especially at the walk ups and buffets was average at best. Taking the time to get reservations at the restaurants is a heavy recommendation. We loved Benazuza and Black Sens in particular. The spa services were wonderful as well. Service was up and down with some standout staff and some who clearly didn't want to be there.
Brittany Walls
I visited this resort 4 times now and even got married here. We loved each visit until just this last one. This most recent visit was unimpressive. Upon arrival, we noticed that our accommodations were incorrect and requested a room upgrade. We were denied the upgrade and told to check again the next day, which they had no availability that day either. They told us to continue checking back the next day until ultimately our trip was over and we did not get the upgrade to the room we were originally supposed to have. They offered to bring in another bed, but our room physically could not accommodate another bed. We would've been stepping over each other. It seems as though some of the staff was very bothered and didn't care to be there. A lot of the bars outdoors consistently ran out of cups & couldn't provide drinks. This is just a snapshot of our unpleasant vacation, but ultimately, we plan to find a new location for our family vacations moving forward. We used to love this resort so much, but it seems to have gone downhill with service, unfortunately.
Kathryn Kelly
Spent 6 nights at this gorgeous resort! Staff was absolutely amazing. The pools sparkled and the grounds were lavishly green! All areas of the resort were well kept and very clean! Night shows were overly entertaining! I highly recommend this resort to anyone traveling to Cancun. I will definitely be back.
S Arora
I’ve been a loyal visitor to this all-inclusive resort for many years, and it has always been my go-to for relaxation and enjoyment. I love the pyramid check in staff. Always so friendly and accommodating to our needs. I have always bought the Sian Kan or pyramid categories & I looked forward to trying on the great restaurants the resort has. My favourite being Miramar and white box. However, this recent trip left me feeling a bit let down, particularly when it came to the food options.
In the past, the food was consistently a highlight, with fresh ingredients, bold flavors, and plenty of choice. But this time, something felt off.
The once-diverse menu selections seemed to have shrunk, and the variety that made each restaurant unique was replaced with repetitive offerings. I loved the watermelon salad at Miramar during lunch, but they have discontinued that and now offer a cheap Caesar salad. Also, the other options have been replaced with not so great food.
Other a la carte restaurants like white box there was a noticeable dip in quality. The flavours just didn’t match what I’d remembered. Perhaps the biggest disappointment was the lack of attention to dietary needs. My friend had a spinach allergy and we told them at the front specifically and they still got the items she ordered with spinach and when we addressed it, they did not even apologize and were very rude to take back the sandwich and gave her just the bread and chicken without any other ingredients in it. It was very, very disappointing. The service was very, very poor at the white box. The staff were very rude.
The snacks used to have chicken fingers beside the pool, but now they even cut down on that. I don’t know why they cut down on such good food options. The pico de gallo was always empty whenever I went beside the pool to grab some snacks like tacos and burger. Overall, the food was a very big disappointment.
While the staff remains as friendly and attentive as always, and the overall experience at the resort still offers the same relaxation and amenities, the food changes have left me reconsidering my future visits. Dining is a huge part of the all-inclusive experience, and I hope the resort takes notice of these changes and brings back the diverse, high-quality food options that made it stand out in the past. Until then, I’ll be looking for other places to enjoy my vacations.
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4.5
Google reviews (970)
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Prepare to fall in love with Barbados during an unforgettable Caribbean escape at the fabulous Bougainvillea Barbados. Sitting beside pristine sands and glistening sapphire waters you will find a charming tropical sanctuary, perfect for families and...
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4.5
Google reviews (970)
F
Loved the place but not the staff. They weren't very welcoming, especially at the reception. I had higher expectations with regards to the food.
Also, even if this is clearly none of their fault, two teens loitering just out of the hotel's premises attempted to snatch my mother's bag while we were on out way back from a walk. That definitely didn't help.
Jennifer Stanford
A boutique hotel. The friendliess of the staff is hit or miss. The rooms are very clean and comfortable. The beach area is very beautiful. The restaurant on-site (only one) does a good job
Andrea Alexander
Our first time in Barbados and what a great stay we had at this hotel. Its spotlessly clean and the staff can't do enough to help you. special shout out to Rachel on reception who organised our car hire and helped out when things did not go according to plan with the car.
We had a one bedroom apartment and cooked in the fully equipped kitchen a couple of evenings. We were on a B&B basis and the breakfast in the Calabash restaurant was of a high standard and plentiful.
The only slight niggle is that there is nothing really to do in a comfortable walking distance of the hotel. On the evenings we did not have the car to get to The Gap we caught the bus and a taxi back for 25BBD.
Would definitely recommend this place and stay there again.
Lia Fields
We stayed here the night we landed, before heading out to where we were staying for the whole week, but I would definitely stay here for longer if given the opportunity. The food of the restaurant was amazing, the ladies at the spa were so accommodating for a scheduling conflict for our massages, the sand is beautiful and the rooms were great. It had a little kitchen and some snacks for us when we showed. Wonderful (short) stay.
Andy Elms
A small boutique hotel 15 mins in a taxi from the airport, next door to a monster Sandals.
Conveniently located between Oistins and Bridgetown. Such friendly and helpful staff, and a menagerie of birds and cats complement the relatively basic decor that suits the style of the place.
The food is good, and (by my calcs) there's very little difference between B&B rate and pay-as-you-go. which keeps your options open. It's easy to get a sunbed and as well as a leisure pool you have very easy access to a wonderful beach (where you can walk past the honeymoon couples from Sandals being photographed on the beach :-) and you can just enjoy the sound of the surf and the wind in the palm trees. There's a well equipped gym but no pool for serious swimming.
The pool bar is very sociable - I've met some very friendly Brits and Canadians of all ages as well as Americans of course. Happy hour 15:30-16:30 is a great rallying call for folks to gather and socialise.
Families with small kids seem to fit in very well, with the little ones being sweet biut not annoyingly noisy like in some places I've stayed.
Downsides? Very few. The very roomy suite would have benefited from a bath. Whilst I do seem hung up about Sandals, you can't exactly avoid it if you want to walk around it to the nice restaurants on St Lawrence Gap. Curiously, it would be nice to have a few more bins to put trash (although the place was still spotless). Finally, I would have liked a bit more consistency about when room service came around each day.
Advice? Ask for a ground floor room that opens onto the pool area and so is a 30-second walk from the beach...
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4.6
Google reviews (9082)
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Take flight to Caribbean shores for an unforgettable holiday at the Caribe Deluxe Princess, in the Dominican Republic. Located beside the beautiful Bavaro Beach, this incredible tropical resort offers all-inclusive delights aplenty. Guests can expect...
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4.6
Google reviews (9082)
Yohandri Nunez
Absolutely an amazing resort, the customer service was very nice, friendly and warm. The room service very nice, they were always attentive and always will come and clean the room. The best part was animation, they are very friendly and super caring with their customers, especially Francisco who was very welcoming to me and my friend and always involving us into activities
Garidi Torres
The overall experience was great. Food was wonderful, a lot of variety. Staff is very friendly and always checking with people in case we need anything. The entertainment was great and very friendly. Romantic definitely will be back with my family. Also the kids area was wonderful. Leonardo was one of the entertainment guy and he was very friendly and did a great job with
Eduard Nazarenko
It was incredible. Clean and beautiful beach. Refreshing and delicious cocktails. The work of the animators was at the highest level, every day there were new competitions in which it was interesting to participate. Special thanks to Julio and other animators. We will be happy to come back here again.
Velichka Minkova
This hotel is amazing - very beautiful location, nice and friendly staff, delicious food and the animation team is very professional. They come with new ideas every day - beautiful music and entertainment all the time. I mat very interesting people and some of them even became friends. The animation team is just fabulous - full of power and energy - 24 hours. Looking forward to be there again!!!! ❤️🌺❤️💃🔥🎊🥂❤️🌺 Jailin is a spectacular 💃 dancer and an unique person.
Ashley Ramirez
2nd time here. Great services, room are super clean. Many different good food options. Feel safe and comfortable. Animation was super fun and very inclusive. Fransisco was always there to cheer up the group. Definitely recommend. AMAZING VIEWS.
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4.2
Google reviews (910)
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Hawksbill Resort is an affordable all inclusive boutique resort that spans 30 acres of lush, rural west Antigua coastline. Accommodations include standard garden view rooms, as well as beachfront, seaview, and oceanfront rooms offering excellent value...
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4.2
Google reviews (910)
Preslava Vassileva
We spent a week at Hawksbill Resort and couldn't be happier with our stay! The entire experience was wonderful from start to finish. The food was delicious and plentiful and a couple bars around the resort for cocktails! The staff were truly exceptional—so warm, welcoming, and always going above and beyond to make sure guests were enjoying themselves.
The resort itself is perfect for a relaxing getaway. It's peaceful and quiet, with four beautiful beaches to choose from and a lovely pool area. We especially appreciated the shuttle services to St. John’s and Shirley Heights—great for a quick outing without any hassle.
One of the highlights was how accommodating the staff were on our departure day. With a late-night flight, we were allowed to enjoy the facilities all day and were even given a room to shower and freshen up before heading to the airport. Such thoughtful service really made a difference.
Jim Sauriol
Wife and I spent 11 days at this beautiful resort. The staff is fantastic and do a wonderful job. Food is varied and well prepared. You certainly get enough to eat and drink! Grounds are well looked after and the infinity pool is gorgeous. The 4 beaches and views are spectacular. The beach bungalows are private and quiet. If you want peaceful serenity it's found here.
Janice Koch
What a fabulous low key, great value all inclusive resort. Don’t expect high end decor or 8 different restaurants. But great service at the 3 different places for lunch and then a great choice of entrees and items at main restaurant for lunch and dinner. 4 different beaches, main beach is Sea Grapes beach. 1 pool and 2 bar areas. Always book direct with hotel so airport transfers included. Royal Palm rooms were great, no tvs there but other side of resort the rooms had tvs. Don’t need them since almost all rooms are either ocean view or ocean front! Lots of walking due to this resort having lots of beach front property. Entertainment ends by 10p. Bar closes at 12M. Take advantage of taxi excursions sign up sheets by tour desk! Tip your staff, they are wonderful! Eden beach is far south end and a nude beach. Lots of goats and a few pigs visit that beach too!
Warren Hilton
We are currently at Hawksbill for a few more days…. I am struggling to understand the high praise for service that so many people comment on. My wife and I have found the service to be Poor at best, there are staff that walk around without a care in the world, my mum used to say “they look like they’re chewing a wasp!” There are several staff who will not crack a smile, they struggle to acknowledge your existence… we are quiet reserved people and it would appear unless you have a loud mouth, you’re more or less ignored! As for drinks… we have ordered multiple different types of cocktails and they all arrive looking and tasting the same! Food is average at best, some days are better than others, we paid for the beach side dinner for a special occasion, apart from a lovely setting and the only exception regarding service which was excellent, save your money, the food was average and massively over seasoned, we couldn’t eat 2 dishes due to the excess salt! Although the server brought us plate with a sparkler on it wishing us a happy anniversary, the dessert was 3 small pieces of cake, No thought. No imagination and certainly no flavour! The sea grapes bar area has to be the worst service, it feels like they blatantly ignore you! £450 per night is not cheap, I realise there are less expensive and substantially more expensive resorts but for us this was a special occasion and we pushed the boat out… it is fair to say the only thing this resort has going for it is the location… we will not return and I would advise and caution people to read all reviews across all platforms to get a good overall picture before splashing your hard earned money!
Robert Joseph
Very impressed! We’ve travelled extensively in the Caribbean both for work and pleasure and can thoroughly recommend Hawksbill Resort. We are well used to laid back and sometimes rude Caribbean service and ‘island time’… none whatsoever of that here. The staff were super friendly, attentive and polite, and some had great humor. They really made our trip special.
The all inclusive food genuinely exceeded expectations with varied decent quality options and at least 1-2 local offerings on the buffet which was nice to see. The beaches were stunning and whole resort very quiet and tucked away. Because a lot of accommodation is small villas the resort never felt busy or crowded and there was always excellent availability of watersports equipment, sun loungers etc, even with it being peak season.
The general property was obviously developed a while ago but has been nicely upgraded in parts, the new infinity pool is beautiful and although the older rooms were a touch sparse, they had nice showers and were tastefully decorated with flowers upon arrival.
Overall a wonderful stay and excellent value.
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4.6
Google reviews (8199)
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Immerse yourself in an unforgettable sunshine adventure at Punta Cana Princess, a sensational adult-only escape next to the white sands of Bavaro Beach in Higüey near the popular resort of Punta Cana. This magnificent 5-star haven of relaxation in the...
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4.6
Google reviews (8199)
Vicki Carlson
We loved the resort, relaxing & beautiful. Good participation with activities. Very friendly service. Only negative was wifi connection. Only available in lobby. You need to buy a local Sim card for good reception. Would highly recommend!
Guests of the Princess Punta Cana can use facilities of all other 3 sister properties.
Timothy Szoltysik
We spent our honeymoon at the Punta Cana Princess. It was an adult only all inclusive resort that was amazing. We got the honeymoon suite which had the best views. Alexander was the manager at the resort that made sure everything went perfect. He even ensured our dinner on the beach went flawless which wrapped up our trip on such a relaxing tune. We enjoyed a couple’s massage and tried all the resort restaurants and buffet. Truly a great experience!!
Paige Rothermel
We spent 5 days at this resort and we didn’t have a single complaint. Everyone is friendly, entertaining, and is there to make sure you have an excellent time! There are activities everyday, and dancing at night. Memorable experience, definitely will be coming back!
Mario Spiridonov
I just spent 7 days in Princess Adults only and I am happy to confirm I had a great time and I didn't get a food or any other poisoning.
Staff is really nice I didnt feel ignored at all
Big shout out to Manuel or Miguel and Ana from Front of Desk
Erika from animation was very polite and professional.
Alexander the guest service manager for coming and checking if I had a good time.
For those of you concern the buffet food was really tasty and really nice. And everyday was different.
Room was a bit tired but nothing to cry about as i was in a caribbean island after all.
Beach front cant fault it.
Few pics
Saranda Lata
The shows at the resorts are amazing and full of lots of fun and laughs. The entertainment staff is absolutely amazing and really know how to show everyone how to have a good time. We really enjoyed everything about the shows and entertainment!
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4.3
Google reviews (18133)
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Escape to the paradise shores of the Dominican Republic for the Caribbean holiday of your dreams at the sublime IImpressive Premium Punta Cana. Magical family moments are waiting to be enjoyed at this magnificent tropical retreat, where an incredible...
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4.3
Google reviews (18133)
Ian Moore
Nice resort worth going premium for better quality spirits and full use of all bars, great beach area and water activities available, book at the beach hut for snokelling trip which was good.
Food quality is okay with lots of options.
Reception team i found to be very blaise as we booked a king sized bed and got a small double, after asking numerous times to the butler service (Inc with premium) and reception we gave up after 3 days chasing with no proper answer. I don't expect the hotel to read this review, but if offering a butler/contact service, then they really should be responding to messages.
Premium pool and bar (nice staff) very good varied with activities to fill the day. Evening shows were decent. If you book premium, once you get there, try and pre-book the restaurants on offer as these book up very fast. You can use the hotel link once there. $35 in cab from airport, took just under 30mins. Not a great deal outside of hotel apart from few restaurants, bars, supermarkets. Bring USD as ATM is only DOP and ATM's outside were mostly out of service. Ask questions if needed.
Overall a good hotel to book.
Bushra Al-naqash
This hotel is amazing in every way!
The service is excellent and the staff are very kind and welcoming. The rooms are clean and well-maintained. The food is delicious and offers a great variety to suit all tastes. Overall, the service is outstanding and makes you feel completely at home. The beach is very clean and well-equipped for relaxation. I highly recommend this hotel and would definitely come back again
Yu
Not the worst experience but definitely NOT COMING BACK.
I guess that nothing can make this place become that bad so that is a plus. The beach in front of the hotel is also beautiful. Also, being fair, the hotel was mostly well kept with things clean and tidy. In addition, they have firm beds which I loved. Really comfortable for me. The activities are mostly nice as well.
However, we had a couple bad experiences that I would like to point out so people can take better decision:
- Way too much talking. You arrive, talk to the luggage guy, who send you to another person, who present you to your concierge, who guide you to the checkin like. After checking in you go back to talk to all these people before taking your luggage and finally making your way to your room.
- Now, and this is surely the CRAZIEST THING: we paid to be in the hotel and suddenly we are in a shity talk on timeshare and vacation homes! To the point where saying no to your concierge is not enough. Had to wait for a supervisor to say no to him! I am absolutely sure no one paid the hotel for that talk. The concierge made sure to repeat many times that us saying no would not change the quality of his services (words that he kept) but at that point we just did not know if that was another seller strategy or what.
- the system that should allow you to book your dinners/lunches is very interesting. After you booked things for 2 nights, nothing is available anymore. In addition, for some restaurants we would not find anything available. However, you can be sure, your concierge can do it for you! Magically make a spot available. To me, this is tipping business to another level…
- Food was mostly “ok”. Edible for sure, far from great. Plus we had a “sour” tasting tiramisu that was surely spoiled already. Also had food with hair in it. Now, except from the spoiled food, we understand that making food for that many people is always complicated. But the spoiled food was a bit hard to let it slide. It wasn’t just us who left the tiramisu almost untouched by the way.
- From the hotel website, the very own where you can make your booking, there is an area to order an airport transfer. We did that and got connected to a third party company. On the return leg, we went to the hotel concierges to get confirmation on transfer and they not _only treated but also_ said that the hotel does not have responsibility over that. We got the transfer from the HOTEL WEBSITE. To make it worse, the concierge was quite rude and not willing to connect us to the service. They rather asked us to call them. Now, my understanding was that they were there to help us getting connected to services, right? Even when they finally called the company, they handed us the phone (we are far from fluent in Spanish) so we could talk to them instead.
- Our room had a constant musty smell.
- We understand some people enjoy being served but that is not our case. Having to ask for almost anything was quite a bummer. Even getting water was a bit tough sometimes. Not to mentioned that this dependency would force us to be unnecessary long lines.
Dalia Aljuboory
My stay at the resort was absolutely excellent. The food was delicious and varied, and the service was outstanding. The staff were friendly and very helpful, and the place was clean and well-organized. The only thing I would suggest improving is speeding up the check-in process, but overall it didn’t affect the quality of the experience.
Lukas Pavlica
We spent an amazing time there. Hotel is situed in the beutifull tropical garden. Our room was perfect and daily cleaned. Only just one note - we were at bulding which has connected rooms and there are locked wooden door as only barier, everything is really heard - for somebody could be problem especially if you travel as a pair:-) we didnt care who will heard us. Food was perfect, great choice - no problem. We had no Premium, absolutelly not needed. Clean beach and so long coast, we spent a lot of time of walking along the beach more than 5 km both directinon and we loved it. Overall we had a amazing holiday.
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4.4
Google reviews (4974)
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Relax on sun-kissed white sands or plunge into crystal clear waters during a heavenly tropical escape at the Dreams Riviera Resort and Spa. Perfect for families or couples, you can do as much or as little as you like, with a magnificent array of...
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4.4
Google reviews (4974)
Jack Pajak
This was our kids first trip to Mexico to an all inclusive resort. We all had a blast, all of the staff were very kind, patient and attentive. The food was great, but I particularly enjoyed the tortilla soup. The drinks were about what one would expect, overly sweet and watered down but in the heat they did the trick. The property and rooms were immaculate, they were constantly cleaning and doing maintenance. Finally the shows and entertainment were top notch. I particularly enjoyed the prehispanic and samba dance shows. I would definitely recommend Dreams Riviera Maya for families. It's a great resort, give it a shot for your next family trip.
C. Larmore
The food here is near inedible. Even for Mexico it sets a low for us. The buffet food sits hours and there are tons of odd dishes. We had raw fish tacos served to us at the beach side place. The Italian restaurant had great steak and ok pasta, however it takes no reservations and has a 90 minute wait commonly at dinner times. Mexican restaurant chicken was shoe leather. Its just really tough to get the value out of the all inclusive here unless your drinking a lot of booze. We went offsite for food and it was 100% tastier.
Rooms were nice and the house keeping did a really constant and impressive job. Rooms were Clean and well air conditioned. The service and entertainment staff was awesome. Especially the entertainment staff. UZZY and Eric did a great job pulling people into activities and keeping the fun going at the pool area. The guests really enjoyed it and they got even hesitant people involved. The Location is really pretty off the beaten path if you are seeking party life style. It is more relaxed here. We had some nice morning beach walks. Watch out for glass tho especially southbound. The food is the only reason for the 3 star review.
Meagan D'Antone
Probably a 3.5 star place at best. If you've stayed at a 5 star resort before, this is a huge disappointment. Starting with the food; all the restaurants open at different times and if you don't go exactly when they open, it's an hour wait. They can't accommodate large families and if you have a larger family, they don't take reservations. Food quality is average for resort, nothing to comment on. Depending on what's going on at the resort, they just close restaurants, including the buffet making it very difficult to eat. Room service takes an hour and is very poor quality. In terms of the rooms, they were not cleaned daily. The beds were made once a day. Turn down service was hit or miss. We had to asked several times to restock the fridge. They kept taking our bottle water (we needed it for formula). Just not the 5 star standard. Service was okay. About half the staff seemed annoyed and that we were bothering them. We had to constantly request the things that were included with the cabanas and for the large party cabana. Club level ended up being a joke and was not the same as other resorts. The lounge was nice, but it's just a room to the side and the appetizers were only steamed veggies and salad. The only club restaurant always had a wait. We also had to continously request the items that were included with the club level. Anyone can access the club beach and we were never asked to show we were club. Overall, very much 3 star. Disappointment if you expect 5 star standard
Geeshan Subasingha
Disappointing Experience – False Promises and Poor Service
I recently booked Dreams Riviera Cancun Resort & Spa for a family vacation, expecting a high-quality experience. While some aspects were enjoyable, the overall stay was disappointing due to misleading promises, poor service, and unprofessional staff.
The Positives
The waiters, waitresses, and bar/restaurant servers were excellent—attentive, friendly, and provided the level of service you’d expect. I also had no major issues with the food, despite some negative reviews online. However, let’s be clear—this is not a 5-star resort.
The Negatives
I originally booked a premium-level room, and tried to upgrade to a club room which was unavailable upon arrival. Instead, I was offered “club privileges,” which were supposed to include:
• Exclusive check-in at the Preferred Lounge with upgraded drinks and snacks
• One-time access to the Hydrotherapy Circuit
• A designated beach area
• Upgraded in-room amenities (snacks, juices, espresso machine)
• Complimentary bottle of liquor (Rum, Tequila, or Whisky)
• Aromatherapy for turn-down service
• Exclusive a la carte breakfast at Seaside Restaurant
At a cost of $400 USD per room.
Unfortunately, what was actually provided amounted to about 25% of what was promised. When I raised concerns with the concierge, they repeatedly said they would “look into it” but never followed up.
At checkout, I asked for a credit since they failed to deliver on their promises. Instead of making it right, they simply said Keyla (the staff member who outlined the benefits) had made a mistake and that I shouldn’t have been offered those perks. If that was the case, there was absolutely no value in the upgrade. What’s worse, they made no effort to rectify the situation—no apology, no goodwill gesture, nothing.
Service Issues
• Neither the front desk staff nor the concierge knew where the club lounge was. Instead, they kept referring me back to each other.
• The front desk staff had an attitude and a smug demeanor—completely unhelpful and uninterested in resolving guest concerns.
• When I asked for the manager’s contact, they only provided his name and refused to write it down, despite having a notepad right in front of them.
Final Thoughts
This resort does not provide 5-star service. The staff at the front desk and concierge were poorly trained and unwilling to assist guests. Instead of owning their mistakes and making things right, they brushed off legitimate concerns and dismissed their own miscommunication as irrelevant.
If you’re looking for a true luxury experience, this is not the place. The service I received was more in line with a 1-star resort. I would not recommend staying here unless management significantly improves its customer service and accountability.
Denis
Terrible Food and Noisy
We’ve been to 7 different resorts in Cancun, and this was by far the most disappointing. The food was terrible across the board—even in the specialty restaurants. Most dishes lacked flavor, items listed on menus weren’t available, and the buffet had very limited variety.
The “club level” offered no real value—just a basic lounge with poor food and drinks. Beach cabanas were an extra charge, unlike other resorts where they’re included.
Weddings happened daily and took priority over everything else. We were kicked out of the hot tub early one night for a wedding, and loud music with strobe lights often went past 10 PM, making it hard to relax—especially with kids.
The resort is way overhyped in photos compared to the actual condition and experience.
The one bright spot was the staff—most were kind and gave excellent service. But between the food, noise, and lack of value, we won’t be returning or recommending this resort.
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4.6
Google reviews (87)
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Nestled beside the crystal-clear waters of the Caribbean Sea and a stretch of pristine white sands, Little Good Harbour, in Barbados, is a luxury hotel that really needs to be experienced to be believed! Leave your stresses behind and relax in true...
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4.6
Google reviews (87)
Toni Locock
I spent three nights here while renewing my E3 Visa. They gave me great rates and amazing service. The people are fantastic right from the minute I arrived. The resort is very quiet beautiful grounds the rooms are first class as is the service. The food is first class Chef Christophe serves up amazing food. I had to relocate after this for three more days to another hotel and it was like night and day difference. I would recommend this place to anyone but especially Aussies you won’t be disappointed
It is a bit far from most things so rental car is probably needed as taxis can get expensive but for relaxation you cannot beat this place
Karen Watson
We absolutely loved The Little Good Harbour - it was one of the most delightful places we have ever stayed. Our cottage was gorgeous (we loved having a kitchen and sea views / sounds from the balcony), the setting for both the pool and the restaurant was stunning, and staff were so wonderful. Javon in particular was amazingly helpful when our return flight was cancelled and we were stranded in Barbados - he sorted everything for us. And, of course, eating at The Fish Pot was fabulous. We very much hope to be back!!
Andrew Stubbs
Stayed for 2 weeks, we went half board for most of the time which was a mistake in hindsight, dinner was in the Fish Pot Restaurant, the menu is limited if you are eating there for any period over say 5 or 6 nights that being said the food is fabulous, service excellent, view amazing and the breakfast choice outstanding. I would definitely recommend a car as the complex is a little remote but for us that was a bonus not a negative.
We stayed in a one bedroom villa which was nicely maintained and had quality furniture and good outdoor space, it was serviced every morning to a really high standard. Overall an outstanding experience made extra special by the staff who were simply the best.
Jessica L
Wonderful hotel and restaurant. We originally booked this hotel because of the Fish Pot restaurant. We were so pleasantly surprised with the beautiful accommodations. The staff was also incredibly kind and helpful, Trevor and Olivia especially. The grounds are well maintained and the rooms had everything we needed.
John Mearns
We have had lunch here twice during our stay in Barbados.
We loved the food, what we loved:
The jumbo prawns which were to die for, the octopus, the catch of the day which both times was perfectly cooked and the steak which I would have felt dubious about as in my experience cows in the heat don't produce good meat. My friend is big on steak he likes his tomahawk and was very enthusiastic about it.
The sticky toffee pudding also got rave reviews.
Decor and restoration of the old building was wonderful. I particularly liked the views we had out of the middle room where looking through the square windows the white contrasted beautifully with the turquoise and blues of sea and sky.
The beach chairs umbrellas and outside service was just right.
The snorkeling is about average for the Caribbean where little care is taken of the coral. However the floating pier is a great amenity that is provided for getting past the rocks.
I really can't think of anything we didn't like except for the online booking system which could do with some improvement.
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4.4
Google reviews (390)
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The Rockley has been reimagined as an experiential, urban hotel bursting with personality that seeks to connect guests intimately with the community and to showcase and celebrate all that makes Barbados and this part of the island so special – it’s...
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4.4
Google reviews (390)
Jennifer Benson
Our first time to Barbados. The hotel we stayed in is called The Rockley and the staff there are wonderful. We honestly felt like family by the time we left.
Nothing was too much trouble.
The facilities in the hotel include a gym, lounge, and bar. There's also a restaurant but we mostly ate outside in the bar area.
The beach across the road from the hotel, who provide you with beach towels for the beds.
There is also many shops, bars and eateries within 5 minutes of the hotel so it's a perfect place to stay.
We are already looking at opportunities to come back and stay!
Gabriella Hood
The Rockley exceeded my expectations! The pictures absolutely dont do justice of the beautiful ambiance and vibe of this place. It was my first time in Barbados and everyone was so hospitable and warm. The staff always had a smile on their face and never passed you without a greeting. The area was absolutely safe and accessible to other resources. I traveled solo and The Rockley contributed in making it an amazing and unforgettable experience
Graham Burge
Loved our stay at the hotel. Quirky decor and very friendly staff. Rooms were big with a small kitchen and a spacious lounge area. Beach opposite with a lovely boardwalk that you could walk along. Taxis opposite and bus stop nearby. Plenty of places to eat at nearby, varying in cost.
Glenn Shaw
Lovely hotel with friendly staff. Great location, 100 yards to the beach, reserved sunbeds, and umbrella. Close to local eateries and bars. With Bajan's love for saying hello with a beep from their cars, it can be a little noisy during rush hours, but it's a happy toot, not angry. Large rooms with double bedrooms, kitchenettes, large showers with double basins and lounge areas. Also, a balcony. More of an apartment than a room. Great breakfast, with more than enough choice. Egg chef will cook your egg to perfection (and sing to the background music while doing so), and the peanut butter is to die for! Will definitely stay again.
Alexander Tretyakov
This is definitely not a 4 star hotel for multiple reasons.
First, breakfast is of very poor quality. For our 5 day stay we ate there once never to return again. Coffee was disgusting.
Second, to get to the ocean you need to cross a busy road and then a parking lot with a bunch of local taxi drivers and just people loitering in that area -- drinking, smoking, etc.
Third, bar personnel is rude and dismissive.
The cherry on top was a 5-9:30 karaoke in their entertainment agenda. Hotel staff said it would finish at 9, but it just kept going. The sound is cranked up all the way and a bunch of drunk people shout for more than 4 hours and you can hear every word in your room. Most of the people signing are not from the hotel, as there is no security at all to get to the bar. We have complained about it multiple times, but nothing was done. I take it the bar sales are more important than the comfort of their guests.
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4.3
Google reviews (711)
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Jet off and live the dream in the glorious Mexican sunshine at Hyatt Zilara Riviera Maya, a magnificent 5-star escape surrounded by lush mangroves and nestled next to a long stretch of pristine white sands. This luxurious all-inclusive, adults-only...
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4.3
Google reviews (711)
Tia Hartl
My husband and I recently spent a week at the Hyatt Zilara-Riviera Maya. We chose this resort because the reviews consistently said the service was good. Even knowing to expect a good time, our experience here completely surpassed our expectations.
From check-in to check-out we received phenomenal service. Every employee we came across did their best to make sure we had everything we needed or wanted, with many staff members going above and beyond.
We tried every restaurant and the food was excellent. Drinks were well-made and delivered to wherever we happened to be. Cabana rentals were a decent price and there was plenty of seating/loungers at the pool and on the beach, nothing felt crowded. It isn’t the newest facility but everything was clean and well-maintained. Activities were available all day with varied entertainment options each night.
Shoutout to a few employees who made our trip better than we could have hoped. Marcial (check-in desk), Alejandro and Miguel (pool/beach service), Magdalena (snack bar), Miguel (waiter at Tempest), and Fernan (entertainment).
Overall, we couldn’t have asked for a better experience.
Julie Sutter-Blair
Beautiful resort, fabulous hospitality. Every staff amazingly welcoming, kind, friendly and cheerful. Super clean, wonderful food and drinks, great variety and quality. Entertainment crew did an excellent job every day and night energizing guests to come and all of the activities we came to were great. The spa is wonderful, we had massages and the water therapy.
The Pools were lovely. We did not find them cold as a previous guest noted. But it was warm when we were there. Sunshine everyday! Very Highly recommend.
We were 6 women in our 50's and 60's and can't wait to come back! Thank you so much.
Laura NewLenox
Loved this resort! Food was AMAZING and everyone was super nice. My husband and I had a king beachfront private pool and it was the nicest room we've ever stayed at. The resort does a really good job with daytime and nighttime entertainment. Very clean resort with beautiful grounds. Only thing I didn't like was the main pool was freezing cold like ice water. Not heated like some other resorts.
Melody W
Would never return or recommend this hotel. Have stayed at many 5 star properties and this is nowhere near 5 star. Food at the buffet was inedible. Food at a la cart restaurants was mediocre. Drinks were horrendous. Rooms have paper thin walls you can hear everything through them which makes for an extremely unpleasant experience. The hotel looks like it is falling apart. All spaces are open to the elements so there is no relief from the heat even when you are inside. Only 1 pool and no matter where you sit it is extremely noisy. If you are looking for a relaxing vacation where you can enjoy good food and drinks avoid this place.
Olivia Nolan
I had the best time at Hyatt Zilara Riviera Maya! My husband and I came for a few days to escape winter in New York and it was lovely. It was my first time at an all inclusive so I was a little wary but this resort exceeded my expectations. The property is beautiful and well maintained. The staff is attentive and polite. Special shoutout to Karla in reception who upgraded our room and to Sofia, our butler, who was accommodating and made us feel extra special and welcome. We loved relaxing at the beach cabanas and our private pool. The food was delicious and beautifully plated. We especially enjoyed our dinners at the sushi counter and the Italian restaurant. The hotel has a more relaxed atmosphere than a party one which was exactly what we wanted.
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4.3
Google reviews (5038)
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Settled among swaying palms next to an immaculate stretch of soft sand and azure waters, the newly renovated 5-star Dreams Sapphire Resort & Spa, offers the ultimate tropical holiday experience in a breath-taking Mexican paradise. As well as an array...
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4.3
Google reviews (5038)
kelly mangan
I highly recommend staying in the Indigo section of the resort! Upon check-in, we were escorted to a separate area where champagne was waiting for us. Our room was incredible, with stunning ocean views and a bathtub. The best part of the Indigo experience was having access to the rooftop, which featured a pool, swim-up bar, and sushi bar (with other bites available, too). The pool was never crowded, making it much more relaxing than the rest of the resort. We also enjoyed a couples massage followed by a water therapy session, and it was absolutely divine. The entire staff was incredibly kind and provided prompt service throughout our stay.
Alana Haining
I recently returned from an amazing family vacation at Dreams Sapphire, and I just wanted to extend a heartfelt thank-you to the entire team for making our stay so special.
From the moment we arrived, everything about the resort impressed us—the beautiful, well-maintained grounds, the cleanliness, and above all, the warm and friendly staff who made us feel right at home. Our group of 11 was able to enjoy quality time together, whether relaxing by the pool or sharing delicious meals at the buffet. Most nights, the à la carte restaurants even managed to accommodate our large group with ease, which was such a bonus!
A special shout-out goes to the exceptional team members who went above and beyond during our stay:
Mar and Monica from the entertainment crew for keeping the energy high and the smiles going.
Felix, Gabby, and Michelle our poolside servers, for their attentive and friendly service.
Wendy, Sergio and Ivan at the buffet, who took such great care of our family each morning and afternoon.
Your genuine hospitality and upbeat attitudes truly made our vacation unforgettable.
Some members of our group were on their third visit to Dreams Sapphire, and now I completely understand why they’ve kept coming back. Thank you again for the incredible memories—we hope to return soon to reconnect with all the new friends we made!
Lindsay Gray
This was an incredible resort. My husband and I were blown away with the resort itself, the food and the staff. The food and drinks were incredible, we never went hungry or thirsty. Omar at the preferred pool was very kind and attentive. All the bartenders were incredible. They were very experienced and all very personable, it was incredible watching them work the bar so seamlessly.
The spa was incredible, highly recommend getting a treatment.
Overall our experience was amazing, I highly recommend this resort to anyone.
Sir Bobla
Came here for a wedding and mostly enjoyed everything about my stay. The available restaurants were solid but the french restaurant (bordeaux) always had a long wait time and the asian restaurant was my least favourite of the 4
For the buffet make sure you get Alberto aka Happy Feet. He made our mornings start off amazing with his great service and attitude, kept going back and requesting to sit in his area because of how great he was
The room was nice but wasn't in it much except for sleeping. The only negative was that the circulating fan in the center of the room was quite loud
Lots of activities going on all day at the pool to keep people entertained, just beware people claim spots early but I did notice staff would remove towels from spots where people were gone for over an hour
Not a complaint for the resort but when I went there was a ton of high schoolers on a grad trip being loud and obnoxious at the pool and the bar, so hopefully you dont have to deal with anything like that
Michelle Ravitch
I cannot believe that I was a bit scared to come here after seeing a couple negative TikToks and reading just a few bad reviews. This was probably the best vacation of my life and I've been all over- Costa Rica, Canada, the US, and Central America. The Dreams Resort at Sapphire is perfect for any age. You are greeted with champagne, and cold towels. They will escort you to your room in a spacious golf cart. One thing that my boyfriend and I both noticed was how genuinely hospitable the staff were, and how professional the service was. They even decorated for St. Patrick's day. The rooms were more than accommodating in terms of space and amenities. The front desk was knowledgeable of excursions, and the food was better than any buffet I've seen in America. This place reminds me of a cruise without the sea sickness, and with elevated cuisine. This place is pricey, but if you are looking for a relaxing escape, this is the ticket. Enjoy, you'll be glad you did! Thank you Dreams
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4.6
Google reviews (5991)
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Peace and tranquillity await you at the El Dorado Seaside Suites in sunny Mexico. This superb adult-only all-inclusive resort provides everything you need for an unforgettable holiday away from the hustle and bustle of reality. Enjoy hours of...
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4.6
Google reviews (5991)
Ellie Hardy
This is our first time at El Dorado and I can safely say we would LOVE to return! We stayed in the Palms side and all amenities and the sea view was perfect!
There’s always lots of delicious food options ( from buffet,room service to bookable restaurants and buzzer restaurants) Many daily and nightly activities (really enjoyed karaoke! I would make one suggestion for a watch service within your room incase you’re unable to attend in person or feel a tad tired you can watch along!)
We received great service from all departments but mainly from Luis within the activities department he was outstanding and super attentive when I broke a nail playing water polo!
If you fancy booking a massage I would 1000% recommend Tania, we booked a couples massage in the sky and it was incredible!
We couldn’t be more pleased with our stay and would recommend this to anyone considering staying! 🌅
Lesli Gould
El Dorado Seaside is a great option for a beach vacation. The resort is huge! With multiple options for room type and what ever type of setting you want. The staff go out of their way to be helpful and to make your stay pleasant. The whole place is beautiful. We stayed in the 'swim-up' building with pools right off your balcony on each floor! So fun! It's also an easy walk to the pool or to the gorgeous beach. There are multiple restaurants and cafes, and room service is included at no extra charge. There is a fantastic spa where you can get service inside the spa or have a massage on the beach. This is a great resort for couples or friend groups. Highly recommend!
Judy Ramirez
Really loved the place for the all inclusive also they include some excursions with their price .Loved their food especially hand made tortillas down stairs from main lobby everyone was nice always said hi. Downside it can get really quite it you want to relax no noice is perfect after 6 it’s a ghost town until 10 by the bar near the beach. Didn’t like the fact that if they feel you had enough to drink they will cut you off they did that to us and where rude about it, but Luis the manager came out and he did an awesome job of making me feel heard also afford us complementary dinner which was really nice of him. Definitely a beautiful place I would not mind going back to
Torey Lavish
This is our second trip back to El Dorado. The first time was with a large group of friends to the Palms side and this time was my husband and I and one other couple to the Suites side. Both times we loved it. There’s always lots of delicious food options, lots of daily and nightly activities, and great service from all departments. Benjamin with the activities department is outstanding, Fernando with front desk is a total rockstar, Alejandro kills it as a bartender. We couldn’t be more pleased and I feel confident bringing more friends here!
Amanda Voss
This was a great hotel and experience for a middle of the road price point.
It was a couples trip and we both stayed at Seaside Suites. This was our 8th time in Mexico. Both couples in mid 30's.
The Seaside Suites were the best rooms and most upgraded on the property. The beds were great, pillows were awesome, towels were amazing, room views were 10/10.
Pool attached to the room was cold. Too cold to go in but view was great.
Food at this hotel was unique compared to other places I've stayed - much less focus on the buffets on property - more focus on smaller more fresh and intimate restaurants. Room service was also delicious. This was a great part of the experience.
The overall vibe of the property is pretty calm and relaxing. Not a huge party vibe, which was good for what I was looking for. The pool cabanas and beach cabanas were included in your stay and not extra to rent. Great surprise!
The spa was great, worth going!
Again, the service was phenomenal - every worker from the landscaping workers to the bar tenders were so friendly and amazing!
I don't typically go back to the same resorts but I would consider this one again!
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4.3
Google reviews (9424)
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Fun-packed days and entertaining nights await at Grand Bavaro Princess, a magnificent 5-star haven of relaxation in a blissful seafront location in the sun-kissed Dominican Republic. This charming all-inclusive hideaway is nestled on Punta Cana’s...
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4.3
Google reviews (9424)
Dipen Patel
We went for a family trip and it was fun!! Rooms were neat & clean!! Resort was all inclusive and food quality was good!! Customer service was awesome and staff were very friendly, which made our trip so memorable. Pool was near & clean and well maintained!! There were lots of different even schedule in evening time like live singer, silent music party ( which was really unique & fun) which was fun and had a good time everyday in evening!! There were lots of activities for kids and they had a separate pool section with all amenities like play area, movie time, food and many other things!!!
Overall I would recommend this resort for family vacation!!!
Alex Gonda
We booked this experience for a special engagement, but unfortunately, it was completely ruined due to poor planning and lack of attention to detail.
First and foremost, there was absolutely no sense of privacy or romance. The setup felt cheap and low-effort, positioned right at the restaurant’s doorstep instead of a more intimate, scenic spot near the beach. To make matters worse, we had to witness multiple other proposals happening around us, which made our moment feel impersonal and rushed.
The atmosphere was severely lacking there was no music, no romantic ambiance, and upon arrival, we weren’t even greeted. Instead, the staff was busy cleaning and chatting among themselves, making us feel unwelcomed.
The service was also disappointing. They completely messed up the food order, serving steak to a vegetarian guest, which is unacceptable. Given the occasion and the price we paid, we expected much better service and attention to detail.
When we raised our concerns with the manager, we were not taken seriously, which only added to the frustration. Instead of creating a beautiful, once in a lifetime memory, this experience turned into a huge disappointment. For the premium price, we expected a high-quality, well-organized proposal setup unfortunately, this did not meet even basic expectations.
We hope management takes this feedback seriously and improves their service to ensure other couples don’t go through the same disappointment.
Ramon Slot
An Amazing Stay from Start to Finish!
From the moment we checked in until the day we left, everything at Hotel Bavaro Princess was absolutely fantastic. The rooms were spacious, clean, and well-organized — exactly what you’d expect from a luxury stay.
Every single staff member was incredibly friendly and always eager to help. We were especially well taken care of by the amazing animation team — a special shout-out to Jennifer and Felix, who always had a smile on their face and kept the energy high with fun activities.
During breakfast at Gaucho, Maria made sure we started our days off right. She was attentive and made us feel truly welcome. In the evenings at the buffet restaurant, another Maria made us feel so special — every night, she prepared our table beautifully and went the extra mile to take care of us.
Liselotte , who worked at the Cappuccino bar and in the evening bars, made sure we had the time of our lives — night after night. Her energy and kindness really stood out.
Everything was well taken care of. When we first entered our room, there were a few small issues, but after mentioning them to the reception, they were resolved right away — excellent service!
All in all, it was a fantastic stay. We’re already planning to come back next year with ten more friends because we loved it so much. Highly recommended for anyone who loves luxury, sunshine, the beach, and total relaxation. This place has it all!
See you next year, David and Ramon.
Mariya Loutenko
We had wonderful vacation in Grand Bavaro princess. Really good food, nice resort, clean , staff is really friendly. Beach is amazing. It’s nothing to complain. We are planning to come back. We book platinum I was glad for this upgrade. We have our own buffet no line ups , separate beach bar with full service and pool . Rooms close to beach. We felt safe no any problems
Julianne Hessdorfer
Love this resort! It’s our second time here and will probably come again. Beautiful beach, resort grounds are beautiful and well maintained. Wait staff are attentive and remember you from day to day! Nereida y alexandras remembered us everyday at the buffet and had “our table” ready as we sat in the same one day to day. Rooms are clean and modern, check in was easy and they moved our room to a better location. Would recommend!
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4.7
Google reviews (12442)
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Offering 5-star luxury in 7,000 acres of lush, tropical grounds, Casa de Campo Resort & Villas is the perfect choice for an unparalleled Dominican Republic holiday. As well as 3 magnificent golf courses, one of which is ranked the best golf course in...
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4.7
Google reviews (12442)
Nikki T
We had the best stay at Casa de Campo. The service was 5 star. From the beach to the restaurants, the entire experience was just what we hoped for. We felt very safe as well. We had both the inclusive restaurants as well as a few we paid outside of the package and we were hard pressed to tell the difference. Highly recommend! We look forward to a return in the future.
David Banks
Fantastic resort with golf, pools, and nightly live music. Staff are attentive and seek to accommodate whenever possible. The resort is huge so your own golf cart is provided with your room. The map provided is helpful, but GPS on your phone is essential to navigate to restaurants, shopping, and the movie theater
Robert
This resort was great. From check in to checkout. Security was great, all over the property. Our concierge Eric was great, always available to answer any questions or concerns we had. Upgraded us from a room to a 5 bedroom villa for free. Our villa was ridiculous. Our maid Anesia was great as well. Restaurant staff were polite. Everywhere we went on the gated resort was clean. The beach was clean. The marina had dozens n dozens of yachts n boats. The privately owned homes were insane.
Gavin Maxwell
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**Overall: 3.5/5**
The rating isn’t higher primarily due to the language barrier and travel experience. However, if someone spoke fluent Spanish and could fly directly into La Romana airport, I’d rate it 4/5 or even 4.5/5.
**The Good**
The resort boasts a sprawling campus with excellent restaurants and a beautifully maintained complex of villas, organized into over a dozen themed areas. For example, tennis or padel enthusiasts can stay near Las Canas or the Tennis Villa area, while beach lovers can opt for Las Minitas. The variety works well. Many of the restaurants truly stand out with fantastic food. Aesthetically, Altos de Chavón, in particular, impressed me as a remarkable architectural recreation that avoids feeling overly artificial, like Disneyland.
**The Bad:**
Our travel experience involved flying into Santo Domingo, which I’d dock half a point for. It’s an hour-and-a-half drive to the resort, and the airport itself lacks charm or convenience. Additionally, if you don’t speak Spanish, you’ll likely encounter challenges. Perhaps naively—given that most guests seem to be from the U.S.—I expected English to be more widely understood, especially by staff in guest-facing roles. Within the resort, there’s a genuine spirit of hospitality, but outside of it, interactions can feel strained at times.
**The Ugly:**
It’s impossible to ignore the stark poverty in the Dominican Republic. Waste management struggles are evident, with litter scattered throughout the island. Inside the resort, golf carts are the primary mode of transport, which adds a fun element—though most are gas-powered, noisy, and emit fumes that are particularly noticeable if you’re seated in the back. Given the sprawling layout, you might spend about an hour a day on a cart. Sharing the paths with cars—many of them service vehicles—can feel chaotic. For instance, heading to the beach with family loses its charm when you’re trailing a septic truck or dodging fast-moving landscaper vans. It disrupts the otherwise enchanting atmosphere. Also worth noting: tipping culture is very prominent here.
**Final Thoughts:**
Don’t misunderstand me—this is a special place. Practical improvements could elevate the experience: electrifying the golf cart fleet, enhancing staff training in language and hospitality skills, and streamlining the journey from airport to resort. One idea might be a daysail activity, or fast ferry option, from near Santo Domingo to the campus—a slightly longer trip, perhaps, but far more enjoyable.
David Moradi
Excellent family vacation. We spent a week here and thoroughly enjoyed it. The staff is so welcoming and friendly, for example Senor Miguel L at reception. Food is amazing too: SBG was our favorite (Octopus, cheese pasta and steaks were fantastic) but we didn’t have a bad meal. Tennis was great too: we had a lesson with Jose, which was fantastic. Looking forward to returning soon.
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4.3
Google reviews (256)
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Make your Caribbean holiday dreams come true with a stay at the fabulous all-inclusive Island Inn, on the spectacular island of Barbados. Just footsteps away from soft white sands and glistening sapphire waters, the cosy hotel boats a choice of elegant...
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4.3
Google reviews (256)
Yuri
Not a pleasant experience. Not kid friendly especially food wise, late night music right in front of your room. Some staff are trying, but service generally is poor. The best staff member is maintenance guy, who resolved our issue instantly! Room is fine, leaking faucet that drips to the floor can be tolerated. Food is average, breakfast is fine, lunch is below average, we never had dinner here as we wanted to have good food at least once a day. Very limited parking, first come first serve.
kurt grant
The hotel was good very clean, food was good. Here's the bad part THE A/C IN THE ROOM DONT WORK!!! 26.2C = 80f 🥵 the tub needed to be snaked water kept backing up smh
Linda Marsden
Just back from 10 days at the Island Inn. We loved the character and history of the hotel. Yes, it’s a little tired in places but kept very clean. Situated just a couple of minutes walk from Pebbles Beach and convenient for bus routes. Staff looked after us so well and some gave up their families to stay with us during Hurricane Beryl….we were fed and watered as normal and felt very safe. Food was very good with something for everyone; any allergies also catered for. Bedroom sizes seem to vary but we had a large twin with two queen beds and big bathroom. Bed very comfy. We loved sitting in the communal areas and getting to know other guests. Staff and guests were one happy family and we would go back there in a heart beat…..thank you to all at Island Inn for helping to make our Barbadian adventure so much fun and so enjoyable 🏝️
alison nunn
Very nice could do with a jet wash around the small pool area and a coat of paint, which may have already been done. i dont know, I've been back two weeks, definitely for over 45 years old .
Va Vick
3* Hotel with 5* service. We had a wonderful week at the hotel. Food was fabulous, a different menu every day
. Great bar with a good selection of well known brands. Entertainment on alternate nights. Well placed for exploring. Buses and taxis on your doorstep. Also able to use facilities at sister hotels The Sands and Mango Bay which was a lovely added bonus. Walking distance to Bridgetown and to the race track if you fancy a flutter. Great beaches just moments away. We purchased snorkel equipment at a pharmacy shop in Worthing which was better value than renting at the beach. The staff were all so friendly, from maintenance to reception, bar to kitchen and room cleaning. Nothing was too much trouble. We needed to hold our room for extra time as we were on standby flights and the manager was so helpful and made it much less stressful. A really wonderful small friendly hotel that I would return to in a heartbeat. Thanks to all at Island Inn.
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4.4
Google reviews (1913)
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Immerse yourself in the party spirit of Jamaica during an unforgettable Caribbean holiday in the chic surroundings of the Breathless Montego Bay Resort and Spa. This adults-only abode is an ideal tropical retreat for both couples and friends, with...
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4.4
Google reviews (1913)
R
Donatello was the first waiter we met. His smile was contagious! He provided us with the best service. He was positive and professional at all times. We enjoyed meeting him ! He made us laugh , we just enjoyed his company.
Also we enjoyed meeting Theresa. She was always happy and professional.
Donna from the spa was also someone to recognize for her encouraging words. The staff at the Breathless , Montego Bay was definitely a reason to go back !
Heather Washington
This resort is so beautiful! The staff are very attentive and friendly, they work so hard to make sure that you are having a good time and are very friendly, all of the food from room service,the buffet and the various restaurants were delicious. We had a balcony room, it is very spacious and clean. There is a huge TV, a stocked fridge with various drinks that are free, and you get a bottle of champagne to enjoy. If you are planning a vacation to Montego Bay, I highly recommend.
Bryan Straley
I am so glad I didn't pay attention to some of the negative reviews. This hotel is absolutely worth the money it is very clean, the staff is at your beck and call. The views are amazing the beach is clean and the restaurants are great with fresh food. You can not go wrong. If you ask the bartenders to make it strong, they will, which is recommended. I am out of the box thinker, and there were multiple times where I needed the staff to accommodate some requests like moving furniture setting up special areas they accommodated every time with a smile on their face. You will not regret it. Don't pay attention to the negative reviews you have seen. Those are probably people that have either been paid to talk negatively or have taste that far exceed anything a country could provide. I have been out of the country multiple times at different resorts, and all five stars rated. This one definitely stacks up.
Cole Cancilla
I had an extraordinary time at this resort. The staff here deserve wages, especially the entertainment team. The individuals that stood out to me were Reika,Tequila and Sky! These women had so much energy and commitment to guest service. I hope to attend next year.
Kristen Donnelly
Our butler is wonderful. Jaeveon has a great personality. On to the resort… some signs of wear and tear but overall good condition. They need to do a better job with restaurant options. We have been waiting at 1.5 hours to be seated at the Italian restaurant… that’s absurd….at an all inclusive it should not be this difficult to dine. We have never had this issue at other restaurants at other resorts. This really pulled the vibe down… edited to say we checked in at 6pm we got seat at 8pm…. It is 8:43 and we still don’t have entrees
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Explore the beauty of Montpelier Nevis, a secluded Caribbean sanctuary among the hills of Nevis. This boutique escape offers the utmost luxury amongst unspoiled natural richness, with acres of tropical green gardens providing a tranquil paradise. The...
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4.4
Google reviews (1099)
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A Caribbean holiday beyond all expectations awaits in the Dominican Republic at the wondrous Dreams Flora Resort & Spa. Here you can do as little or as much as you like, with endless activities, leisure features and entertainment options for all the...
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4.4
Google reviews (1099)
Kayla Howard
Had a great time at this place! Don't listen to the reviews talking about theft. Be smart, use your safe, and tip your room cleaners and you will have no problems. The rooms are small compared to other Dreams properties and not as elegant. The servers and staff were all AMAZING! Irwin was our butler and let me tell you he was on his A game! The food here was so good!!! Will definitely be back to this resort in the future!!!
Ken
I went here for a vacation, and the beach was absolutely beautiful. The food was good, especially at Portofino. However, I didn’t like that they would reheat food the next day, which made it hard to chew. The customer service was great, but at times, they overstepped—constantly promoting whatever they were selling and even asking for a WhatsApp contact, despite knowing that person was in a relationship.
One of the most concerning things I saw was a clearly drunk woman walking to the waterslide with her 5-year-old daughter. She could barely walk, and her daughter was helping her stay upright as she nearly fell multiple times. We followed them just in case something bad happened to the little girl or even to her mother. When we got to the water park, the workers did nothing and just pretended like everything was fine. She kept going down the slide, and every time she hit the water, it looked like she was about to drown—but luckily, she didn’t. I even told the lifeguard, but all he said was, “A few more minutes, and we’ll close the waterslide.” It was just very disappointing.
Would I come back? Yes, but only if they improve their customer service and take safety concerns more seriously.
stvfcy
Picture this: a dreamy escape to an extraordinary resort where every moment feels like magic. The resort is a true gem, boasting stunningly beautiful surroundings, exceptional dining experiences, and nightly entertainment that goes beyond expectations—it's like stepping into an enchanting storybook vacation.
Room 1340 was a sanctuary of comfort and style, with its modern design, impeccable cleanliness, and a breathtaking view. Nestled perfectly between the serene beach and the lively hub of the main restaurants and lobby, the location couldn't have been more ideal.
The beach itself offers a touch of adventure—while the main area might have a sprinkle of seaweed, just a short stroll to either side reveals crystal-clear waters that glisten under the sun. No early morning rush here either—loungers by the pool and the beach are always inviting, making relaxation effortlessly carefree.
The true highlight? The Mix Bar, where bartender Alexander crafts not only drinks but unforgettable memories. Be sure to try his signature creation—it’s a masterpiece in a glass! This resort is a treasure I would recommend wholeheartedly to friends seeking a slice of paradise. It’s a place where everyday worries melt away, replaced by pure bliss.
Julie Muniz
We had a wonderful stay in February 2025. The food, beach, drinks, entertainment, pool, room was all top rate. We were welcomed by Dioscar at reception and were warmly greeted. The rest of the week was nonstop fun and amazing personalized service from Nestor, Alan, and Marcelo, DJ Engel kept us dancing by the pool and at the bar. A wonderful week and highly recommend!
Roy Mammen
I recently booked the Junior Family Suite (two joined room), and overall, it was a pleasant experience. To start with, the service was absolutely outstanding. The staff were incredibly friendly, welcoming, and always went above and beyond to make sure our needs were met. It’s hands down the best service I’ve ever received.
The property itself is well-maintained and not overly crowded, which made it easy to find pool and beach chairs without any hassle. The beach is clean, well-kept, and easily accessible for families, making it perfect for kids. Additionally, most of the restaurants on site offered great dining experiences, with the Himitsu Hibachi restaurant being a particular highlight of our stay. In addition this is one of the true “all inclusive” places as advertised, no hidden fees like some other popular vacation resorts.
However, there were a few things that could have been better. The Junior Family Suite was smaller than expected and lacked some basic amenities like a microwave, washer, and dryer (they do offer laundry services though). The room didn’t offer any significant view, and despite being advertised as a beachfront property, it took about two minutes to walk to the beach. The property layout doesn’t provide ocean views unless you book one of the oceanfront rooms.
One downside was the live music played near our room (Patio 13) until 11 PM, which was a bit loud and made it hard to sleep. That said, after raising my concern, the staff was quick to accommodate and moved us to a quieter area, which I greatly appreciated.
Overall, the experience was positive, with excellent service and a relaxing atmosphere. The minor issues with the room and noise didn’t overshadow the enjoyable parts of our stay.
I also want to take a moment to appreciate the people of the Dominican Republic. They are incredibly kind and welcoming. This is definitely a place I would love to visit again.
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3.6
Google reviews (1050)
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£1269
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The softest of sand, the clearest of water and a Caribbean sunset you’ll never tire of. All can be found at the Starfish Tobago (formerly Turtle Beach by Rex Resorts). Cool off from the tropical heat in the pool complete with its own bar, or gain...
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3.6
Google reviews (1050)
Alison John-Williams
This is definitely NOT a luxury hotel. You get ONE key per room regardless of how many people are in the room. (Yes, I said key).The room fridge is only stocked on arrival day with water. All other days, we had to purchase bottled water or drink regular tap water. The crew that cleans the room is not responsible for replacing towels. When we couldn't wait for that crew, due to previous plans, we were ensured that it would be taken care of. Upon our return, we found a plastic bag with towels hanging on our door handle. There's really no entertainment besides someone playing music through their phone. (The music was good though). There is a pool table with uneven legs, so the balls do their own thing when played😆. They're always short of towels at the beach/ pool area. Most of the staff is friendly. A special shout out to the guy at the omelet station..best attitude ever!!
Aliyah Baksh-Aziz
Glaringly obvious that foreigners are more of a priority than locals when everyone staying all inclusive is spending the same money. Rooms are decent, bathtub slippery, non-slip mats need to be added. Wait time to be seated for breakfast & dinner too long. Wait time for all drinks ridiculously long especially as your order would be forgotten & you have to keep asking. Most came when we were almost finished eating. I think they are in serious need of additional staff in order for things to be more efficient. The food was really tasty most of the time, now & then there'd be dishes that lacked flavor, we didn't enjoy any of the desserts, all the cakes tasted like box mix unfortunately. There was a handful of excellent servers & kitchen staff but some servers were rude & impolite. Lunch at D'Bay Grill was excellent, as well as the service. The pool & jacuzzi are lovely. Overall rating 3/5 (being generous here). I would not recommend but to each his own
Vicky Gangapersad
Rooms needed to be upgraded but the prices are reasonable for all inclusive meals. Meals were good. My last year visit meals were a bit better and served on time. This year there was limited staff at times. The pool was clean this year. I would return to this resort as they are a work in progress with respect to renovation. I hope that they are able to cover the expenses of the upgrade in time to attract more tourists.
I absolutely love the deck where we ate.
Suspicious Gay
Let’s cash walk out the door
I was quite surprised when this hotel let us, a group of six, walk out the door
We were staying elsewhere on the island, but came here for lunch.
First, we were told we must pay an entry fee of USD$22 per person, and then pay on top about USD$50 each for lunch.
Looking around their virtually abandoned pool and beach, I was surprised they were prepared to send us - money - away empty handed
Perhaps a new policy to say yes to outsiders coming in for lunch could do the trick
Emma Jayne
Last morning here at starfish hotel, and honestoy very mixed feelings, the majority of the staff are lovely and wonderful, but the manager and assistant manager are 2 of the worst people I've ever met. Friday the 14th March our hotel room was robbed we lost the equivalent of £350, there was no sign of forced entry so the only way someone could have got in was a key. We discovered the missing money Saturday right before a trip we had planned with the wonderful Derek Sandy who helped turn our holiday around. We reported the money as missing and straight away the assistant manager made us feel like we were lying and tried fobbing us off with excuses. By Sunday we still hadn't seen the police, so asked to speak to the general manager a meeting was arranged for Monday, both denied everything didn't offer a single apology, didn't even ask if we were doing OK (we obviously weren't) we finally spoke to the police Monday who concluded the room could have only been entered by a member of staff. Still no apology or any gesture of goodwill from management. The same night our room had money stolen from it the room next door also did (both balcony rooms) when we asked the managers about that. They told us that money and phone had been found upon leaving having the hotel. So no doubt that's what they will tell people after we've left.
On the plus side of the holiday Derek Sandy, Woody and Barry all took us out for some fantastic trips, Derek took us on an island tour and showed us some fantastic sites. Woody we did a boat trip with snorkeling and dolphin spotting, we saw a group of dolphins who were playing under the boat for about an hour it was truly amazing, and Barry arranged a birthday bash for my husband, he got a balloon, birthday cake and a bottle of red wine, we did an mini island tour, then onto pigeon point where we got on a glass bottom boat and was piled with rum, did buccoo reef and the nylon pool as well as spending the whole afternoon chilling on no mans land where the food was fantastic and the drinks never stopped! I would also recommend catamaran picante who we had a wonderful time at cotton bay with.
So, in summary, everything we did away from the hotel was fantastic. We will return to tobago but not to Starfish
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4.4
Google reviews (5143)
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Laid-back days and glorious Caribbean sunshine await those escaping to the enchanting tropical sanctuary of the Dreams Royal Beach Punta Cana, in the Dominican Republic resort of Bavaro. Whether you’re seeking a family holiday of a lifetime, a relaxing...
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4.4
Google reviews (5143)
Denise Span
We went during Spring break in March. This is a family resort so there wasn’t too much college kids. We requested a quiet room and we got it. Food was great, staff was amazing and we had a great time! The resort is super clean, didn’t see any dirty dishes/room service dishes left anywhere. At dinner they never let our water cups get below half full. As soon as you were done with your plate they took it. Very attentive. My whole family is gluten free and it was super easy for us to find things to eat. The gluten free pasta was amazing at the Italian restaurant, but the gluten free pizza was terrible. Would not get that again, taste like it was heated up from microwave. They had gluten free bread, rolls, muffins, buns, so we were able to have a good variety. This resort is shared by Secrets adults only resort and it was nice at night to leave our teen daughter in the room and have a little date with my husband at the coffee shop and do a little gambling at the casino within 1/4 mile from our room. The hotel has a large gate at the front and the resorts were towards the back away from the street. We always felt super safe. Would definitely recommend to a friend!
R Waters
In late March 2025, I went to celebrate the 50th wedding anniversary of my pastor and her husband... And it was a wonderful thing to celebrate! From the momentI arrived at the resort, the attention to service, was just top tier!
Being greeted the moment I stepped out of my private transfer, to a seamless check-in process with a complimentary chilled hand towel for my face and hands, along with a glass of bubbly was certainly an excellent start!
The room was clean, climate-controlled, and spacious, with a bottle of bubbly on hand, as well as a stocked mini fridge filled with sodas, water, juices, and beer! My second floor balcony had a hot tub that I really wanted to use, and never had the time for.
My concierges were Emmanuel and Mayker (VIP and Personal, respectively) who always made sure I knew the days events and took care of any little needs that I had...especially keeping me stocked with bottled water and informing me about karaoke! Kudos to them! Even my housekeeper, Yasmin was so helpful with keeping my room tidy, stocked with towels and of course snacks!
With a selection of restaurants, along with room service and a 24-hour cafe, there was no way you're going to go hungry. I really loved the mixed grill at Seaside Grill and the breakfast buffet at the World Cafe. Service with a smile and accommodating manner just felt a bit unreal, yet I was grateful for it.
Dreams Royal Beach is situated on prime real estate with soft sand and turquoise blue waters. As the beach is public, there will be vendors offering all types of hair braiding, photo ops, and jewelry. If you want to buy, buy... if you don't just say "no thank you."
Somehow, someway, I'll definitely be back❗💖
Jim Jensen
Very nice resort. The grounds were beautiful, our rooms were very close to the beach and steps away from the pools and restaurants.
I’ve included a few random pictures.
It’s a 5-10 minute walk to the newer part of the preferred resort. Very nice boardwalk with lots of birds. Great, fast service on that side of the resort.
Concierge service was excellent. Junior helped us with all of our needs and ensured we had everything we wanted.
A few things to note.
1. Our booking was for a king and pull out. We had the king and no pullout. They made it right on day two by bringing us a cot.
2. The preferred club seaside grill was hit or miss with service which was disappointing as the food was delicious. A few times it was very slow and incomplete orders.
3. The kids club. We had a 9 and 10 year old and they both felt it was catered to much younger children.
4. Front desk will trade large bills for smaller bills for tipping.
5. The banana boat ride was short but kids loved it.
6. The inflatable obstacle course just down the beach looks great but it was under inflated and tough. There were gaps between the sections that were dangerous. You’ve gotta be on the ball and watch your kids. I had one get stuck in the water between the sections.
7. Closest golf course Cocotal is a $10 cab ride. Pickup coordinated by concierge. $100 USD is the dreams resort rate. Definitely not spectacular but very close and still offered a fun day out golfing. If you take your golf very seriously, look elsewhere.
8. The night shows were cool, especially the beach party.
Tim Küssing
It's a great resort. I love the greenery at this Dreams resort and the long pool weaving through the resort. The Entertainment team was awesome and I joint many activities.
I was in Mexico Cancun a few times and the beach here is way larger with white fine sand and no mangroves in the water compared to Cancun area.
The food was good, no complaints, but I do think the food at a Mexican Dreams Resort was a bit better . Overall the family really enjoyed the stay!!
If you are an adult you can use the Secrets resort adjacent to the Dreams, so in a way 2 for 1 resort :-).
Waldo Herrera-Novey
Dreams Royal Beach is the best vacation location ever! Super clean, delicious food, and very friendly staff! Billy Sano (concierge) is the best! He consistently checked on our large group and made sure that all the details and requests were taken care of for us! There is good entertainment every night, plenty of mocktails for the kids, and no fighting for beach chairs or pool chairs. Nice store on site. The restaurants were beautiful & the food was delicious! 24-hour room service! All of the water used for consumption & ice was bottled! Daily refills in our room refrigerated, and a complimentary bottle of rum daily. Dinner at the wine cellar for Mom was perfect, and members received a 25% discount. Every room has a balcony and a jacuzzi!
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4.5
Google reviews (5174)
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Tropical bliss awaits beside the Caribbean Sea during a magnificent Mexico holiday at the Dreams Playa Mujeres Golf and Spa Resort. Sitting next to a glorious stretch of private beach, the complex offers a choice of stylish rooms and suites, an array...
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4.5
Google reviews (5174)
Sarah Neichter
A very nice resort on a good stretch of beach but I would NOT recommend booking a stay here as of spring 2025 solely based on the food service. Dinner Reservations are not accepted and only 3 restaurants plus the buffet are open each evening- this resulted in 1-2 hour waits to be seated for dinner. Once seated a meal still took 1.5-2 hours with extremely slow service. They have to be very understaffed and majority of the staff seems unhappy. Food is just decent once you get it.
Things we enjoyed:
-the pools
-kids loved swim up bars for frozen drinks
-That’s a Wrap for lunch most days
-the resort never felt overly crowded (which is why it’s surprising dinner waits were so crazy)
-the beach was good - took the sailboat out a couple times and saw sea turtles
-entertainment (kids loved the daily games and the evening shows)
- our poolside waiter, Fernando, was great everyday
- our best dinner was at Fusion with our waiter German
-Jonathan at the restaurants was helpful in figuring out a solution for our wait times
-Secrets spa (bring a bathing suit for the hydra-pools)
Hopefully they can figure out dining because it is a beautiful place.
laurell millirons
Food we tasted when wedding planning was fantastic. A far lower quality fired was served at the reception.
The bride was accosted by a concierge named Ana, who aggressively threatened to throw us out multiple times in one conversation upon our arrival. She /they ignored multiple emails in the year leading up to the wedding when we tried to converse about the rides service dog. We were told if this dog went near the pool, beach or in a restaurant we would be kicked out. We had done our research that says service dogs wet o be given access in Mexico. I had to contact the national headquarters to get them to intervene. They never offered concessions for the horrendous behavior, but they did allow us the expected access. High turn over in wedding staff may have been a part of the issue, though Paloma was wonderful to work with. A very mediocre experience over all for a supposedly high end resort.
Jeff Hessler
Loved everything about this resort except the food. The rooms are very large and nice, and I got the basic garden view room. The staff were all very nice and always willing to help. Pool service was great. The pools are amazing. Food is lacking. The buffet is only good for breakfast. Went to the dinner buffet twice and it was hard to find anything good. Ate lots of chips and guac and french fries. I did get a reservation at the Habachi one night and that was the best meal of the week.
Stitches11
Our stay at Dreams was overall ok, but would I visit again? NO. Rooms and elevators smelled of mold/mildew the entire time. Bathroom sinks drained really slow every single time they were used. One of the staff at the salads & wrap lunch restaurant proceeded to touch meat with her bare hands while making a wrap. The lazy river and kids pool area were lack luster. The water slides were kind of dangerous, my husband and daughter were thrown around and received a lot of scrapes and bruises. There's not much to do for kids of teen and preteen ages, they were too old for some of the kids club activities and some of the kids club rules were a little ridiculous so it made it difficult for them to partake in that feature. Loud weddings at night made it hard to sleep. Room service food was not that great, took over an hour to get food and the food was really soggy by the time it got to us. Most of the restaurants and buffet was not that great in my opinion. If you have a party larger than 3, you are going to have a hard time having dinner. It was really stupid to have to stop what we were doing around 3:00pm EVERY single day to go near the lobby to stand in a long line with other hotel patrons to make a reservation for dinner....and the food for dinner was not that great. I wish the lunch cafe, Tides, was open for dinner, they closed around dinner time, me and my kids liked their food. The kids menu options at all of the restaurants weren't that great, my kids would have preferred Tides' food for dinner, but again they weren't open for dinner. The only restaurants that were good were Maris for breakfast, the ice cream shop, and the lunch Cafe Tides near the pool, the servers/workers at all 3 of those restaurants were amazing and very friendly. Having to use the mobile app to look up food menus in general was kind of annoying there are no physical menus.
The souvenir shops were outlandishly priced. $45 for basic sunblock?!! Do not shop there unless you desperately need something. No access to be able to do laundry, except paying with room service per clothing item that was expensively priced, made it very difficult with having dirty clothes, tried to wash clothes in our hotel room sink but with the humidity the items wouldn't dry that well. We asked for pillows from room service 2 nights in a row and didn't get them, on day 3 my husband only managed to get extra pillows when he ran into one of the housekeepers in the hallway and asked her for some. The beach was ok, pretty dirty in some areas from seaweed and patrons dumping their used glasses and trash which is not what you want to see on vacation. Had to get up early to reserve a cabana on the beach or by the pool and place your things there, just to hope that no one would steal your spot. It was my vacation, I hated having to wake up early just to reserve somewhere to sit down! The hottubs were not hot but luke warm, some of the pools were merky/cloudy and heavily chlorinated which made us not want to swim in them. Not a whole lot to do activities wise, the staff played some games in the pool with guests during the day but overall not a whole lot to do at night and about 3 days in we were all kind of bored, can only do so much on the property. You can visit the sister property next door but it is for adults only. We walked around at that property and were hounded by staff trying to sell us spa packages and time share like packages, it was annoying so we left and didn't go back. Overall we enjoyed some of the food, quiet parts of the property, sun, sunsets, and sand, but what they charge is ridiculous for outdated rooms and overall mediocre entertainment, food, and drinks.
Varun Kerof
While rooms and location is good. Two major flaws: (1) The food scene is mediocre. Very limited restaurants open for breakfast and lunch outside the buffet. Then the buffet has extremely mediocre options when it comes to food. For dinner they don’t allow reservation and say you have to walk up - but then get slammed with 2 hour waits and end back up in the mediocre buffet. All the bars are inadequately staffed so you wait a long time for drinks etc. when seated at dinner - th waiters take 10-15 mins to show up (see photo of most of family departed Trea Colores as we waited 15 mins before being served water). Also they advertise you can go to Secrets to eat, but guess what - your kids are not allowed. Plan on your kids getting super frustrated as you wait. (2) The advertising seems to suggest that there are all the amenities- but things like the lazy river are off access unless you’re a preferred member. So are many sections of the property.
All and all - definitely not worth the price IMO.
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4.4
Google reviews (5142)
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Sunshine activities, luxury spa treatments and a melange of dining options await lucky guests at the fabulous Dreams Onyx Punta Cana. This beautiful resort is located on the beachfront and features the exceptional Unlimited-Luxury® concept, allowing...
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4.4
Google reviews (5142)
GDBASKET26 [GD]
This resort was great all around. The beach at this resort is just amazing and goes forever, great for walks. There is also a coral reef that you can snorkel at right from the beach. Great mix of beach and pools and slides. Gives plenty of options for everyone. The service was great everyday. We were taken care of all day by Freddie and Randy down by the beach. They were always smiling and making our days at the beach great with their service. Overall this is a great resort and we would go back!
Alia Asanova
We like the place, but we have a few suggestions; the towel places are far, and you gotta walk a long distance to get them. And ppl who work on the beach don't come over and ask if you need anything (. I'm just comparing the services with Mexico. Sorry, I gotta be honest. I expected more friendly ppl. Housekeeping services were amazing, rooms were clean and spotless. We had a preferred package and were able to enjoy our stay more on a luxury level. We had a butler who was in touch with us all the time he booked restaurants for us, suggested activities and more... it was very interesting and nice.
Carla Ouellette
While we really enjoyed our stay in February 2025 I do have a few suggestions.
1) For a kid friendly resort lunch options are limited for kids. The buffet is great but snack huts with chips, granola bars, etc would go a long way! Also would love to see chicken tenders and French fries added to the room service menu and maybe even a macaroni dish.
2) While I understand the need to spray for mosquitos, we were literally fogged on our way to dinner the first night. We do not like to subject ourselves to inhaling pesticides so maybe best to do this at night when most are asleep or early morning.
3) The lounge chairs and cabanas are showing their age and in my opinion are in need of replacement.
4) Map was very unhelpful as nothing is marked clearly and resort is huge. A golf cart tour upon arrival would have been great!
5) Lastly.for a family resort I suggest implementing smoking areas. My kids were bothered by the smoking that was allowed everywhere (pools, shows, etc).
Overall staff is friendly, food is good and housekeeping was amazing. We loved the nightly shows and our kids were always entertained by the daily activities!
Daniel Walker
Not a great place. Maybe I've been to much better so I expected better. Pool towels are hard to come by. Room design for 2 parents and 2 kids (11/12) was very inconvenient. Balcony had 2 uncomfortable chairs. Tub on balcony, would take over an hour to fill, no joke. Breakfast/lunch buffet was not good. Cold plates, raw burgers, long lines, only half stocked at opening, then slow to restock. You can't see the pool from your chair (@ family pool). Place in general looks in poor shape.
Priyasha Dhingra
10/10, amazing!! The people here are the nicest, such awesome service especially Edwin he is so helpful and joyful, phenomenal rooms, great location especially the beach!! This resort is impeccable. All the restaurants have such good food and the music is joy to my ears. The events that happen at night are so impressive and mind-blowing. This place has grown on me here and I would definitely visit again. I recommend this place.
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3.9
Google reviews (701)
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Swap the hustle and bustle of everyday life for the laid-back Caribbean vibes and stunning tropical scenery on offer at the sensational all-inclusive Barbados Beach Club. Here you will enjoy pure bliss relaxing by the pool or stretched out on the sun...
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3.9
Google reviews (701)
Ben Alderton
Just arrived back to the UK after spending 10 days. I can honestly say we had a fantastic experience. The views and location to the beach are some of the best you'll ever see. The service from all the staff was as good as anywhere else I have been, if not better. The food was delicious with many options to choose from and rotated regularly. The roasts meats were particularly my favourite.
We were made to feel welcome. The other guests / family's of all ages at the hotel were all very friendly and a real holiday atmosphere was pressent the whole time making it even more enjoyable.
A lovely little gift shop too, selling trinkets and basic essentials.
I would highly recommend the Beach Club. Well done to all the staff there, you should all be proud of yourselves, thank you.
10/10 - 5 stars from all of us.
(7 Adults, 8 Kids)
Ben
Tracy Sankar
Lots of mixed reviews on this hotel, based on my experience some of the staff were very rude. While waiting for breakfast, one of them muttered, ‘how nasty these people are,’ referring to guests at the coffee/tea station because a teabag wrapper was left on the table. My family and other guests were waiting nearby, which made this even more unprofessional. The food is horrible, horrible can’t express how bad the food was. My husband sat down for breakfast and almost fell off the chair because it was broken. The food utensils, cups and plates are very, very old. Now there are some of the staff that were so kind and helpful and would at least smile and answer nicely. I must mention the person in charge of the activities, Desiree, she is amazing and very friendly made our fishing experience exceptional. I would however not recommend this hotel and would definitely not be back. You can tell based on the amount of bad reviews that this hotel doesn’t care to improve or about their standards. It’s definitely not worth the all inclusive package.
Christine Becker (Chris)
I think I would give this place an overall rating of C. The building is rather dated and in need of a facelift. But I can say that the rooms were clean and the air conditioning did work well . Although it was advertised to have three restaurants, there were only two of them, and one was only open 2 days a week. So really, it was the buffet or nothing. The food had a pretty good selection and was passable. The resort did offer activities daily, and the views were nice. However, the staff was Hit or Miss: several of them seemed really disgruntled, but most were rather nice and courteous. The drinks in the all-inclusive package were tasty but not very potent. If you are looking for a resort that has a great Beach to enjoy, one this south of the island is probably not the best selection, because the waves are very rough and not really amenable to swimmers.
Jo Gordon
After reading some negative reviews I was nervous about staying here but went with an open mind. On arrival it was a bit tired but the reception staff were lovely, a slight delay getting into room but not a problem as we sat by the pool and went to the beach and had drinks and food. The room was very clean and spacious and lots of storage. The location is perfect with its own beach. The food was amazing and being a small hotel felt very homely. The staff worked hard and responded well to being treated with kindness and respect. Would definitely stay here again
MIGUEL BORGE
I recently stayed at Barbados Beach Club for two nights, and unfortunately, it was one of the worst hospitality experiences I’ve had during my travels.
Two specific incidents stood out. First, the way a dress code-related issue was communicated was deeply unprofessional and left us feeling embarrassed and uncomfortable. Sleeves shirt shouldn't be a reason why guests get mistreated. This could have been handled with far more sensitivity.
Second, the restaurant manager was extremely rude telling us out wrist band was required to enter, raising his voice and treating us with an unacceptable lack of respect. Unnecessary, with additional attitude and challenging behaviour.
On another occasion, I had to wait at the beach for a towel for 20 minutes because the person in charge went for lunch. It was all done as if they were doing us a favour.
Additionally, the overall service was highly inefficient. The reception desk had long queues, and the staff seemed helpless and unable to address my concerns effectively. To add to the disappointment, the food quality was below expectations, which further tarnished the experience.
Overall, the atmosphere was unwelcoming, and the staff were unfriendly. I cannot recommend this place to anyone seeking a respectful and enjoyable stay. It was a very unpleasant experience that I would rather avoid in the future.
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4.5
Google reviews (7090)
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The Vine Cancun is the original Secrets resort in Cancun, and offers a stunning example of their adults-only holiday destinations. Resting on a picture-perfect sugary soft beach, the resort boasts one of the best spots in Cancun and features numerous...
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4.5
Google reviews (7090)
M W
Biggest regret of the trip. Room was nearly $1000/night — totally not worth it.
Food was terrible. We tried Nebbiolo (Italian restaurant) — mussels were tiny and smelled bad, clams had no meat, fish was fishy. Couldn’t finish anything.
Room service was no better — shrimp tacos were over-fried, soup was too salty, and the sausage on the pizza didn’t taste fresh.
We ended up ordering McDonald’s and Japanese ramen (not instant noodles) at midnight just to eat something decent.
From the moment we entered, it felt off — the lobby starts with a staircase, and even just walking around inside or outside, everything felt old and worn down.
Room had a broken faucet, peeling furniture, and no hot water.
Beach was narrow, full of seaweed, and poorly maintained. Plastic lounge chairs were uncomfortable.
I tried to check out early, and one staff member actually gave me a hard time — even said she didn’t care what kind of review I write.
Well, here’s the review. From her tone alone, I could feel how little they value guests — and I had booked one of their top suites.
We left the next day and moved to another hotel called EDITION which is much much better. Would absolutely not recommend — especially if you care about food, comfort, or basic respect.
Joe Stone
Exceptional Service, Bruce my concierge went above and beyond for my special baby moon and I’m thankful for the great service we had at Secrets. Not as big as some of the other resorts, very laid back and relaxing. Would highly recommend for anyone not looking for a 24/7 party scene. Additionally, the treatment here is close to Diamond. They remember you, and it certainly shows. Lots of local shops nearby. Would also recommend you check out the massage place right outside the resort - take an immediate right and it’s across the street on your left. Pricing was half the price of the resorts and had an incredible couples massage that included a pre-natal (something the resort didn’t offer unfortunately otherwise I would of used the spa on-site)
Great job also to the front desk staff along with the VIP individual Marco who assisted with extending me an additional night at a phenomenal price. Thank you all for your exceptional service, keep up the great work!
Ki H
Such an amazing experience. The staff are all so nice, there to help with anything you might need. This was my first time out of the country and at a resort. Would definitely recommend! Only downside my partner had was that there were only 1 or 2 restaurants open for breakfast and lunch. The market cafe was my personal favorite for breakfast they had many options. You can however order snacks and small lunch items by the pool. We didn’t get the chance to try all of the restaurants but heard many good things from other guests.
Matt Borst
Our stay at Secrets The Vine Cancun was absolutely fantastic! From the moment we arrived, we felt welcomed and cared for by the incredible staff. A special shout-out to Allen and Miguel from the entertainment team – they were so much fun and did a phenomenal job keeping us engaged in the activities. Whether it was poolside games or evening events, they made every experience lively and memorable.
The service throughout the resort was excellent. Everyone we encountered, from the wait staff to the housekeeping team, was friendly, attentive, and helpful, always making sure we had everything we needed. The resort itself was very clean, and it was clear that cleanliness is a top priority here.
The food was also a highlight, with plenty of delicious options to choose from. Our favorite spot was the Sea Salt Grill.
In the evenings, there was always something fun going on, with a great variety of entertainment to keep things interesting. We loved the mix of live music, shows, and themed events, which really added to the overall experience.
Overall, Secrets The Vine Cancun was a perfect blend of relaxation, fun, and luxury.
San L.
Review: 4/5
We have stayed at this hotel before and have always had a wonderful experience. As usual, the food and service were excellent, and the staff was attentive and professional. However, during this stay, we did encounter a couple of issues that were disappointing.
First, the ceiling in the toilet area of our room developed a leak. Thankfully, the butler quickly arranged for us to be moved to a new room. Unfortunately, the mattress in the new room was extremely uncomfortable, but once again, the butler took care of the issue by having it replaced. While we appreciated the prompt attention to these problems, dealing with them over the first two days of our stay was not ideal.
Additionally, we were celebrating our birthdays during this trip. Aside from a banner on the door, there were no extra touches to acknowledge the occasion—not even a small upgrade after the inconveniences we experienced. Given the hotel’s reputation for exceptional service, this left us a bit disappointed.
Overall, we still enjoyed our stay, but we expected a bit more in terms of attention to detail, especially considering our past experiences here. We’ll likely return, but we hope for a smoother experience next time.
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4.5
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Defining luxury in the Caribbean, The Crane Resort is an elegantly sophisticated 5-star destination on the powdery white sands of Barbados. Set amongst breath-taking natural beauty, it’s no wonder ‘Lifestyles of the Rich and Famous’ called this area...
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4.5
Google reviews (2754)
Simone
What a place to have lunch!! My sister, aunty and I came to the crane for lunch on a Sunday afternoon. The weather was perfect (a little rain) the service when we arrived was amazing. We were shown to a table with in moments of us arriving. Our servers were very accommodating. Anything we needed it was provided.
The views from our table were just beautiful.
The food was very nice and enjoyable. The drinks too. The whole resort was clean and a really nice vibe.
We went for a walk after lunch and again, just a lovely space.
We will definitely will be back.
Tiffany-shaine Brathwaite
A lovely time was had. The resort is beautiful a class on its own. Chsxking in and out was a breeze. I really enjoyed my time here. Breakfast was included but we cooked for ourselves as the kitchenette was very spacious ♥♥♥
Anika Howard
Had a great week at The Crane Resort. We had a lovely 2 bedroom suite with a gorgeous view of the ocean. The resort was nice...we enjoyed time at the pool and at the beach. We also worked with the concierge to book some off resort activities.
Joseph Awhinawhi
We had such an awesome time lodged at the crane, we were welcomed with a cold glass of punch. Very comfortable room with great view, our room was cleaned everyday.
Staff: very friendly and always had a great smile
Restaurant: we only ate once at this hotel in our 7 day stay as we wanted to explore other options on the island. We had our anniversary dinner at Zen in one of the Thai boots. Zen had a great view of the ocean.
The only downside to this resort is that it’s atleast 20 minutes from where most of the action happens in Barbados. I would recommend getting a car if you plan to stay at this resort and explore the country.
Beach: lovely beach view, my wife would go watch the sunrise most mornings and she loved it. The only issue is with the seaweeds. They were always there. The crane management could benefit from netting out the seaweed before it gets to the shore.
Overall it was a great experience staying here
Mike S.
The beach is beautiful to look at. Swimming is rough, waves and undertow make it difficult to enjoy. Seaweed everywhere in the water. The west side of the island has calm waters. The food at the hotel was not good. Overpriced restaurants for mediocre food. Lots of pools but zero hot tubs for some strange reason. The room had a private pool which was great.
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4.5
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Live like royalty at the exquisite Moon Palace Cancun on Mexico’s sparkling Caribbean coastline. Featuring an impressive selection of elegant guestrooms, each with a private whirlpool tub for two; this all-inclusive resort offers the ultimate luxury...
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4.5
Google reviews (15846)
Lisa Mcguire
Moon Palace never ceases to amaze me. It's one of my favorite places. The beach isn't carribean blue but they do all they can to mitigate seaweed on the beach and make it enjoyable. There are a few outstanding people I met and I would love to say thank you to : Louis waiter casa Mia
Jesus waiter karaoke bar
Loida unique day club
Teresa and Israel butler's
Jorge waiter Habibi
Christopher waiter Habibi
Monserrat Grand Spa
Carolina waitress Gondola
Guadalupe waitress Gondola
Stephanie Brown
Been sitting at the airport waiting for the shuttle for over an hour since my plane landed.....would consider some other form of transportation from the airport.....this resort shuttle is a joke. I will update this week as we stay at the resort. Finally got to the resort after 1 hour 15 min at the airport....shuttle drops us at the wrong lobby....wait in line 40 min to find that out....then back outside to wait for a shuttle to take us to the right lobby.....can the kids have a snack at the all inclusive resort I have already paid for while we wait?.....Nope can't have anything until you check in at the right lobby....good grief.
Ok been at the resort since Monday after the transportation debacle and ready for some updates. Very difficult to get reservations for restaurants as the reservations open early a couple of days in advance and fill up quickly. They do try hard to get you on the breakfast tour to become a resort member....they say it will only take an hour and threaten you with having to pay your own taxes for everything if you do not agree. I was able to elude them but will keep you updated on what "paying the 16% tax" means. The kids did really enjoy the water park and it was included but only if you stay at the grand location....otherwise there is a usage fee. The water park was easy to access but you had to get there before 9am and put something on a few seats if you wanted a place to rest during the day.....many seats appeared to never be used but Noone seemed to ever move their stuff and staff said they were unable to help with any seating as seats were first come first served. The wait staff at the water park was very good as was the wait staff everywhere in the resort. The kids indoor play areas is one of the best I have ever seen in cancun with arcade games not requiring any additional money and an abundant amount of staff...making them feel safe and welcoming. We as a family have been to at least 10 other resorts in cancun and are members at the Xcarat Mexico resort. The food was above average for these all inclusive resorts but not the best I have had. The grand buffet does get very crowded with about a 30 min wait in the mornings but other breakfast buffets are open on site although they are smaller with a less varied selection. The family shows were among the best we have seen at an all inclusive resort in cancun....we saw the adult magician (there was a kid show we did not see), the luchadoras, and the Michael Jackson tribute. We also watched a bit of the fire show one evening which looked entertaining as well. Our room service and cleaning staff were the best I have ever had in cancun and they were tipped accordingly....met every need in a timely fashion with a smile and "My Pleasure." The beach was typical of cancun with cloudy muggy water and excessive seawèed...but that is typical of every location I have seen in cancun. There were plenty of activities during the day for the kids at the pool with bracelet making, bike riding, play doh, face panting, and balloon twisting being a few of our favorites. My daughter and I did get facials....I did not want one but you have to pay for one for yourself if the other person is a minor....essentially doubling the price. My dad traveled with us and had recently recovered from a stomach bug so he did get iv hydration at the spa which was nice and helped him have a more enjoyable trip. My dad also had a full body massage which he said he enjoyed. We did have to travel to the gol course spa for my daughter and I to get our facials but the transportation was fairly easy with the shuttles (golf carts). Checking out tomorrow will update again when I get home.
Caleb Cox
The stay was great right up until they told me at check out that they hadn't received my original payment and needed to charge my card for the whole stay a second time. Even though I could show them proof that the payment had cleared on my card 4 days before the stay, they refused to allow me to leave until I payed a second time. They promised to refund the second charge once they could contact the billing department (which doesn't open until after 9). Will update once I have (or don't have) a resolution. UPDATE: they have told me they issued the refund for the second payment. I still don't plan to return given they were preventing me from leaving until I paid them several thousand dollars that I did not owe them.
To their credit: even through the issue with double charging me, their staff was friendly at every interaction.
My elementary age kids loved the pools, although it was disappointing to only have one slide if you didn't upgrade to the grand.
They were surprisingly attentive to my child's food allergies. Some of that was genuine, like offering to make her a special dessert, but some of it was just CYA, like making me sign that I was okay with the cross contamination risk if she got food from the buffet.
jonathan kubesh
This was such an amazing vacation. It was our first all inclusive and definitely not our last at this resort. All the staff are friendly and happy to help you in any way they can. This resort has changed my mind in how I will vacation from now on. Wish I could give more than 5 stars probably like a 30. : )
Robert & Amy Quigley
The staff were very friendly and helpful. The pickle ball courts were great and equipment solid to use. Unfortunately, there were several packs of high school boys in spring break. They were poorly behaved and noisy. I went to customer relations as they kept us up our first three night well passed 2 am. The guest relations stated they had other complaints and the room number and were aware of poor behaviour,”but were not responsible for the behavior of the guests” I asked even it has infringed on the experience and safety of the other guests, I have 3 daughters. They reiterated the statement. They offered to switch our rooms. When asked why should we have to move our 2 rooms instead of relocating the 1 room of boys they would not. I also asked to speak to a manager but never received a call. I had $350 dollar of resort credit that amazingly did not qualify for tours, photos or items that we purchases in the resort store. Would not recommend for families especially with teenage girls.
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Experience the epitome of luxury and romance at El Dorado Royale in the exquisite Riviera Maya. This beachfront paradise boasts stunning views of lush gardens, sparkling pools, and the pristine Caribbean Sea. Centrally located, El Dorado Royale offers...
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4.5
Google reviews (5359)
Ana-Sophia Brande
The entire experience was amazing. The staff was really friendly and attentive with tons of options to accommodate for food allergies. The food was really spectacular and so were the drinks. It was also incredibly easy to book a day trip, and the facial and massage were amazing. All together was pretty shocked with how great it was and as someone who normally doesn't like resorts, I loved this experience and will definitely come back.
bluerailcolo
We visited late February to early March. This was a perfect time before Spring break crowds with great weather. Temperatures ranged between high 60's to upper 80's. Obviously, the resort can't control weather, but just to give you an idea of the weather during this time of year in this region.
Checking in was easy, and they brought us with our luggage to our room. Be sure to book excursions and your dinner reservations as soon as you have your room number as the time slots can fill up.
The grounds were very nice and well-kept. Every employee that we encountered was very friendly. You can see lots of iguanas on the grounds. They are not aggressive. We did find the pond that has an alligator, located in the west corner of the resort (west of Fuentes) on the Royale end of the resort. The beach is well-kept. During our time, it was not overcrowded. However, people do reserve chairs with towels and other items, especially by the pools, early in the morning. People reserve the chairs, but then don't return for hours. Preventing this is not enforced by the resort. The resort is massive (from Nickelodeon to the Royale side). They do have golf carts, but it can be difficult, especially at dinner time, to flag one down with space.
As a "more inclusive" resort, you can choose included excursions. We chose Bonanza, an animal rescue and cenote on the resort grounds. It was a fun excursion. Not as interactive as we expected, more of a walking tour of the horse rescue. You can book a separate horseback riding. The cenote was fun to swim in, but it is next to the Carr. Tulum-Cancun 307 highway, and you can hear the traffic.
The food was overall pretty good. Palms Restaurant and Terrace was our favorite during lunch. For breakfast, La Isla Mexican and Cocotales Restaurante were great. Kick Barbeque was a delicious lunch spot. The bars were great with a wide variety of drink choices. They are spaced out throughout the resort.
Naay Spa was overpriced, and the services were average at best. We did receive a free massage by attending a seminar to be a resort member with Lomas Hospitality. We did not sign up for a membership after speaking to other members. You can find good package deals through Costco or other travel agencies.
Our room was a luxury junior suite. It was at the very South end of the resort on the Royale side. The bed was comfortable. The cleanliness was suitable, but not top notch. There was a cobweb in our room when we arrived. We were disappointed by the minibar in the room. There is a limited amount of beer/champagne/soda in the room, not restocked regularly.
Overall, it is definitely a nice place to stay, has a fairly laid-back, relaxing environment at the time of year we visited, with friendly staff and an generally good experience.
Douglas Kirschman
Half an hour from Cancun airport, this place is all inclusive and adults only. There are two other resorts called El Dorado Casitas and El Dorado Generations that share the same beautiful property. As a guest, you're free to use restaurants and bars at the other two.
The property is really beautiful with lots of plants, flowers, fountains, and wildlife. The beach isn't a strong point but the Generations one is nice.
The food is mostly positive. We loved the Asian place but the Santa Fe was not what we expected. All of the buffets were very good and certainly above average for an all inclusive. The service was overall excellent and friendly.
We'll be back.
Ilene Wolf
Excellent experience. The resort is beautifully maintained, the food and drinks are plentiful and delicious. The staff is friendly and helpful. Our butlers Gabby and Miriam were exceptional. They seamlessly managed our reservations, trip schedules and daily needs before we even knew we needed it done! Their help and friendship exemplifies the staff attitude and drives us to return every year
Jacob Ferguson
You will face significant pressure and sales tactics to purchase membership weeks. As soon as you feel relaxed and ready to be on vacation you will be approached everywhere you go to agree to a meeting. We have been members for several years. Our last two stays were not the wonderful experience as sold. When we declined to participate in another tour and meeting to be pressured to buy more weeks our experience was certainly less than expected. The attitude of the staff instantly changed! When I questioned the change in service we were told our package for owning vacation weeks was like owning a car, it should be traded in and upgraded. They sure don’t talk like that the first time they sell you a membership, that’s for sure! You will have the same trip without being a member. When you are a member and own weeks you still pay close to what the value of the trip is anyway. You are promised a butler and other amenities but in the end it doesn’t translate to savings nor cost benefits. Don’t let a large sum of your money get held by a promise of later service. This resort is ran by a management company. The paper these contracts are written on are governed by companies that may not stay there. We have been through that as well. Overall we are not happy with the service and attitude of management during our last stay.
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4.2
Google reviews (6052)
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With a showstopping beachfront location and an array of activities to enjoy, the all-inclusive Moon Palace Jamaica is a Caribbean holiday sanctuary that you simply can’t ignore. Prepare yourselves to be captivated by not just the luxurious...
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4.2
Google reviews (6052)
Dave Kreuzer
This resort has the best location/layout of any all-inclusive I've been to. Rooms we clean and pretty updated. Nice lobby/bars. The food is what the food is. You know what you're getting at this type of resort. The bartenders are outstanding. Shane and David at the pool bar made the trip. Will be back.
Damaira Fuller
Upon arrival we were Greeted by staff after coming off the passenger shuttle. We were given very refreshing cool towels, to apply to our faces to cool it from the heat, and the smell was very light.
We checked in at the front desk, all front desk personnel were pleasant and we received a complimentary drink as well.
Some of the friends we arrived with had to wait about 2 hours for their rooms to become available. That's not so great when you were told that upon arrival the room would be available.
The Waiting area was not very clean, the couches in the lounge area located by the entry they are filthy, smell very bad and covered in filth. Almost as if people sit there when they are wet and the couches are not dried properly, so they air dry but with all the dirty stains.
We stayed in room 21422, on the 14th floor.
Check in date : March 19, 2025
Check out date : March 23, 2025
Price paid for this trip estimate: over $4,000.00 we were here for a destination wedding and it was a very underwhelming experience.
The bathroom toilets did not flush properly, we found ourselves having to go back to make sure it flushed. No proper air flow to draw out moisture when you take shower. The little fan above the toilet is supposed to act as an exhaust fan, ours never worked properly.
The hallways where our room was located were very dirty and had a very bad odor.
There were stains in the hallway carpet, like they tried to only spot clean certain areas and the floors and rugs were very sticky, spots and dirt everywhere.
The walls were dirty in our bathroom, like they left an old blue cleaner or something on wall and the walls had residue.
The Elevator was HORRIBLE, at times getting stuck with us in it, the door opening and closing for about 5 minutes until it finally closed to get us to the floor we requested. The walls were dirty in the elevator and the elevator phones were very dirty and outdated.
Downstairs going towards outside, it smelled of mold and was closed off with a black tarp. The outside of the resort if your room was on the top floors you could see that they also don't pressure wash the outside facilities.
Dining experience: the restaurants requiring a reservation were always booked, waiting about 2 hours to just get just the appetizers you ordered and the food tasting was mediocre.
The entertainment shows were great. The on-site night club was extremely too cold and people would go in and walk back out.
They only played Reggae and some Afro beats, no pop or today's new music.
The location could use MANY UPDATES, and for all the money these places make their updates should be top tier.
I have no plans on returning but this is just my opinion of the Resort and the experience we had.
For our friends to have chosen this resort as the Destination for their wedding, we were all looking for more. Even they had issues with their plumbing and the resort wanted to downgrade them to a different room and layout.
It was not the best experience and I hope this review finds the right person or persons, so that someone else has a better experience than we did.
Muskan Khandare
Moon Palace Jamaica is exceptional, beautiful, and a high quality resort. On this beautiful, spacious, and grand property, there are several restaurants with various culinary tastes. The food was authentic and delicious to each of their respectable cuisines, and was some of the best food. Still dreaming about the most amazing traditional Jamaican food at the Jerk Hut, the Indian food at Sundeck, the teppanyaki at Momo, and the Italian food at Gondola. The service was top tier on all fronts - at the bars, restaurants, pools, beach, and the room. All the bars were amazing, loved the Piano Bar. The 24 hour dessert/coffee shop was probably the best highlight - I wish I could have that particular iced vanilla latte every single day for the rest of my life. Loved the crepes, cookies, truffles, ICE CREAM, cake slices, and other exquisite desserts. We also did the swimming with the dolphin excursion at Dolphin Cove and that was truly food for my soul. The dolphins that we had, Selena and Ally were gorgeous creatures and I was truly mesmerized by how they were able to push us at the speed that they did. I also climbed the Dunn's River Falls, an excursion that is outside of the resort. The climb was amazing - pretty daunting and slippery lol, but definitely tested my athleticism. Felt so accomplished afterward. Lastly, the views on the resort are unmatched. Especially during sunset, and after, during twilight.
M “Sher” R
I had a wonderful stay at Moon Palace Jamaica! The resort is beautiful, with clean and well-maintained rooms that made my stay comfortable and relaxing. The staff was incredibly friendly and accommodating, always ensuring a great experience.
The variety of food options was impressive, but the Jamaican cuisine was a bit of a hit or miss—it could definitely use some improvement to truly showcase the island’s rich flavors. Additionally, the room service menu could have a better selection to match the quality of the on-site dining options.
Overall, I loved my stay and would definitely return. With a few enhancements to the food, it would be even more amazing!
Angelina Hernandez
One of the best experiences I’ve had at a resort. I felt so safe the entire time, I had one other person with me and we had the best service possible. Everyone is so sweet and all have the best energy. The beach was so clean and the water was beautiful. Perfect place for any age, especially young couples or young groups. 10/10 would recommend. 100% returning!!
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Embrace sun-drenched island luxury in the Caribbean with a scintillating all-inclusive holiday at The Abidah by Accra Barbados. Looking out over the crystal-clear water of Enterprise Bay, this stylish adults-only resort provides an idyllic haven where...
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4.4
Google reviews (297)
Celeste
My stay at The Abidah hotel was nothing short of awesome. From Nikki at check-in who made sure our welcome mat was placed to the bartenders Rico and Kyle who made our drinks with love and other staff. The room was beautiful, jacuzzi was relaxing and the food was awesome from breakfast to dinner. I will definitely recommend The Abidah Hotel!
Rilwan Belo-Osagie
Whilst the hotel is nice in a good location, I found the service pretty poor. First of all when I arrived I was told that the hotel does not have porters to assist with luggage. In addition there were no trolleys. I had to carry my two suitcases and hand luggage by myself to the 4th floor. The hotel has one elevator. So if there is any fault with the elevator one has to walk up the stairs. A hotel of that size must have at least two elevators. Indeed, the elevator did have a fault yesterday and I had to walk up the stairs to the 4th floor. Today, when the room was cleaned the cleaner took the used towels away but forgot to replace them with clean towels. I had to call three times before someone eventually brought a clean set of towels, half an hour later. Lastly, at dinner earlier today, I ask for butter and it never arrived. The ladies in the dining room kept telling me it was coming but it never came. After 20 minutes I gave up. I doubt if I will ever stay in this hotel again.
G. D.
Where do I begin? This place is absolutely AWESOME! My husband and I are world travellers and this is one of the best resorts we have ever been to. From the moment we checked in, Shawnice made us feel welcome (and she was also very helpful in booking our snorkeling trip). The food has been non-stop over the top; hats off to the amazing chef here, whose creativity and skill in the kitchen was top notch. In the restaurant, all wait staff were friendly and accommodating. A special shout out to two of their younger members, Christina and Kyle: keep doing what you do because you made us very happy. And, last but not least, a BIG star to the Wizard behind the Bar…Andreah. This gentleman understands the importance of stellar customer service. We appreciate you man.
Management at the Abbidah should also be acknowledged because, clearly, they have nurtured a caring responsive staff/team.
Thank you, thank you, thank you! 😊
Nick Antell
The most relaxing holiday we’ve ever had. Everything we wanted:- beautiful beach, very attentive guy Racqin who’s job is the sun beds but also took drink orders. Andrea the bar tennder amazed everyone by remembering their names, Andea made everyone feel special. Rooms immaculate. Food excellent and head chef Leo would go out of his way to please. All waiting staff so friendly and worked really hard. All the female waitresses where fantastic. The best male was *KYLE HUDSON* he worked so hard non stop, he is so throughly and hygienic wiping the tables. Even though Kyle worked non stop he always had time to speak to residents. I feel Kyle made every one’s holidays even better. It is clear he is a lot of residents favourite. We wish him well with his foot ball career and we are sure he will make Barbados Proud.
Christina Greenberg
We are leaving this quaint hotel and it was perfect for adults that simply want to relax.
Staff here is AMAZING!
Neal is one of the supervisors and I'm pretty convinced there is nothing he doesn't do. When the dining room got crowded- he jumped in. He mixed drinks when an extra set of hands was needed as well. He also was very friendly and made great conversation!
Tre is AMAZING behind the bar! He made one of the best mojitos I've ever had and his espresso martini is top notch! Hw even took note a day we went to the beach and he remembered how I take my mojito and had one sent down to me.
Christina runs the entire dining area at this time of year with a smile and grace! I'm gluten free and the hotel did not have many options to accommodate that, she went above and beyond especially at tea time.
Beach
The beach area is STUNNING! I love that it is a natural beach so there are plenty of waves. Morning stretching and yoga was great at 7am! There are always plenty of very friendly locals. We were not once harassed with people trying to sell us items.
Pool
We loved the pool. It was refreshing even though it was consistently 95 or hotter. This shower to rinse off from the beach does need to be fixed. It is pretty much useless. And the radio that plays music goes in and out, which is disappointing.
Rooftop
I have NO IDEA why this hotel is not utilizing their roof top area. There should 100% be at least a bar/lounge area up there. We went to Cafe luna two doors down and they did an amazing job. Abidah should be putting a mobile bar up there, some bistro tables, string lights. It is prime real estate with an amazing view and it's just being left empty.
Entertainment
There is NONE. It didn't really bother us, but i mean even the music system was not reliable by the bar at night. They could easily set up karaoke a few nights a week for their guests. We were also here in the off season so I'm sure this did not help.
Room
We had Room 302 which is oceanview with two balconies and was gorgeous. Our air went out one night at 3am but maintenance had it fixed in 15 min. We also had an issue with them regulating our shower water temperature. House keeping came daily and we were always impressed. I just wish they would leave more towels. The robes in the room are lovely.
Room Service
None. We were disappointed we couldn't order a bottle of wine or a fruit platter to the room. This could easily be an additional on that generates money for them.
Food
We had no issues with the food. Breakfast was my least favorite, but honestly we never went hungry. Lunch was always delicious. Dinners are a different theme every night.
Nearby Acitivites
When you check in they should give you a map of the local area with things you can walk to and spots not to miss. This would have been amazingly helpful!
Overall, if you want a chill relaxing vibe with only adults, you'll be happy here.
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Google reviews (4469)
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Succumb to the exotic allure of Cancun with a scintillating holiday in a luxurious beachfront playground. Settled beside immaculate sands and heavenly Caribbean waters, the exceptional Beach Palace offers an all-inclusive experience that’s sure to...
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4.5
Google reviews (4469)
Nate Swiss
We had a fabulous time with our large group (six in our family and five in my brother's family)! Both of us had the combined rooms (walk-through door) between the kid and adult room. The maids were so great each day, and they were very quick to resolve any issues we found (clogged toilet, accidentally locked safe, or the like).
The food was so tasty, and of course: plentiful. My little ones were so happy to be able to get "unlimited" fruit smoothies and ice cream whenever they wanted! The different restaurants did a great job trying to seat the eleven of us at one table, or sometimes multiple tables right next to each other.
The hotel is well seated with the beach right there! It would take us only 60 seconds from our hotel room (depending on the elevator wait). We also had a great time with the activities and events. We played many sports (beach soccer and flag football, water volleyball and polo) and also enjoyed the mechanical surfboard. The crowd favorite was the inflatable obstacle course in the pool; so fun!!
We will definitely be coming again!
Jineesh Antony
We booked a deluxe room with ocean view. As described, you could view the ocean from a distance, but that's it. I was kind of disappointed that it didn't have a better view of the ocean. The room was spacious and decently equipped, but was nothing too be excited about. The showers and Jacuzzi could help from some renovation.
Food was amazing with hundreds of options to choose from. Liquor was abundant and staff was ready for service.
Playroom was a great way to have some private time just with your partner.
The location was great with a lot of privacy and safety.
Paul Greening
Stayed at the beach palace for 1 week and was very impressed with the service and the food quality was excellent.
Our favourites were the smokehouse and tavola restaurant.The buffet(tequila) was excellent too ,the only fault we could find was the same food every day and why was there no fruit on at lunchtime?
Beach was excellent and well served by waiters who would bring you drinks all day.
Pool was also good for this but you have to get there early for a prime spot as most had towels reserved on them .
Even at 6am .best spot is the rooftop pool as we found it easy to get a spot up there everyday.Room was very clean and comfortable. We had a lagoon view which was great in the afternoon for sun .
entertainment at night was good .
Really enjoyed the Micheal Jackson show.
They are having a big Reno soon which is needed but would definitely come back again .
ellzzz
The hotel is located in a very rich area with many different shops around 10 to 20 minutes by walk from the hotel. The rooms are very nice but were slightly dirty but overall they are really clean and comfortable the only dirt was some of the sand on the floors which you can’t really get rid of in a beach hotel. The ocean is stunning and large but once the wind picks up the waves get more big and I wouldn’t recommend going there if you aren’t that strong of a swimmer once the wind calms down again the ocean is really calm and beautiful. The hotel is overall really breathtaking with many different restaurants including sushi, steak or even Italian cuisine you just need to reserve some of them. There is also a snack and drink bar near the pools and you can also drink the drinks inside of the pool. The staff is extremely nice and they are going to answer almost any questions. I would definitely reckoned going here with your friends or family.
Ryan
Really amazing experience. A couple tips.
1. Bring some chair clips or bands to clip your towel to your chair. You’ll need to be down at the pool at 6:30AM to save your spot. The clips or bands will clearly identify your spot
2. Tip your servers, don’t be a cheapskate. Bring plenty of 20 and 50 peso bills.
3. Tip your cleaners. They will appreciate it.
4. Take an Uber to the Moon Palace and pay the extra $100 for the water park access
5. Book your restaurant 2 days in advance to get a time.
6. Go to the shows at 7pm and 9pm. Lots of fun.
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Up to 64% off
4.3
Google reviews (897)
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A divine world of tropical pleasures awaits at the adults-only The Verandah Antigua, during a scintillating all-inclusive Caribbean holiday on the spectacular shores of Antigua. Offering endless opportunities for water sports and activities, an array...
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4.3
Google reviews (897)
chris landano
This is NOT a 4 star resort. The rooms are maybe a 3 star. I usually only stay at 4 star or higher. The food was a 3 star. There’s no room service everyday. It’s only every other day. There’s no drink or food service at the pools or on the beach. Good place on a budget. The staff were all amazing. There’s information about the property and the restaurants that we had to learn about after we arrived. If you don’t ask, they don’t share.
We got the ocean front rooms near the main pool. That’s your best option, so that you are close to the best part of the property. The property is 30 acres big. Very disappointing. Im from New York City. So I know good food. I hate to leave a bad review.
Ema Chomo
We stayed for 6 nights in March and really loved our time! The resort is very well kept and clean. Beds are very comfortable and bathroom is roomy.
Rika and Risa on the service team are fantastic and we had so much fun getting to know them! Leon at the main bar is great and makes the best drinks! The tour desk is very helpful and helped us book 3 excursions including Shirley heights, the Calypsos cat, and a private fishing tour!
The restaurants are wonderful. We ate at every option, and were very impressed with the food. We wish there were more variety in breakfast options but other than that we enjoyed the food!
We will for sure be returning!
Josh B
The views all over the resort are amazing, the rooms have good space, and the food is generally very tasty. The service wait times are the biggest area that needs improvement; it can take a very long time to get food at the restaurants, and bar lines can be very long. People are very nice, but more staff would be good, because the existing ones are spread pretty thin. I'd come back here.
Kenzie West
Rooms are: very roomy, beautifully finished, bathroom is large, views are absolutely incredible in the Waterfront King Suites!
Service is so friendly, kind and funn!
Location is Amazing! Only a short 30 minute drive from the airport ; different elevations on the resort property so there's so many different views you get ; 2 beaches with so many different activities for options to do!
Numerous amount of restaurants and bars, drinks and food delicious!
Everything at Resort is beautifully updated with a beach paradise look and very clean!
Highly recommend!🧡
Brendan
This resort markets itself as a luxury destination, but in reality, it is anything but. The property is outdated and in desperate need of renovations, with worn furnishings, faded decor, and an overall sense of neglect. The common areas feel run-down rather than refined, and cleanliness is clearly not a priority, as some spaces appear poorly maintained.
The amenities are underwhelming, with a particularly small pool that feels inadequate for the resort’s size. Service is astonishingly slow, especially considering the low occupancy during our stay. At one of the resort’s restaurants, it took over 90 minutes to receive a simple sandwich—despite the restaurant being nearly empty. When the food finally arrived, it was inedible, forcing us to look elsewhere for a meal.
We decided to try the resort’s dedicated pizza place, which also had no other customers. We were told our pizza would be ready in 25 minutes, but when we returned, they hadn’t even placed it in the (fully visible) pizza oven yet. When we asked about it, they casually informed us it would be another 30 minutes—meaning nearly an hour to get a basic pizza with no apparent reason for the delay. To make matters worse, one of us ended up with food poisoning after dining here, which speaks volumes about the resort’s food quality and hygiene standards.
This resort fails to deliver on its luxury promise in every way. The facilities are worn, the service is painfully slow, and the overall experience is frustrating rather than enjoyable. With so many true luxury options available, there is no reason to waste time or money here.
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4.6
Google reviews (16652)
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With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun in the...
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4.6
Google reviews (16652)
Neal K
Spent 10 days at the Hard Rock Riviera Maya in February. We have been to 15+ all inclusive resorts and found this HR to have the nicest grounds/beaches we have experienced. We would walk the entire grounds daily and enjoyed the pristine landscaping and lagoons areas that served as the beach. Drink & food are readily available throughout the resort. The restaurants were good.....we had some excellent meals and a few misses. No real issue getting into the restaurants unless you come at 7PM....which is peak time and usually will have a decent wait time.
The rooms are tighter than we are use to. We had more luggage due to our longer stay and the 3 drawers/5 hangers did not meet our needs. The house keeping was not consistent as we had to call for service multiple times. There were no hand towels or face clothes on multiple days. The last 2 days, our room experienced a sewer odor coming from the shower drain. Maintenance came but spraying a deodorizer did not solve the issue!
The service at the restaurants were good. We enjoyed Faro daily for either breakfast or lunch or both some days. The Manager Maria and her team treated us very well and we appreciated the great service and food. Zen was also very good on all levels.
We enjoyed our vacation at the Hard Rock, but feel Management could make efforts to make the customer experience even better. Inconsistent quality at the Al-a-Carte Restaurants. The consistency of the housekeeping. General maintenance of the rooms/buildings needs attention.
From a health perspective, placing used drink glasses into a tub of water for a quick rinse does not provide the level of sanitation that is reasonable. I returned home to a bad cold/flu that likely came from using these unclean drink glasses at the beach/pool areas. Bring a GO CUP for your drinks!!
Jason Stoner
I like to rate experiences that are in the top or bottom 5% only. This visit to Hard Rock Riviera Maya was an absolute surprise. With it being all inclusive AND Spring Break, I expected dirty cups, bottles and the like scattered throughout the premises. On the contrary, the grounds were kept immaculately, everything was cleaned every day and throughout the day, and the place was beautiful and spotless. I will return at some point to revisit all the friends I made amongst the staff, and to enjoy the very functional and beautiful grounds.
EVERY interaction with all employees was greeted with a smile and “Hola”. Special recognition goes out to Hugo at the front desk, the sommelier at Toro, Sam in Housekeeping, and especially David Alvarez poolside. David was incredible and deserves huge accolades.
The food was average I suppose for such a venue, but all in all the experience was fantastic. Keep up the good work!
Eder Cordero
My expectations were probably very high, as I had previously stayed at the Hard Rock in Panama, and the facilities, rooms, food, and service there seemed great to me. For this reason, I thought it would be worth staying at the Hard Rock in Riviera Maya.
I would give a good rating to the pools and common areas, but my surprise was that the rooms feel somewhat 'old,' as if they needed renovation or maintenance. I even expected better infrastructure in the Heaven section (because I visited the bride and groom in the honeymoon suite), and I got with the same bad feeling/experience. I have the feeling that I did not receive the quality I was expecting, especially for the amount I paid. I stayed in Building 4, and having the bathtub next to the beds makes the room feel super cramped and lacking in space. Cleaning was only done once during my stay and on the last day, we stayed almost until 6 pm due to work-related matters, and because we already had the 'white' paper bracelet, we noticed that service and attention changed dramatically, as if we were 'marginalized.' Lastly, I wanted to ask for a croissant and was denied because it was already past 5 pm (how much can a croissant mean or cost compared to what we had already paid for our stay?). The straw that broke the camel's back was finding our suitcases 'tossed' on the floor and exposed to the weather, because as we were 'no longer guests,' the concierge staff did not secure our luggage.
From the bottom of my heart, I thank all the staff at the SPA and the Coffee Shop, who were the only ones that made me feel CARED and treated us super well at all times! As for the rest, I hope the Hotel takes this into account, because for now, one part of me would like to stay again but the other one is not pretty sure.
Dana Sobey
Overall, we had a very nice time at the resort. Our butlers, Diego and Mauricio, went above and beyond for us and definitely made the trip more enjoyable. The two biggest areas that dropped our star rating to a 4 instead of 5 were the food and the rooms.
The food at night was very good and we did not have any complaints, but there are very limited options for breakfast and lunch. Only fried food/burgers/pizza, etc. at the pool or buffet style options indoors.
Going into the trip, we knew the rooms needed updating, but while we were there, the maintenance was our main concern, not the design/newness of the room. We had multiple issues during our stay including power outages, broken door handles, A/C not working properly, etc.
Overall, this is a great family resort and they have so many options to keep the kids entertained. We would also consider other Hard Rock properties because of the service we received and options for our kids.
Krystle Pearse
The only downside to this resort are rooms are a bit smaller if you are traveling with kids. But you don't spend much time in the room so who really cares. We had help from Cesar and someone else (cant remember their name) when dealing with an issue in our room and it was handled quickly and efficiently. This hotel was absolutely unreal for kids and families. The water park was good for 1 year to adults, the pools were nice, drinks were great, and service was amazing. We didn't encounter one rude staff at all. The beach area was amazing, especially with kids - we felt so safe. Loved this resort, will definitely be back.
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4.6
Google reviews (2695)
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Dive into a wave of exotic extravagance with an irresistible all-inclusive Mexico holiday at the 5-star Playacar Palace, on the glistening shores of Playa del Carmen. Wake up each morning just steps away from stunning white sands and the azure water...
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4.6
Google reviews (2695)
Mehron Sherkat
This place was great for me and my family! The staff was so accommodating and welcoming and they made sure for us to have a great time! The food was great, lots of varieties for different times or foods, and the pool and other amenities were really nice and fun! The only downside was that they didn’t have laundry washing for dirty clothes, and we found a cockroach in our room one night, but it was because of when we left our balcony window open, but it disgusted us, but thankfully, the staff were willing to come and take care of the problem by spraying the room so it stayed clean. This resort was great, but the staff and service takes the cake for this place! We will definitely consider coming back here next time we come to Playa del Carmen and I loved the view! This place was amazing and I would definitely recommend visiting again and recommend it for others!
Ldattinelly
Amazing resort for families! 11 of us including teenagers. Excursion was arranged by Victor. Everything was perfect. Food and service great! We were called after our stay saying we left an ipad. They arranged for FedEx to return within days. Absolutely amazing trip!
GG MIA
PROPERTY: In desperate need for a remodel. As you can see in my pics, several areas have been neglected and take away from the overall experience. We’ve been to different areas of Mexico, and have never before encountered a dilapidated property until now. There’s an obvious lack of personnel which is noticeable in the dirty glass balconies (5th floor) and main lobby area glass doors. I personally requested someone clean the glass doors in my mom’s room, but this was never done. The pool are is big but outdated, nevertheless it was always spotless. Thank you, Daniela, for making our pool drink experience 5 stars. The rooms have glass stains on the stone countertops and management is aware, but have not replaced them. The balconies and sliding glass doors are never cleaned and the water has a funky smell. Whoever handles their social media and marketing does a great job at hiding the dated areas of the property, so do a thorough research.
RESTAURANTS: BEWARE that it’s likely you won’t find reservations for any of the restaurants if you have a large party. We were 6 adults and a child, and I had to complaint to guest relations whose first reaction was to suggest we do the buffet. I chose this resort partly because of its restaurants, so that option was unacceptable. Guest relations got us reservations, but only after I strongly expressed my disappointment with the process. Despite my request for a property manager, no one ever connected with me.
On day 1 the food by the pool area was awful and the staff disengaged, but this vastly improved on day 2.
Madre Mía was the highlight of our dining experience, the food and the customer service were impeccable and the restaurant was gorgeous! Kudos to the Chef! The Italian restaurant was also great, but what’s puzzling is that there were no reservations through the app, when the restaurant had at least 10 empty tables.
The buffet has a wide variety of options for breakfast and lunch, and Manuela is the most gracious and thoughtful host you will ever find. Locate Manuela and sit at her section, she will ensure you have an enjoyable experience.
LOCATION: Not good if you want beach access. There’s a tiny strip of beach, but it was full of seaweed which is beyond the property’s control. Even with staff cleaning the seaweed for hours, they couldn’t put a dent on the amount of seaweed that came to the shore. One benefit of the location is being right next to the ferry pier, where you can catch a ride to Cozumel (40 mins). Once at Cozumel we visited the sister property, Cozumel Palace. This property was remodeled recently and it showed! It was small and felt very intimate and the customer service was top notch! KUDOS to the wet bar bartender at Cozumel Palace, he truly knows how to deliver a 5 star experience.
Spencer Caudill
My wife and I chose Plycar Palace® All Inclusive Resort for our honeymoon, and it was the best decision we could’ve made. From the moment we arrived, the staff made us feel like royalty. The resort itself is stunning—breathtaking views, luxurious rooms, and beautifully kept grounds. Every meal was next-level delicious, with so many options that we were constantly trying something new. The all-inclusive perks made everything effortless, so we could just relax and enjoy each other’s company.
Whether we were lounging poolside with a drink in hand or enjoying a romantic dinner by the beach, every moment felt special. The attention to detail, the service, the vibe—it was all perfect. We’re already talking about coming back for an anniversary trip. Highly recommend Plycar Palace to any couple looking for a dreamy, unforgettable escape.
Nitu Mathew
This was our first time at the Palace resorts, even though this was our second visit to Mexico.
Pros and some helpful tips for first timers:
The facilities and the rooms are clean and great. The attention to detail like filling up your bar, snacks, fridge- awesome!
We loved the resort- although thought the pool was on the smaller side(granted we were comparing it to Cancun). Book your seats by the pool early (like 7 am!) since most of them are reserved for their member's with their membership.
The pool service comes to you and gets your drinks to order your drinks. The more you tip, the better your service.
The coffee shop made amazing lattes- had 2 a day! The kids loved their truffles, chocolate and icecream choices.
The best restaurant on the property is Madre Mia- so def make your reservation the minute you check-in via the app asap.
Cafe Del Mar was nice for breakfast and lunch with various options. But ended being sorta disappointing for dinner- the one day we couldn’t get reservations.
The Italian place along with Momo was average (coming from Chicago- it wasn’t outstanding). We didn’t get to experience the other restaurant, since they had reservations at 9 pm(which didn’t work with kids that go to bed at 8:30!). They were unwilling to fit us in for an earlier reservation (guest service was pretty unhelpful).
The spa was average and nothing to write home to. Had a deep tissue massage and an aromatherapy one- but ended having lower back issues the next day:/ The services are definitely overpriced for sure especially when you compare it to Chicago prices, so wouldn’t have tried it if we didn’t have resort credits.
Cons:
They are going to pressurize you to sign up for their membership.
So if you attend their presentation, you get resort credits. If you go that route, please book your experience/ spa after you get your credits- or you will be screwed with money out of your pocket. They can’t seem to balance anything out with credits. Also plan on sitting there for 2+ hrs for the presentation and having several directors coming to sweeten the deal for you to commit. I’ll let you do your research on that;). We felt like they wanted you to commit without doing our own research but we said no at the end.
Although we had an initial great experience with Palace resorts, it was soured when verbal promises made regarding resort credits that weren't not honored. We ended up paying for part of experiences out of our pockets even though we had enough resort credits to cover on our account.
We didn't appreciate that what was told to us by one employee wasn’t honored the next day. We were also sold on the bigger dolphin experience package( saying that would be covered by resort credits) that our kids (4 and 6 yrs) could not even do and then ended having to pay out of our pocket for it. It would have been cheaper to do the lower package and more enjoyable as well especially if we knew we had to pay for them.
So we would not consider them again for our next vacation based on our experience.
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4.4
Google reviews (3954)
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Secrets Royal Beach Punta Cana is a stunning Caribbean getaway. Each spacious suite at this adults-only resort enjoys a balcony or terrace, hydro bathtub and plush furnishings for ensuring all guests a serene sleep. Whether spending your holiday...
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4.4
Google reviews (3954)
Jodie Moreno
We have been to 3 different hotels in Punta Cana so far but this one is our favorite. The beach is always clean with plenty of palapas. The white sand and blue water are gorgeous!
The hotel is very clean and the rooms are nice although we frankly didn't spend a lot of time there.
One reason we like this location the best is the international buffet. My husband is a big eater and I'm a picky eater but their buffet kept us both pleased with the wide variety of options. The buffet staff were some of the best and most attentive during our visit.
Although I wish the beach staff had been more attentive, it wasn't bad enough to lower the star rating.
We will be back again!
John LaRosa
**An Unforgettable Stay at Secrets Royal Punta Cana**
Our recent trip to Secrets Royal Punta Cana was nothing short of amazing! From check-in to check-out, every aspect of our stay was a breeze. The entire experience was seamless, allowing us to focus on enjoying our vacation.
Upon arrival, we were greeted with warm hospitality that set the tone for our stay. The resort itself is stunning, with its beautiful landscapes and pristine cleanliness, truly making it a paradise on Earth.
A special shout-out goes to Ramses, our incredible butler, who took care of everything we needed practically in the blink of an eye! His attentiveness and willingness to accommodate our every request exceeded all expectations. Whether it was securing reservations at the fantastic on-site restaurants or arranging activities, Ramses ensured that our stay was stress-free and enjoyable.
One highlight of our dining experience was the hibachi night that we added to our itinerary. It was so good that we couldn’t resist going back for a second night! The lively atmosphere and delicious food made for an unforgettable culinary experience.
Speaking of food, the other culinary offerings were simply delightful! Each meal was a wonderful experience, and we were consistently impressed by the quality and variety available throughout the resort.
If you’re fortunate enough to meet Ramses upon your arrival, consider yourself lucky! His exceptional service truly made our trip unforgettable. We can’t recommend Secrets Royal Punta Cana enough, and we can’t wait to return for another magical experience!
Delilah Nyce
We very much enjoyed our stay! We took in the preferred breakfast and lunch every day! The lazy river was my favorite pool! The setting was beautiful! Our butler, Warnes was great! He was on top of everything and helped us out with any reservations we made! We also ate sushi every night! You can not beat fresh fish! We will definitely be back!
P B
The staff at this resort went above and beyond our expectations, the food was the best culinary experience in Punta Cana or Mexico so far. On the last evening the resort had organized a diner on the beach with over 200 guests, the execution was marvellous and it was a wonderful ending to our stay.
The retro show was the best of the week, entertaining professional with great dancers. There was too much country music playing on the beach night, not enough music variety. However, this was our best all inclusive experience so far. We strongly recommend it.
Victoria Masso
Our server Luis Angel at BLUE-WATER GRILL was beyond fantastic! Attentive without being intrusive, answered all of our questions, even non - restaurant related and always had a bright contagious smile. We visited the restaurant two or more times throughout our stay and he was fantastic each and every time. His service was impeccable. Our glasses were never empty, and the food arrived promptly every time. We had a great experience and our server Luis Angel was a huge part of it.
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Escape to a secluded Caribbean island paradise at Young Island Resort set amid the lush gardens overlooking the Sea. Spend days snorkeling alongside the wonders of the waters, indulging in exceptional gastronomy, and exploring the stunning scenery...
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Up to 38% off
4.1
Google reviews (2560)
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A feast of fun for all the family awaits at the Royalton Saint Lucia, a sensational 5-star escape in the Caribbean sunshine. Lavishly-appointed accommodation ensures total comfort during your stay at this all-inclusive retreat and a range of top...
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4.1
Google reviews (2560)
Marc Bradley
I booked the penthouse suite. Which cost about $4,000 dollars. The plunge pool was dirty when we arrived and when we got it, it appeared the water hadn't been changed. We also arrived at 4pm and was told all restraunts require a reservation, but kickers..... the booking time ends at 2pm and we had to eat at the buffet. We decided to order room service, the first two items we requested(Jalapeno poppers and chicken tenders) they were currently out of. Our room came with a mini bar which we were told would be restocked daily. By day 3 it had not been restocked we requested for it to be restocked and was told they were out of a few items(M&Ms and Chips) which was basically the whole mini bar. Our butler was great and was able to locate some for us. We requested the couples massage at the spa and was told the jets in the tub didn't work and that the steam room was out of order. I have more I can say but i'll leave it there. This is not a 4.5 star hotel, it appears that it once was but the upkeep was not maintained. The people are nice and the views are amazing but as someone whos stayed at many of all inclusive resort this one misses the mark when it comes to value.
Eric Winston
Thoroughly enjoyed our experience. We booked diamond club and were on the second floor of building 7. Good view of the grounds and the ocean. The people are what make the experience. There are small things that need to be updated or fixed in the rooms, but it did not detract from our experience. The app is not that great and not always updated with the latest info, so make sure you check the activity board up front. We have pictures, taken for us, that made the trip even more special. I do recommend the private dinner on beach for a romantic time with your partner.
Gus Coleman
Went for a wedding that turned out lovely. Not my 1st time at Royalton Diamond Club always came with a bottle of your choice for room didn't receive. Also didn't receive beach bag. Made reservations for a beach sunset dinner steak & lobster. When I got to the dinner was told steak and prongs. When served was steak and shrimp for the same $200 price. Shannon the butler was amazing. Alot of the people working there didn't seem to like there job and were not pleasant
Ascher Robbins
I don’t get all the negative reviews I saw before coming here. I can certainly be picky as a traveler, so I was a little worried about some of the concerns others brought up. However, I’ve been very happy with this resort! The spot is beautiful, the grounds are clean and well taken care of, and the food has been pretty good.
It is definitely not the newest hotel on the island, but the rooms do not at all feel old and musty. Compared to some all inclusive resorts I’ve visited, it’s great how uncrowded this place is - we haven’t had any trouble doing anything we want. Overall, it’s been a wonderful time in paradise.
Sydney Blackwell Curtis
We booked our honeymoon here before reading the reviews and when I finally saw them I was terrified to say the least. When I saw we were pleasantly surprised that is an understatement! The resort was absolutely beautiful, the room was clean and a great size. The staff was nothing but friendly to us. The only downside was the food definitely left something to be desired do not go in expecting any 5, 4 or even 3 star meals but it was fine as we had incredible meals outside of the resort. The drive to and from the airport is also tedious but that’s no one’s fault it’s just how the island is. Don’t let the negative reviews deter you we had the most incredible honeymoon at Royalton!
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4.5
Google reviews (10185)
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Discover the best of 5-star luxury living at Grand Sunset Princess All Suites Resort and Spa on the golden sands of Playa del Carmen. Brimming with fabulous facilities designed to accommodate either a day of relaxation or a heart-pumping sports session...
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4.5
Google reviews (10185)
Jesus Bahena
Angel Gamez and his staff at the Chill Out are PHENOMENAL! They have the kindest and MOST attentive staff in the world! I would absolutely recommend you visit them while here. The beach is absolutely breathtaking and you can not top the privacy on their side of the beach. I definitely give the Chill Out a 20 out of 10! A must while vacationing at Sunset Princess. You will have an additional cost for access to the private beach and free drinks, but it’s well worth it! Tell Angel Jesus sent you and I promise he won’t disappoint!
Peter McKenny
The room cleaning staff provided excellent service, I could not say too much about them. All staff was very pleasant and nice to deal with.
Hats off to Francesco, our server at the buffet, he had fresh drinks to us as soon as the glass emptied and plates were always cleared.
The grounds were well maintained, but there was a soiled tissue on the floor of the elevator that remained untouched all week.
And a dirty cup was left on the stairs around Tuesday and when we left on Sunday morning it was still there. So the property cleaners could do better.
Don't try to get a coffee before 7 , and even then you had to go to the buffet to get it.
The evening entertainment was rudimentary at best , great for kids but lacking for adults.
Most surprising was when I looked at the room service menu and saw a bottle of tequila that I drink at home was available for $120 US when I can buy it at the LCBO at home for $46 CDN.
Beach was ok but the ocean was so rocky that I broke toe nails and bruised my feet.
Only went in once because just not enjoyable
KYRYLO KOVALENKO
I recently spent a unique holiday in one of the best hotels in Mexico, and it was a real paradise! From the moment we arrived, we felt the atmosphere of luxury and hospitality: the staff greeted us with welcome cocktails, the check-in was quick and formal. Our room was very spacious. A huge bed, a jacuzzi on the terrace and a minibar, which was replenished daily, made our stay especially comfortable. The food at the hotel is beyond praise: the restaurant offered Mexican, Asian, Mediterranean and international cuisine. The fresh seafood and signature cocktails in the pool were especially memorable. The hotel itself is surrounded by greenery, with luxurious pools, a private beach with white sand and a spa complex. We enjoyed treatments with aromatic oils and massages to the sounds of the ocean - complete relaxation! This holiday was a dream come true: the perfect combination of comfort, service and the atmosphere of a tropical paradise. I will definitely come back here again!
Viviam Alcalde
My boyfriend and I loved the stay in general, as it was an all-inclusive resort with great options for drinks and food. The restaurants are great, and even the buffet places that don’t need reservations have amazing food options. The room was big, comfortable, and clean. The pools are clean and fun. The area is beautiful, and the staff is friendly. We had a lot of fun.
However, 3 things took stars away:
1. The hot tub in the room was broken (the motor wasn’t working), and I complained to the reception, but no solution was found.
2. The Royal Holiday vacations plan sales strategy, which was pushy and sketchy, to be honest. Many negative reviews on the internet - search about it. They promise lots of stuff in the plan and no written agreement. We found it weird that the resort allow that activity inside the hotel. We lost 2h with the sales agents trying to push that contract and plan. Was hard to get out.
3. Finally, as a serious aspect, my boyfriend injured his head in the pool and I was afraid of a concussion or even if he’d need stitches. The staff only put a simple bandage on his head, and I had to buy things to clean and avoid infection for him, the hotel didn’t provide enough medical assistance, nor checked on us after the incident. So, we only depend on health insurance if anything happens! I was lucky to have another guest nearby who worked in the medical field to advise me on what to do.
If you have these 3 things in mind to be aware of, you’ll enjoy a lot the stay.
michael corrales
I am currently here for the next five days and will provide feedback and will edit if something happens.
Compared to other resorts, they excel in the vast number of pools and activities for every member of the family. The crowd is also a bit upscale too. Food is good and buffet choices, while a bit limited, tastes good. The restaurant options for dinner are also plenty with French, Japanese, Italian and Mexican cuisines to choose from. We started with the delux but immediately upgraded to platinum after 2 nights when we felt that we wanted to be closer to the beach. The rooms are definitely a big upgrade with ocean view and some greenery.
The whole family loves it!
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4.0
Google reviews (529)
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Jet off for the ultimate romantic holiday adventure at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only. This luxurious 5-star haven of relaxation and pleasure for over-18s in sun-drenched St Lucia’s Gros...
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4.0
Google reviews (529)
Kd Alex
I went to Royalton for my birthday celebration. The hotel is north of the island. The location of the hotel isn’t ideal as you will need a car or taxi to great around.
On arrival the staff was accommodating and drove me down to my suite. Whilst checking into there was food and drinks to choose from which was plentiful. This was needed as check in was a long process.
The location was absolutely stunning—breathtaking views of the ocean, lush tropical surroundings. Our room was spacious, decorated well (needs some TLC) and pretty clean, with a swim up pool.
The dining experience was good. We went to dorado(?) which was the only restaurant available at the time unfortunately. The food was nice and staff went above and beyond to ensure we felt welcomed and comfortable. Their warm hospitality made all the difference.
However for a “5 star” hotel I expected much more…
K C
Management and front desk staff were not helpful. During my stay, I had a major issue with security as a hotel staff member entered my room with the DND on the door, OPENED the SAFE and took the batteries out of the safe. My wallet with extra credit cards and ID were inside. I reported the incident in person to the front desk staff and directly to the manager Marvin, however I did not hear back from anyone. Upon check-out I stopped by front desk again and spoke to front desk staff and this time I got her supervisor, who told me that Marvin tried to call my room all day Saturday. I would expect for Marvin to have tried to call or text the number I provided at check-in. In the end, Marvin hadn't done any investigation and the supervisor gave me a "Schedule A Statement form" to fill out and return to them via email. The supervisor said I needed to return the form in order for them to investigate. I emailed the address they provided as well as the customer support email address I found online and surprisingly I have not heard anything from anyone at this hotel... Since my credit and ID was compromised with the security breach into the safe by hotel staff, I had to cancel the cards as soon as I left St. Lucia. This was the major issue but the list if poor service during my stay was long. A number of people in my group as well as guests I encountered by the pool, etc. told their war stories of not having the bare minimums like soap, wash towels, drying towels, etc. And encountering rude staff when having to make multiple requests. Some guests had other issues and were told that the staff would "put in a ticket" only to never hear back from anyone.
The entertainment staff, Sam and the crew and pool bartenders were FABULOUS!! The other hotel staff could def learn something from them about being hospitable to guests.
I would NOT recommend this hotel.
LaTonya McGrier
This was the worst Anniversary trip ever. When we arrived at the Resort the check in process was slow and it was like pulling teeth to get questions answered. We were told that we could make any reservations for dinner it was past the cut off time and tgere was only three resturants we were able to eat at. The room smelled like mold and mildew the ac wasnt working properly we had to sleep with the balcony door open and the room had ants. The sheets were damp from the moisture in the room, we called down to the front desk we were told the could switch our room out the next day @1030 am we didnt get another room until 4pm and that room also smelled like mold and mildew. We then headed to Dorado there were three other couples that entered the Resturant before us that had on shorts, flip flops, and t shits when it was our time to enter we were pulled to the side and was told we were not in dress code for the resturant. My husband responded if we cant come in then you need to tell the other couples to come back out since we were dresed the same, if nothing was said them then dont say anything to us. The Resort needs to upgraded and cleaned properly, housekeeping only cleaned the room properly one night the shower and tub wasnt cleaned. We also stopped otger guests in different buildings they also stated there rooms smelled as well it was another couple whos room was also moved four times due to no ac, mildew smell, faucets not working. Some of the food in the resturants was old and luke warm it takes forever to even get a refill on drinks. This was the worst experience ever DO NOT BOOK THIS RESORT
Shayla Nicole
TLDR: upgraded rooms and service (“Diamond Club”) at this property is a complete scam. No expedited check in, no real separation between children and adults sides, no premium alcohol, barely edible food, and no upgraded food/snacks for room. This property is significantly cheaper than others in the area for a reason. Low standards for service. Low quality of food and beverage(3rd photo is the diamond club bar that’s included in the “upgrade”). Do not waste a single dollar on paying for upgrades.
I booked a 5 night stay at this resort (the first night was in a non-upgraded room,
reviewing the website and all of the room types, I decided to go with an upgraded diamond clubroom at almost 2x the price of the standard room. According to the website, this room type promises a laundry list of upgrades and amenities. These benefits listed include top tier alcohol, priority dinner reservations, exclusive bar/pool area, one hour hydrotherapy at spa and many more. To my disappointment and surprise, few if
any of these benefits were actually available on site. To start, my room was on the more
expensive,“adults only” side of the resort however there is no division between sides of the resort, no enforcement of the no children policy, and what few “diamond” amenities they offer are on the family friendly side of the resort.
Check in/check out was an absolute nightmare as well. Lots of confusion and a super disorganized process.
Hydrotherapy at spa was broken. I did not see my butler more than one time throughout the stay, and the one time I asked for help with dinner reservations, they weren’t able to accommodate.
Charging extra for “exclusive” features that are only available on the family friendly reside of the resort is deceptive. Management and staff is rude and unhelpful, and impatient when it comes to
addressing issues. The stay was overall unpleasant. So unpleasant that by the third night, I was on the airline app looking to move my flight up and go home early.
For the entire duration of our stay, we were chasing down “premium” benefits, and usually met with just “no” as an answer. Food was low quality and often warmed over, and no premium alcohol was available at all, even in the diamond club designated bar and beach areas. One day, a staff member even told us the resort had been going through management changes, and in an effort to cut costs they make premium food and alcohol difficult to obtain in hopes that they
can save. Of course, this is just the opinion of the employee, but the reason we’d asked for the information was because had been through several days of looking for the promised diamond club benefits.
I wouldn’t return to this resort even if the stay was completely free.
Andrew Hammond
Very well thought out hotel. Didn't see any single aspect of the design or implementation that I would criticise. Staff really on the ball. Range of facilities which are not only substantial but different from one another. Food of good quality and range. Towel reservation of sun loungers could do with some discipline ( as in 'we remove unused ones after 15 minutes' ) but I understand this is an endemic problem with this sort of holiday, and there are so many pool areas that the problem can be solved by picking a different pool.
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4.3
Google reviews (666)
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Sun-kissed beaches, sparkling turquoise waters and laid-back Caribbean days are all on the menu at the wondrous adult-only The Club Barbados. With fabulous living spaces, 3 swimming pools and a luxurious spa, you are assured of a sensational time...
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4.3
Google reviews (666)
Kathy Groce
I traveled with ladies that we retired together and or worked with. There were 6 of us. We had the best time. The rooms were beautiful the pools and beach area was perfect. The food and drinks were outstanding. The people were so friendly and nice. We met a lot of nice guests too. The entertainment was good as well. It was a great vacation and a place I would like to come to again.
Dani
Visited for 10 nights with 5 others, and I enjoyed every second of our stay. The hotel itself is in a perfect location, with entry to the beach at the rear of the hotel, with stunning views of the very blue sea. The rooms are clean and spacious, but the hotel doesn't have any lifts, and so bedrooms on floors 2, 3 & 4 can only be accessed via stairs. This is unfortunate due to obviously having to carry heavy suitcases up to said rooms - particularly for the older visitors. However, there are friendly & helpful bellboys who will carry the luggage up for you. The food was delicious - there was great variety from both of the restaurants on site (sunset & Enid's). Don't really understand previous reviewers complaining about lack of flavour etc, as all meat cooked was cooked with plenty of sauces or seasoning, as were the rice/any pastas, and the bread was always lovely too.
The bar & restaurant staff are fantastic - particularly Vinnie, Darius and Jermaine. They were attentive, polite and kept us amused throughout out stay and beside the pool. The restaurant staff were always lovely too. However, there was only one staff member who let down the resort and that was a woman on the reception desk. I was unable to get her name; however, her greeting when we arrived in the evening on our first night was dull, with no real enthusiasm and was more interested in being given a credit card. She was also incredibly unhelpful when checking out, which was an absolute mess around.
Overall, the stay was brilliant. I would definitely visit again, and would visit for 10 nights again, if not more. Cannot fault the resort, the food or the location and would recommend to couples and groups of people alike. Would happily give 5 stars had it not been for the negative interactions with the woman at the front desk.
Dawn Lawson
I can’t praise the staff enough. Everyone from the managers to the house keeping staff were all amazing!! The rooms were extremely clean, drinks were amazing, and the food was great. Everyone was pleasant and eager to help in any way possible. As I solo traveler safety wasn’t an issue. I felt totally comfortable at all times. Everyone answered any questions that I had. I had a wonderful massage at the spa. The drinks were amazing and the food was delicious. The atmosphere was awesome. Everyone from the coffee girl (sorry I can’t remember everyone’s names) the bartenders, and especially Bob and Rondo. These two gentlemen were especially sweet. Very gentlemanly 😊 I would highly recommend this place. Solo or not, it’s totally wonderful. I’m definitely coming back. I didn’t have a negative experience with anyone there. As beginning solo traveler safety wasn’t an issue. Day or night.They set the bar very high for my future solo travels.
Dean Fitzgerald
Had a nice time and met some nice people here. Bit of an older crowd and more British people than I expected. Rooms nice, but insects are very noisy at night and generally turn it in around 5am. Older staff are much more attentive and engaging. The food is good at breakfast and lunch, but sadly a bit hit a miss at night we found. Lime tree shops and a big Masseys nearby also if needed for water. Main attraction is the beach, which can be accessed next door and serves Sandy Lane, which is beautiful and definitely a reason to stay here.
Jennifer Fogle
Everything that Dacia the person that gave a review and one star was correct on all
Accounts about the property and staff . The lengthy rebuttal from the place doesn’t surprise me because they have an excuse for everything as well as they just say sorry . They don’t offer any compensation or do anything to make up for poor service . The staff minus maybe 3 people are the worst staff at any resort I have been to. Management told me that they are rough on the outside and if we tried harder and cracked their shell they would come around and be nicer then. They were so rude to us and we never felt welcomed there . From the guy in the towel shed who yelled at me to the waitress who made us clear our own plates after eating because she was annoyed we were eating . The grounds are in disarray. We were led to our rooms by a back alley. Everyone is allowed to smoke all over the property. Our toilet clogged and the cleaning people left the dirty bleach rags on my husband’s clothes in the bathroom. We spoke to management several times and she had nothing to say but sorry. She seems to be in the wrong industry as you can tell no one respected her and nothing changed while there. People sit right out in front of your ocean view room by your patio- it is weird and uncomfortable . Everything was falling apart, the AC units were a mess and broken things. There is no beach . No pool service . We did everything we could to stay off property and had to pay so much to try and enjoy our vacation. We had three rooms! They did nothing to compensate us. When at the spa, which is really in need of updating they short changed my daughter with by an hour of service and still charged us and had to get it refunded . The quality of food is poor and it takes forever to get an order. It was a horrible vacation and feeling to be so unwanted at a place and such rude staff. I tried to get compensation from the company Elite Islands resort and they did nothing as well.
The more reviews I read it is amazing to hear your excuses for what people write . People come back there that are old, smoke and are drunk. That’s why they like the place . It felt like staying at an assisted living center with cranky staff . There is no striving for anything there to change or improve . They have such bad attitudes and are not there to please.
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4.4
Google reviews (400)
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Escape to the Caribbean island getaway of Barbados for a holiday of a lifetime at the fabulous all-inclusive Mango Bay Hotel. Sun-kissed days await beside the inviting pool, while an amazing array of water sports can be enjoyed in the crystal clear...
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4.4
Google reviews (400)
Lasting Enhancements
Beautiful food. Beautiful setting. Staff to eager to take your cocktails before you’ve finished also we were having a breather eating our food and staff tried to take our plates away before we had finished. They need to ask before as first.
Linda Handsman
The condition and the caliber of the rooms were terrible. They need gut them completely and start over. The food was merely passable. The staff were very nice and the each was gorgeous. I would ever stay here again nor recommend this place if quality is important.
Jane Willis
Just come back from Mango Bay. Stayed there last year so second visit. In the process of booking for next year. Love the hotel and location. Small hotel which I like right on the beach. Staff very friendly and helpful. Made new friends last year and met up again this year. Good value
les eriksen
Best value on the island. I checked out of the crane and into mango bay and so pleased I did. Isabella the guest service manager is a delight and really makes each guest feel special. Dale the general manager runs a very tight ship and addresses any missteps immediately. So grateful for the leadership team at mango bay! Happy Independence Day beautiful BIM!
Z
The staff at this hotel went above and beyond to make sure my stay was as comfortable as possible. I can't recommend staying here enough and I hope to return myself one day. The food is tasty , the rooms have air conditioning and the customer service is amazing 11/10 would recommend
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4.7
Google reviews (25079)
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Enjoy the superstar treatment on your Caribbean holiday with a stay at the legendary Hard Rock Hotel Cancun. From the funky decor to the activities and facilities throughout resort, everything here has been designed with rock-lovers in mind. Of course,...
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4.7
Google reviews (25079)
Amy
Beautiful place! We stayed for about 9 days. Only about a 15 min ride from the airport! Very close to the mall and to the convenience store. Service from the cleaning staff, the poolside staff and restaurant staff were amazing! The staff are so kind here! Shoutout to Victoria and Chac!! The food was 9/10, our room was very neat and tidy when we came in. The only sucky part was that our hot tub that was in the room, the jets did not work. When we arrived and after checking in, we were able to get into our room. The bartender Emmanuel was the best bartender ever , he was always so kind to me and my partner. Making us super yummy drinks and surprising us with the best cocktails ever. Frida, the buffet, was far the best buffet I've ever had!
******TIPS: BE CAREFUL around the staff members that are wearing a gray shirt that says "Legendary". They target new comers like myself and my partner. We had a guy named Javier, come up to us and was tryna sell us things on our first day and try to convince us to become a member there = wanted more money from us!💸
They have excursions available there and IF you want to see and interact with the dolphins go to the mall and pay there in person instead of paying through the hotel. At the hotel it's about 250+ per person and at the actual place it's $100 cheaper!
Luke Meetze
Absolutely incredible entertainment team! Chris, Ilene, Edu, Angie, Danny, and Omar made our day unforgettable by getting me to join the relay game in the pool—something I never thought I’d do! Their energy was contagious, their encouragement genuine, and they made everyone feel welcome and excited to participate. They turned a simple poolside afternoon into one of the most fun and memorable parts of the trip. Huge thanks to this amazing crew for their enthusiasm, creativity, and the laughs we shared. You all are the heart of the resort—can’t wait to come back!
madeline
I recently had the pleasure of staying at the Hard Rock in Cancun, and I want to share my experience! I had read several reviews mentioning that getting reservations for the restaurants could be tricky. While I agree that for some restaurants, you need to line up starting at 1 PM (and yes, it can take up to an hour), I believe it’s well worth the wait. For the other restaurants, as long as you arrive by 6:30 PM, you should have no issues. The rooms are a bit too small and could use some updating, but honestly, you tend to overlook that because of the incredible service from the staff. Every team member goes above and beyond to ensure your stay is perfect. A special shoutout to Omar, who made my 60th birthday truly unforgettable! He is hands down one of the nicest, most entertaining, and hardworking individuals I've encountered in the hotel industry, and I’ve been to many resorts. Omar took the time to connect with guests, genuinely wanting to learn more about everyone. It was through our conversation that he found out we were celebrating my birthday. During the foam party, he even called me up, had someone escort me, and announced my special day to everyone! He made sure to celebrate not only my birthday but also acknowledged other occasions, whether they were anniversaries or other celebrations. Overall, if you’re looking for a fantastic vacation experience, the Hard Rock Cancun is a place to consider!
Victoria Aharon
Great experience, 10/10.
Still waiting for my job offer to be part of the entertainment team along with Angi, Tessa, Jony, Ailyn, Fernando, Omar, Chris, Edu, Josep, Roger. The fun never stops thanks to them!
Willy by the pool also a great help every day helping us find seats, towels, and umbrellas!
Ariel and Roger at Frida restaurant always took great care of us at every meal (as did all the rest of the staff) and made us feel like family.
We loved everything about the resort, but it’s the people who truly make the experience.
Nothing compares to that Mexican hospitality. "El mexicano nace donde le da la gana"
Corbin Wiggins
We had an absolutely incredible stay at the Hard Rock Resort in Cancun! From start to finish, everything was top-tier, and the level of service we received truly made our trip unforgettable.
A huge shoutout to our amazing butler, Jessy. She went above and beyond to make sure every single one of our needs was met with care and attention. Whether it was coordinating reservations, arranging special surprises, or just checking in on us throughout the day, Jessy made us feel genuinely cared for. Her warm personality and professionalism made all the difference—she truly elevated our experience.
We also want to give special thanks to our chef, Manuel, who prepared an outstanding private lunch for us. The food was beyond delicious, with every dish beautifully presented and full of flavor. Chef Manuel’s passion and talent were clear in every bite, and the private dining experience he curated made us feel like royalty.
We can’t recommend the Hard Rock Cancun enough. The resort itself is gorgeous, but it’s the people like Jessy and Manuel who made this trip so special. We’ll definitely be coming back!
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3.9
Google reviews (380)
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Immerse yourself in 5-star elegance, luxury and style at Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort – Adults Only, a magnificent all-inclusive adults-only escape in beautiful Dickenson Bay. This dreamy getaway is surrounded by...
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3.9
Google reviews (380)
Latasha Williams
Our experience at the Royalton Chic Antigua could not have been any better! From the moment we arrived, we were treated with such care and attention. Our butlers, Errolson and Kemoy, went above and beyond to ensure we had everything we needed at any given time. They listened to all our preferences and made sure we never had to ask for the same thing twice—true professionals with a personal touch.
Raeleen, the housekeeper who kept our bungalow spotless, always greeted us with a warm smile. It was such a lovely way to start each day!
Dining at the Hunter Steakhouse was a highlight thanks to Theresa, Sanesha, and Chef Jason, who made sure every meal was perfect and up to the highest standards.
Even in the evenings, the service remained exceptional. Sabrina at Epic Bar and the ever-smiling Hannah at Taboo created such a fun and relaxing atmosphere, handling even the busiest crowds with ease and grace.
And I can’t end this review without a special shoutout to the amazing food truck chef—she made the best jerk chicken I’ve ever tasted! Despite the heat, she served every guest with kindness and a smile.
While the accommodations were top-notch, it was truly the people who made this trip unforgettable. We’re already thinking about coming back to celebrate my husband’s next birthday at this incredible resort!
Linda Dec
First thing was we had to wait over 4 hours for our room, we did not get a a room in the Diamond Club building which we paid for, we got a room over looking a pool and food truck in building 5. There were no complimentary robes at all and no turn down service, food was mediocre, staff was very nice but only used the “what’s app” for communication. We couldn’t get that which made it difficult to communicate with our butlers. Always had to find them..Loved the locals, very nice and fun…Hotel is only 12 months old and looks 10 yrs. Cracks in foundations and tiles falling off pools, Falling apart. They slapped up this resort😩 Only 1 hot tub for both Diamonds club and regular guests. Diamond club bar was never fully stocked with fruit flies on buffet that was definitely not fresh daily. A lot of amenities were broken. Had to run hot water 20 minutes before getting hot first 5 days. Royal Spa heaters were broken day of our appointment for Hydro therapy, Sewage processing building was in center of the resort in the back. Could smell it. Loud beat box music consistently the same till late hours every night. Rude visitors!! Got seriously ill with a virus 6th day there. Didn’t stock fridge every day. Room service was terrible. They couldn’t get an order correct. Do not recommend this resort. 👎✊
Jade Beauvoir
During my stay at Royalton Chic Antigua with a friend, the Aqua Fit team truly made our vacation unforgettable! Their energy, enthusiasm, and professionalism were outstanding. Each session was a perfect blend of fun and fitness, making it easy to stay active while enjoying the beautiful poolside atmosphere and Caribbean vibes.
The instructors, Daniel and Eliena were knowledgeable, engaging, and great at catering to all fitness levels. Whether you're a beginner or a fitness enthusiast, they ensure everyone has a fantastic time. Their upbeat attitude and motivating spirit made every class something to look forward to!
If you're visiting Royalton Chic Antigua I highly recommend joining the Aqua Fit sessions—it's the perfect way to start your day feeling refreshed and energized. Kudos to the team for their hard work and dedication!
Special shout out to Daniel for going above and beyond his fitness role assisting my friend and I to contact locals to secure our ferry trip to Barbuda which we were attempting to complete for 5 days, without luck. He was very personable and we appreciate the extra effort he took to engage us.
Human Resources
enjoyed a much-needed vacation at the beginning of January 2025 at a small resort that was well-maintained. The rooms were clean, the beds were comfortable, and the room service was great. However, the food was just okay—not bad, but nothing special.
The customer service left something to be desired. While the employees were friendly, it seemed they lacked proper training in hospitality, as they appeared to have been hired without any formal preparation.
The beach was public, which meant there were many people walking along it trying to sell their products, which I found bothersome. It was difficult to relax with constant interruptions.
The entertainment during the week was disappointing; I would rate it a zero on a scale of 1 to 10. It's unclear how they organized it, but it certainly didn’t live up to expectations. If you're looking for a quiet and restful vacation, I recommend going during the week. The atmosphere changes significantly on Fridays and weekends, as the party crowd arrives.
Overall, while the location and property were nice, there are significant improvements needed in both entertainment and customer service. Despite these issues, I would consider returning to this property.
Lauren Donohue
DO NOT pay attention to the negative reviews about this resort!
We came end of March 2025 for a week. The amenities, service, and location are all fantastic and we loved every day of our trip.
Our room was large and clean and very comfortable. The food is delicious and we found it very easy to secure reservations through the Royalton app. The beach was pristine! The staff friendly, welcoming and engaging.
We couldn’t have asked for a better vacation and had we had paid attention to some of the reviews, we would have missed out on a fabulous experience. I wouldn’t hesitate for a moment to recommend this resort!
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4.6
Google reviews (5631)
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Prepare to enter a world of blissful relaxation and indulgence when you stay at the Azul Beach Resort Negril. The all-inclusive package paired with plush rooms ensures you are living in comfort during your getaway. Families and couples alike will enjoy...
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4.6
Google reviews (5631)
Alyssa Stegemoller
We’ve had a great vacation here!
Our room was very nice and well kept. The beach was pristine and Sparkles and her ENT crew kept everyone entertained all day! From our butlers (Dwayne and Tamera) to our favorite servers (Tamera, kadene, and many others) and even the lifeguards they took our trio from good to great. 10/10 recommend!
Erica McDermott
Great resort with even better staff. Our butlers Tamera and Dwayne were wonderful and very attentive to all our needs. The beach was absolutely beautiful and the resort and rooms were always very clean. We brought our 3 yr old son and everyone was so sweet and accommodating to him which was a bonus. Highly recommend this resort. We had an amazing time!
Javier Bustamante
We recently stayed at the resort and overall had a good experience, thanks in large part to the amazing staff—especially Dwayne and Tamera. Their attentiveness, professionalism, and genuine care made a big difference and truly elevated our stay. They went above and beyond to ensure we were comfortable and well taken care of, and it really showed.
That said, there are a few areas that could use improvement. The room itself felt a bit dated and could definitely benefit from an upgrade. When we first arrived, the water pressure in the bathroom was spotty, although it did sort itself out eventually. The hallway paint was peeling in some areas, which took away from the overall appearance of the resort.
As for the dining experiences: the food was decent, but there were some drawbacks. The wait times to be seated and served were consistently long, especially at the Asian restaurant. Mahogany, unfortunately, had quite a few flies inside, which made it difficult to enjoy the meal. On the upside, the Italian restaurant was consistently good, though it’s quite small, so the wait times there were also on the longer side.
Despite the facility-related shortcomings, the staff did an incredible job making the most of what they had. Dwayne and Tamera, in particular, made the experience memorable with their kindness and top-notch service.
With a few updates and attention to detail, this resort has the potential to go from good to exceptional.
George Benjamin
This property is one of the older ones and it is obviously showing its age. Despite that, they have done a decent job of maintaining it.
They do seem to be a bit disorganized in that we had back-to-back bookings, but the staff didn't keep track of it and ended up reassigning our spot on the beach. The turn down service only happened once during our 6 night stay. Even the small bottle of Rum cream that was given as a gift was stolen from the room, but management wasn't too bothered to find out who did it. One of the days the hot water wasn't available and another day there wasn't any water in the taps for an hour. I called the front desk and they said maintenance would come by but no one ever did. Thankfully it came back eventually. There were some staff who definitely went above and beyond to make our stay great, but overall it didn't hit the mark.
The food was underwhelming. The Mahogany open kitchen and the Italian Di Romagna restaurant were the only ones that were decent.
The staff at the Kids place were amazing at looking after our child whenever we dropped her there.
The location and beach are great, but unfortunately, this isn't a place we would come back to stay.
jessica kowalewsky
I was excited when I saw the pictures and ratings for this all inclusive resort. We have been to 4/5 star resorts and this is NOT it! The only thing this resort has going for it is the location along the 7 mile beach. The buildings are in need of repair and pool furniture or lack there of, is breaking down. Cushions have stains on them. The pools are murky and full of floating debris. They are not cleaned daily! The staff overall is not friendly and make you feel as if you are putting them out when asking for a drink or beach towel (which they are always out of!). They are not grateful for the tips and rarely say thank you. The wait at the restaurants is unacceptable (1 hour 45 minute was told to the couple in front of us) We are Prestige members and are able to make reservations and were told at one restaurant that we still had to wait 45 minutes! I would not recommend this resort. It gives Jamaica a bad name! The only redeeming quality was our personal butlers Roxanne and Marklan. They were attentive and made sure we had everything we needed and wanted!
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4.6
Google reviews (881)
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Embrace the laidback charm of Jamaica with a stay at the adults-only Sunset At The Palms Resort. Standing just steps away from soft white sands and pristine Caribbean waters, this impressive complex offers a wealth of amenities as well as an excellent...
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4.6
Google reviews (881)
Zoe Stafford
A Slice of Paradise!
Sunset at the Palms Resort exceeded all expectations. From the moment we arrived, the staff made us feel so welcome—absolutely excellent service all around. The tropical atmosphere is stunning and so unique, it truly feels like you’re in your own private paradise. The food was delicious, and every detail of our stay was just perfect. We met some amazing people during our time there, which made the experience even more special. If you’re looking for the perfect place to relax, unwind, and soak in a gorgeous beach with breathtaking sunsets, this is it. I can’t recommend it highly enough, and I hope to return very soon!
Asia
Our visit was in June 2024. My boyfriend and myself loved it here! The staff were amazing! Food and drinks were good for an all inclusive. Very chill quiet if you want a party this is not your spot, while traveling I like to have a quiet home base. If we want to party we can find one 🙌🏻 if you are a traveler you understand this concept We had a great time! We will be back.
Rosemary
Came back for a second visit January 21-28, as we loved it last April 2024. Better weather in January (cooler), but be sure to take your bug spray to the beach! This adults only resort is absolutely wonderful - excellent staff and service, fantastic food, gorgeous jungle surroundings; beautiful beach is across the road from the resort, and a crossing guard ensures your safety. There are clean, modern washroom facilities at the beach, plus a beach bar with more great food. Never a problem getting a lounge chair at the beach or by the pool. Sunset is a boutique resort, so even at full occupancy, it's never crowded anywhere, and no lineups for food, which is delicious and never disappoints. A good idea though, is to grab your beach/pool towels in the morning, as it can take awhile for the staff to replenish the supply, due to guests not returning used ones. (Shame on those guests!) The clean, comfortable, charming treehouse "standard" rooms are the same as the "deluxe" rooms, only difference is that they are closer to the road, which can be noisy. Earplugs solved that problem for me! Many guests we met had been there multiple times, and we will be back again. Highly recommend for a relaxing vacation!
Anna H
Our first trip to Jamaica became a wonderful memory thanks to this resort.
The resort is well-maintained, and the staff are professional and friendly. The buffet and restaurant food were especially excellent. The private beach right across the street is beautiful. I can see why so many guests choose to return here.
P.S. The Blue Mountain coffee sold on the resort’s private beach was all burnt beans. Be cautious of a few scammers.
Caitlin Tee
This place was magical. Visited in March 2024. It was so beautiful and so peaceful. Yes, it is 1.5hr away from the airport so be prepared for a bit of travel but once you get there you can just relax. Upon arrival, during our check in process we were served with a delicious drink, it was non alcoholic and so refreshing! The beach is a short walk across the street (they have their own crossing guards). Private beach area for only guests with a restaurant/ bar on the beach so they can serve you. They put out chairs specifically for you and where you want to sit. There is no lack of shade, which is great. Food throughout the resort was good, no complaints, but we aren't picky. This is not a party kind of resort, very laid back. Perfect for the folks that are just looking to rest and relax. Room was very well air conditioned and shower was great after a day at the beach. We'll be back many many more times!
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4.3
Google reviews (2658)
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Wake up to glorious tropical days on the sun-soaked Caribbean island of Jamaica with a stay at the 5-star Secrets Wild Orchid Montego Bay. Settled beside powdery white sand and glistening turquoise waters, the spectacular adults-only complex is an...
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4.3
Google reviews (2658)
Angail Wiley
Lisa and Davin were great at check in. Kenny and Duran are the BEST butlers on this side of heaven. And Nickiesha and Tanesha with Amstar deserve flowers for how hard they rectified a problem for us.
I don’t know if I’ll recommend this resort as I am a tough critic on food and drink and this resort needs some upgrade in quality. Best restaurant was the hibachi but idk guys, I feel like I woke up with knots in my stomach every day after that. Service was great though, everyone was kind and attentive. And again, Kenroy and Duran!!!! They would have something ready for us before we even asked. It’s amazing that 2 people can work together so well and treat us like the only girls in the world. I miss those two dearly already!
It was my cousin’s birthday and Kenroy and Duran treated her like royalty all day and secretly decorated for her while we were gone.
Pools were nice and beach access on the other side of your swim up room was great, too! Can’t promise I’ll be back but if I do, it’ll definitely be as a preferred member again! Thank you all for everything!
Jennifer O'Meara
To start, we had a wonderful time in Jamaica - we loved the people and the food, but I wouldn't call this a five-star hotel. This was our first all-inclusive experience. Many people we talked to said this was not nearly as nice of a resort compared to other all-inclusives or even other Secrets
The pools, beach and exterior grounds are gorgeous and the hotel itself is well kept and clean but the rooms are dated, especially the bathrooms. They need some major updating. When we saw the preferred side there is definitely a difference in terms of ambiance and overall look/feel.
We didn't receive turndown or housekeeping until Day 3 after we provided feedback through the Hyatt App (I did love the functionality of the app). I will say they immediately addressed the feedback and the final two days service was excellent, and they did provide access to the Preferred side of the resort along with dinner at one of the Preferred restaurants with a reservation, which was great b/c the Wild Orchid restaurants do not take reservations. The food was great everywhere we ate throughout the resort - room service was just OK, and I would say Blue Mountain was our least favorite. The Breakfast Buffet was excellent.
I mention this because the first night we went to dinner at 7:30, and we were told they may not be able to seat us before they close at 10. Thankfully we found one restaurant that got us in by 8:30. But this really shocked me so we ensured we were down for dinner by 5:45-6 every night to ensure we'd get in. Honestly the best food was the Jerk Chicken hut on the beach - HIGHLY RECOMMEND.
Most of the staff is quite friendly but some bar service was not great and the drinks were incredibly weak. The pool bars were the best for service and drinks. Most of the restaurant staff was friendly and throughout the resort the staff always say hello, etc. We did receive good advice prior to ensure we bring cash so we can tip throughout our stay and it does make a difference. We tipped room service, restaurants, buffets, concierge.
Lastly, there was a lot of saving loungers at the pool and beach. People would save spots at 8am and then not come back for hours, which was incredibly frustrating.
Overall, we loved Jamaica - the people and the food. We felt incredibly safe at the resort and outside the resort, but I would definitely re-consider staying at a Secrets especially after what we spent to only go Sun-Thurs. I will say it's an excellent location - close to the airport so you can truly get started on your vacation the day you arrive vs spending two hours getting to the hotel.
We used TripGuy to book our trip, and they were incredibly helpful when we said we knew we wanted Jamaica and somewhere close to the airport. I do believe this is likely the nicest resort in Montego Bay, but it is not five stars - at least right now.
Donna Mason
I am not happy that some of the restaurants are closed for dinner in the evening. One being the Seaside grill and the other the Oceana. I am here at the moment for another week and I am struggling to find a good restaurant with good food. Sorry, but the only good one for us was the Italian and worst is the French. The steak was awful! This is not gourmet dining! I have been to many other resorts which was far superior and I would not come back to this one. I paid a lot of money for this holiday and I feel it definitely isn't worth the money.
Andrea Logue
Have enjoyed coming back here the last few times but this time …..something changed. Service is not what it was. Tried to tell us we can’t sit at a pool
Side bar with our swimsuits - really? We are at the pool.
We could not get our room key working leaving us sitting In the hallway for someone not once but twice. We went downstairs 3x and each time they were not helpful making us wait in another line to fix our key - bb
We got married here a few years back- have brought back friends 2x since - not happy !
claire robinson
Luxurious Stay at Wild Orchid Secrets, Jamaica
We stayed at the Wild Orchid Secrets Hotel in Jamaica this past January, and it was an absolutely luxurious experience. We upgraded our room to stay in the exclusive block with a private beach area, and it was worth every penny. The room was stunning, featuring a hot tub on the balcony, a service hatch for room service, and even a pillow menu for added comfort. It felt like true indulgence.
The concierge and service in the exclusive block were excellent, though the food options in this area were a bit limited. That said, we had access to the main restaurants, which offered a fantastic variety of cuisines and consistently delicious food. The entire complex was beautifully maintained, with lush grounds and a relaxing atmosphere.
The evening entertainment was excellent and very professional, with a great variety of shows and performances that added to the vibrant atmosphere of the resort.
One slight downside was the gratuity system. While we prepaid gratuities, we noticed that those tipping with cash at the bar often received priority service, which felt a bit off-putting. That aside, the service across the resort was generally top-notch.
Overall, Wild Orchid Secrets provided an amazing experience. I’d recommend it to anyone looking for a beautiful, well-maintained resort with luxurious amenities, top-tier entertainment, and a wide range of dining options. We thoroughly enjoyed our stay.
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3.9
Google reviews (426)
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Overlooking pristine white sands and turquoise waters on the southeast coast of Barbados, Wyndham Grand Barbados Sam Lord's Castle All-Inclusive Resort is a supreme choice for a luxury Caribbean holiday. Set amidst glorious tropical gardens, this...
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3.9
Google reviews (426)
Jason Pauxtis
I had a really enjoyable stay here. Beautiful, modern and clean property, but some of the grounds need upkeep, which is unfortunate for such a new hotel.
The service overall was good, and our server at Castle View for dinner was top notch. Genuinely friendly and enthusiastic. Appreciate all the vegan options at the resort.
Rooms are bright, modern and spacious. Gym is moderately equipped, enough to get a decent work out in.
The pool area has plenty of seating and offers private nooks. The lantern pool bar leaves A LOT to be desired. Underwhelming in every way, like it’s an afterthought.
The beach is beautiful, but covered in seaweed. The hotel does not remove it so it just continuously piles up.
$25 room service delivery fee is outrageous and unacceptable.
Overall, a relaxing place to get away for a bit, but it’s not without its quirks.
Scott Klein
Beautiful hotel and great friendly staff!
The food was good and there were many options for an all inclusive resort. We really enjoyed the cool rum bar. We never left the resort and just took it easy at the pool. It’s Winston this side of the island and the water was real rough. They have a really nice gym and it’s a good size.
We’ll certainly retain to this resort!!!
Basia Leon
This resort is gorgeous but the overall consensus is that management has some serious fine-tuning to do.
1. The check in process was absolutely chaotic.
The check-in area was jam packed with people waiting to check in, and people who were already checked in and just waiting on their room (not to mention the constant flow of current guests having to come to the lobby to rectify an ongoing complaint because they weren’t being helped else where).
We were checked in and told to have a seat. Half hour goes by and another staff member asks us if we need assistance. We let the member know, we’re waiting on our room. She goes to the front desk, comes back to us and lets us know our room is ready, and to follow her. If that lady didn’t approach us, lord knows how much longer we would’ve been sitting there.
2. They’re clearly understaffed. My wife and I don’t bother the staff when we’re away but we noticed that our room was tended to only once, during our 5 night stay. We didn’t mind, but for the price, it was definitely expected.
While being seated at the pool area, us patrons weren’t being served, despite consistently seeing servers pass by. If anyone around the pool area wanted drinks, we had to walk up to the pool bar and get it ourselves. I didn’t like that.
3. The dining options are limited. Most foods are buffet style, in the main restaurant (Mediterranean). The fine dining option (Castle View) is always packed so make sure you make your reservation asap.
The room itself was gorgeous. The resort grounds are beautiful- but again this is expected because this is a brand new resort. I don’t imagine them being able to keep it up in the coming years, if they continue the way they’re going now. Feel free to book but, do so with a grain of salt.
Tamilla Azamova
This is a great resort only 15 minutes away from airport. All inclusive with amazing food and drinks options.
We have traveled as a group of 10 people and had 4 different rooms which were all awesome and clean.
Stuff on property is phenomenal, very welcoming and attentive.
Special thanks to the entertainers Ayshama, Clive and Kaska, we loved all the shows each night!
This property also has 2 tennis courts and kids club that works 9-12 and 1-5, we used both!
We will be back 🩷
Tysha Wallace
I recently stayed at Wyndham Grand Barbados, and I must say, my experience was far from satisfactory. I feel compelled to share my concerns in hopes that future guests will be aware of the issues I encountered.
First and foremost, upon arrival, we had to wait for 2 1/2 hours without any accommodation, which was incredibly frustrating. To make matters worse, the front desk staff were unaware of our full payment made prior to our arrival, leading to an attempt to charge us the full amount again. It took showing proof of payment for them to finally correct the error, which felt unprofessional and disorganized.
Once we finally got to our room, we discovered our luggage had been sent to the wrong location, forcing us to wait even longer to retrieve it. Our troubles didn’t end there; while taking a shower, water flooded the bathroom, and we had to pile towels to manage the situation—definitely not what you expect from a hotel of this caliber.
To top it all off, on a late-night return, our room keys didn’t work, which added more stress to an already frustrating stay. I was also under the impression that this was an adult-only resort, yet we encountered children during our visit, which was disappointing.
Overall, our experience at Wyndham Grand Barbados was riddled with inconveniences and a lack of professionalism. I sincerely hope they address these issues to improve the experience for future guests. Unfortunately, I cannot recommend this hotel based on my experience.
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Discover the enchantment of Mexico at Generations Riviera Maya. Nestled in the heart of Riviera Maya, this resort invites you to immerse yourself in the warmth of the Mexican Caribbean, promising a memorable family vacation. With its unique setting,...
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0.0
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Awarded with the AAA Five Diamond Award, Prepare to be pampered in paradise with a stay at Secrets Cap Cana Resort and Spa. This exquisite adults-only resort rests on the picture-perfect sands of Juanillo Beach in the private gated community of Cap...
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Up to 37% off
4.4
Google reviews (18811)
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Luxury beach holidays don’t come any more spectacular than a stay at the 5-star Hard Rock Hotel and Casino Punta Cana, in the picture-perfect paradise of the Dominican Republic. Here you can to splash about to your heart’s content at the waterpark,...
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4.4
Google reviews (18811)
Becky Gardner
We traveled with 8 families and I don’t think our service could have been better! Og and Muriel, our concierge “butlers” were so attentive and made everything SO easy! Felt like VIPs with their service! Saved us chairs at pool and beach! Got us specific requests to room, reservations for our large group to almost every restaurant there!
We are so grateful for those two!
They even did TikTok’s with the kids!
The beach is clean and gorgeous!!!! The activities for the kids and adults were . My 4 year old loved the kids club! Although I don’t typically let my kids run amok when traveling, it felt very safe and secure to let them go between ice cream and arcade and teen clubs. My 4 year old asked me to go back today lol.
The all inclusive makes things so easy. Clearly catered to families here.
I’d go again.
For those looking for cons: it’s a huge complex, lots of walking. I actually enjoy this to work off all the food and drinks! But some may not enjoy all the walking. You can catch a “tram” golf carts or rent one.
restaurant wise: the steakhouse wasn’t their forte (toro). Get the risotto at the Italian restaurant! So good.
The fridge in the room didnt get cold which was annoying but they filled it every morning.
All of us have been saying how we are already ready to go back!
Simran Hira
We just been to Hard Rock for 8 nights as 7 adults and 5 children.
Pros
1. The rooms are nice and clean (however the lower rooms have had massive mosquito problems)
2. It is true all inclusive, no annoying things on the menu that you have to pay surplus for
3. Some staff are really lovely
4. Good for kids (as it is not a luxury resort)
Cons
1. The food isn't very good, really there to cater to the masses
2. They randomly close restaurants for private functions and maintenance. They don't communicate to staff or guests.
3. The beach has lots of cigarette butts and and plastic debris from guests. And if you get cabanas ($100 per cabana), you get constantly harassed by sellers.
4. Most of the staff can be really rude and sometimes argumentative. Customer service is non existent and you keep sent to different desks to book things.
5. The Legendary tour/breakfast is the worst! You have 3 hours of your day wasted, you have to go through 4 people trying to sell to you and then if you are promised any discounts for attending and don't sign up, you get send to rude cashiers who make it very difficult to get the deals.
6. The arcade, bowling alley, golf ($300), youyu restaurant are all at extra cost. All the shops are really inflated prices. Resort credit as advertised when booking is non existent.
Also do not book directly with hard rock! They scam you out of luggage they book basic economy flights even is it you select standard economy. Even if you provide proof, they tell you "they have provided the best service they can" and stop replying. Also don't be duped by the free transfers, it is for only two people (they charge for babies sitting on your lap) and they don't arrive and don't reply to emails when trying to book it.
I can see the appeal people coming from America etc, but don't waste the journey from England! There a much nicer places to come at much better value.
Vinni Sokhey
Been at hard rock punta Cana for 4 days and unfortunately we still have 4 more to get through.
We are a group of 12, 7 adults, 5 kids celebrating a 70th birthday.
We emailed ahead to confirm transfers and a small surprise for the birthday boys room. Landed at midnight and the hotel transfer never turned up. Luckily one party had booked themselves private transfer and we were all able to use it.
No surprise for the birthday boys room.
Checked in around 1am and on closer inspection we found the bedsheets were stained, floors were filthy and room was full of mosquitos.
2nd day no one came to clean our room.
4th day our ac stopped working because there is a gap in the back doors all the time which triggers the ac to turn off and let’s all the mosquitos in.
The food is below average in the restaurants. The buffets are ok.
The drinks are awful, watered down and served in plastic cups. No juices or smoothies for kids. No ice cream except in the lobby.
The staff are uninterested and I can’t blame them, it’s a huge hotel with thousands of guests, who should they please? Only the VIPs I guess, which we are not.
Looking forward to going home and will definitely not be recommending or returning.
Billie Jo Smith
A large group of us stayed at Hard Rock Punta Cana last month. We all had an amazing trip and are still talking about how much fun it was!! Being VIP Hall of Fame really made it one of the best vacations we have been on yet. Og and Mariel, our butlers, were fabulous!! They were available to answer questions, checked in throughout the day, sent us a summary of daily activities each morning and made pool chair, cabana and restaurant reservations. They took care of us from check in to check out!!!
Julia Schulz
It was my first time in Punta Cana with my friends, and we had a great time at the member pool. Scooby Doo was so helpful there, with great service anytime we needed absolutely anything. Would totally recommend! Also the waiters, Roberto, Dorka, Pablo, and Jaime, and our butler Rafael were excellent. The rooms and restaurants are great as well, especially the food truck at the member beach, with Lorena and Argenis. Jose at the member pool bar is the best!
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Up to 32% off
4.7
Google reviews (4474)
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Luxury facilities combined with stunning natural beauty create a dream holiday setting at the lavish adults-only Secrets Akumal Riviera Maya on the sun-drenched shores of Mexico. Here you’ll enjoy impeccable hospitality and sublime service every day of...
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4.7
Google reviews (4474)
Heidi Friesen
My husband and I just got back from a two week vacation at Secrets Akumal. I cannot say enough good things about this resort. It’s such a beautiful place and all the service we received was above and beyond anything we could have expected. Our concierge, Leidy, took care of so many things for us and made sure we were always happy. Ismael, our poolside and beachside server, remembered us from the very first day onwards and always made us feel special. The Preferred Lounge bar staff, Josua, Alejandra, and Sarai, made us feel like family. The Market Cafe staff, Isabella, Noemi, Eliazar, Michelle and all the servers there, were always so happy to see us and presented us with a lovely plate of dessert with message. Fabiola in the spa was so gentle and calm. Wilbert at the Bordeaux was so funny and attentive. Lisbeth who we had a brief conversation with and then kept running into, who went out of her way to always greet us. All these lovely people in the prettiest surroundings, made for a vacation I will remember always. Excellent food, beautiful room, the list goes on. Very highly recommend!
Hannah Pink
This resort hotel is very hard to fault. The variety of restaurants available, activities, entertainment, scenery, rooms, 24/7 food and drinks, and service is exceptional. I've never experienced such a level of attentiveness and care. The staff are outstanding: special shout out to concierges Diana and Rodrigo; Javier, Isabel, Oscar, Max, Liz and Andrea from the entertainment team (definitely try Stretching and Aqua fitness classes; Adriel (apologies as the spelling may be incorrect) from Oceana restaurant; Ebert from Portofino restaurant; Noemi at Market Cafe. We felt very safe including when we exited and entered from Chichen Itza, Xcarat and Xplor which are all superb and worth visiting.
The biggest downside for me is the prices at the spa. They are at least twice the price we pay in London, and for me it's definitely not worth it. They need to make the prices reasonable.
If I'm nitpicking as well I'd ask that all hotel rooms please have tea, a kettle and milk, be clear on the app and PDF daily summaries from the concierge if the rainy day activities are happening or not, and please update on the app when an activity is cancelled or moves location.
If you book a swim out room, it's a small pool that a few rooms share; it doesn't connect to the other pools or areas, and it's usually in the shade. I wouldn't book a swim out suite again but I think that's just personal taste rather than a criticism.
Nigel Pink
Incredible place. Fantastic service from everyone we engaged with. Beautifully curated food and drinks in a number of excellent restaurants. The rooms are spacious, well kept and have large, comfortable beds. If you don't want to spend all your time in the resort, a company called Amstar offers transport and excursions from the lobby and they don't inflate prices compared to doing it yourself. We had nothing booked before we arrived and they were able to give us all we wanted with a days notice. We always felt welcome and well looked after for the duration of our 10 days and would absolutely recommend it to anyone looking for some luxury.
My only nitpick would be that there aren't enough umbrellas for the number of loungers and every other night they kick people out the loungers to set up evening shows, which I feel could be handled in a better, less intrusive way.
Sherrie Rojas
Our daughter had a wedding there last weekend. It was absolutely amazing!!! Our wedding coordinator, Elsa, was over the top wonderful with everything!!! She went above and beyond to make sure everything was perfect. Loved her!!! Two of the bartender/ servers were also fabulous!! Jesus was one and the other was Timoteo. These two young men went out of their way to make sure our guests were taken care of! The service overall was outstanding and above average!!! Our guests were treated like royalty for the wedding week and we could not be more pleased with this resort. We will be back sooner than later!!! Thank you to all the staff at Secrets Akumal for making sure our daughter’s wedding was perfect and that us and our guests were happy!!!! We already miss everyone!!!
Sophie Odenthal
Absolutely stunning resort - was really sad to leave. It is total luxury in every way. The snorkelling right off the hotel beach is great (loads of tropical fish) and the hotel offers turtle snorkelling tours where you snorkel around the perimeter of a turtle reserve a 2 minute walk from the hotel along the beach. We saw almost 20 turtles! Big thank you to Gina who was an amazing snorkel guide and a lovely concierge.
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4.3
Google reviews (3094)
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If tropical relaxation or romance is what you desire in your next luxury holiday, look no further than the Caribbean paradise of Jamaica and the 5-star Secrets St James Montego Bay. This adults-only complex offers an extravagant exotic escape with...
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4.3
Google reviews (3094)
Austin Sudnik
I stayed at the beautiful Secrets Resort in Montego Bay,(February 1st-12th) Jamaica, and overall, I had a great experience. The resort itself was stunning, and the staff truly made the trip memorable. Employees like Ashtone, Ashekee, Renado, Clive, Hidi, Regina, and Sharifa from UVC went above and beyond to make our stay welcoming and hospitable. Their kindness and dedication really stood out and added to the enjoyment of our trip.
However, one disappointing aspect of our stay was the way the resort handled its own rules. We specifically chose Secrets because of policies like no smoking except in designated areas and no loud music in shared spaces like the pool area—rules that were important to us for a relaxing and enjoyable experience. Unfortunately, it seemed that these rules were loosely enforced, and in some cases, easily bypassed by guests paying staff to look the other way. It was frustrating to see that, despite paying a premium for a resort that promoted these guidelines, they weren’t consistently upheld. Some staff members appeared unaware of the rules, while others turned a blind eye when incentivized.
While we still had a great stay, it was disappointing that Secrets prioritized catering to those who disregarded the rules rather than ensuring a consistent experience for all guests. I hope the resort takes more responsibility in enforcing its policies moving forward to maintain the high standards it promotes.
Tiffany Morrison
** Beware place is loaded with cockroaches **
We arrived on March 28, 2025 for our 9 day stay. Upon arrival our room wasn’t ready. We decided to head to the buffet. We used the restroom before heading into the buffet. In the women’s restroom was the first encounter with the cockroach. I was told it was a water bug and the worker killed it. Told the front desk they wrote it down and stated they would make some calls. On our 8th night there we found a cockroach in our room. Caught it with a glass cup. I went to the front desk spoke to with Shauna-Kay she walked with me to our room. Her reaction oh. I said if there’s 1 there’s a whole family nesting in our room. Our clothes and luggage’s are probably loaded with cockroaches. Her advice was to stream our clothes. I told her we’re best to throw our clothes and luggage to the trash. She called maintain and prevention control. They killed the cockroach spray the area with cleaner. Shauna- Kay called and offered to give us one free night at a Hyatt Hotel. Are you serious thats all our clothes and luggage are worth. Asked for a supervisor he wanted to give us $25 off. I don’t think so. I asked for the number for corporate and I’m waiting for a call back.
Eric D. Jenkins
We traveled as a group of 5 couples. The resort was very nice. The rooms are well maintained as are the facilities. We liked the location and the beach was very nice.
Sometimes the service was exceptional but other times it was lacking.
The food was as expected for an all inclusive hotel in the mid level Secrets brand.
J Rush
For an all inclusive at this price I expected more. I was here for a wedding and it would be good for taking photos, but that's about it. The food was edible, but there was no flavor, drinks were watered down. The service was atrocious. The staff didn't know what was going on and if you asked for something it took either a long time or never came. Restaurants messed up the orders EVERY time we ate. The rooms were dirty and had wires sticking out of the walls. The beaches and water had a ton of sea urchins in them, so tread carefully on the beach/in the water so you don't step on them and have to go to the hospital. Getting here is very difficult, it's past the docks where the large cruise ships dock, so from the airport, with cruise ship traffic it takes 1-2 hours. There's local all inclusive's closer to the airport with better beaches and food.
Bobbi-Lynn Jennings
We just spent 7 night here for our honeymoon and absolutely loved everything about it. The place was so welcoming and all the workers were so nice and great to be around. The resort was kept so nice and can tell was well taken care of . The entertainment was spot on we enjoyed all what st James had to offer we will def come back
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4.5
Google reviews (4248)
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Experience pure luxury on an all-inclusive holiday to the adults-only resort of Secrets Playa Mujeres Golf and Spa Resort. This heavenly getaway lies on the soft white sands just north of Cancun, looking out across the electric blue Caribbean Sea. With...
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4.5
Google reviews (4248)
Alex Chancellor
We cannot recommend Secrets Playa Mujeres Resort enough! This was not only our first visit to Cancún but our first all-inclusive experience; it was an incredible way to spend 7 wonderful days. The food was no less than good but there were some fantastic meals such as the Japanese restaurant, Himitsu. The hotel is about to undergo a major remodel, but the grounds were lovely and the rooms overall were nice (sure, slightly dated but nothing significant). The pools and bar were fabulous and the entire team was EXCEPTIONAL. Having worked in hospitality many years ago, my partner and I truly appreciate great service and SPM did not disappoint. As queer individuals as well, we felt completely comfortable, welcomed, and taken care of. We did have one tiny incident that occurred but the staff were so quick to respond and made everything right, no questions asked (things happen, and we understand that). Huge, huge shoutout to Paulina - the PC Guest Services Manager and to Allison from Concierge. We were so impressed by their service and the whole experience that we have booked to stay at Secrets Moxché at Playa del Carmen in December. A huge thank you to the entire team and we look forward to returning when the renovations are completed.
Ariel Screnci
We were here for our honeymoon last week and had the best experience- we can’t stop raving about it! The resort was beautiful even though I know renovations are starting this week, the water view is gorgeous, all the food was amazing! Each restaurant we went to had incredible service and amazing food. The staff is so kind and attentive , the spa was amazing , and top to bottom we had an amazing experience! We hope to come back in the future!
Elvira D'Agnese
Just returned from a wonderful week spent at this resort. My finance and I loved it and had a really nice time. The pools were amazing, fun with lots of entertainment going on throughout the day. The beach was really nice. A bit of seaweed but not too bad. The room was clean and spacious with a jacuzzi tub which we enjoyed using. Staff was friendly and attentive, always available to help. Amazingly, for an all inclusive, the food was very good. Our favorite restaurant was the Italian place. We hope to visit again someday and definitely plan on visiting other Secrets resorts.
Joanna Bruno
Great experience! Each and every staff member was friendly and went above and beyond to make sure the guests were happy. We hung out by the pool every day and Eugenia took the BEST care of us! She is awesome! The view of the beach from the pool can't be beat. The food is excellent. We can't wait to come back!
Kassie FG
We had an amazing stay at Secrets and I can confidently say it was a true 5-star experience from start to finish. The service was impeccable—every staff member we encountered went above and beyond to make our trip special.
One of the standout features was their resort app. Everything from ordering room service, requesting housekeeping, or prepping your room for sundown could be done from your phone—super convenient and user-friendly.
We celebrated my birthday during the trip, and to my surprise, they sent a cake and champagne to our room! Such a thoughtful touch that made the day extra memorable.
The food options were also excellent. There were around 5 restaurants to choose from in the evenings, plus several lunch and snack spots open during the day, including poolside options. The buffet breakfast was one of our favorites—especially the egg and pancake stations, not to mention the fresh juice bar!
Poolside service was fantastic, with attentive staff constantly topping up our drinks. Just a heads up: if you want a prime lounge chair spot (especially beach-facing or close to the pool), you'll want to get up early and reserve your seat.
We did manage to get a reservation at the hibachi restaurant, which was great, but the hostess there left a bit of a sour taste. Even though we arrived on time (around 7:25 for a 7:30 reservation), she told us to come back at 7:50 without any explanation and let others in while we waited outside. It was the only service hiccup during the entire trip and definitely stood out.
That said, everything else was incredible. The silent party was such a fun and unique experience—we had a blast!
As a bonus, we had access to the Dreams resort next door, which is more family-oriented but still beautiful to walk through. Secrets is adults-only, so it was nice to have that balance.
All in all, this resort has definitely been added to my list of favorite all-inclusives. I can’t wait to return!
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Google reviews (2154)
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Indulgent exotic delights await on Caribbean shores with an adults-only holiday at the splendid Sun Palace, in the glorious Mexican resort of Cancun. An ideal choice for romance, guests can leave the world behind and immerse themselves in a luxurious...
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4.6
Google reviews (2154)
Dana Cardali
We had the best time at Sun Palace. Our room was clean, modern, and had a gorgeous view of the ocean. The staff were excellent, food was great. Esmeralda was our waitress twice during our stay and she went above and beyond to accommodate us! We loved that they have 2 pools, one that's more of a party scene and a second on the other side of the hotel that is quiet and relaxing. We also loved that the resort is right on the beach- we went for daily beach walks! Would absolutely return!
TommyT
If you are looking for a change from the mega resorts, this smaller resort might be for you. Surprisingly they pay more attention to the details and try to be more personal. The crepe and chocolate at the snack bar is incredible. The beach area was awesome with white sand and crystal clear blue waters. The resort has people clearing the beach area of debris each morning. The ratio of guests to towels is incredible, its like 20 towels for each person. One thing I wish they change -- get rid of the resort credits because they are useless. After using the resort credits you still have a service fee. The service fee is pretty much the full price of whatever that item really was to begin with. Don't count on resort credits and have a good vaca. We've been to Cancun resorts for the past 15 years, overall this resort was good.
Reinaldo Kibel
Beautifully appointed room with large (2 people) bath tub with bubble. Restaurant were plentiful the maid buffet have lots of nice looking food. I missed some more vegetarian and fish salmon which you find in most luxury restaurants.
I had eaten something or drunk that gave me 2 out of 4 days of diarrhea.
The beach area is beautiful quite a few floating algae’s and some large rocks right where you get into the water.
The infinity pools 3x are gorgeous and pool service is great.
The bar room had a DJ from 10:30 - midnight good.
And 2x billiard tables
The ice cream is great and coffee cappuccino
Lydia H.
Came to this hotel three times. I brought my mom for a family trip the third time. Something unpleasant happened during our stay, Alexis from the public relations is really helpful and considerate, he went above and beyond to help us and followed through the entire process outside of his shift hour to make sure things are done right.
Sun Palace is lucky to have people like Alexis to work there, people that really care and do try their best to make sure the guests have a great time during their stay.
We will definitely come back.
Stephanie Kovalenko
Celebrated first wedding anniversary with my husband at the Sun Palace resort and it was an absolute dream come true. We had such an amazing time and the staff took great care of us- they really take the time to get to know each guest. The restaurants within the hotel were all excellent and the app made it easy to make reservations or order room service whenever needed! The two pools had their own vibe which was nice if you just wanted a chill pool day or more of a party vibe. 10/10 would recommend and will definitely be back!
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4.7
Google reviews (4254)
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Sugary white sandy beaches, verdant tropical gardens and a divine selection of infinity pools - Secrets Maroma Beach Riviera Cancun is a heavenly adults-only holiday destination on Mexico’s most popular coast. Enjoy the fabulous ‘Unlimited Luxury’ all...
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4.7
Google reviews (4254)
GG MIA
Maroma beach is one of the top beaches in the world, and it shows. The staff work so hard to keep it pristine and free of seaweed. The rooms are cozy and elegant and the swim out pools perfect for a little romance away from the crowds. We had a spectacular time, and the service was top notch. The bars have a wide variety of fine liquors and there are several restaurants available. I found the huevos rancheros to be my favorite breakfast order when using room service. The property is impressive. 5 stars all around.
Catherine Carmichael
Secrets Maroma is the best all-inclusive I’ve been to! The staff were amazing and the service was top notch. Our concierge Roberto was absolutely amazing. He reached out to us daily to share what was going on the following day to make sure we could plan what we wanted to do accordingly. The beach, pool and activities were amazing.
Our favorite staff were,
- Torino and Patricio the cat in the preferred lounge. They provided such a welcoming atmosphere and amazing drinks.
- Alfredo and Carlos in the preferred beach club. They were so much fun to be around and they kept the mimosas flowing. On the last day they had a special breakfast treat for us and it made our day.
- Wilbert in the preferred beach club who provided us amazing service and the best night caps.
We are truly so thankful for all the staff and the experience we received. We will definitely be back!
Bradley Williams
This has been the absolute best vacation I’ve had in a very long time. Do yourself a favor and book this resort. There are plenty of food options. The staff are incredibly kind. And the amenities are way more than you would ever expect and need. It is an adult only resort. I personally came here alone and majority of the people I would say are couples. that has not stopped me from having a good time and enjoying the environment.
As far as the rooms. The rooms are incredible, and the amenities within the rooms are absolutely phenomenal. Staff keep your room, clean and filled at the mini bar. I’ve been to probably three other resorts in the past four years and nothing has compared to this.
Hillary Truong
We’ve been wanting to visit Secrets Maroma for a while, and it was absolutely worth the wait! The white sand beach is stunning with no seaweed or rocks and the resort’s welcoming vibe and amazing staff made our stay unforgettable.
We stayed in the Preferred Club Suites and had Roger as our personal concierge. He was friendly, calming, and made sure everything was perfect. The Preferred Club staff was incredible — they made us feel so special and served up the best drinks. Bernardo surprised us with so many creative, delicious drinks that we loved! Mauricio took great care of us on the beach, and Issac gave an excellent welcome presentation with helpful recommendations. We loved it so much we even upgraded our UVC membership!
The resort is spacious, the food is fantastic, and to top it all off, the team made our birthday an unforgettable experience. Our only regret is not staying longer. We’ll definitely be back and highly recommend this resort!
William Ward
This is a wonderful resort, simply wonderful. Gorgeous rooms, stunning scenery, and delicious food. There is an amazing team making amazing lunches at the Barefoot Grille. Maria, David, and chef Daniel prepared two of the most delicious Mexican seafood dishes I have ever had. And they made our anniversary very special and memorable. Thank you so very much for a wonderful holiday.
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4.4
Google reviews (1166)
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Experience the exotic escape of your dreams with two distinct worlds at the phenomenal all-inclusive Coconut Bay Beach Resort and Spa, on the Caribbean island of Saint Lucia. An adult-only oasis awaits at the Harmony section of the complex, while the...
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4.4
Google reviews (1166)
Lisha
Our stay at Coconut Bay Resort was nothing short of amazing! From the moment we arrived, we were blown away by the exceptional customer service from the staff. Everyone was incredibly warm, welcoming, and attentive, making us feel truly special throughout our honeymoon.
The food was hands down the best we’ve ever had at any resort—every meal was delicious, fresh, and full of flavor. The entertainment team did a phenomenal job keeping the energy high, providing fantastic performances, and encouraging guests to join in on the fun.
Our room was always spotless, the drinks were delicious, and every detail of our stay was simply perfect. We are already counting down the days until we can return! Thank you, Coconut Bay Resort, for giving us such a beautiful and unforgettable honeymoon experience. We will cherish these memories forever!
Catherine
We recently returned from a one week stay here. We were very impressed by the quality of personalized service given from housekeeping to food serving to transportation to surf beach. It was a wonderful week with beautiful views, great food, excellent service, and fun activities and entertainment. We met many nice people from all over as well. The Surf shack was our main draw as my husband loves to kite surf. That was so convenient and a great experience all week. We travelled to Soufriere by rental car and although it was an adjustment to driving on the other side I’d the road we were glad we did because we like to go see other things on the island independently. When we arrived at their trails or parks the locals were very kind and we appreciated their guides.
Katalin B.
It was our second time and the first place we ever went back twice. My kids love the resort and have been asking to come back here. Our first time here was amazing and the second time was just the same. The staff, the amenities (water slides, lazy river, beach, pools, kids program), the entertainment were all great! The resort is big but everything is so close/walkable and feels not crowded at all even though we visited during Christmas this time.
Erin O'Leary
My family enjoyed our stay at Coconut Bay over the holidays. I was amazed at how easy it was to find pool chairs every day and very little people were in the pool. The food at the resort was good however making dinner reservations for a large group the first few nights was impossible. A few nights there was late night music that played till 10:30 pm on the Splash side, making it difficult to fall asleep. But overall, it was a great trip!
Sarah Wenz
I was highly disappointed with the location of my room. I had booked an oceanfront view, however it was mostly a view of the kids water park and I could barely see the beach/ocean. Additionally I thought this resort was on the Caribbean side, but it was on the Atlantic side which was definitely not the same. Also I was put on the side where the families stay and I thought I had booked a room for adults only. Also, the food was not good and it I think because this is an all inclusive, they just make food for the masses.
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4.5
Google reviews (977)
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Embrace the best of island life at this fabulous all-inclusive resort on the sparkling shores of Barbados. Sugar Bay is a relaxed holiday destination with vibrant décor and a fantastic menu of activities and dining options. Sip on rum punch with a dash...
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4.5
Google reviews (977)
Alex Greer
Sugar Bay exceeded my expectations by far!! It was our honeymoon and the best trip of our lives.
I'd recommend ground floor for best beach access. The room was stunning, bright and super clean!
I've never met a more kind, helpful, polite and courteous team of staff in my life.
The food, THE FOOD was incredible!! Lots of options, we don't eat red meat and we're able to fill up with healthy and filling options every meal.
We don't drink alcohol, and we were very surprised and happy with the mocktail lists at every bar.
We stayed on the resort a lot and made time for sun and swimming (the water is stunning and the sand is like powdered sugar), but we also walked every day at least once off resort and the area was safe, with friendly people everywhere and lots to see around.
Only regret is not staying longer, but I know we will be back.
I'll be recommending Sugar Bay forever.
Can't wait to go again.
Todd Finchler
If you’re looking for a resort with a cool Caribbean vibe, with the warmest and most attentive staff, with the most delicious all-inclusive food you will find, set on a world class beach (with shaded chaises readily available), then Sugar Bay is for you.
Sugar Bay exceeded any reasonable expectation we had. We have been to a few dozen all-inclusive resorts - nice ones - and the food here rivals the best. Not a bad meal. The folks who work here genuinely want to make sure every need and want is met.
Five stars well earned, Sugar Bay.
We shall return.
Joseph Hatton
Sugar Bay Hotel – Absolutely Perfect.
We had the most amazing stay at the Sugar Bay Hotel in Barbados. From the moment we arrived, the staff were exceptional – every single one of them went above and beyond to ensure we had a fantastic experience. Their friendliness and attention to detail were second to none.
The food was outstanding – every meal was delicious, with plenty of variety to suit all tastes. Whether dining by the beach or enjoying a cocktail at the bar, everything was flawless.
The hotel itself is stunning, with beautifully maintained grounds and a gorgeous beach right on the doorstep. It truly felt like paradise.
There was absolutely nothing to fault during our stay – everything was perfect from start to finish. We highly, highly recommend Sugar Bay to anyone looking for a relaxing and memorable holiday. We can’t wait to return!
Ruth Uttley
Staff excellent apart from the bar on the beach where service was very slow. Lovely location, food excellent. Beds a little hard and beach beds too , cushions would have been a bonus.
That said had a great stay and would recommend.
Ryan Verbanaz
The standard room is pretty small. The furniture could use an upgrade. The beach, food, and cocktails are great. Definitely one of the better all inclusive meals I’ve had. They advertise 4 restaurants but only two are truly all inclusive. The sushi restaurant and steakhouse you have to pay for if you go more than once or if you order multiple appetizers or main dishes.
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4.4
Google reviews (261)
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Nestled amidst lush tropical gardens, beside powdery white sands and pristine turquoise waters, the exquisite Cobblers Cove offers a divine haven of peace and tranquillity on the breathtaking island of Barbados. Combining elegant colonial charm with...
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4.4
Google reviews (261)
Des P
Having stayed at various hotels around Barbados, we were advised to try Cobblers Cove—and thank goodness we did! From the moment we arrived, the experience was exceptional. Although our initial room wasn’t to our taste, the staff promptly relocated us to a beautiful and more suitable room, setting the tone for an incredible week of bliss.
Cobblers Cove quickly felt like home, and the staff truly became friends. Special thanks to the housekeeping team for keeping our room immaculate throughout our stay, even as I returned from diving, paddleboarding, fishing, and other excursions. Your attention to detail was truly appreciated!
Bradley at the water sports outlet was a standout. Not only is he an amazing person, but his tips on snorkeling, finding turtles, and the best fishing spots made our adventures unforgettable. And Virgil at the bar—what an absolute gem and a true statesman. His warmth and professionalism elevated every moment.
The hotel’s design and attention to detail are second to none, perfectly blending with the stunning environment. The flora and gardens are breathtaking, and kudos to the grounds team for maintaining such an incredible space.
Cobblers Cove is cared for with genuine passion by a team that excels at what they do. Thank you all for putting up with us and for creating memories we will cherish forever. We can’t wait to return and see you all again soon!
Jim Lynchehaun
Cobbler’s Cove deposit repayment
I paid a substantial deposit in March 2024 for a stay at Cobbler’s Cove, Barbados from January into February 2025. Unfortunately due to my wife’s failing health I found it necessary to cancel our holiday. Following a phone call to the hotel from myself, I was assured I had cancelled within the time limit to receive a full refund of the deposit, late November 2024, as I recall. This can be proven to be correct by the email string I have on the subject from the hotel front desk manager.
I paid the deposit of £7,856.19 on an HSBC debit card, which shortly after I paid was lost in an ATM machine. The hotel told me payment could only be made to the card which was used to make the original payment. Rather difficult as the card doesn’t exist anymore. Despite me suggesting alternative methods of repayment the hotel has been intransigent in insisting payment can only be made to that card. I asked a pal who was on the island in January 2025 to give a letter I wrote for the attention of the general manager, to the front desk manager. In the letter I suggested payment could be made to my solicitors on the island and they could pay me. Not even a response to the letter!!
Early February 2025, I am still nearly £8K out of pocket and no sign of repayment being made. I will now be consulting my solicitors on the island but not before giving a one star review to a hotel I never actually got to stay in.
12/2/25 Update:
As well as not replying to the letter that was hand delivered to the general manager via the front desk, the hotel general manager now denies receiving an email from my solicitor. Maybe their IT system is as dodgy as their customer relations!!
They now say they will accept certified passport and bank documents from my solicitor if couriered to them. I'm not holding my breath but hopefully this will do the trick.
14/2/25 Update:
The general manager having received the documentation I refer to above - certified copies of passport and bank statement - has now referred my repayment to the accounts department; they want more documentation from my solicitors. Not unreasonable on the face of it, you might say, but it has taken over two and a half months to arrive at this point. Refunds policy, not fit for purpose, springs to mind. I will have my solicitor present the further documents they want and wait to see what further hoops they wish me to jump through.
21/2/25 Update:
Received full refund of deposit. Yipee!!
You have been warned, it's easier to pay Cobbler's Cove than it is to get your money back from them, and what you would do if you didn't have a solicitor on the island, God only knows.
Partly my mistake for using a debit card instead of a credit card, so I have changed my one star rating to a two.
James (Jim) Lynchehaun
Astra Kurme
Very uninterested staff, almost arrogant waiters. Most kind and nice were guys at the bar. Clean and comfortable rooms. No guest relations at all. Breakfast poor and greedy - buffet - bread and simple carbs. No fruit. Limited to 2 eggs per person. Looks more like nursery house. Practicality no swimming pool- a little more like a bath was near of the dining area. Souvenir shop mostly closed.
Melanie Camp
I found the service lacking at pool, restaurant and bar. There seems to be a lack of interest in serving guests. And a lack of supervision.
The staff seem to lack a team approach and are in need of one person that manages their performance.
It’s such a beautiful venue and I love the quiet serenity of the gardens. Previous visits made me feel special. This visit made me feel not noticed.
Stephen
Our second holiday Cobblers and we continue to be delighted and charmed by the hotel, its stunning location, its wonderful food, the amazing gardens and the ever attentive helpful staff. Will definitely be back!
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El Dorado Casitas Royale in Riviera Maya, Mexico offers luxurious escape among the stunning beaches of Mexico with sparkling private pools or swim-up access suites providing a romantic aura. Enjoy gastronomy, water sports, fitness spaces, evening...
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4.4
Google reviews (703)
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Revive your mind, body and soul with a sensational all-inclusive stay at the Sea Breeze Beach House; a luxurious resort on the shimmering shores of Barbados. Savour the laid-back Bajan lifestyle, enjoying blissful days underneath the Caribbean sun and...
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4.4
Google reviews (703)
Greg Bowne
Resort has a great layout and the rooms can accommodate families that want a little space. We had 2 bedroom 2 bath suite, King in 1 and 2 twins in the other. Easy and quick access from the airport. Staff was great and service was as expected from an All-inclusive. Only downside is the exact location on the coast is still on the Atlantic so a bit more windy and water was a bit more rough than other locations just around the island on the Caribbean waters side. Otherwise, great relaxing resort with both adult and kid friendly areas.
janet massie
Amazing hotel, great location with amazing staff. Bedrooms were great, plenty of room. Couple of issues with shower and toilet but these were fixed immediately.
Breakfast and lunch were both exceptional. Dinner was more limited but also of a very high standard. Drinks, cocktails etc again excellent and service great especially around the pool areas.
Went out on the small sailing boat for about 40 mins which was free. Big shout out to Jimal who took us. Really great added bonus.
Would definitely return and recommend.
Ian Dickson
I was very impressed with this resort. During our Barbados vacation we stayed at Sea Breeze’s sister resort, O2 Beach Club and Spa (see separate review), and were extended day privileges at Sea Breeze. We visited twice in late January. Therefore, I must emphasize that my review is limited to daytime activities as we did not have room or stay overnight.
The resort grounds, pools, restaurants and beach are beautiful. It’s exactly what you would expect from a high end tropical resort. Very picturesque and comfortable.
The restaurants are excellent and service is great.
The beach is perfect and the staff are very attentive providing lounge chair set-up, towels and drinks. Many activities are available including wind surfers, games and sand castle building toys for the kid.
The general mood of the resort is happy and friendly. Staff make the difference and are happy to help you with anything you need.
Cinzia DB
Very friendly and warm welcome from all the staff and in particular from Erika and Deniko.
Very cozy room with comfortable beds, well equipped and functional.
If you want to make a little criticism, maybe the shower towels are a little small and would have been liked by the bathrobes.
Good cleanliness, both of the room and of the common parts.
Timely and efficient staff assistance.
Good choice of drinks and spirits in the bars, varied and good quality food, very quick and efficient restaurant service always served with kindness. All the staff very friendly and smiling throughout the stay.
Overall it was a very pleasant stay, we felt pampered and very comfortable. Being a travel agent, I will highly recommend it to my clients who want to visit this magnificent island!
Cinzia
Stephen Upton
My better half and I had a wonderful stay at the Sea Breeze Beach House this past week. The weather was incredible. The facilities, food and the staff were awesome. From the servers to the managers, the staff were very engaging, enjoyable, informative, helpful and just fun to be around. Special shout outs to Sharon, Marcia, Danell, Chesterfield, Arden, Jerome, Javon, Sandra, Grace, Francine, Hyacinth and Prince. They all went out their way to be sure that we had the most enjoyable vacation. Thank you to all. Highly recommended. 5* from us.
Stephen Upton and Sandi Ruffo. FEB. 2025.
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4.6
Google reviews (3887)
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A mesmerising world of pampering, pleasure and stunning tropical beauty awaits at the 5-star UNICO 20° 87°, on Mexico’s sun-drenched Riviera Maya. Nestled among palm trees, beside powdery white sand and the irresistible turquoise waters of the...
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4.6
Google reviews (3887)
Rebecca Cardenas
Really wonderful experience at Unico. Would we return, yes! Would we bring friends and family , yes! The rooms were very comfortable and stunning. Great tub on the balcony that we used a few times . The food was great pretty much everywhere that we ate outside of the snack bar. The pool side pizza could be better as well. However, once we realize there was à la cart sushi available at the grill for lunch we ate there the rest of our days and it was awesome. We really enjoyed the Japanese dinner the Mexican restaurant and also the grill. we ended up eating at the grill twice because the ambience outside was very nice. We loved all of the pool options having the quiet pool but also the more lively pool was awesome. We really enjoyed the DJ every other day by the pool as well. I do think the quiet pool needs a little bit of maintenance work I did see some signs of aging there. The hot tubs were fantastic. Loved those. The beach looked like it would’ve been very nice if there was less seaweed. Unfortunately, towards the end of our stay, it became unswimmable, but the first two days we were able to get into the ocean and it was great overall. Fun ambience for adults while still remaining classy. There was a conference going on the earlier part of our stay and that brought some interesting characters to the resort that I don’t think would’ve been there normally. We booked during a winter special and I think that made it a little bit more affordable so at that rate I would return. One thing we did not enjoy was being forced to leave the resort five hours earlier than our flight, which I think was excessive and they would not work with us on this even if we signed off because we were using shared transportation that was included in our package. I think they should be a little bit more lenient and let you sign off if you want to leave a little bit later other than that everything was fantastic. Great cocktails as well.
Leah Stuckman
We spent our baby moon here in January and it was perfect. The resort was not full and our room had such a stunning view. The service was truly top notch across the board. It made our stay perfect. They cleaned and restocked our room multiple times a day. Food was awesome and I loved how intimate the resort was. It felt like a more personalized experience with every thing we did. There was plenty to do and I can’t wait to go back and bring friends! I am a travel agent and I will always feel confident sending my clients here.
Louvenia Dawson
I was lock out my room on my second day at Unico 2087 .mine you this a 5 star resort , poor Maintenance .this is what happened there is a Safety latch on the door for more security, the middle Screw and last screw was very loose that you can see it clearly was lifted up from the wood.apparently the Resort had some issue with it before I check in the room / Alco Ocean View Corner room on the 4th floor . Around the edges of the latch the wood was chipped real bad, as if maintenence did not do a very good job in installing it , a order was place with a young lady with short black hair and she was short in height she was from the Presentation Desk for the Time Shares.Carolina in Housekeeping , Juan in Maintenance and Armando Manager they all came to replace and install a new latch .Isamel my Conceirge was told what happened , he kindly gave me and My Husband a Unico white cap for being inconvenience .but Overall the food, other services, all the Waiters and Waitress was Excellente. Isamel was Excellente and very Helpful . I was very frustrated over being Lock out of my room : ( , I can't forget Patricia the Waitress in 2087 , I give her a 10 + she was so Friendly , I was applaud she recognized my face when I was at the Mura House : ) Good Job Patricia keep up the good work Great Customer Service .We were there for my Grandaughter Wedding on April 6, 2025 .
Naneh Petrosyan
One of the best resorts by far! The staff is spectacular, helpful and so kind! Everyone has a smile on their face. Our concierge Ismael helped us with booking our restaurant reservations and spa services and made the trip so easy for us! He also informed us of the daily activities going on at the resort! There were many dining options on the resort, the gym, spa and pool were fantastic, and the food was high quality. One of my most relaxing vacations yet, I can’t wait to go back!
frank nathen
This resort is absolutely stunning and hands down the best resort experience I’ve ever had! The food and drinks were fantastic, with a variety of options that I really appreciated. I especially loved the on-site coffee bar, which stayed open late, and the 24/7 room service was a nice touch. The only downside was the service on the beach, which was a bit slow, and the seaweed and rocks near the shore were a bit off-putting, though I was still able to enjoy the water. I would definitely return, though I’d love to see more activities available and wish the dry and steam saunas were included.
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4.2
Google reviews (365)
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Looking out across soft sand and the glistening turquoise water of the Caribbean Sea, the 5-star Colony Club by Elegant Hotels is an outstanding choice for a dream holiday in Barbados. Whether you’re seeking a romantic hideaway, an action-packed water...
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4.2
Google reviews (365)
Tani B
Lots of goods and lots of bads —-
We spent a week at the Colony Club Hotel in April 2024.
It was a lovely week and we had a good time.
There were lots of negatives and lots of positives!
One disaster is how unfriendly the staff are. With a handful of exceptions of nice staff, the majority of the rest were somewhere between ignorant and almost harshly unfriendly. Even when you approached the staff with a bright smile and "good morning", there was usually no warm or friendly response. We have never felt so unwelcome anywhere. And it wasn't just us who were treated so rudely, but all the guests.
I found two small birds kept in a barren cage next to the restaurant very unkind. This is good for nothing and terrible to look at!
The hotel is getting on in years, but is expected to be renovated from the end of April 2024.
The fantastic beach deserves a special mention! Unbeatably beautiful! The free water sports facilities are also great! The quality of the live music in the evenings (which changed daily) was excellent and provided a wonderful atmosphere during the very good food. The lush green gardens are just as beautiful.
So the possibilities are there!!! Probably being renovated now too... now if they could just find nice and friendly staff it could be great.
D
Awful service throughout from the front desk to restaurants to cleaning staff.
SPA massages not only expensive but not worth a quarter the price…don’t seem trained at all.
Cleaning staff left room open and unlocked during stay.
Room not cleaned properly, and not ready for check in. No communication skills.
Overall, understaffed and under-trained, and with very poor attitude.
Brian Newell
My wife and I have just spent 12 nights at the Colony Club hotel. It is probably the best experience in an hotel we have had. With great thanks to all the staff from the kitchen, waitresses,waiters and reception. We cannot mention them all by name but special notes for Brian , John and Monica who catered for our every need. This is the only way to thank you all for our amazing holiday. Brian and Elizabeth Newell.👏😉
Rachel Morley
We have visited this hotel 3 times now each time for our anniversary as we married here in 1998, the first time we were greeted with a complimentary bottle of fizz in our room and a bottle of rum punch, the second time we visited we again were greeted with a bottle of just rum punch, but on our latest which was for our 25th wedding anniversary when we arrived our room wasn’t ready so had wait half hour, this doesn’t seem long but when check in is 3 and you arrive at 5 you expect your room to be ready, when we did get our room we had a complementary bottle of nothing !!! Since Marriot has taken over we found the hotel standards had dropped immensely, the rooms look tired and the tap dripped all the time and when they cleaned the room they failed to sweep our balcony for a 5 days and it only got done on request, the bath never looked clean and the maids turn up every evening for turn down at 6pm when your getting ready for you evening, on previous visits it was later when you were out. On our silver anniversary day there’s was no recognition of this but another couple who were celebrating their silver wedding anniversary the same week were given a complementary meal and a room upgrade….. The drink prices are extortionate compared to when we came 2 years ago, charging $22 for a specialty coffee ( latte) when these have been free at breakfast on previous visits …. Having said that the location is absolutely amazing and 70% of the staff are great (30% not so) the beach is one of the best in Barbados and we’ve stayed all over the island. The water sports are free (not jet ski). We’ve been informed that they will close for a few months in 2024 for a well needed face lift, hopefully with no more price hikes as they have literally doubled since our last visit, we didn’t eat in the evening here because of the price but ate at the top restaurants that were a similar price and better quality….. we will return due to location and just pray they’ve improved
Bob B.
Just got back from the Colony Club. This was our second trip there and enjoyed it just as much. Although the main pool was closed for maintenance there were others to chose from. The food was very, very good and the room was spotless. The staff here really made you feel like part of the family so it was hard to leave. We will be back sooner rather than later!
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Escape to the tranquil paradise of El Dorado Maroma in Playa del Carmen, where luxury meets serenity on the shores of the Caribbean. Indulge in bespoke experiences and intimate spaces designed for ultimate relaxation and delight. From gourmet dining...
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4.7
Google reviews (962)
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Be seduced by the tropical beauty of Mexico during an intoxicating all-inclusive holiday at the 5-star, adults-only Desire Riviera Maya Pearl Resort. Settled beside blonde sands and surrounded by swaying palms and lush tropical greenery, this...
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4.7
Google reviews (962)
Jennifer Lotz
We really enjoyed our holidays at Desire Perl.
The food was delicious but the service being delivered was outstanding. Our special thanks go to Victor from the pool who made us feeling so comfortable. He looked after us so well every day and always tried to fulfill our wishes. Also Yolanda from the restaurant and the Playmakers were just great. Thank you so much for everything!
Unfortunately, the beach was very disappointing. You could not even walk in because of all the seagrass. We also would wish for a better DJ at the disco. It felt like he was playing the same playlist each night.
The other guests were very kind, respectful and friendly at this relaxing place but most of them far to old for us to enjoy „Lifestyle“ a bit more. As they have different places/ resorts we would check out a different location of this group next time. However all in all it was a pleasure and we enjoyed our time. Thank you guys!!!
Asb Hei
An outstanding hotel with excellent service.
The staff is magnificent. Horacio Miguel took so good care of us the entire week. He is worth his weight in gold🤩 Alejandra is a lot of fun, and we loved every minute with her. And at last… Emma and Melissa in the Spa🥰 Best massage ever😍We love them so much! They made our experience fantastic and extraordinary! We willl definetly book another session😍
Angela Ziegler
We have had the most amazing time during our stay. The staff is fabulous ! Attentive , helpful, always there to take care of you. Victor takes care of you at the pool along with his guys. The staff helped us pull off the best birthday dinner for my husband. Over the top service, fantastic display of food, very accommodating at every level. And they were happy to do it. Two chefs, Perla and Nico worked together to make the best appetizers, dinner and his favorite dessert. The waiter, Gerardo along with Eva and Antonio took great care of our 20 guests with ease. The bartenders, Pedro and Saul made sure the drinks were never empty. And all of this could not have come together without the help of Hector our butler and the hotel manager Laura. A huge shout out to all of these hardworking awesome people. Thank you. We will be back.
Martin Sabba
98% of the staff were among the best I've ever seen. Unfortunately the other 2% needs help. The constant attempts to get us to spend money was not appreciated in an all inclusive resort (Would you like to upgrade your room for $300 [before we saw the room], you can't have a glass of chainti, you have to buy a bottle [$100 for a $12 bottle], buy a membership for only $70,000 [oops too much? maybe $17,000], then got angry when we didn't buy, even though I said I would not buy anything, and on and on.
The other issue is dessert. The absolute worst I ever have been served. It was like the pastry chef had NEVER even seen the item. Inedible.
Again, the vast majority of the staff could not do enough for the guests.
Kurt Zimmer
Just back from another great time at Desire Pearl! No place like it, even if you’re not there for the lifestyle experience. Super friendly and open folks in a laid back environment. Met so many fantastic people. The staff is seriously amazing, especially the pool concierge folks and the bartenders. Special thanks to Miguel, a pool concierge, who was always ready to take care of us and make things happen.
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4.4
Google reviews (473)
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Escape to the warm azure waters of the Caribbean Sea with a stay at Waves Hotel & Spa by Elegant Hotels. This chic, beachfront abode perfectly captures island living and is the ideal spot for you to enjoy a luxury escape with faultless facilities....
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4.4
Google reviews (473)
Alisha Moore
Went on a girls trip and had an amazing time. The staff was amazing! From Ms. Cheryl in the kitchen, to Kevin, Daron, and Antoine, everyone was helpful and very pleasant. They had live entertainment and events right on the property which was great for days when you don’t want to leave, a well equipped spa and two pools. I would definitely recommend the Waves and will return in the future.
Dave Hughes
Just returned home after a week's stay at Waves hotel after a cruise.
I had reservations about staying there after reading some very poor reviews after booking my stay. Let me reassure anyone who has doubts about this place it is fantastic and I was pleasantly surprised, I will be returning again.
All the staff are great so friendly and willing to make sure you have a great time. I must give a mention to a few people I had the honour to meet, Kim the general manager what a great team she has and she wants to know if things aren't what you expect so please speak to her, I did and she sorted it and gives feedback too.
Ryan operations manager, what a great lovely man, also interested in making your stay a good one. Eather works the egg station, what a lovely crazy lady, I'll miss her so much. If you don't know how to make a proper omelette visit Eather because she'll tell you 😀
Robert Fish
My wife and I visited Barbados for the first time and stayed at Waves after a cruise, a lovely relaxing way to end the holiday. The service was excellent, so friendly and attentive. A complimentary taxi boat was available and we visited sister hotels on the coastline. We stayed on the beach and used the facilities including free food and drinks, a lovely bonus. Facilities are excellent all round. Above all the staff are fantastic. We would definitely recommend.
Andrew Lomas
We stayed here having had our cruise cancelled, it is a fantastic place to stay and the staff really made it a lovely experience. Special thanks to Ether at the breakfast station, Sharock and Kenny at the bar. Would wholly recommend to everyone and thanks for looking after us so well!
Kayla McCue
My fiancé and I just returned from our stay, and despite our initial nerves after reading reviews, we had an incredible experience. We arrived early in the morning, and the staff kindly stored our luggage and quickly arranged an early check-in. Everyone, from the staff to fellow guests, was exceptionally friendly and courteous. The food was fantastic, with breakfast and lunch buffets offering a variety of options that changed daily, while dinner alternated between buffet and regular menu. There was always something delicious to enjoy. Whether we were relaxing by the beach or in the lobby, the staff frequently checked in to see if we needed anything, and by the end of our stay, some even remembered us, which made us feel truly valued. I highly recommend trying the water sports; we had a blast tubing and laughed more than ever. We can't wait to return to Waves on our next trip to Barbados!
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4.6
Google reviews (382)
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Lose yourself in the enchanted paradise of Blue Waters Resort & Spa, Antigua. This palm-fringed resort looks out onto the turquoise waters of the Caribbean Sea and offers guests a choice of three restaurants, several pools and various activities to...
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4.6
Google reviews (382)
Rachel Reiss
I have to believe the people raving about this “resort” aren’t Americans. The Brits on holiday seemed quite happy, but there is no way this is a 4 star hotel. Pros: the people who work there are friendly, it’s pretty at first glance (shabby up close, though!), the sand on the beach there is powder soft and the room was decent. That’s it. The beach is tiny and never any free lounges, the pools are small and cold, service is slow if you get any to begin with, and the activities desk was no help in steering us in the right direction. My local taxi driver was the best source of information. The bath towels were thin and rough, though the pool towels were a bit better. The food is fair, at best, and limited menus make it hard to stay on property. They charged $7 US for a glass of Coke! Whatever you do, don’t waste your money on the all inclusive plan, that’s for sure! There was no value for the money we paid and I’m extremely disappointed at what we got in exchange for the hefty bill. I expected some luxury, attentive service, and the feel of a good resort. This felt more like a shabby hotel that had seen better days.
angela perez
I have been in Blue Waters for 10 days with my family and it is a beautiful hotel with a very friendly staff. Plenty of space in every single swimming pool, you can always find a deck chair available no matter what time of the day. The Penthouse has a beautiful view and you get your private swimming pool to share with only a few rooms but it was always empty. The manager, Nicole, was very professional and always very attentive, definitely we will be back
Sean Calloway
Exceptional resort. The meals were delicious. We have never experienced a more friendly and helpful staff. 10/10
Grace Bills
Highly recommended Blue Water, we had the best stay here. The staff were amazing and so friendly and helpful, they had thought of all the little things including fruit sticks and ice lollies as you were sat around the pool and beach. The food was amazing, we did the all-inclusive offer and thought it was great value for money. The rooms and facilities are lovely and so relaxing. We hope to come back very soon!
Fiona Robinson
Not only is the position of the hotel amazing and has great facilities BUT it is their wonderful staff that make this place SO VERY different and so special. Many of the staff have been their decades and often a couple of generations are working there. ALL of the staff, from gardeners to maintenance crew to the security lady on the gate ...are warm smiley people and super super friendly. The restaurant staff are some of the best in the world! You feel you have truly arrived back home with family when you arrive at Blue Waters. This feeling comes from the hearts' of the staff. What is interesting is that in this atmosphere of friendliness and joy, not only do you relax but the guests follow the lead of the staff and they become more smiley, warm and friendly with each other. Friendships that last, are made here. This adds up to an environment that is second to none! You totally relax here and enjoy the happy vibe and all that is on offer. We have visited 4 times now and it is still one of the best places to be in the world. It has things like yoga pavillions, Gym, Spa, watersports, adult only pool, 3 different restaurants etc....SUPERB chef.... but it has something magic too that other places do not have and find hard to replicate.. GENUINE, CARING, FRIENDLY, HAPPY, WARM, NICE and "exceptionally good at their job" staff! The Cove restaraunt is worth every penny it is the best magical venue for dinner. It has SUPERB staff. Thank you Sara and team for making everyone's evening so very special. Lucinda never retire, Rachel your empathy is so appreciated, young Niyana you are training in the best place. Brian 1 and Brian 2 and Sheddy and Orie we thank you all. My husband had to be away one evening and all the team took such extra special care of me a the Cove. They even found our favourite Greywacke wine for us. Nothing is ever too much trouble. I can not thank you enough. For the first time this year we thought we would go to another resort ( the Relais Chateaux name encouraged us) for the 2nd week of our holiday. Believing we should just "look around the corner" as we were celebrating our 40th anniversary. This was a big mistake. We have regretted the decision to not stay for 2 weeks at BW. The only lovely, friendly, genuinely warm member of staff we found in the new hotel was....a young waiter who also works at BW! In truth as i write this, i have not unpacked and am thinking of forgetting the money spent and asking BW if they can find a room for us! Thank you BW team!
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4.6
Google reviews (576)
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Wake up to the sound of palm trees swaying in the breeze and waves lapping blonde shores during the Caribbean holiday of your dreams at the sublime Jamaica Inn. This captivating tropical retreat offers a luxurious taste of paradise, with impeccable...
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4.6
Google reviews (576)
mark brown
So relaxing. Room to beach to bar to dining all in just a few steps. Fantastic friendly staff. Food is top quality but could do better for those of us following a low gluten and dairy, high fiber and veg diet. A unique bespoke experience beautifully set in natural surroundings.
Jean-Marie Ribeyre
We had a wonderful vacation at the Jamaica Inn. Everything was perfect. Staff is amazing and the location is gorgeous. We will certainly go back and would highly recommend Jamaica Inn to anyone.
Robert Slavecki
Pros: A charming little boutique hotel with an authentic Jamaican vibe. It’s located right on one of Montego Bay’s best public beaches.
Cons: Everything that makes it a pro (if that’s not your thing): being on a public beach, and as a relatively small hotel, it offers limited amenities.
Claudia Galindez-Feliz
Rustic and elegant. This is not your typical big name beach resort. These lovely people at the Jamaica Inn cater to those looking for some real r&r, superb service, and an excellent culinary experience.
We truly enjoyed our time, if only for two nights, it was well worth it and look forward to relaxing with them again.
Thomas Frake
Joined the Jamaica Inn kitchen team for a business trip, but made to feel very welcome. The owners and staff were all very hospitable and sociable. The hotel itself - both location and operation - is beyond comparison. It is paradise.
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4.5
Google reviews (9248)
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Prepare to be left spellbound by the ultimate all-inclusive experience during a magical holiday in Mexico at Moon Palace The Grand, Cancun. Perfect for a family break, a romantic escape, or a dream wedding in paradise, this exceptional resort is...
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4.5
Google reviews (9248)
Minchan Kang
Had a very good time! Happy that we chose this place for stay. The one thing was that I did not feel the service was enough for the price we payed, but everything else was amazing and especially the food! The French fries were very soggy and the room service we ordered took a long time to come, but there are over 2000 hotels in this resort. We understand the wait. I hope we can come back next time because it was so much fun!
Angèle Serré
I have been a member of Palace since 2010 and I have been to so many upgrade/update presentations in the last 15 years, that I feel compelled to warn others against signing these contracts. In my experience, with signing new agreements, I have lost benefits that I had and this is never mentioned to me. I think that by upgrading, I maintain the benefits I had and am getting better, but this has not been the case. They ask for your credit card to get the deposit before drawing up the contract. Then it is quite difficult when what is in the contract is different from what the salesperson promised. They also go very quickly over the contract and only point out the positives, while omitting the changes made to the membership, plus it is very small on the tablet and impossible to read all of it. They have now improved the process whereby you have 5 days to go over it and cancel, but at this time, you are most likely still on vacation, without access to a lawyer, and it is impossible to read the document on your phone.
I went through this process in December and cancelled within 5 days. It took months before I could get my credit card reimbursed and I had to dispute the charges and get the credit card company involved.
In the 15 yrs that I have been a member at Palace, they have also made changes to the benefits to members that weren't in writing, as well as using any writing in the contract that isn't explicit to their own interpretation (which differs from how things were), thereby lessening the value of the weeks that have already been purchased. I believe this is done because it leaves people wanting more and therefore more motivation to upgrade. Based on my experiences, I DO NOT recommend purchasing memberships with Palace.
Dana Knight
Beware of staff at the adult pool
I took my 76- and 77-year-old parents to Mexico for the first time on March 9th, 2025. They have never left the US so they were a little nervous, but I re-assured them they would be fine, especially in a 5-star hotel. We arrived on 3/9, were shown to our rooms and had a great evening.
The next morning we went to breakfast and then back to the room to change. There was an adult pool directly across from our rooms, so we decided to spend the day there. We arrived at the pool at 10:40AM. After grabbing some towels and settling in, we ordered a margarita followed by 3 bottles of water. After our second margarita we all 3 got into the pool and that’s pretty much where ALL 3 of us lost our memory. Our first margarita was at 11AM followed by a bottle of water. Our second drink was around 11:45AM and in the pool at noon. There are videos on my phone at 12:23 that none of us have any memory of and the last picture on my phone is at 1:08PM. My mother and father had both fallen and were extremely hurt and needed assistance. They asked what happened and I said we must have drank too much. Now mind you, I have no idea what time it is, what the hell happened and I am still drugged up answering their questions. It wasn’t until the next day when I could go back and look at all our phones and piece together as much information as possible. This was my 55th birthday so we all have many years of drinking under our belts. There is no way possible that all 3 of us would have been blacked out drunk in LESS than 1.5 hours, with a full belly, and a bottle of water in between those drinks. And on top it, we only had 2 drinks! And they are tiny drinks, in a little plastic soda cup. I have read 2 other posts where this exact same thing happened to other people at the same pool. Another couple got extremely hurt and customer service response was “they reviewed the CCTV and showed the other couple got hurt falling off a fence they climbed.” Instead, they should be looking at why that couple climbed the fence to begin with. It’s amazing what people will do when they have been drugged. And what is the reasoning. Pure entertainment? My parents were seriously hurt from their fall and could have been killed by these drugs. Customer service reached out to my parents the following day and out of fear my mother reported they were fine. I called them back and had them bring a wheel chair for my father who couldn’t walk since his fall. My mother was humiliated, and I thought best to bring this to their attention after I got them home to safely. I did mention this to the girl at check out and also wrote them an email asking them to look into the incident, watch the videos, and explain how this happened. I would have thought my parents would have been safe in a 5 star hotel but obviously I was wrong. I have spoken to many other people at this resort and they didn’t have any issues so it appears that only some people are targeted. This post is nothing but a warning that there are dishonest employees that work in this resort, especially at the adult pool (since this is now the 3rd reported incident in less than 6 months). If this is a place you have your heart set on visiting, BRING TEST strips and test every drink the staff brings you. And for Palace resorts, don’t send me a message about contacting you and how important safety is to your guests. I have already contacted you and if safety was important, this would have been addressed immediately. How many other unreported incidents have happened here? How many other people need to make the exact same claim before you look into the issue? If anyone was there on March 10th at the adult pool and can help us piece together more information, my email is dknight031070 at gmail dot com. Thank you to the American couple that helped us.
Gil Finkelstein (Pinky)
Absolutely Horrible Experience – Stay Away!
If I could give Moon Palace The Grand Cancun zero stars, I would. This was hands-down the worst resort experience I’ve ever had. Do NOT be fooled by the fancy marketing and glossy photos—this place is all about taking your money and giving you the absolute bare minimum in return.
The Food? An Absolute Joke.
For a so-called luxury resort, the food was downright embarrassing. Every single meal was tasteless, stale, and clearly not fresh. It didn’t matter which restaurant we tried—everything was the same bland, low-quality mess. At this price point, I expected at least edible food, but what we got wouldn’t even pass in a cheap buffet.
Unsafe & Outdated Attractions – My Family Was Injured!
Their blue slide is a lawsuit waiting to happen. I got injured, my daughter got injured, and worst of all, our friend’s kid broke his arm on it. Instead of taking responsibility, the staff had the audacity to demand money before they would even help the poor kid—even though we had insurance! This level of greed and negligence is disgusting.
Money-Grabbing Staff with No Genuine Service
Other than the PR people who are just there to manage the resort’s reputation, most of the staff only care about one thing: tips. If you’re not tipping every second, expect to be ignored, get dirty looks, or just receive flat-out awful service. It’s a constant hustle to squeeze more cash out of you.
$11,000 for Two Rooms – And They Couldn’t Even Clean Properly
We had to beg to get our rooms cleaned. When they finally did, it was a joke—they left one towel for four people across two rooms. How does that even make sense? At this price, I expected world-class service, but what we got was worse than a budget motel.
Final Verdict: A Shiny Scam
This resort is all about the illusion of luxury. Everything looks nice on the surface, but once you’ve paid, you see their real face. It’s like peeling an onion, only to find it’s completely rotten inside.
I will never return to this hotel or any other in their chain. If you value your money, safety, and sanity, stay FAR away.
The resin I'm even giving 2 stars is because their PR staff that help us all the way with their own employees!
carlo guzman
Review of Moon Palace The Grand Cancun
I stayed at Moon Palace The Grand Cancun with my family of six, and while the resort itself was impressive, my experience was a mix of highs and lows.
The Good:
Food: The dining options were excellent, with a variety of restaurants offering delicious meals and plenty of choices to suit different tastes.
Room: The accommodations were comfortable, well-maintained, and luxurious, making for a pleasant stay.
Pools: The pools were fantastic—clean, spacious, and perfect for relaxation or fun with the family.
Entertainment: The resort provided plenty of entertainment options, from live shows to activities, ensuring there was always something to do.
The Bad:
Customer Service: Unfortunately, this was the biggest disappointment. I had booked two adjoining rooms well in advance to keep my family together, but upon arrival, I was told that while my rooms were available, they were not together. Instead of accommodating the original booking, I was told I would need to pay an extra $1,500 USD to have the rooms next to each other. This felt unfair and was a frustrating start to our vacation.
Overall Impression:
The resort itself is beautiful, and the food, rooms, pools, and entertainment make for a great vacation experience. However, the lack of flexibility and poor customer service regarding room arrangements left a negative impression. If management improved their handling of such issues, it would truly be a top-tier resort. 3.5/5 stars.
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4.7
Google reviews (863)
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Mexico’s first clothing-optional resort, the Desire Riviera Maya Resort is the perfect choice for those seeking the ultimate sensual sanctuary with their loved one. This adults-only all-inclusive destination features Kamasutra inspired suites where you...
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4.7
Google reviews (863)
Nancy Sigl
Nice place to visit but DON’T buy the membership!!! We purchased a membership 2021 with a “Flyback” perk which is a scam. They paid us twice but have stopped paying last year (it’s been a year since our last qualified trip and they promised payment by 4th quarter 2024…still no payment and empty promises!)
We just returned to the resort last week April 2025 and discussed the issues with their membership sales team manager but they refuse to support the program they sell. More empty promises to our face.
Talking with many people at the pool, this is a known problem and the resort STILL SELLS IT…KNOWING that people are not getting paid back!!!
They also sell other promotions…ALL third party companies that the resort doesn’t control. You’re better off using someone’s membership to get the perks.
We’ve been going to Desire RM, Pearl and Temptations for 7 years but will probably not return. I have been using my voice on social media (225k lifestyle followers) to help spread the word about the deceptions of their membership programs. So many people are reaching out to say they are experiencing the same issues.
ENJOY THE RESORT BUT DON’T GET SCAMMED BY THEIR MEMBERSHIP!!!!
Christine Silvestre
First time visit to Desire. The trip was much better then i would have imagined. The resort is small enough to be cozy and familiar without feeling like you have no privacy. The food is excellent with a variety of options to choose from. My favourite by far was the buffet. As a vegetarian my choices were plentiful. Not to knock the restaurants. Despite not having many vegetarian options on the menu the chef was always eager to create some vegetarian option. The staff at Desire cannot be praised enough. From the person who takes your luggage when arriving, to the front desk staff checking you in , to the activity leaders, servers, spa staff and general laborers. Everyone is polite, friendly, helpful and professional. A shout out to the few staff we got to know , Pina, Bella, Bobbi, Mariane, Leyda, Andrea, Erik, Davis, Luis, Carlos, and my apologies for anyone i've forgotten.
Christy Mackley
Another wonderful trip to Desire. Loved the new Eden section add-on! It was nice to have the option between a party pool and a quiet pool. Food was wonderful everywhere we ate. Staff was INCREDIBLE - all of them from housekeeping to entertainment to front desk! Now that Eden is done, I am praying they will upgrade the old rooms as they really need it.
Jeffrey Ross
First timers, very warm welcome, we enjoyed ourselves had a good time but at same time We have mixed feelings. For the good . Clean place, works are very helpful, the pool very nice the room smell good updated and clean room every day , (worker 100,%) bad , they need to paint the edges of all steps yellow so you can see ( one color hidden the edge) I did trip a cpl time cause I can not see it . Bathroom by pool need rubber mats all the way in . The last and biggest the food 1 out of 5 . Nice looking fun and upper class good but no TASTE . The food need a lot of help a lot don't go and think you getting good fun it's something just to eat until you get home . And side walks are leaning be careful .but now we know and yes will go back but know more now
goatwoman17
We have been to Temptations in the past and decided to try Desire for half our trip this time- and we are so glad we did! We love that it is peaceful and beautiful and the staff is super helpful. The room was beautiful and clean. The drinks were excellent and the food delicious! We are sad to go back to Temptations for the other half of our trip
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3.9
Google reviews (923)
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A blissful escape in the Caribbean sunshine awaits you at the luxurious all-inclusive Sandals Royal Barbados. This magnificent resort features stylish and modern accommodation which includes imposing round-shaped suites with high conical ceilings and...
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3.9
Google reviews (923)
paul sambrooks
We visited this resort in Feb 2024
We had excellent weather and the overall presentation of the resort was very good however the room décor and furniture is somewhat dated even in the newer Sandals Royal section.
Whilst all staff were very friendly and helpful. The service in restaurants was barely acceptable. We were kept waiting (10mins) at the greeting point on multiple occasions and the lack of even acknowledgment comes across as rude. On a number of occasions there was long periods of no attention either for drinks or clearing tables between courses. The quality of food was hit or miss. We had excellent meals at Portofino, La Parisian, Butch's only for these to be let down by the service level.
Kimonos was just about acceptable on both counts.
The daytime service at the beech bar, Dinos and Mariner along with Neptunes was excellent on each occasion visited.
Spices breakfast was barely acceptable for both quality of food or service. A line of 20 guests at the greeting station is unacceptable for a buffet restaurant. The maître-d should not have to take each guest to their table and keep the remainder of the line waiting. They should pass this duty to other staff. Pastries throughout the resort did not seem like they were fresh that morning.
American Tavern was barely acceptable for quality of food or service. Steaks on two occasions were poor quality cuts and poorly prepared.
Cafe-de-Paris is very poorly staffed and needs attention. It is not acceptable for the server taking the orders to make coffees, provide pastries and make crepes. this is bound to create delays.
All restaurants need more staff. They were rarely full yet getting a reservation or good service was always a problem.
Room service needs to be extended to a least midnight to offer an alternative for guests arriving late or who have had a poor dining experience.
Sandals has a reputation of being a high class resort. It appears to be living off this past reputation rather than improving its brand.
Matt R
We found the resort to be very gay-friendly, so would encourage any members of the LGBTQ+ community to visit.
We had such a wonderful stay and have to give a huge thank you to our Butlers - Latoya, Nadia and Shameka - for making our stay extra special. They sorted all our dinner reservations for us, walked us to the restaurants at night, reserved our favourite spot by the pool, brought us over surprise drinks throughout the day and delivered lunch to our sun loungers. They would often leave little surprises for us to go back to the room to - such as a cheese plate and a drawn bath with champagne on ice.
The resort is huge and the number of food options is incredible - every meal we had was delicious, but I would particular shout out to Bombay (the Indian restaurant) and Chi (the pan-Asian restaurant). The spa was lovely too and we had very relaxing massages and facials.
The rooms were spotless and the layout was great because the bathroom felt private (unlike other hotels we’ve stayed at that can feel too exposed). Our room had a tranquility soak tub on the balcony too, which was the epitome of luxury!
Next time we will pay extra for private transfers because we didn’t like the mini-buses that shuttled people to and from the airport.
The only part I wouldn’t recommend is doing the Rum Historical Tour through “Island Routes” - it was boring and far too much time was spent in the car. We felt like it was a waste of money.
We have already booked to come again next year at their on-site Travel and Loyalty section where you can bag yourself a really good deal!
Terrence Callender
The staff was professional and courteous with everyone. Food was delicious as I expected it to be. Nightly entertainment was creative. Daily pool side activities like volleyball and aerobics in the pool. Room refrigerator was replenished everyday at 10 am. Red lane spa gave the best facial and massage.
Kaylee
This was our first time in Barbados but not our first time with Sandals. There were a few trade offs with this resort that I noticed that isn’t consistent with other Sandals locations. For example, the food was great but wait times would often be a few hours to receive the food or be incorrect. The only restaurant that did not have this problem was Soy. Soy consistently had fast and friendly service with amazing food! There were a few facilities issues on our trip as well. For example, some of the fixtures in the room didnt fit correctly and so there was a visible hole in the wall as pictured. Also, our room was across from a service closet but workers would consistently leave bags of trash in the hallway and even let it sit all day and overnight so the smell was not pleasant. The service was hit or miss. We had a few very happy, kind, and helpful workers but also there were times when it was difficult to get any assistance. One person in our party went to the help desk 4 separate times for the same issue because it had not been resolved and she was told that the worker who had been assigned that task was out for the next few days but that they would do it when the worker was back. It did not make sense to me that they wouldnt just reassign this to another person since it wasnt a specialized task. Next, we booked fishing through the resort and we were up at 5 in the morning for our taxi that Sandals arranged. After waiting 20 minutes past the arranged time, our taxi driver found us and stated that Sandals told him to arrive at the Sandals Barbados entrance, not the Sandals Royal Barbados entrance, which was frustrating. We also booked snorkeling through Sandals, which is included. The snorkeling team was very kind and knowledgeable and made that experience awesome! I highly recommend booking the included snorkeling ahead of time. The views of the resort were fantastic and we were very excited about the private beach because that was supposed to mean that no one would be trying to sell us things. This was not the case. The first time we stepped on the beach there were a group of men who asked us if we wanted to buy weed/edibles. This was an uncomfortable experience and the only other time we went to the beach after was to watch the sunset. We also visited the spa and that was quite relaxing. The spa was clean and had a calm atmosphere. The surrounding area of the resort felt safe and we went to the fish market one night per a recommendation from someone at the resort. The fish market had long lines so if you plan to go make sure you go early. We spent most of our time at the infinity pool, which seemed to have the most activities. We went to a quieter pool a different day and the pool had algae around the perimeter so we did not go back to that one after. When we were a day out from leaving, our flight information had been updated/changed 2 days prior. No one at the desk let us know and its a good thing that we took it upon ourselves to check because our flight got moved up! Sandals is supposed to have the flight information and taxis arranged and have them be accurate. If we did not bring this up to them, we would have missed our flight by a few hours. Lastly, we had a few issues with our rooms. We had 8 people total so we had 4 rooms. In some of the rooms the shades were broken or missing. My room had both the blackout shades and the white gauzy shades but other people in my party only had 1 type. It felt a little deceptive because if we didnt have those multiple rooms we wouldnt have noticed this so there are guests who are paying for the same room as someone else but not receiving the same things as other guests in the same room type. Two people in our party stayed on the lowest level and their room had many problems. The room smelled musty/moldy the entire stay, one of the doors didnt open (it was stuck and warped from moisture i think), and the battery on the door needed to be replaced. Overall, this vacation was enjoyable based on location but perhaps did not meet Sandals resort expectations in my opinion.
Candace Gauthier
We just got back from our honey moon and this was our first sandals experience and stayed at royal. We are already planing our trip to our next sandals and back to Barbados ! The staff was beyond friendly and so were the guests ! Next time we Want to explore Barbados more off the resort with some activities . I highly suggest doing the candle light dinner and sunset photos with their photo team ! Also suggest a swim up pool room , it was the best !!
Now I said 4 as we had issues with American airline canceling our flight before out early morning flight last minute , so we called the resort and they rebooked us on a better flight same time frame with Delta . This was at about midnight and we had to leave for the airport at 2am. I go to do the mobile check in and it won’t let us so we tried calling the resort back as we found out the resort did not ticket delta so they couldn’t get the boarding pass. So I tried to call back the resort and they close all lines at midnight and there is no emergency contact which is a big isssue Sandals needs to add as an option . We went to the airport anyways 4 hours early and still nothing and delta then said because of sandals mistake we either had to pay an additional 2800 dollars or miss our honeymoon essentially . Last minute I after nonstop trying I got the check in and we by a few minutes made our flight . After speaking to sandals when we arrived they did mess up and didn’t ticket the correction flight properly causing us much stress . So I would suggest this process be fixed and a emergency line added.
I was told though they would issue me some refund in the flight side so I will be watching for this and appreciated them owning and resolving the problem ! On a side note I will NEVER fly with American Airlines again lol!
Overall though 4/5 we will be back!
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4.2
Google reviews (2432)
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Discover your own piece of greatness beside the shimmering waters of the Caribbean Sea with a tantalising all-inclusive holiday at the adults-only Sandals Barbados. With the glorious tropical sun beaming down, you can choose whether to take a romantic...
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4.2
Google reviews (2432)
Sandy C
Warm and friendly staff
The food and drinks were top notch except for butches. They were a bit of a disappointment. Everything was super salty and inedible. Resort activities were plentiful, fun and exciting. The bowling was fantastic with a hype crew staff to make it even more memorable. As always the silent disco was a hit. There were multiple pools and there were ample loungers both at the pools and on the beach. The firepits were romantic and the nighttime entertainment was wonderful.
Michelle Kirk
The service was excellent! Everyone was very friendly and helpful.The grounds were beautiful and well cared for. The beach was nice but the ocean was rough. So no water sports. All the bartenders went out of their way to make sure I had my drink, absolute vanilla vodka with tonic water. We had couples massage outside and it was amazing! The only negative for us was getting reservations to the restaurants that required it. Also, kimonos was a big disappointment. Our food was awful. Not sure if it was the chef or what but it’s not what we expected as we have been to Kimonos at other Sandals. All the other restaurants were very good. Loved lunch at Neptune’s. All in all, it was a great vacation!
Julie Cordora
The positives: the cleaning staff did an excellent job with the room; the service at Butch's Chophouse, Chi, & The Green Room was top notch; the proximity of oceanfront rooms to the pool and ocean was very convenient; the employees at the pool bar, the bar next to the breakfast restaurant, and the beach bar were kind and helpful; the shuttle guide was hilarious; the restaurant area was nice; there was a nice variety of restaurants (though getting reservations was unnecessarily difficult); and the property was clean and well-manicured. With all that said - it was not a 5-star room and was worth nowhere near the price we paid. The safe was broken when we arrived. The phone broke on day 1, and the phone in our friends' room was malfunctioning. Some of the food was excellent - Chi, the Green Room, and some dishes at Butch's Chophouse. The breakfast buffet had good variety. Please fix the orange juice machine. The ocean was extremely rough so that we were barely able to go into it all week. Mainly though, I want to highly emphasize that numerous staff members were unabashadly rude throughout our stay including the daily greeter at the outdoor breakfast restaurant (the manager lady who seated us one day was very kind) and our breakfast server at the rooftop Parisian restaurant, who literally snapped at us multiple times for simply trying to communicate our order and then just refused to bring juice. All six of us noticed how rude many of the staff members were. (As a point of clarification, not one male staff member was rude to my husband and me the entire week.) There is very clearly a major morale issue at this Sandals that to me points to a management issue, and it put a serious damper on our experience. We felt like we were walking on eggshells every day in just trying to get the most basic requests accommodated. If we asked a question or placed an order, would the person ignore us, snap at us, or be kind? We never knew. Dealing with bad attitudes every day was neither relaxing nor worthy of anywhere near the price we were charged. In fact, it felt as though those who were unkind knew we had already paid so they didn't care how they treated us. The restaurant by the pool nearly made our friends miss the shuttle back to the airport despite their being the first to arrive and order. It took 45 minutes to bring their food as everyone else who arrived after they did was served. We have other (non-Sandals) nice Caribbean vacations to which we can compare this one, and the negativity here stands out clearly. I'm so disappointed. We hoped for a different experience and are now quite skeptical of future Sandals resorts unless someone we know who has stayed at one recommends it.
Darrel Turcotte
Very clean, well run resort. We were first timers and we were not sure what to expect but we were happy. It's a little pricey but you get what you pay for, it was top notch all the way. The food and service were excellent. The waves were rough but I like it like that. The drinks were 5 stars also. Would definitely recommend.
Arthur Hughes
Stayed Feb 8-15 2025
An all-around excellent resort with outstanding service. The employees here are the best we've seen at any Sandals...ALL of them are really friendly and take the time to say hi/good morning/etc. They are quick to respond, and they all seem ready to help out regardless of whether it's their specific job to do so.
- There are plenty of restaurants willing to meet your schedule.
- The food is excellent at all of the restaurants with the exception of Chi Asian Fusion (nice people but lousy menu).
- The beach towels are removed from unused loungers on a fair schedule, and loungers are plentiful at the beach and the pools.
- Finally, a special thanks to housekeeping (our room was kept nicely clean, and the fridge was well stocked with all of the items that we asked for).
The only negative comment might be that the beach is not good for swimming or snorkeling. The view is absolutely beautiful, it's really nice to walk on, there are plenty of shade trees and umbrellas, and beach vendors are kept safely off property by security. It's just not a swimmer's beach.
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4.8
Google reviews (132)
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Elegant Caribbean luxury awaits on the shores of Saint Lucia, at the splendid 5-star Cap Maison Resort and Spa. Set in a captivating location in the north of the island, this relaxed retreat is the perfect place to escape the hustle and bustle of...
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4.8
Google reviews (132)
Chfx
We just returned from an incredible week at Cap Maison, and I can honestly say it was the best 5-star experience we’ve ever had. From the moment we arrived, the staff made us feel like we were the only ones there—so welcoming, so attentive, and so personable. They remembered our names and even small details about our stay, which really made it feel personal.
The rooms were spotless, and it was clear they pay attention to the little things. The views from the restaurant were amazing, and the food was simply outstanding—some of the best I’ve had at any hotel. We went with the all-inclusive package, which gave us a lot of variety, and the wines were top-notch too.
But what really sets this place apart is the staff. They’re the ones that make this place feel so special. Taddy, in particular, was a standout. She made us feel right at home, was genuinely fun to talk to, and went out of her way to make sure we were taken care of. She’s an absolute superstar and such an incredible asset to the hotel who we want to really say thank you to. Harvey’s wine tasting was another highlight—he’s not only knowledgeable but also made the whole experience fun. He’s such an interesting guy and the tasting experience is a must. Cheers Harvey!
Cap Maison’s charm is in its small size—only 50 rooms, so the service is completely personal, but it never feels overbearing. The staff here clearly love what they do, and it shows in every part of your stay.
We’ll definitely be back, which is something I don’t say lightly. Cap Maison made such an impression, and we can’t wait to return.
Kevin Dolan
Excellence- that's the only way to describe the experience at Cap Maison. We, two couples in their 60's, spent 4 nights here at an Ocean Front Villa with a room top plunge pool. From the first email to the concierge to check out, everything was seamless and always done with a smile.
The room and space was breathtaking over looking the ocean and the cliffs. We had plenty of space in both of our ensuite bedrooms, kitchen, living space- both in and outdoors. Coffee in the morning on the covered porch to the cocktails on the roof sitting in our private pool.
We had them arrange for a pick up at the airport and for a boat ride to our next resort.
The meals and drinks at their onsite restaurants was top shelf. We opted for the all inclusive which provided us with 3 three course meals every day. The 10% tax and 10% service fee was included in our prepaid package. There was something on the menu for everyone, from fresh fish to gluten free options.
The only regret is having to leave. So glad that we made the choice to come here and will certainly return
Oren Frey
I have not been a guest at Cap Maison. Several weeks ago, on a late Saturday afternoon, two of us came to Smugglers Cove. We brought a large duffel bag full of high quality snorkel equipment, and left it on a rock just above the water when we decided to only swim and not snorkel.
Somehow, when we got out of the water just before dark, we COMPLETELY forgot about the bag of snorkel gear. Shockingly, we didn't remember it until Wednesday evening, a full four days later, when we went to the car to look for it and slowly realized what had happened. Extremely frustrated and embarrassed with this loss, I decided to return to the beach the next morning, just in case it had somehow been found by an honest person.
On the beach that Thursday morning I explained the situation to staff member Dunstan. He told me to go to the top of the stairs and wait for him. I thought he was just going to check at the hotel office in case someone had found it, but when he emerged with the full bag, complete with all of its contents, I was ecstatic and tremendously appreciative. Dunstan explained that he was a diver as well, and he understood the importance of good gear. He then had to rush back to the beach to continue getting things set up for the day. I want to recognize that he - and anyone else involved - is an extremely good person. It would have been so easy for someone to take this bag from the beach, or for staff to assume that no one was coming for this bag of gear after the first couple days and to stop holding on to it. You are lucky to have such amazing staff! I hope that Dunstan is recognized for his professionalism and extremely high level of service! Thank you!
Danielle Cranwell
From start to finish our getaway to Cap Maison was top notch. The service and people were extraordinary which made the trip that much better. We had an issue with our first room and the team promptly responded and moved us to a beautiful villa in the Spanish courtyard. The bedroom is incredibly comfortable and cool with a bed that made me forget where I was at times. The living room and kitchen does not have A/C, but it didn’t bother us as we spent most of our time on the grounds or out of our room.
Both restaurants were superb and we had a romantic dinner out on the rock. Valine took care of us that night and several mornings. She is a bright spot in the day and we want to come back just to see her again!
At TNF, we had a couple of other amazing servers. Keegan took care of us at night and was awesome. During the day while we were at the beach, Bob would bring us cocktails and make sure we had everything we needed.
The beach is small, yet beautiful, with ample shade and these lovely floats anchored out to lounge on. The water is clear and warm in December.
The front desk staff was attentive and accommodating. The rooms were well maintained, stylish, comfortable and clean.
We hope to return and bring our kids next time so we can share the experience with them.
As a discerning traveler, I highly recommend Cap Maison for quiet retreat and understated luxury.
James Knight
Cap Maison: A Luxurious Retreat with a Few Reservations
Cap Estate, St. Lucia – Cap Maison offers a luxurious escape to St. Lucia, with spacious, well-appointed rooms and stunning ocean views. While the accommodations are impressive, the air-conditioning is notably/disappointingly absent from the living areas, which may be a drawback for some guests, especially during the warmer months.
The resort's culinary offerings are a highlight, with delicious dishes served at both its restaurants. However, some guests may find the all-inclusive package less cost-effective than dining à la carte, particularly for those who prefer lighter drinking.
The beachfront at Cap Maison is a picturesque paradise, perfect for families with young children due to its ample shade. Unfortunately, we were disappointed, as the only available Hobie Cat was out of commission for repairs.
The resort's lush, well-maintained gardens and friendly, attentive staff contribute to its overall charm. However, a significant downside during our November stay was the prevalence of mosquitoes. The hotel did replace the window screens when we asked, and spray insecticide. But I was surprised we had to ask and that they hadn't checked. The number of bites reduced after the work done by the hotel, but this did take some of the fun out of the first couple of days.
Overall, Cap Maison offers a luxurious and relaxing experience. While the mosquito issue may be a seasonal concern, potential guests should be aware of this potential drawback, especially during peak mosquito seasons.
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4.4
Google reviews (124)
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Discover paradise living on the enchanting Caribbean island of Barbados, with a stay at the mesmerising adults-only Treasure Beach by Elegant Hotels. Sitting next to pristine white sands and crystal-clear waters, this beautiful hotel offers spacious...
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4.4
Google reviews (124)
Kean Jones
My wife and I booked in for five nights all inclusive at the start of March. We had notified the hotel of our arrival time which was 11 AM and when we arrived our room was ready for us, this was unexpected but a nice surprise. The staff were really welcoming and helpful, helped with our bags and showed us around the room.
Room - the room was excellent, really spacious and clean with lovely modern furniture. It was made up of two separate rooms, the main bedroom and a separate room with a two seater sofa that went out on to our ground floor patio. There were separate TVs in both rooms. The mini fridge was stocked with beers soft drinks which you could ask to be replaced. The aircon was good quality with separate units in the two rooms.
The bed was incredibly comfortable, really big with really high-quality soft sheets and pillows, perfect for us.
The bathroom was spacious with a bath and a shower. The shower was big with very nice toiletries. The shower was so lovely it was like being at a spa. A nice touch was the automatic night lights behind the mirror and along the floor.
There was plenty of storage space with a double wardrobe, large chest of drawers and side cabinets.
Food - We found the food a bit hit and miss, when we arrived we were told it was buffet every day except Sunday and Wednesday, but then during the stay it seemed completely random. The all day menu was quite nice with decent variety and this was served as à la carte most lunchtimes. There was always a pre-order menu at breakfast plus a buffet. We had the à la carte menu on three of the five evenings and it was OK, but we didn’t think the buffet was that good. We had spent the previous 5 days eating around the island and the food was excellent wherever we went, so it was a little disappointing when an expensive hotel wasn’t as good quality. The drinks were also very weak. Given the history of rum on the island you think you’d be able to taste the rum in the cocktails. My wife doesn’t drink a lot but even she found the cocktails incredibly weak. The cocktails were very nice though, we just needed to ask for more rum.
Staff and service -Again we found the staff and service a bit mixed. Housekeeping was excellent throughout, including the cleaning and the turndown service, the room was always immaculate. The restaurant and bar staff were a bit mixed depending on the individual, with some being very friendly and fun and others bordering on rude and clearly not wanting to be there.
The communal areas in the hotel were quite nice if a little small, but they were always sun beds available somewhere at any time during the day around the pool or overlooking sea. The beach is directly accessible from the hotel via stairs and is a very nice beach. We took our own snorkeling equipment and used it every day with lots of sea life and tropical fish over the reef and rocks right outside the hotel.
I think the experience at Treasure Beach would have been better if the sister hotels were open. When we were there all but Waves were closed for refurbishment, there was a water taxi back-and-forth to Waves, which finished around 3 PM so we could only visit for lunch, not dinner which was the weakest meal at Treasure Beach. If the others were open, it would have given us a bit more variety in space and restaurants in walkable distance.
Overall we had a lovely time, enjoying the amazing sunsets that cast different patterns across the sky every night, enjoying the accommodation and swimming with the sea life. There’s definitely some room for improvement though given the price range for this hotel.
Marscha Dalligan
Really impressed with the hotel however we found the majority of the staff rude , rolling their eyes in front of us & behind guests backs … we are a friendly polite & sociable couple but this made no difference to the waiting staff & supervisor at breakfast, lunch & dinner . Destiny ,front of house was amazing & new so I hope she won’t get tarnished by the older staff who clearly don’t respect the clients . We also had a hand written tip added to one of our dinner bills which we forgot to add to …… not impressed. We will not return to to just the attitude of the staff …. Such a shame
Jean Carlos Montilla Hidalgo
This splendid hotel captivates with its unparalleled excellence, where the devoted employees extend a level of service that goes beyond expectations. The opulent rooms, adorned with elegance, and the exquisite culinary creations elevate the experience to sheer delight. The pool area, a haven of tranquility, adds an enchanting touch, ensuring a truly magnificent stay.
Shahira K
Private small hotel with absolutely lovely design and lots a plants 🌱
Staff is GREAT, Daniel and Annette made sure we felt welcome! Great thanks for your hospitality!
See pics for the best items from menu and make sure to try desserts.
Highly recommend!
James Timms
Myself and my partner spent 9 days at Treasure Beach and had the greatest time, it's really nice having a boutique hotel with less rooms, the staff know your orders and names after a couple of days.
The ground floor pool view room was brillant, it was very spacious having the separate living area and large bathroom as well as the gigantic Bed.
Small entertainment every other night was nice to hear over dinner. Saxophone, keyboard players and a singer, really enhanced the evening.
All inclusive selection was great, unlimted wines, champagne, beer and cocktails and most importantly the food was at another level, all food is made from order and there chef is brillant - i had some of the best fish i've ever had, lunch menu was good especially Taco Tuesday.
Perfect for couples who are wanting to relax and receive the best customer service.
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4.5
Google reviews (3096)
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Located on its own stunning peninsula, Sandals Grande St Lucian Spa and Beach Resort is a remarkable resort for a romantic Caribbean holiday. Welcoming adults only, the sophisticated style of the resort offers a haven of relaxation with world-class...
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4.5
Google reviews (3096)
lloyd trader
Beautiful resort, amazing employees and picture perfect location. Honestly everything about this trip was a 10/10. Beach was gorgeous, water was pristine and the result was well kept and clean. We loved the restaurants, Gordon's, Barefoot by the Sea and Toscanini's in particular. The pool bar, manned by Peter and Francis was top notch, and you've got to try all 3 of Peter's special drinks. He's been there 20+ years and for good reason. He offered outstanding customer service and consistently excellent drinks.
Fav was our server when we ordered pool side service and she was excellent as was the food. The conch fritters and jerk chicken lollipops were worth coming back for.
Housekeeping and overall hospitality were 5 star offerings and were constant reminders that you get what you pay for.
Can't recommend this resort highly enough. It was our second trip and well definitely be making a 3rd.
Doug Devall
This resort is amazing! We talked to several couples who had been there multiple times, and I can see why! The staff is incredible and super friendly. If you love beautiful calm water at the beach, this is right up your alley. Food was good and lots of entertainment.
Autumn Sterling
We had an amazing experience doing the chocolate & rum tasting with Melissa & Lance! They made the trip SO FUN & they are the funniest and sweetest duo. Highly recommend requesting them for this excursions!!🤪
The food & service at this resort is just amazing. Everyone is so nice and friendly and they are always asking if you need anything!
Shep Greenberg
Loved the beach and the main pool was very nice. Our room overlooked the back pool which looked dirty and apparently either sadly in need of repainting or worse, full of algae (brownish green splotches all over the pool).
The room was very nice and there were no issues there.
Food was more miss than hit. dinners were largely meh and uninspiring except for Kimonos and Barefoot by the Sea which were better. Lunches and breakfasts were better than dinners.
Service was also very uneven. Certain staff members were warm and friendly, a larger percentage were unfriendly and maybe even apathetic to us and our friends who we traveled with.
The evening entertainment was good, but unlike prior Sandals, management really never promoted what was coming up. For example, they had a white night on Friday which was sparsely attended and with very few people in white.
Resort 9 points
Breakfast and lunches 8
Dinners 6
Entertainment 7.5
Service. 6.5
Room. 8.5
Housekeeping 7
Total 7.5 out of 10 or 3.75 out of 5
All in all, I just don't feel that the value for your vacation dollars spent was great enough to justify going back.
Naomi Sheppard
The scenery is beautiful. Food was pretty good. Activities was okay but at night not the greatest. Dont bother scheduling the snorkeling trip, snorkeling here is horrible you will see next to nothing. Rooms are not luxury not at all. Bar tenders treat you like they don't see you unless you are holding money in your hand. The resort is located 2 hrs from the airport and it's not the easiest ride. Wasn't worth the money we spent. There are lots of cats that are not taken care of no food put out for them and they drink pool water. They look sick from it. Jamaica took good care of their resort animals putting out cat homes food and water for them. It was so sad to watch here.
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Immerse yourself in the tropical beauty of Jamaica with a holiday in paradise at the adults-only Sandals Dunn's River. Set beside a private sandy beach, this sublime all-inclusive retreat is the perfect place to experience pure relaxation just steps...
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4.5
Google reviews (397)
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Find your own paradise in a secluded spot nestled between Antiguan rainforest and the azure waters of the Caribbean Sea. Carlisle Bay Resort is a sure show-stopper with spacious accommodation draped in crisp linens and silk as soft as the white sand...
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4.5
Google reviews (397)
Danny Hayward
Stayed here and at Bluewaters, and honestly, there’s not much in it—they both have their strengths. If the beach is what matters most, this one wins hands down. The location is incredible, right on a stunning stretch of sand that really makes the stay.
That said, if you’re after charm and atmosphere, Bluewaters just edges it. This hotel has loads of potential, but it could do with some refurbishment.
But the best bit? Afternoon tea served to you on the beach. It honestly doesn’t get much better. A real standout experience that sets this place apart.
Bobak Kianoush
From the moment we arrived, we knew that we were among a team who love what they do.Greeted at the airport & driven to the resort,everything was organised in advance.The process of going through customs & baggage claim, chaperoned by a Carlisle Bay representative was seamless.
We were greeted on our evening arrival by Kevonne, a lovely young man who got us set up in our room & made sure that nothing distracted us from our first dinner reservation.
We settled quickly in our beautiful beach access suite & were escorted to Indigo to meet Kareem, a wonderful host & Michael, the sommelier, who was always smiling, gracious & fully engaged with our needs.
The menus across the restaurants; Indigo, East & Ottimo, give you a broad selection with something for everyone. From your favourite salads, pasta dishes, pizzas, sushi, steaks & burgers, our only concern was not to consume too much. We enjoyed an all-inclusive stay & would highly recommend it.
At Indigo, we fell in love with the staff. After a mere 48hrs, they were on first name terms w/ our entire family & Georgier, Leanne, Shantez, Jerica & Audicia, really did represent a highlight of our dining experience. Nothing was too much & the service could be described as nothing short of exceptional.
Somewhat awkward subject is how much service represents too much or too little?! On an all-inclusive experience, you want to be afforded enough attention so as not to feel neglected, but you also don't want to be bothered unnecessarily. At CB, we always felt that the staff were attentive at all the right times. They were discrete & always sensitive to our 'private' conversations or family moments.
We should note that our beach service from Len, encapsulated this perfectly. He was always there when we needed something, never hovering, never missing for long periods.
As a team, the staff understood our needs perfectly, and as much credit as the individuals deserve in this regard, the management are also worthy of immense praise & credit.
East is the Asian dining experience & the choice & quality is again exceptional. Michelle was a wonderful host, Jerica & Samaya became friends who made us excited about going back. Michael, the sommelier, seemed to be everywhere, bringing a smile to our experience and even encouraging our little boy, to eat his broccoli. Which he did. The staff have left an indelible impression on my family & I that will last as long as memories of the beautiful geography of the Bay itself.
On that note, the waters are calm & clear. In march, the weather was perfect & the occasional rain worked wonders to cleanse the air & give you a break from the otherwise perfect heat & slight humidity.
The tennis facilities & tennis coaching are excellent, no matter your skill level. There are paid lessons & complimentary group clinics. The kid's club (for 3+), is an incredible resource. Leaving your kids can be tricky, but the staff at kid's club were just as special to our children as the other staff elsewhere had become to our entire family.
The Jetty Grill is also an incredible dining experience & though it is adult only, there's a weekly bbq w/ a live calypso band where children are welcome.The water sports team are outstanding.There are paid experiences, but canoes, pedalos, snorkels & masks are readily available for free on a first come first served basis.
There are so many members of the team that I have failed to mention, but one we cannot forget is Vida from housekeeping.She was able to restore our suite to the check-in condition. Not just a daily turn down service, but incredible pride & attention to detail. Every evening, she made the idea of returning back to the suite a complete pleasure.
We have had a beautiful experience at CB & as noted,aside from the magical culture & geography of Antigua, CB have done an exceptional job of bottling all of these elements for a once-in-a-lifetime experience. One we hope, as our family grows,
we will be able to experience as many times as we possibly can.
Lee Pendleton
It’s not usually my thing to write reviews as time is a high priority to me but I really to feel it’s a priority to write one for Carlisle bay and the team there.
It’s not that often you find a hotel that has an incredible culture, Carlisle Bay certainly has this at its highest level.
We had the pleasure of coming with our little boy and he was treated like a prince from the moment we arrived.
The staff at Carlisle Bay went above and beyond to ensure our family felt welcome and cared for. Ganja is incredible and is definitely a rising star for the hotel.
From the warm greetings at check-in to the thoughtful touches in our room, every detail was meticulously planned to make our stay unforgettable.
What truly sets Carlisle Bay apart is the genuine kindness and attentiveness of the team. They remembered our names, our preferences, and even our little boy’s favorite snacks. The kids' club was a dream come true for him, and it gave us the chance to relax and enjoy the stunning beachfront and luxurious spa and the gym.
The dining experience was exceptional, with a variety of options that catered to every taste, including our picky eater. The fresh, locally sourced ingredients and the chefs' creativity made every meal a delight.
Note: please attend the Thursday buffet, world class. When you try the corn try not to cry with happiness as it’s something else!
Carlisle Bay isn’t just a hotel; it’s a sanctuary where you can truly unwind and create lasting memories. We left feeling rejuvenated and already planning our next visit.
If you’re looking for a place that combines luxury, warmth, and impeccable service, Carlisle Bay is it. Thank you to the entire team for making our stay so special!
PS the homemade pizza with pool side pizza oven, are as good as they are in Italy!!!!
Pendleton’s
Geoff R
This is a wonderful location in Antigua, specifically great for families with young children. Our almost 2-year-old had a blast, which is our main barometer for a successful vacation these days. The Kids Club is great, with lots of toys (especially cars) in an air-conditioned setting, as well as a small splash pool, a pretty playground on sand, plastic scooters and all sorts of games and classes, with a very sweet group of caretakers who are lovely with the kids. The resort itself is situated on a paradisiacal beach with lazy water lapping in and out, perfect for floating, swimming, daytime snoozes with a paperback and solid rest at night. Some further breakdown of our experience:
Pros - beautiful location with oceanfront patio suites, calm waters and a walkable beach; friendly atmosphere and well-kept grounds with lush plants, pathways and a koi pool; genuine, welcoming and helpful staff dedicated to customer service, who always stop to talk and joke with children; the suites are large and they are very well-cleaned each day, enjoy the small touches like a little water pool for dipping feet, free dried fruits, a fancy coffee machine; excellent breakfast with a view at Indigo and a warm breeze (daily smoothies, omelette and avocado toast were the go-tos); free kids’ pizzas at their Italian restaurant during the day; the Asian restaurant is the best choice for dinner, as dinner at Indigo left a little to be desired; afternoon iced tea with tiny sandwiches and cookies; a solid gym with a second floor setting and new equipment. We didn’t try the spa but it looked sleek and restful.
Cons: bit of a drive from the airport (40 minutes) but worth the ride; it is expensive and the food is overpriced, I’m talking New York City+ expensive for most of the menu items, so that is something to consider. Likely the case at most upscale resorts though. The room, bathroom and bed are nice, but don’t expect St. Barth’s glitz or anything - I personally enjoy the more minimalist white-walled style.
The outstanding location, picture-perfect beach, kids club, unique perks, and truly wonderful staff are the reasons to choose this resort.
Carlanne Herzog
Foremost, the staff is great: knowledgeable, friendly and will go that "extra mile" to assist you. The beach is beautiful; chaise lounges and towels for all, but get out there early if you want chairs near to your room location. Bartenders can pretty well concoct anything you want with a few limitations. A few top drawer liquors choices are charged plenty extra to have even if you are on full inclusive room/meal plan. I wish you well with the overly fancy coffeemaker in the room; it took me a few days to get hang of this gizmo. Good massage in the spa; fair job on the shampoo and blow dry (expensive at $70 plus almost 25% in taxes and service charges). We have been to Antigua 6 X now, but this is the first experience at Carlisle Bay.
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Stay 5 nights, Pay 4 nights *
4.6
Google reviews (689)
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Welcome to Round Hill Hotel & Villas, a hidden gem nestled on a secluded 100-acre peninsula in Montego Bay, Jamaica. Escape to a world of unparalleled beauty, impeccable service, and timeless luxury at our iconic Caribbean resort. Just a short 25...
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4.6
Google reviews (689)
Jason Allbert
As our taxi driver shared with us, you need to find a Jamaican resort that suits you. Round Hill suited my wife and I perfectly -- 110 acres of quiet beauty with multiple nooks to find rest and renewal. It's a unique property in the Caribbean. And the people! That's what makes all the difference. Sure, anyone can nitpick little things (yes, the rooms could be more soundproof; and there are young children), but the genuine hospitality of the staff coupled with the heritage-feeling of the resort create an absolutely perfect "home." Quiet setting. Beautiful walks. Delicious food. Smiling, devoted resort employees. This place is one of a kind. We met a couple from Denmark who have been coming for 30+ years. We would love to do the same thing.
Datlakerfan 2003
The villa 11 crew rocks! The service was superior and exceeded our expectations. They were kind, respectful and courteous our entire stay. My husband and I came for my birthday and we will definitely be back. This place is a gym, do the walking tour, our guide was amazing. Do the glass boat tour, the guide was amazing. This is my new fav place and all the staff were amazing people.
Natasha Small
First thing is the staff is very friendly, I stay for three days and I wanted to stay 😊 the ocean view is amazingly beautiful, don't get me started on the food, Located In Hopewell Montego Bay the resort has a private beach and a pool overlooking Montego Bay, the cruise ship terminal is right there too they also have a kids club and nanny service 😁 your vacation will be one to remember 😄 ❤️
Taylor Gates
This is, without a doubt, my favorite place on Earth. It’s not just a destination—it’s an experience of unparalleled hospitality and charm. The team here embodies the true essence of hospitality, making every moment feel personal and unforgettable.
What sets this place apart is its ability to blend timeless history with modern luxury. Walking through its grounds feels like stepping into a beautifully preserved time capsule, yet every detail—from the fresh garden-to-table cuisine to the sumptuous bedding—exudes five-star elegance.
The amenities are nothing short of spectacular: an amazing spa to rejuvenate your soul, a serene infinity pool overlooking paradise, a vibrant beach bar perfect for sunsets, and countless activities like Watersports, tennis, and live entertainment. Their Friday Jamaican Night dinner and show is an absolute highlight, brimming with local flavor and energy. And let’s not forget the magical buffet nights on the beach, where the sound of the waves adds a symphony to every bite.
This place is more than a vacation—it’s a dream come to life. I can’t imagine a more perfect escape.
Martyn Pavey
We got married three jest keep a eye on the cake love swimming in the morning jest after the sun is up and the staff are making the most of no one abut
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Jet off for a taste of serenity at the Sandals Saint Vincent and the Grenadines, a magnificent 5-star adults-only getaway of luxury, leisure and pleasure nestled in its own enchanting private cove. This sensational all-inclusive Caribbean hideaway in...
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4.5
Google reviews (591)
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A blissful holiday experience awaits at the magnificent 5-star O2 Beach Club & Spa, an imposing haven of relaxation and fun in the sun-kissed Caribbean island of Barbados. Immerse yourself in style, luxury and attentive hospitality in this glorious...
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4.5
Google reviews (591)
Nexa M
Our stay at O2 Beach Resort and Spa was nothing short of incredible. From the delicious food to the beautiful facilities, everything was absolutely top-tier—but what truly made our trip unforgettable were the amazing people.
We met Thandeka on our second-last night, and even in that short time, her warmth and kindness left a lasting impression. Holando, our poolside bartender, was one of the highlights of our trip—friendly, genuine, and always ready for a great conversation. Chef Simone at Brisa is a true talent—her food was extraordinary, easily some of the best we’ve ever had. Shakera was always smiling and made us feel instantly at home, while Lael, our concierge, was incredibly helpful and attentive, handling every detail with care and professionalism.
And Damisha…. simply an angel. We met her early in our stay and felt an instant connection. Every time we crossed paths, she greeted us with the warmest smile and kindest energy—it truly meant a lot.
Everyone we encountered, even those we haven’t named, played a part in making this the best experience we’ve ever had. The team at O2 is something truly special.
Thank you all for the incredible memories—we can’t wait to come back! 💜💜💜
Dorine Preis
Not the luxury resort we were expecting. From the onset the reception staff was not accommodating. They ranged from pleasant but not helpful to a bit surly. The service staff on the other hand was very pleasant. Two of the pools were attractive but because of their odd shapes were not meant for swimming, just dipping. The third was on a rooftop and small, but cozy. While the food was included, it was only available during certain hours. If you missed the breakfast or lunch hour the only option was a grab and go cellophane wrapped sandwich or granola. Rooms and internal hallways were stark and on the industrial side but the bed was comfortable and the shower large and accommodating. Apparently they have a shortage of towels and we could never get the additional wash cloths we requested. Because of its location the waters here are choppy, not the calm Caribbean Sea we looked forward to. Also, the resort is located in a very crowded somewhat run down part of Barbados. In the past we stayed in the area north of Bridgetown and that is where we would go in the future.
Ali Cherriman
Wonderful recent stay, staff were so friendly, professional and keen to ensure we had a good time. Great food and service in a top location. Rooms so comfortable. Already planning our next trip!
Leena R
Wonderful stay, the staff were so friendly and attentive. The food selection was great, rooms are very spacious and clean. It’s a modern resort, no issues getting a sun lounger and umbrella, pools were wonderful.
Colleen Babcock
My boyfriend and I spent 5 nights here and it was very relaxing and enjoyable. We are on vacation to really unwind and relax. This place is perfect for this kind of vacation. There are some small things to do everyday but overall lounging by the pool and the beach was our main activity. There is live music most nights until 10pm which we enjoyed with dinner. The resort does not seem overcrowded even though it’s on the smaller side, as far as an all inclusive resorts go. The food absolutely blew us away. Oro, the fine dining restaurant was very delicious and the staff really seemed to take pride in their work. Even the buffets were great! For an all inclusive we were suprised at the diversity of the dining experiences and the quality of the food. Our bartender Davitri really stood out. He made us specialized cocktails at the bar a few nights and again seemed to love his craft. This personable experience really heightened our stay. The room was ocean front with gorgeous views. The only remark I will make is some of the staff that served us on the beach/pool seemed to be bothered that we were ordering drinks. A little strange but it did not damper our experience in Barbados. Overall we really enjoyed our stay and we will be coming back!
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4.7
Google reviews (146)
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£2259
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Escape to the heavenly Caribbean hideaway that is the East Winds, for an unforgettable holiday on the sublime shores of Saint Lucia. Tucked away among tropical gardens, beside a stunning, sun-kissed beach, this exceptional all-inclusive resort is an...
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4.7
Google reviews (146)
Kathleen Ellis
Just back from 10days at east winds resort
It was the best holiday resort I have stayed at
The staff were all so helpful and attentive Jermaine your omelettes were the best I have ever tasted and perfectly prepared.
Michal the Wild Sex Cocktails (the recipe I gave you) were the very best and delivered to us at the pool and beach always delivered with a smile.
All in all the place is the perfect place for a relaxing holiday good food fine wine and excellent service by wonderful caring people.
Adelsia Andrew
Enjoyed a lunch pass for two and I definitely will be coming back. Being a local the experience was just like as if I were a tourist.
Olivia Green Weymouth
We absolutely LOVED our stay at East Winds. The resort is gorgeous, rooms are lovely, food/drinks were great, and staff goes beyond to make you feel welcome and ensure you have everything you need (and more). This is so much better than a 'big resort' experience that can feel crowded and less personal. Shoutout to Devon who took us out on a hobie cat for an awesome sail when we were a bit nervous about the winds. Other guests staying here were really lovely as well - we got the peace, quiet, and R&R we were seeking in beautiful St. Lucia! We will be back to East Winds!
J B
We just spent 7 wonderful days at East Winds and we fell in love with the staff, the views and the food. The best food we've ever had at an all inclusive. The staff go above and beyond to make sure you are happy. We already want to go back!
Andrew Elder
Fantastic time spending 10 days here with my wife in our 30s. It was my first time but my wife has been many times in her life.
Special shout-outs to: Titus, Windel, Sylwia, Septima, Selma, Angel, Linton, Harry and many more I'm missing here! They made it an especially nice time.
Resort: Small with
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If you’re seeking non-stop family-fun in the sun, then look no further as the Nickelodeon Hotels & Resorts Riviera Maya has everything you could ever need. This lively all-inclusive resort invites you to enjoy comfortable accommodation and a huge...
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4.1
Google reviews (87)
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£2339
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Relax on soft white sand or plunge into the refreshing turquoise waters of the Caribbean Sea during a luxurious escape at the 5-star, adult-only House by Elegant Hotels, in Barbados. Here you will find a choice of elegant suites, a splendid restaurant...
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4.1
Google reviews (87)
Dylan Langer
Stayed for our honeymoon. It started great, The staff were very friendley, and the views are superb.
However management descided our honeymoon is unimportant. They overbooked the hotel, someone did a buyout. We were forced to pack and move nexdoor to a different hotel with minimal notice, and no compensation. We were not told at check-in. I would warn against long trips here. We would have just cut the honeymoon a day shorter if we had any notice.
Worst part is leaving a sour tasts at the end of what was supposed to be a fantastic honeymoon. Not shure we will be returning.
UPDATE: This hotels management is a nightmare. Even Marriot had a hard time reaching the house to resolve our issues.
We managed to get a partial refund after months of hounding. We won't ever visit here again. And you sould stay someplace else.
Benjamin Föckersperger
One of the best hotels on the island! For an all inclusive hotel it is really a great place. Not the typical tourist trap... Will book it again next time I come ;) all rooms are right at the beach, turtles came by at night to nest. The food was delicious and they have two more properties next door, where you can eat as well.
Rooms always cleaned up and fresh towels. Just perfect. Also no kids! So good to be in silence and enjoy the atmosphere
Heather Pafchek
The House was a wonderful situated boutique hotel on the most beautiful beach. The staff was very attentive and very sweet. A shout out to Andrew and Kobie (spelling on Kobie). They were great at their jobs and were so personable. The food was great and the bar was always hoping. From oysters and champagne on the beach to the rum punch being served beach side, we had a fabulous time.
KIMBERLY LANDERS
My husband and I stayed at this resort for our Anniversary. We were very disappointed in the customer service. They gave us a room that did not lock. Only the first door locked not the second door that’s used to enter the room. We had to push furniture up against the door to feel safe the first night because no one could help us. The next day we communicated with them about our door not locking so they assured us it would be fixed. My husband and I went back to our room after being provided a different key. The door was already unlocked so we assumed the key was working. We left back out for awhile and upon entering our room the second door did not lock. We made CS aware and they again told us they had it fixed. Well my husband seen the staff climb over the balcony and went in thru the patio door to unlock the door so we could enter our room. Once again no one was available to fix the lock. Again we had to push furniture up to the door to feel safe. Next issue the room had a smell. It reminded me of a sewer smell. We asked staff if we could change rooms and they told us the resort was sold out. So we was forced to stay in that room with sewer smell. Lastly, we scheduled a massage a week before arrival. When we went down to the spa no one was there. We waited there almost an hour an no one showed. They finally told us the lady who works in the spa called in. I asked why weren’t notified instead of wasting an hour of our day sitting here. No one had an answer for us. Our Anniversary trip was ruined. Not to mention the amount of money spent to get to Barbados
Royston Peachey
Having had 10 days there found the place brilliant but a bit tired, staff were excellent very willing to help at all times. Loads of walks on the beach, people very friendly. Had a tour round the island and found the driver Charles very knowledgeable. Had a catamaran trip (cool running) the staff and food brilliant.
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4.6
Google reviews (2600)
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£2369
Based on 7 Nights, All Inclusive, Including Flight & Hotel
A sophisticated all-inclusive adults-only retreat awaits at Le Blanc Spa Resort in Cancun. Situated on one of Mexico’s most heavenly white sandy beaches, where the turquoise sea sparkles in the sun, this hotel is ideal for a romantic holiday. Relax by...
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4.6
Google reviews (2600)
Kim Pace
Our experience at Le Blanc Cancun for our first-ever Presidents Club trip was nothing short of exceptional! From the moment we arrived, the staff went above and beyond to ensure that our group of 25 guests felt welcomed, cared for, and truly special.
A huge thank you to Enrique Chan, Conference & Event Services Manager, and his incredible team, as well as Tamara Pacheco from Palace Production, who flawlessly handled the transportation planning for our excursions and spa treatments. Their attention to detail, professionalism, and dedication to top-tier service made every aspect of our trip seamless. Even with last-minute changes, they accommodated our needs effortlessly, always ensuring our guests had the best possible experience.
Beyond the excellent service, the resort was clean and well-maintained. The beaches, pools, gym, and guest rooms were all spotless.
The level of service at Le Blanc is personalized, and luxurious, making it the perfect destination for any event or getaway. If you’re considering hosting a group or just looking for an unforgettable stay, you will not be disappointed - Le Blanc Cancun truly sets the gold standard for excellence!
Kaley Nelson
This resort is truly outstanding. The food is exceptional, the rooms are stunning and impeccably clean. However, what truly sets this place apart is the service. The staff goes above and beyond to ensure a remarkable experience for their guests. A special thank you to David, Carlos, and Nancy at the buffet for their incredible service. Our butlers, Santiago and Luis, were also amazing and incredibly helpful throughout our stay. I highly recommend this resort and can’t wait to return!
Michael Rose
Google Palace Resort Memberships before making decisions to purchase memberships. Don’t purchase until you do! My wife and I have came 20+ times in the last 3 years. The last time we came we got a cold reception from our friends that work there. Only because they were instructed too by management Our friends told us management don’t want employees showing any type of attention to non members. We always generously tip our friends and spend just as much money as any member. We have spent over $200k US dollars the last couple years and referred multiple people and for management to tell our friends not to give us any attention because it makes members unhappy is disgustingly rude. I will never return and it’s sad that taking people's money to join a membership is more important than return guests. And if you go to any event and you see reserved seats, it’s fake! We were also told by employees it’s to make you feel like you have to purchase a membership to have the best seats. Just take the reserved seat because they put fake names on them. Last time we were there our room wasn’t clean.$1500 per night and no clean room, no towels after being gone all day is unacceptable no matter if you have incoming guests or not. Employees told us they only want members and not return guests. We were told this by 8 different people about management trying to make people feel as they have to pay four a membership before employees treat you like family. Sick! Once they figure out that your not ever going to one of the seminars to by a timeshare they don’t want you back. You lost a friend and great customer! You can thank yourselves being greedy.
Tatiana Gonçalves
Our stay at Le Blanc was unforgettable! This place is full of energy, with music, and great service.
The food was out of this world—every restaurant delivered amazing flavors and variety, from gourmet dining to casual bites. The service was top-notch; the staff went above and beyond to ensure we had the best experience.
With incredible food, fun vibes, and impeccable service, this resort is perfect for couples looking for excitement and luxury. Highly recommend!
Isabella Velazco
Just arrived home from this resort & man am I happy to have some decent food. My friend and I barely ate during our stay because it was that disgusting. There was absolutely no flavor with any of the food. The fruit even tasted weird. Everything tasted stale. This place was 1500 for one night & didn’t even serve coronas. It reminded me of a cheap cruise. I’d pay less than 500 a night for what we had. We waited over an hour to be checked in, had multiple issues with our room. The butlers were nice, but that’s about it. If I’m paying a premium for a “luxury” all inclusive- I’m honestly expecting that luxury in the accommodation. I’ve stayed at Grand Velas properties and they blew me away for all inclusive. Definitely save your money if you enjoy eating good food.
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4.6
Google reviews (21)
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£2669
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover all-inclusive bliss along the stunning stretch of white sand at Galley Bay Resort and Spa. Equipped with a gym, spa, jogging track, choice of pools and restaurants, this Caribbean jewel invites you to be as active or as relaxed as you prefer....
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4.6
Google reviews (21)
Adelle Muller-McKinstry
Galley Bay Cottages was a cozy and peace spot. We enjoyed having a kitchen and balcony. The host was incredibly helpful. We highly recommend these off-the-beaten path cottages.
Bella
Beautiful Caribbean style cottages with a breathtaking sea view and constant gentle breeze. The host is kind and helpful. Bath toiletries and kitchen items are provided. If you're cooking, you only need to purchase food ingredients, as a variety of seasonings, olive oil, vinegar, tea, coffee, even paper towels are on hand. The host's attention to detail is phenomenal. Be prepared to walk up a steep driveway and several steps, but that's just the added benefit of exercise. A recommended stay!
Eric Gunter
Back again once again at the Cottages, I believe for our 5th visit to the beautiful island of Antigua. Always a consistent experience; a well-kept and -appointed, somewhat secluded spot. The beauty of the location is it's only minutes from the port area of St. John's, so you're not far from things you need. Car optional if you don't mind a bit of walking and/or using public transit. Galley Bay Beach was red-flagged every day this time, and there are no lounge chairs to use, so hint: bring a hammock! Marco takes great care of us time and time again.
Susan Castelli
A total dive where few things work, noisy as can be, biting bugs in mattress I'm still trying to recover from. Very run down cottage (we stayed at Spice). Think Marco is planning on selling it to some big developer, so does not give a hoot about this place. Seriously, look elsewhere. Think the good reviews are all paid. My review is real.
Sandi Nelles
We come to these cottages year after year. The beach is a 5 minute hike but I'd rather sit in my private tropical paradise anyway. Well appointed kitchen so we cook our own breakfasts and some dinners. We have stayed in them all. Spice this year. Propane bbq for grilling. Decent grocery store 10 minutes away so you don't have to drive in the hell of St. John's!
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400$ Resort Credit*
4.8
Google reviews (330)
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£2699
Based on 7 Nights, Half Board, Including Flight & Hotel
Enjoy boutique luxury on gleaming Caribbean shores with an indulgent 5-star escape at Calabash Grenada. Nestled amidst palms, just steps from soft sands and glistening waters, this supreme holiday hideaway provides a haven of rest and relaxation for...
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4.8
Google reviews (330)
Lauren Parker
Honestly the service is top notch. They go above and beyond and made our trip so special. We took a mother daughter sweet 16 trip and I am afraid my daughter will have a hard time not being so spoiled! Everyone was so kind to us and they celebrated her birthday every chance they could. They are not at all pushy or lurking but as soon as you need anything they are there to help. It is truly the best friendly service you could imagine. I think barefoot luxury is a great description - not too formal but yet extremely professional. They welcome you into their family and trust me you want them to be your family!
The grounds are so beautiful (so many pretty flowers) and the property is not crowed. Just enough guest to mingle if you want but you could also easily keep to yourself. We meet some very nice people. Even with guest on the beach it felt so relaxing and it never felt like anyone was on top of you. One morning we had the pool all to ourselves and we were able to listen to our audiobook without headphones.
Breakfast is so good and we loved everything. We preferred to eat at the beach in the morning for the view and then walk over to a beach chair. My daughter loved their Caesar salad for lunch and the fruit was very fresh and tasty. We recommend a pool noodle to float in the very calm water.
We enjoyed all the property offered. Water aerobics was fun, a social highlight and we had a great sip and paint. Tea time was nice treat for us and we enjoyed the fruit tasting at the beach bar. Just enough to do to keep your day interesting between beach and food! Our favorite time was late afternoon relaxing on our deck in our robes and enjoying the views of perfectly dotted palm tress. We will return and we might even bring the rest of our family next time!
Breathless Getaways
My boyfriend and I had the most incredible stay at Calabash Grenada! As a travel advisor I've visited close to 90 resorts across the Caribbean and beyond, so it's not easy to completely wow me… but Calabash did just that. From the warm friendly welcome from the owner and staff at check-in to the heartfelt goodbye, every moment felt personal and so thoughtful.
From the moment we arrived, it felt like we stepped into our own little piece of paradise! The entire property is so peaceful and serene -- we took a morning yoga class that left us feeling totally refreshed. Waking up to the sounds of birds and nature each morning was everything. The gardens are beautiful, the pool is gorgeous, and every corner feels like your own private hideaway.
THE FOOD… absolutely delicious! Every meal was fresh, full of flavor, and beautifully presented. The team was so friendly and attentive, we felt genuinely taken care of. Big shoutout to George, Abagail, and Sherlyn for going above and beyond. Abagail’s warm smile and sweet compliments always made our day, and George’s cocktails tasted so perfect. I gave him the vaguest request vodka, slightly sweet, with a kick and he nailed it every time.
I even had a little personal emergency during our stay, and Racquel, Kara, and Kaiya truly came through. One of them left the hotel to make sure I got exactly what I needed. That kind of care is rare and meant the world to me. And when my boyfriend wasn’t feeling well one evening, George quickly mixed a comforting non-alcoholic drink with local Grenadian spices—and within 20 minutes, he was feeling so much better. The energy, the attention to detail, the warmth, it’s no wonder that on the day of check-out, we couldn’t bring ourselves to leave. So, we changed our flights and extended our stay. That’s how magical Calabash is. I’ll be recommending this gem to all of my clients, and I’m already looking forward to my next visit!
D Brunner
Amazing boutique hotel in Grenada. The food was outstanding. The staff engaging and knowledgeable. Best place to stay on the island. Our first but certainly not our last time to visit. Having breakfast served on the patio was incredible.
Giovanni Pericolini
This place is fantastic, we loved it. Service is excellent and the drinks and food from George and the team are great.
It’s a chilled vibe and a great place to relax. If you’re looking for a place with DJs on the beach this isn’t you for you, it’s super chilled but that’s what we wanted. Beach is super clean and the team who look after you at the beach are great.
Definitely will be back next year!
Amie Bunch
Calabash is a special place! I’ve never experienced such great service as we did when we stayed at Calabash. Calabash is very quiet, a lovely place to relax and unwind! The food was excellent as well! I don’t have anything negative to say about this place.
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Up to 35% off
4.5
Google reviews (633)
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£2769
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Embrace luxury Caribbean living with a magical holiday at the 5-star The Landings Resort and Spa - All Suites, on the captivating island of Saint Lucia. Enjoy tropical relaxation stretched out beside turquoise waters, or immerse yourself in exotic...
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4.5
Google reviews (633)
Stefani Scott
I will first start out with I am particular, but also just go ahead and book the trip because you won’t regret it. I researched this trip thoroughly as I do all of our trips, especially as a family of five. I picked The Landings because it seemed like the most luxury resort for families with an all-inclusive plan, the perfect room for us and trust me when I say they did not disappoint.
Everyone was incredibly accommodating and incredibly kind. We’ve gone to several islands and I will say the St. Lucian people are the nicest (besides the employees/manager at the Cap 5 min away.)
We did the three bedroom marina view Villa and I was hesitant. I love to have an ocean view/Beach view, but that was all they had available. Honestly, I would do the room again. The view was still so gorgeous and we had the hot tub on the deck that was utilized every single day. Also, we had three bedrooms and four bathrooms, along with the kitchen, living room, laundry and two dining areas- what more do you need?
The drinks were also very good which that can be a problem at some resorts, also the coffee, so good!!! (Stellar I miss you) I’m trying to re-create my iced lattes and they’re just not the same!!! I also still crave the breakfast! My kids loved the pasta bar, and the fresh fish and rice and veggies fresh and yummy!
Another important factor, the beach! You never have to wake up early to get beach chairs! How incredible is that? The beach is so nice, the water is so gorgeous and calm and clear. It is absolutely perfect for kids of all ages which is a huge deal! They also offer water toys and even tubing which I thought was really cool because I felt comfortable with my kids going tubing in the ocean which normally I’m not.
If you’re on the fence about booking, just go ahead and do it you will not regret it! Even the head supervisors and managers would come in and check in on us and chat with us, it was truly just a wonderful experience and we all didn’t want to leave! The only thing to consider is how far you are from the airport, but you can arrange transportation and I highly suggest doing the VIP fast track and also the departure lounge so you can skip all the lines. A boat day is also a must! Feel free to email the resort with any questions before your arrival, there are also super quick to respond, which was really nice!
Richard Mendelsohn
Wonderful resort. There is so much to do without leaving the resort. Room was perfect and well equipped. The plunge pool was just right for after the beach. Facility was beautiful. A perfect place to relax
Stephanie Holowaty
Just came back from an amazing stay at The Landings! We stayed in a beachfront walk out room with a plunge pool and butler. The rooms and patio were incredibly spacious and very well maintained.
You are just steps away from the beach which was not very crowded and always had plenty of chairs available.
We opted for the all inclusive package which worked well for our family of 5. Ate at all restaurants on property and had plenty of options for adults and kids. My kids especially loved dining on our patio everyday at lunch!
Highly recommend staying here!!
Philip Wolstenholme
Good location but overpriced for the level of service and accommodation. The “plunge pool” for our 3 bedroom unit was a small outside tub for no more than two people. Breakfast buffet was good and other meals average for the price.
Front desk argued with us and misled us on two occasions with a vague later apology.
Indu Kw
Great location with stunning views, but the service was disappointing. Staff seemed uninformed, and security at the beach had poor communication. I ordered a drink at the bar and was told I couldn’t have it at the beach lounge, so I went to the pool. Before sitting down, I specifically asked if I could have my drink there, and they said yes. Yet within five minutes, security asked me to move. Then, I was suddenly told I needed to pay £175 for an all-inclusive pass—essentially meaning I couldn’t enjoy my drink unless I stood. Staff were rude, more focused on chasing tips, and seemed on a power trip. I travel frequently, and this was the first time I’ve encountered such an issue. Would not recommend. The atmosphere is also dead.
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£2979
Based on 7 Nights, Bed & Breakfast, Including Flight & Hotel
Escape to a tropical hilltop hideaway on the paradise isle of St Lucia at the charming Ladera Resort. This adults-only boutique hotel features a unique collection of romantic suites that will become your private holiday haven. Sit back on a romantic...
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Stay 7 nights, Pay 5 nights *
4.8
Google reviews (182)
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£3309
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Enjoy unrivalled all-inclusive luxury in the Caribbean at the exquisite Hammock Cove Antigua. This divine 5-star boutique hotel offers an unforgettable taste of paradise, combining impeccable accommodation, gourmet dining destinations and superb...
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Stay 7 nights, Pay 5 nights *
*Stay 7 night(s), Pay 5 when you travel between 7th June 2025 - 31st October 2025. Free night(s) is/are already included in the price where applicable. **Blackout Dates Apply
*Stay 7 night(s), Pay 5 when you travel between 7th June 2025 - 31st October 2025. Free night(s) is/are already included in the price where applicable. **Blackout Dates Apply
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4.8
Google reviews (182)
Amelia
Excellent honeymoon resort! Exactly as it is portrayed on the website. Quiet (no loud partying going on), with private villas. 5 star service. Food was very satisfying. Plenty of activities available if you need them, and also a great place to just relax in your villa if that's what you need. We used Honeymoon Inc as our travel agent and I am so glad they lead us here.
Jennifer Tewnion
Incredible experience here. Quiet, no children, private pool in every villa. The food is exceptional 😋
Staff are all friendly and very good at what they do, and the excursions are fun. Loved the Pink Panther tour of the island.
We will absolutely be back.
Shout out to the rum bar and the incredible chefs that really make this place special.
Mila White
5 stars across the board!!
If you’re looking for a quiet, boutique style hotel, with luxury service and amenities… this is the hotel for you! This was my husband and my first experience at an all inclusive hotel and we were thoroughly surprised by the experience offered at hammock cove.
We stayed at Verandah a few days prior to Hammock cove and the experience was vastly different.
Hammock cove prides themselves on service which you can tell immediately based on how friendly ALL of the staff is. They are constantly checking in on each guest to ensure they are satisfied and comfortable. Having your own concierge is really wonderful. Just to have someone who is always available to help you book a dinner, spa service, or order in room dining is so lovely. We stayed in a waterfront villa and it was exceptional! Huge bathrooms, fully stocked mini bar, private infinity pool, all around so lovely. My husband and I would spend our morning at the gym, get breakfast, then relax at the beach and end our afternoon in the private pool. This hotel is the pinnacle of RELAXATION.
The food is wonderful! Breakfast service at the main restaurant was great, tons of healthy options. Lunch on the beach was a bit small and limited, but you could always head to the main restaurant for more options. For dinner you had three restaurants to choose from - the main restaurant, the steakhouse, and the Michelin inspired lighthouse restaurant. All meals we shared here were delightful!
They host different small events at the hotel each day like a beach bbq or cooking class to keep guests engaged.
Don’t skip out on the spa services! I am pregnant and couldn’t participate in many of the excursions that the hotel offered, but my prenatal massage was INCREDIBLE and so relaxing.
Overall, it’s obvious we loved our stay here and we cannot wait to come back!
Tony Torbey
Hands down the most amazing food of any resort we’ve been to. Every person that works there were simply outstanding. The chef is very personable and will accommodate most requests, though the options are already fantastic. Troy, the Restaurant manager is professional, knowledgeable and funny. This resort is a must do if going to Antigua. Our Ambassador Leon, treated us as if we were the most important guests. The beach food and service was exceptional. Raw oysters, Rock lobster, shrimp, octopus, Calamari, Italian Sausage were just a few options.
Desiree De Jesus
This is really a 4.5. My husband and I went here for our honeymoon. We had an amazing
time and overall felt pampered
and relaxed. The resort is beautiful, the food was consistently good or exceptional but beach service needs improvement. Our lead
ambassador was Randal who was exceptional, and Sheldon and Terran were very good as well. Everyone at the lighthouse was great, and service at Irina was good. We ate every night at the lighthouse and had breakfast and lunch at Irina or room service. We loved room service and on average it took around 30 minutes. We did the calypso cat (the snorkeling was okay) which was fun and also rented a car for a day with the front desk. Now to the beach… We were once waiting an hour and a half for food and left hungry! Other three couples also left tired of waiting. We ended up going to Irina’s (took five minutes to be served) and our ambassador appeared at our room apologetic three hours later with the food we had ordered at the beach. I was surprised the food ever came, but at this point we didn’t want it anymore. The staff at the beach needs training and better organization. They were taking orders and fullfiling them one at a time when there were over 10 couples at the beach, and no one was getting food. We saw that two of the three times we went to the beach during the week. We also made a special request for bourbon and whiskey, but we never got them. That wasn’t a big deal for us but worth mentioning. They should have just told us they couldn’t get what we requested and offer alternatives. Recommendations for the resort: 1. the patios in the villas need a fan; 2. rooms need readily available snacks like potato or plantain chips and cookies. Sometimes you just want an immediate snack.
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4.9
Google reviews (225)
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An exciting holiday adventure awaits at Serenity at Coconut Bay, a luxurious couples-only suite resort in the exotic Caribbean island of St. Lucia. The lavish accommodation at this getaway in the sun features spacious plunge pool suites with a host of...
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4.9
Google reviews (225)
Harjinder Grewal
We stayed at Serenity at Coconut Bay for our ten year wedding anniversary in the premium plunge pool butler suite. A truly wonderful experience! Every staff member ready to go above and beyond with the service to ensure our holiday was unforgettable. Nightly performances were highly entertaining.
We had the pleasure of having our butler McGregor take care of us during our stay at Serenity, and we can’t speak highly enough of the service. From the very first moment we arrived, McGregor made sure everything was perfect. He was always there to help, whether it was making a dinner reservation, offering great suggestions for things to do, or just ensuring our room was stocked up with our favourite drinks and snacks.
McGregor was always there when we needed him, but never intrusive – just the perfect balance of being helpful and respectful of our privacy.
On top of that, McGregor was warm, friendly, and made every interaction feel personal. It wasn’t just about getting the job done – it was clear that he genuinely cared about making our experience memorable.
We’re truly grateful for his exceptional service. It was one of the highlights of our trip, and we’d be thrilled to have the chance to experience it again.
Kaeley Marzano
All I can say is WOW! My husband and I just visited Serenity for our honeymoon, and we were blown away. From the welcome drinks, the clean and cozy suites, the amazing food and staff, we felt like royalty. We want to give a big shout out to Kevin, Ray and Sabby who were absolutely incredible. We will definitely be returning to serenity in the future!
Kimberly Duplessis
I can’t say enough about the staff at this resort. Everyone is so welcoming and eager to make your stay be relaxing and fun.
They will remember your name immediately, and make you feel at home.
Our butler McGregor was amazing. He was very attentive and was always palming ahead for what we needed or ways to make our vacation romantic and special.
The restaurant here is the best. The food was always great and the staff is so happy and friendly. This was our second time here and we are now hooked and plan to keep returning.
Taylor Cassidy
Every detail of this resort is amazing - from the rooms, the food, the service, and the excursions they provide. We had Kert for our butler, and he was always thinking one step ahead and really made the perfect itinerary for our trip. He even took the time to find the wine we were drinking and loved, and brought it to our room unprompted! It was such a nice surprise. The bar and restaurant staff were absolutely amazing, coming by to say hello regardless of if were in their section or not. Special shoutouts to Kevin, Ginel, and Ray, their service made our trip so special! Highly recommend for a relaxing getaway on a beautiful island.
Greg Moody
Let me start off by saying the location of this resort is perfect. 10 minutes, at the most, from door to door. The people we encountered while in St. Lucia were kind and welcoming. The resort staff were absolutely incredible. Now for the resort, Pros - The service was incredible, the food was fantastic, drinks were great, the grounds were well maintained and beautiful, the rooms were comfortable and clean however, the water in our in room (833) shower was never more than barely warm. We started using the shower outside for an actual hot shower. The room was quiet however, I would recommend thicker blinds/drapes as the sun rises early in St. Lucia. I would like to mention the outstanding staff we encountered, Ray the bartender by the pool is fantastic I can not say enough about him and his service. Charles, although quiet, was also phenomenal as another bartender at the pool bar. Tyler, she seems to wear many hats at the Great House and she made us feel like family and welcomed us with hugs every time we saw her. Lee, and Marista were phenomenal servers at the Great House and welcomed us with smiles. Shirley was our housekeeper and she did a wonderful job. Her towel "sculptures" were fantastic. The turndown service was great, unfortunately I cannot remember her name. Ethan our butler did a great job of arranging our excursions and dinners and I cannot thank him enough for his service. He was great and went above and beyond. The spa was clean and the service was very relaxing.
Cons - The beach. We expected to see beautiful clear water, instead we received an unusable beach with loads of seaweed. If you are only going for the beach, this is not the place. Possibly the time of year. Mosquitos, in the evening and early morning are horrible. We stopped dining (dinner) out on the porch of the Great House because of them. You are safe at lunch. The resort does provide repellent and bite relief. Although minor, the airport does not have ramps and you have to walk down steps onto the tarmac (Arriving and departing) and then a good walk to get into the terminal. This is for anyone who has issues with mobility.
This place is absolutely awesome.
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